Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Everything was on time."
Cons: "Entertainment and especially food"
Pros: "Food was nice"
Cons: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Cons: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Pros: "Crew was good on flight and food was delicious."
Cons: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Pros: "Flight was not full. Had open seats around me so it was comfortable."
Cons: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Pros: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Cons: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Pros: "Amazing in business class"
Pros: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Cons: "There is nothing not to like."
Cons: "Meal was terrible"
Pros: "Fast boarding"
Cons: "Food is low quality. Nothing special."
Pros: "It was a direct flight. The greeting crew member at boarding was nice."
Cons: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Pros: "Staff very accomadating throughout the flight"
Cons: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Cons: "Cabin temperature was very cold"
Pros: "Quick boarding, good entertainment"
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pros: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Cons: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Pros: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Cons: "I didn't like food options on the way back....."
Pros: "Probably the best food I’ve had on a business class flight."
Cons: "Entertainment just OK. Garuda lounge in Bali dire"
Cons: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pros: "Garuda is the best"
Cons: "I like all"
Pros: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Cons: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "On time, entertainment on the board, good quality service."
Pros: "Staff greeting"
Cons: "Food, narrow seat, entertainment selection"
Cons: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pros: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Cons: "Flight was delayed by more than one hour."
Pros: "In flight entertainment provided a lot of options. Good leg space in between seats"
Cons: "I didn't enjoy the meal mich"
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Pros: "Gracious, smiling, helpful cabin crew."
Cons: "Trying to sleep in economy."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pros: "Food, flight, service, entertainment, free checked bag"
Pros: "Very friendly staff, professional. On-time and efficient."
Cons: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Pros: "Crew service and punctuality of takeoff/arrival"
Cons: "Leg room too small"
Pros: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pros: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pros: "Great service and food"
Pros: "Good flight, staff very good"
Cons: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Pros: "Lovely staff, easy flight."
Cons: "Nil- good flight."
Pros: "That it was all trouble free very simple to book and everyone was very helpful."
Cons: "All good!"
Pros: "Staff were very attentive. In-flight movies great."
Cons: "No vegetarian options on the main menu."
Pros: "I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone."
Cons: "Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website."
Pros: "Citilink always does the best to smoothen the boarding process."
Cons: "The departure hall was messy. If flights get delayed, there is not sufficient capacity."
Pros: "High commitment to be on time."
Cons: "The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere."
Pros: "Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable."
Cons: "Advertise with merchandise, which is not available."
Cons: "Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on."