Even though flight attendants announced they would make people wear their masks properly, they didn’t. The woman sitting next to me and my child had her mask down or off for most of the flight, and she coughed and sneezed.
Pros: "Love the seats, crew was great, entertainment was great."
Cons: "Bring back terra blues!"
Pros: "The crews on Qatar airlines are always top notch!"
Pros: "In flight entertainment was great"
Pros: "MY seat was broken and couldnt recline which made it very hard to sleep for me"
Cons: "I asked the stewardess and she couldnt have cared less"
Pros: "Comfort of the emergency row seat, friendliness of staff."
Cons: "Boarding process took a while, and we had to wait extra time for bags to be removed, on top of the delay that there already was."
Pros: "Everything including the seating, in flight service and entertainment."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Seats were pretty comfortable, very back of the plane but I had enough room. It was a pretty short (under two hour) flight so I slept, but overall good!"
Cons: "No real food on the plan, no charging ports for cell phone device and also no free headphones especially when you have IPhone 7 and up"
Pros: "First time to fly JetBlue! Very nice and all that leg room. Next travel JetBlue it is!"
Pros: "On Time and smooth."
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "JetBlue is always great! Thank you!"
Pros: "They were super attentive !"
Cons: "I wish a non Carb protein snack were offered."
Cons: "Cabin temp was too cold"
Pros: "Boarding and gate location"
Cons: "I’m absolutely not a cold natured person, however I was freezing and extremely uncomfortable the entire flight."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Flight was on time Leg room was good"
Pros: "I am a nervous flyer but had no turbelance smooth ride friendly crew members"
Cons: "Everything was great"
Pros: "Quick boarding, plenty of snacks and beverages, and smooth flight. Very roomy compared to other airlines"
Cons: "Some of the in flight channels were unavailable."
Pros: "I have a great fear of flying. My flights were smooth and the flight attendants we're very professional."
Pros: "On time depar.& flight"
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Pros: "On time, friendly staff"
Cons: "Had to check my bag even tho there were a few spots still available."
Pros: "I liked not having to print my boarding pass. I could just show my cell phone image. There was more space in the seating than I have had with other airlines."
Pros: "The crew the was polite and the overall flight wasn’t too bad."
Cons: "The landing was a little rough but the pilot did good. We were located in the very front of the plane and the engine was extra loud for some strange reason, but it was a good flight."
Cons: "I didn't like that the only options I had to get to my destination, that's only about 3 hours flight time, was thru 2 flights with long layovers and both flights were delayed due to miscommunication I guess bc the weather was not an issue."
Pros: "The professional crew"
Pros: "checking in could not have been easier"
Cons: "I wanted them to bring more coffee around"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Cons: "JetBlue's customer support is far less than other carriers. They do not allow for live agent. If your flight is weather impacted then they say you can "manage" your flight online. Not true. When the flight was delayed past our connecting flight, we were not put on the next flight but one much later even though there were empty seats on the earlier flight. Really disliked the interaction between customer support and gate agents that had completely different stories. AWFUL."
Cons: "The seat was hard. I could feel the bolts under the cushion."
Cons: "Boarding in the last group on a packed flight."
Pros: "Service was excellent and we actually had leg room!!"
Cons: "World‘s tiniest airplane toilet. I think munchkins built this for other munchkins. And I don’t mean big munchkins, but real real small munchkins."
Pros: "That we got there safe"
Cons: "The flight was delayed because of an coffee maker"
Pros: "Extra space in seats and friendly crew"
Cons: "More variety of snacks."
Pros: "On time"
Cons: "Pricey coming back"
Pros: "The usual JetBlue friendly, comfortable, and on time experience. Best of the bunch for economy to St Martin."
Cons: "Best of the bunch, but that’s not saying much for economical air travel in the US in 2018."
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Cons: "Plane was delayed by about 4 hours"
Pros: "Accommodated a change in our flight due to weather seamlessly. Saved our Christmas. Thank you!"
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "Flight attendants"
Pros: "Crew provided great service."
Cons: "My seat's TV screen had a terrible picture that got worse during the flight."
Cons: "Delay, delay, delay."
Cons: "More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark."
