Excellent overall. Boarding was a mess. Queue up too early, takes too long for them to start boarding but they want everyone to queue up and wait and wait.
When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.
The taxi drivers are very rude. Didn’t wait. They said you come in 5minutes or I leave. Did not leave any messages on front desk and they left. We have to hire new cabs in turkey.
Everything was good except for the seating arrangements. We could not get seats to be seated together with my wife. We’re unfortunately.
My first time in business class The in flt staff was outstanding in every aspect of service, the food was amazing, the business seat space made the 11 hour journey easy peazy
delayed to take off from detroit by 3 hours lost baggage in istanbul and now in venice without baggage
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
Was an excellent experience I have been flying Turkish Airlines for 5 years and always will
They cancelled my seats and demanded full payment to rebook.
Even after a delay, getting off the ground, thanks for keeping me safe, the airline made certain that my connecting flight was rebooked to get me to my final destination. It was actually rebooked twice, and my luggage still managed to meet me. The airline gave me a credit for food and beverage to be used at the airport vendors, regretfully, the credit did not transfer to my final boarding pass. Oh, well…
Luggage transfer in Chicago was not performed in time. I received my luggage at my destination two days later.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Plane was delayed for over 1 hour causing us to miss a connecting flight in Munich. We spent 10 hours waiting for the alternate flight which was delayed about 45 minutes. We had a service attendant who was very helpful with our missed flight. Later in the evening when consulting service attendant, he basically said, the plane will show when it shows!
Food should be provided according to the passengers selection. In flight entertainment system must be updated with latest devices and applications. Proper over head headset must be provided rather than providing cheaper ones.
Very organized check in and boarding experience. Good crew very helpfull.
Deplaning at Frankfurt required ck=limbing steep stairs with no provision for escalator or elevator.
Flight comfort was good. However, due to delayed flight, waiting was too much while boarding. Moreover, food choices can be improved as well.
Flights on time, planes up to date with clean toilets, comfortable seats and working IFE. Helpful Lufthansa staff. Food was good, but can always be better, esp vegan and vegetarian food loaded from the USA. Overall great experience.
We were on a new plane with Lufthansa and everything was clean and seats were comfortable. Staff was courteous and food was good. The only airline that still provides real silverware and not plastic.
