I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Entertainment system is okay, flight attendants were ok. Leg space very narrow, I couldn’t get what I wanted to eat, dinner nor breakfast.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.
delayed to take off from detroit by 3 hours lost baggage in istanbul and now in venice without baggage
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
For that price on Business class, I expected to have the pod seats. These were configured as 2/3/2 and my seat mate talked half the flight with a friend across the isle, loudly. Very uncouth.
They messed up my seat so I didn’t get the one I paid for
Put me on standby; flight was late; missed my connecting flight; disaster
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
Good food, overall very comfy. The flight was full so obviously not optimal, but it is what it is.
Perfect airline, super friendly, great service, tasty food. Would fly again.
Parents with permanently crying baby on board. Neither parents nor crew did anything to calm the baby. The food was extremely disappointing. Seafood stew was very, very small! Not even appetizer size! Seat had a gap in the back. Had to use a pillow to fill it.