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Cons: "Safety briefing not accessible for people behind approx. row 15 as the attendants were standing among the first rows."
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Pros: "Crew was friendly."
Cons: "Flight was delayed 2 hours."
Cons: "Seats are so small"
Pros: "Crew was fine...but, 2nd trip with WestJet and 2nd time my luggage didnt arruve with me. Beyond inconvenient."
Cons: "Having my luggage!!!"
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Pros: "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Cons: "No smile on your staff They look frumpy in their uniforms like nuns"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Cons: "We wait on board so long."
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Pros: "The crew was exceptional..service was implacable .was my 2 year old son first time flying..sns6he was in awe...the ladies made him feel loved and welcome."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "I’ve been at the airport since 9am, it’s almost 9pm now."
Pros: "Everything. Extremely polite flight attendants Clean plane Great service"
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Cons: "The plugs don't actually charge anything... :-/"
Pros: "Seats pretty small and the guy next to me came over the dividing line the whole trip."
Cons: "Wasn't quite sure where to leave my checked baggage (that became checked when it was a full flight & asked for volunteers to check baggage for free to free up space in the cabin. They said by the elevator, but I did not want to leave my bag unattended."
Pros: "Everything was done orderly."
Cons: "After all was boarded, there was a sick pssenge on board. It took them 45 min to decide she should get off. Dont know why it took so long."
Pros: "My flight got cancelled many times due to the weather condition. I’m happy that west Jet keep sending me the updated flight. And when I have to call and speak to someone, my calls got answered within 15 minutes. I’m happy with the service over all. Thank you."
Pros: "Staff was extremely friendly, super helpful. Wasn't as jam packed as most flights so it was nice to have some extra leg room."
Cons: "No in flight movie or distraction of some sort but was still a very calm quiet flight which is just as good."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "The plane was clean, and seating is very comfortable with enough leg room. Its one of the best domestic rides I had."
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Cons: "Small plane but I know it’s supply and demand"
Pros: "The flight was not cancelled in spite of poor weather"
Cons: "Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions."
Pros: "I have noticed the new seat on the plane which is great."
Cons: "The seat assignment for four of us considering we come early for checked in."
Pros: "The crew and service rendered."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "I needed assistance for my father and West jet went above and beyond in their service. Made an ol man very happy and gave him the ease of traveling alone."
Cons: "Small aircraft, not enough leg room. Makes sleep impossible."
Cons: "There were so many delays"
Pros: "Seats and the crew"
Cons: "Checking in takes a long time"
Pros: "Friendliest crew, good entertainment system. Comfortable seating"
Cons: "Desperately need a lounge facility in terminal 5 Chicago"
Pros: "Great flight staff! Entertaining and pleasant"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "The crew was nice."
Cons: "Left 1 hour late. Processing baggage onto flight took over an hour for us and we were at airport 3 and 1/2 hours before flight. The door of the plane did not open when we arrived."
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "Everything went off without a hitch. The plane was clean and we left early, got to where we needed to go ahead of schedule."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "Comfortable seats & fast boarding"
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Pros: "Great crew and service"
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "Accommodation to any concerns"
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Lots of legroom in the exit row"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Cons: "Turbulence, not there fault"
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Flight was changed without notice did NOT go to Charlotte instead flew Detroit to Dallas! To Tampa- a little out of the way. After we were checked in and ready to board I then got a call to notify me the flight was changed. Boarding was awful made me check small carry on when there was several open over-head compartments and several others were walking in with two + carry ons. How do you explain that? I will NEVER fly American Airlines again. The airplane from Dallas to Tampa was ancient, a little scary to even think it was still in the air. The air conditioning was minimal I could hear other passengers complaining it was extremely uncomfortable."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "The hotel price did not include taxes breakfast"
Cons: "Delayed for no reason"
Cons: "We flew dtw to Frankfort we"
Pros: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Cons: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "I think was a zero-drama, one-hour flight from DTW to IAD. Can't ask for anything better than that (seriously)."
Pros: "Better than driving to Chicago. But if you want to get there, best be early!"
Cons: "DTW is a busy airport on a Saturday morning. Even with TSA Pre-check it took an hour to get through security ... but keep us safe!"
