Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."
Pros: "Crew was friendly and professional."
Pros: "Ran on time"
Cons: "Wider seats in economy class"
Pros: "On-time flight, satisfactory crew."
Cons: "Seat felt cramped (not helped by overweight guy next to me), plane was warm with very mediocre airflow, window seat was missing window."
Cons: "The plane was so cold that despite wearing jeans, a shirt, a sweatshirt and a jacket I was barely comfortable. Explanation from crew? Well, it was very hot in Phoenix so we had the AC jacked up. But at 35,000 feet that's no longer a problem, right? Neither is is necessary in 68-degree F Calgary."
Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."
Pros: "On time departure. Organized check in"
Cons: "Seats are tight"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Cons: "The flight was delayed"
Cons: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"
Pros: "Good service. And snacks served"
Pros: "On time, friendly staff and service."
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "The over all star rating should have five stars. I mistakenly pressed something and it went to one And I could not figure out how to get it back to five. Everything was on time which I so appreciated."
Pros: "Professional, efficient, courteous."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Cons: "Plane seemed older and less leg room for a 6’4” guy. No TVs or monitors to track flight info."
Pros: "Great legroom. Rare intodays airplane flight"
Cons: "No food for long haul flight"
Pros: "On time"
Cons: "Q400 - noisy, uncomfortable seating and lack of overhead storage"
Pros: "Embarkation staff were helpful"
Cons: "No better than AC Rouge which I deplore"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Cons: "The wifi is paid.. no TVs"
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Pros: "Crew good, service good"
Cons: "Both flights delayed over 2 hours, missed connection so it took so I was in airports 13 hours instead of 6"
Pros: "It was a clean plane and a pleasant enough flight."
Cons: "I was in the window seat. The guy in the middle seat spread out so much he was pushing me against the side fo the plane. Really uncomfortable."
Pros: "Great crew Lots of communication with respect to series of events that would occur on flight."
Pros: "Considering the winter snow storm in effect at the time of the flight, I think WestJet did well!"
Pros: "This flight had individual screens!"
Pros: "Crew was friendly."
Cons: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Pros: "Almost on time - and upgraded to plus"
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "Non stop flight"
Cons: "Internet was faulty"
Pros: "Crew was great"
Cons: "Who decided that seats should be shaped that way? Always gives me a backache."
Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"
Pros: "Very friendly, professional and entertaining crew."
Pros: "Crew was great. comfort very good. service good."
Cons: "flight delayed 2 hours. Updates on app were slow (notifications)."
Pros: "Friendly Staff"
Cons: "Flight delayed departing but pilot made up the time ."
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "Issues with delays resolved nicely by re routing our itinerary so we could make it back home the same day after a series of flights over 23 hours."
Cons: "Flight and baggage delay of 2.5 hrs."
Pros: "Smooth, cost effective and friendly staff."
4 hour delay that caused me to miss my connection. Couldn't get changed to another flight until arrival. Instructions for checking in for the first flight were wrong. There is no Air Canada counter in OKC to check in with.
All good for this segment
Flight crew was very helpful.
The plane waited for us to take us
Pros: "I booked an aisle seat and they did not honour it at checking"
Cons: "Food had little taste. Movies were not that current and selection was sparse"
Pros: "Crew was friendly"
Cons: "Not being 3.5 hours late"
Pros: "Cabin crew were terrific!"
Cons: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pros: "very nice crew"
Cons: "plane was too small and there was 1.5 hour delay departing"
Pros: "Friendly staff"
Cons: "Smelled like vomit when I sat in my seat and there was garabage on the floors. Staff was nice but plane was extremely small and untidy."
Pros: "the chairs was comfortable , staff was friendly and service in general was good"
Cons: "Food was not good"
Pros: "The crew, Very attentive."
Cons: "The flød."
Pros: "Not much. Crew was good but that is about it."
Cons: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Pros: "The full experience"
Pros: "Good boarding.Easy check in."
Cons: "Food! Not appealing. Did not eat more than a few bites."
Pros: "1 stewardess was great"
Cons: "Flights were delayed. Did not check boarding passes which was scary."
Pros: "The flight crew were helpful and friendly"
Cons: "I was forced to miss my second flight because the first airplane malfunctioned"
Cons: "Rather than notify the passengers that our flight would be delayed prior to our arrival at the airport, we waited at the gate for several hours."
Cons: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Pros: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Pros: "Handled well despite delays"
Cons: "Connection was slow and ground team seemed over whelmed in pre clearance."
Pros: "I had an aisle seat"
Cons: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Pros: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Cons: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Pros: "Onboard attendants were pleasant"
Cons: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Cons: "Crew wasn't helpful and attentive, boarding staff in Toronto were blatantly rude to me, I watched as my luggage got handled aggressively, the plane was dirty with old food crumbs and such, my flight to Windsor got cancelled and accomadations were not met sufficiently."
Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pros: "The flight was perfect. Stress free. I will definitely get it again."
Pros: "I like that Air Canada provides entertainment and its flight attendants are really good."
Cons: "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."
Pros: "Online booking,boardong pass, alerts"
Cons: "No legroom. None. Feels like spirit airlines."
Pros: "Clean, prompt, attentive staff"
Pros: "Crew was nice"
Cons: "Couldn't use in flight entertainment, only half a soda was given"
Cons: "Different treatment for persenger. Equal things should be treated equally."
Cons: "Customer service flight rebooking"
Pros: "The smoothness with which the pilot flew the plane was remarkable. I felt very safe."
Cons: "1) For a four hour flight it's sad that we were not even offered a snack we didn't have to purchase. After being delayed for more than 2 hours many of the passengers were hungry by the time we boarded. 2) The flight attendant passed my row without offering me a drink and when I asked I was given room temperature apple juice and not given any ice."
Cons: "No monitoring of travel route"
Cons: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Cons: "Got to Denver 4h Late."
Pros: "An Air Canada rep over the phone"
Cons: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"
Pros: "Upgrade to premium economy with more legroom. Free movies. Good movie selection. Free checked luggage!"
Cons: "Check-in process at Denver counter rather slow. Gate information at Denver very confusing due to changes and lateness in displaying/announcing information."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Pros: "Great crew. Nice airline."
Cons: "Both flights were over 30 minutes late. Otherwise they were just fine."
Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"
Cons: "The flight attendants on this flight did NOT do their job. If they are there to ensure a safe environment for the people on board, they completely missed the boat. I was in row 45. Two families were on board with their 4 very young children. For the entire 8 hour flight, 3 of these children disrupted the entire section of the plane. They continuously played in the aisles, stood in the seats, kept their seat belts unbuckled, threw objects, and one blasted his iPad at maximum volume. When I asked one flight attendant to ask the family to get the child to lower the volume on his iPad (it was 4am; people were either using their ear buds, or had their screens turned off), they complied with the request for 30 minutes, then resumed at full throttle. I can honestly say, it was one of the worst flights I have ever experienced in 57 years."