Has a major issue with my seat that I paid a premium price for. On the airline website, it showed the seat as the front row. In reality, there was another row in front of me. When I asked the company about it they told me that the front row was reserved for children with bassinets. On both the going and coming back, there were adults in the row in front of me. Coming back, there was a young child in the row to my right with a bassinet who cried constantly, so kept me awake during the long trip back. So I paid for a premium seat that was not premium! Needless to say I will not fly Starlux again.
Counter personnel were friendly and professional. Assured me my bag would reach Bangkok without having to get it and recheck it for my international flight from Seattle. Also printed out all of my boarding passes for my trip.
I liked the space of the bathroom. The seats were not as comfortable for such an expensive cost the the foot rest was broken. A small child cried for several hours and I thought the FA would have assisted the family to calm the child.
STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.
Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
Excellent. Airline was very clean, staff was excellent, very professional. Economy seats were still large and comfortable. Meals were included and with good options. We were given a blanket and pillow as well as a comfort kit including an eye mask, ear plugs, and tooth brush. Would highly recommend.
Business Class is exceptional, from the lie flat seats to the wide range of food on board. Can’t wait for our next journey with Starlux!
Overall it’s good . However the food quality can be improved .
My luggage was forced open and broke the zipper. I received it in a huge STARLUX plastic bag. Unfortunately, I have a round trip ticket but might be my first and last with this airline
I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
The flights with ANA were great. The flights with United, not so much.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
They are very helpful and friendly. The entertainment is great with many choices. They will refill your drink and there is plenty of meal service. I’ll fly with them again when I transit Tokyo.
Boarding was quick and efficient. The food was very good and they had pictures showing you what options there were to avoid misunderstandings.
Boarding was fast and efficient. Not a cramped plane and good comfort. Food was great and attendants were very nice.
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
Waited a long time at JFK to board with no information being readily available.Left about 45 minutes late and it was 2:45 AM in JFK.Nothing todo. Second deck of the Airbus is more comfortable or seems that way because there is less people. Food was OK. The food on secondleg was better as we had ordered it before hand. We thought we had did that on the long first leg but we were told we did not. Cabin crew was generally nice. There are people who lean back when eating as they wait for food to be delivered and know no one will check -- drag. TV selection was awful movies OK. Comfortable all in all.
Not enough seat cushion. Butt was hurting especially on long flight. Not enough movie selection. Entertainment was outdated. Coffee served was cold. Other than that flight was good.
Humm, I should have known that the seat I peaked on my flight from Inchon to Manila was designed for a toddler or very small person.
The staff hold my luggage to steel and exchange my stub, i was very disappointed.
Kayak along with airfare assay are attempting to steal my money. Charges are being pressed.
Customer service and attention to details. The food was good.
I’d have rated Asiana good except an unfortunate incident in which I felt one of your employee didn’t really help us. During the first leg of the trip, the flight from LAX to ICN, I left my backpack on the plane. When I realized, I reported to one of your employee who promised me that it’d be taken care of, that my backpack will be there at HCM city. When we arrived there, HCM people had no idea and my backpack was still at Incheon airport who denied any knowledge whatsoever. I was left in the cold and felt helpless. I was very disappointed. I’d like someone to look into this and let me know.
It was my first time flying Asiana but i was very pleased with how professional and understanding the flight crew is with little kids. One flight attendant held my 3 year old daughter’s hand guiding her to the exit after landing while i had my hands full with luggage and my infant. She was very helpful.
I’m glad to comeback after 7 years. Flight from LAX-ICN was excellent
Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.
It was fine for the most part. But the volume on the announcements was way too loud, and the cabin temperature was chilly. We had the hardest landing I've ever experienced- I think it hurt my back, and the tires squealed when we touched down.
Upset about cancel to St. John’s and no overnight accomodation
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Really delayed, no effort to support customers other than “sometimes we run late.”
The flight was excellent. Their was no service as we boarded, the flight attendants spent about 30 minutes just taking and not really caring that the cabin was about 80 degrees and did not offered any beverage to first class passengers or any passenger. The flight from DEN to ONT is not long but not under an hour, we received one drink and bag of chips if you were lucky. I was in first class…. I did leave my hat on the plane and it only took less than five minutes for a United rep to locate and bring it to me.
Flight was late to take off Plane broke down Had to move everyone to another plane Told we weren’t going to LGA but Newark Also told we would be taken to NY But United lied and we ended up at Newark at 2 in the morning Horrible experience. And the experience of trying to get compensation from United is just as bad. They could not care less about their passengers Never again!
Flight was delayed “due to earlier delays of that plane”, so we were nearly three hours late.
I needed internet for critical matters and it never worked.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn ’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
It was my birthday while I was on the flight on China eastern airlines. They celebrated my day by giving me a personalized birthday card and also a very delicious pastry. I was surprised and thankful by the China Eastern crew! The whole staff was kind and professional? My second flight into China and the most memorable! Thank you-
2 hours delay on the 1st plane out of the day!!!!!
A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others
