Hated every minute of it. This flight should have only taken 1.5hrs but was delayed over 10hours. Now I am being told I cannot be compensated or refunded my ticket price or extra leg room, which I purchased but did not receive, because the airline is throwing the blame on the 3rd party I purchased tickets through and 3rd party putting the blame on airline. No one wants to help. They received their money and that's all they care about. Im going on 3 days of still trying to get to my final destination, had to cancel car rental, car insurance and hotel. Currently staying in airport until hotels open up. Thank you Lufthansa, Kayak, Underpricer and United for making this trip the worst ever.
Hated every minute of it. This flight should have only taken 1.5hrs but was delayed over 10hours. Now I am being told I cannot be compensated or refunded my ticket price or extra leg room, which I purchased but did not receive, because the airline is throwing the blame on the 3rd party I purchased tickets through and 3rd party putting the blame on airline. No one wants to help. They received their money and that's all they care about. Im going on 3 days of still trying to get to my final destination, had to cancel car rental, car insurance and hotel. Currently staying in airport until hotels open up. Thank you Lufthansa, Kayak, Underpricer and United for making this trip the worst ever.
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!
It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.
I really enjoyed the staff and crew! Very positive and happy people! Made the experience easier! The entertainment was a bit lack luster. Better movie options as well as equipment that works smoother could be nice. My ear buds from the airline didn’t work and my tv screen had a terrible delay that made it hard to search for things to watch. Also the selections were very limited.
Every experience was good except for the lack of comfort in those economy seats. I never had knee pain until that flight. Those seats are uncomfortable.
The flight was good in most all ways. With Lufthansa, we had very concerning experiences before boarding at both ends of the flight. In Chicago on Dec 15, the scene at the gate was chaotic as the airline tried to size every carryon bag with their little box. Mine was about 1/2 inch too big to fit in and they took it, along with my wife's. Rules are rule...but people who did not bother to go through that regimen got on the plane anyway. In Gothenberg on the way back on Dec 27, I received an email offering to take our carryon bags free if we checked them. We chose to do that to avoid the hassle in Chicago. We were told at the ticket counter that since our bags were too heavy...8kg, I think (they have worked on absolutely every flight we have ever taken) that we would need to pay $150 for 2 bags to be checked and that they would not be allowed on the plane unless we removed about 3 kg of luggage. With that, we feel that we had no choice, assuming they would be checked at the gate anyway. Well, we paid $150, there was NO checking at the gate, and people boarded with whatever they brought, just like on a normal flight. In Lufthansa's questionnaire about the flight, I asked for a refund of our $150. I need the help of United in order to be sure that we are reimbursed.
Nothing went smooth. From being threatened to pay $400 for omitting my middle name by agents in India or somewhere. In addition, I couldn't get an answer on how much a third bag would cost despite numerous calls to Lufthansa. Then I couldn't check in online because they wanted evidence of residency. I told them I have dual citizenship but that didn't help. Last but not least, my luggage didn't make it to my destination. I had Christmas presents that didn't get to family members on time. I also had to wait the entire day to have it delivered. I have never had such a bad experience with an airline. This is how you loose customers
Just get Economy Plus for international flights, so worth it the extra room, bigger seats…
This flight is frequently delayed. The connections seemingly are more frequently delayed. I’ve missed connections as a result twice on the same route to charlotte then Charleston. Final destination arrival has been the next day, twice in a row. No pilots, no crew. Too many excuses. Unfortunately, my days with American are over.
Entertainment was okay not because anything was wrong but it is a short flight so having no wifi is annoying but understandable. Crew was outstanding as usual
It was spectacular. I had basic Economy and was given so much space and their seats lean back so far. Staff was superb, food was superb, everything was superb, Finnair is Fantastic.
Those seats were way too narrow. I had the middle seat, one person was a very skinny person and we still couldn’t avoid touching each other anytime one of us moved. The other person was larger and we were basically sitting in each others lap the entire flight. There was zero entertainment. The flight was long enough to justify tvs, but no. Gotta sit there in your infant seat and twiddle your thumbs.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Flight boarded without pilots. Sat on plane for 3 hrs. after over an hour late boarding. Plane never took off. Had to deplane near midnight. Line for rebooking was 3 hours + long. I had to leave.
The flight was great but board was a nightmare. The gate was changed 4 times during the layover period
The experience was great and much better than the flight going out. of course I was in first class but the service was excellent
Cold air blew constantly on my legs almost making me numb.
Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose
Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.
My school age daughter was not sat near me. We left almost an hour late. Therefore arriving late and missing another flight. Since it was not a connecting flight there was nothing Lufthansa could do about it. After the selay in take off and arrival we waited almost an hour for baggage claim. There was zero concern for my inconvenience. I asked if we could insure being seated together on the return. They stated no because we booked through Kayak. I typically love Lufthansa. This was very disappointing.
Great seats assigned and comfortable, movies are good, food is delicious, great experience. No delays and they prioritize boarding children with parents which is plus.
Great service. The flight was in great condition and the staff was very cheerful.
Check in crew in Charlotte NC was superb. There were 6 of them plus what looked like a supervisor, helping to answer questions and keep things moving. Never saw so many check in crew. Then some of them showed up at the gate later for boarding. Great. The flight was mediocre. The seats were small with little leg room. The screens kept coming on when we were trying to sleep and wouldn’t shut off. I know we paid far less than first class but does that mean we should be shoved in there??
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
Food could be better quality - everything else was excellent , thanks Lufthansa team . GOD bless you!!!
We were unable to select our seats (wanted window seats) when checking in online. Assigned seats were very uncomfortable.
There was no entertainment for complete journey it was terrible experience
Dayton (DAY)United States
Munich (MUC)Germany