Pros: "The timeliness was the best part of the trip. Stewardesses were friendly too."
Cons: "The seats felt like hard plastic; I actually felt some sort of pain for sitting on the 62 minute flight."
Cons: "The flight was delayed and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "Safe flight. Short."
Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Pros: "Smooth and friendly efficient crew."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "That I was able to get out of the ide seat"
Cons: "Because my flight was delayed I got re-routed so I no longer was. In preimier section and had to leave even later, and I was placed in a middle seat."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Cons: "It cost me money to rent a hotel to stay overnight and get here in the morning and my flight was still delayed because there was no body to tow the the plane and bring it to the gate . Miss work , miss appointments , etc . Pharmacy about to shortdown because of this poor notifications . Could have gotten an American Airlines direct flight to Dallas in the morning and minimize the situation"
Pros: "Everything was smooth from boarding to deplaning. On-time departures and arrivals."
Cons: "Wish seats reclined and electrical outlets present for charging."
Cons: "My flight got hit with a fuel tankard and I had to stay in a hotel for the night. I didn't get to fly home that night and it messed up my entire schedule for the weekend."
Cons: "It was so late it left me in the lurch and ruined my week"
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Cons: "More leg room and on time!"
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Cons: "We were delayed with no real updates why"
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "At least one check-in baggage should be free for the price."
Pros: "The crew were all very nice and clearly well trained. The seats had plenty of leg room. For being an early flight I was able to take a nap on the plane comfortably."
Cons: "It listed that there was private tvs for each passenger but I didn't see a single screen. Maybe I needed to be more proactive with asking about them."
Cons: "No cash food and beverage"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Cons: "After getting to Chicago on another airline due to weather we come to find out that the flight from Chicago is cancelled due to "maintenance" . We talked to 7 different United representatives at 3 airports and none of them were any help to us. We were offered hotel accommodations in Miami to find out the hotel they booked us does not accept United vouchers leaving us to pay for it ourselves. Another expense added to the trip unexpected. Every phone call to United leads to 4+ hours of wait time followed by "go online and figure it out". I still need a refund for both flights and these bogus hotel vouchers ."
Cons: "Getting through the security gate could be made easier with a family line or line for people who may take more time. People were getting angry that we were taking so long...JFK is much smoother at this process, they have a family line ."
Pros: "Everything was perfect, from the boarding process to the seats, things went well."
Pros: "I was in one of the stretched seats, loved it! The extra room was very noticeable and learned they recline a bit too!"
Cons: "Free soft drinks."
Pros: "I like that we boarded and took off quickly"
Cons: "We boarded 50 minutes lates and thus took off late. NONE of the seats recline past row 13. Baggage took 20 minutes to get to baggage claim"
Cons: "Lower the price for a carry on. Flight crew was very friendly."
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Pros: "Boarding was painless. Flight attendants were nice."
Cons: "Nothing in particular. Just remember it is a low budget airline."
Pros: "Crew was very accommodating and courteous"
Cons: "Flight was severely delayed and instead of keeping it for next day it left sAme night at middle of the night. With kids this is the worst timing this airline has as they had better times from ttn to dtw in 2016 and 2017. I will have to rethink in future if I will take this or use another major carrier."
Pros: "Low fate was attractive"
Cons: "Did not know up front about higher bag fees, seat selection fees, no access to customer service without pulling teeth and super long wait. Also a few to have them help you. An hour late leaving DTW, made up time in air only to sit on tarmac on MCO for a gate. Overhead announcement said reason we could not move was people were not in seats... not at all true after they announced to sit, everyone sat... no further explanation... here we still sit"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "It was a smooth and nice flight. Even though the plane was full, the attendants was able to make sure everyone had a cup of water. The flight was a little delayed for departure but made up the time for arrival it felt."
Cons: "No free snacks or soft drinks."
Pros: "Arrived on time/left on time!"
Pros: "Boarding was quick! Great pilot very smooth ride and landing."
Cons: "I would have liked to be offered water on the flight instead of only items for purchase."
Cons: "Seats are uncomfortable"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Pros: "We landed"
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Pros: "Went off on time and early arrival"
Cons: "Bit of turbulence"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Cons: "The flight was canceled after was it delayed when they already knew there was no flight team available. How horrible is that? How do you keep 120 people waiting for hours and then cancel when you knew you could not have a team available. I will never fly them again and you shouldn't either."
Pros: "Went fast"
Cons: "Very turbulent"
Pros: "The flight was cheap, $12 for 2 tickets one way with taxes it came to $120 and change."
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "Like fact was affordable. Was not vacay but taking care of family member after surgery."
Cons: "I paid three times the amount for return ticket to LAX. No help from employees I dealt with. Was because I had changed return date twice. Lost two tickets due to change. Guess I really messed up but it was all due to FAMILY emergency. No love"
Pros: "Checking in , no machine involved."
Cons: "Seats don't recline. No free soda. Excessive baggage fees. Charge for seat assignment."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Pros: "I enjoyed how easy it was to board the plane, the crew was very friendly and helpful."
Cons: "I wish they would get Wi-Fi on the plane so you can use your electronics to help pass time. Also more of a variety on the menu"
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Pros: "I made it to my destination."
Cons: "Fees to have a seat on a plane you already purchased a ticket for. Carry on fees are ridiculous! I will never fly Frontier again nor will I recommend it to anyone... Ever!"
Pros: "Flying through the air"
Pros: "The staff"
Cons: "The delay"
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "The boarding and deplaning process was very fast. Most likely this is due to the fact that it is less expensive to check a bag than to carry one on, so there were way fewer bags overhead than on a typical flight with another airline."
Cons: "Be prepared to pay if you want to eat or drink. All items are for purchase only. I don't think that my seat reclined at all (and I wasn't near an exit row), so no sleep for me on my almost three hour flight."
Pros: "The staff on board was nice."
Cons: "For starters when checking in at the ticket booth they don't take cash. I had to buy a prepaid card and pay 45 with card fee to check one 30lbs bag. Then I had to sit in one of the most uncomfortable seats. Everything on flight as far as drinks and snacks went was purchase only . no wifi was available not even to purchase.. Then when I got to my destination my bags where not there I had to wait till 4:45pm the next day. No refund was given for baggage check they made it seem like it was no big deal."
Cons: "I don't like to pay for my carry-on or my seat selection. The seats are very uncomfortable. The staff was crabby. I will not fly Frontier again."
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "Breckinridge Bourbon!"
Cons: "Flight was delayed 6 times for a total of 5.5hrs later than scheduled. Ruined all manner of plans. Was issued a meal voucher literally minutes AFTER every restaurant in the airport closed. Baggage fees are ludicrous."
Pros: "The loading zones made since tome: meaning to board the plane from the rear to the front of plane. What entertainment????????????????"
Cons: "Not being able to get juice or a pop w/o paying a fee."
Pros: "I find it unbelievable that Frontier could Fly in and Out of Denver under severe Blizzard like conditions."
Cons: "That you didn't cancel, while 800 plus flights were canceled and Frontier chose to Fly In It and Out of it."
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Pros: "Crew was excellent"
Cons: "Ridiculous up charges to be sure my 7 year old and I could sit together!!! And charging to bring any luggage, carry on or not, is absurd."
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Cons: "The flight was cancelled and could only be rescheduled via phone, which took over 3 hours. At that point, we had to pay $138 per person for a flight the following day. We also lost $90 for baggage and seat fees which was not reimbursed. I'm still in shock about how poorly this situation was handled by Frontier."
Pros: "Flight was on time and staff very good."
Cons: "Tray tables were very small and seats were thin, hard and narrow. Definitely a low cost airplane on the interior. Surprised we had to pay extra for a seat when we printed our boarding passes."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
Cons: "The bags took over half an hour to arrive at the baggage claim belt and there were three flights claiming their baggage from the same carousel."
Pros: "I liked the fares but then you had to pay to book seats, baggage, and not even a complementary soda. It is a shame that you have to pay to have a soda while in flight. On the way there we got to load first due to my husband's handicapp."
Cons: "All the other fees that then don't make the flight a great deal. On the way back from Orlando my husband was not able to get a wheelchair and we asked 4 times to get one."