Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Cons: "Leg-space between seats specifically when the person in front of you reclines"
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Cons: "Better vegetarian food"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Cons: "maybe they can offer more snacks on the plain"
Cons: "Delayed by 1 hout"
Pros: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Cons: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Cons: "Great selection of movies and the food was really good as well."
Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Cons: "My baggage was lost!"
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"
Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "Overall"
Cons: "Overall"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "Main course is not enough"
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Pros: "Nothing"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Everything"
Cons: "Nothing"
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"
Pros: "Nothing"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Pros: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Cons: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."
Cons: "The staff was very supportive"
Cons: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Pros: "Too narrow seats"
Cons: "The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks"
Pros: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Cons: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Pros: "They were very supportive.. Thanks."
Pros: "They were very supportive. Thanks."
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "Cabin crew services"
Cons: "Food could have better"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "Everything about it"
Cons: "None"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "as usual the ICE system keeps you entertained"
Cons: "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
Cons: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Pros: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Cons: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Good service upon check in and in flight."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Onboard comfort and entertainment system"
Cons: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Cons: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Pros: "Just superb. Even got a meal on a 40 minute flight!"
Cons: "Long bus ride to the aircraft - thought we were driving to Muscat!"
Pros: "better than super stinky American carriers"
Cons: "everything, food was below average"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Cons: "Nothing"
Pros: "Timeliness, behavior of crew. Entertainment options were great."
Cons: "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Pros: "Crew very kind"
Cons: "food not very good"
Pros: "Enerttainment"
Cons: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Pros: "Everything was on point."
Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pros: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Cons: "Nothing"
Pros: "The overall service was excellent as the flight left on time and the flight attendants were attentive. The food onboard was perhaps the best quality I have ever had on a flight."
Pros: "Crew is very friendly and fast when you turn on the help sig."
Cons: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pros: "Had salmon which was amazing"
Pros: "I enjoyed excellent service of this airline"
Pros: "The staff who checked me in at chennai were rude and unhelpful. They spoke in an unacceptable manner - when asking why about my baggage weight. Discriminating against musicians - rude to women. Very poor experience. I did not even get a receipt for my extra baggage for which I paid 50 usd."
Cons: "Rude staff at ground on chennai and seeking to make money, discriminatory"
Pros: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Cons: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
Pros: "Check-in counter associate was very rude and the wait was too long"
Cons: "The wait and the treatment without any greetings or respect"
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Cons: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Pros: "The 380 is a great plane, the quiet and comfort."
Pros: "Very bad customer service"
Cons: "Very bad customer service"
Pros: "The crew ere very attentive."
Cons: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
Pros: "Very good leg room and comfortable seat."
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life."
Cons: "Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "Best service, food, seats, space, amenities."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "Crew and flight itself was great."
Cons: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Price"
Cons: "Check in process with unfriendly and unprofessional staff"
Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Cons: "Flight got delayed by 8 hours. The food was horrible."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Food, entertainment and service"
Cons: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "The security and service throughout the flight was very good for the price we paid."
Cons: "The transit time was a bit short for my trip from NYC to DAC."
Pros: "Almost nothing specially the flight from Dhaka, If I known that the level of business class is like that, I would have bought economy"
Pros: "Every thing"
Cons: "Nothing"
Pros: "Clean, food ok but meed imp"
Cons: "Miss boarding bridges"
Pros: "Price price and price"
Cons: "They should serve Asian food for asian flights"
Cons: "Flight was canceled and I missed all subsequent connections"
Cons: "Economy isn't supposed to be amazing but those seats need help"
Pros: "Food"
Cons: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Cons: "Choice of food on business class was very limited"
Cons: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Pros: "Nothing except the fast commute"
Cons: "Food was horrible, the air port and plain service was horrible"
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Pros: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Cons: "Horrible customer service"
Pros: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Cons: "Nothing to mention - was very happy with this trip."
Pros: "Moved into business class much more leg room"
Cons: "Nothing"
Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Cons: "Price,crew, timing, all was great !!!"
Pros: "Food and comfort for the price paid"
Cons: "Need more assistance during boarding in Dhaka/ DAC"
Pros: "Good airline. One passenger got sick from Dhaka to Istanbul flight and the plane had to make an emergency landing in New Delhi, India. We were en route again after couple of hours. However, we missed our connecting flight from Istanbul to IAD. But Turkish Airlines took care of us. Gave us hotel accommodation, food, etc. and even the visa fee. Also, being an elite member, was also able to use and enjoy the newly built CIP lounge at the Istanbul Airport while waiting for the flight to IAD."
Cons: "Customer service could be little bit better. Language seems to be a big problem. Not too many people understand English."
Pros: "Food varieties are not that good"
Cons: "Make the food quality, quantity and varieties to be improved"
Cons: "Train staff to be more responsive to customersn need"
Pros: "The crew was friendly and courteous."
Cons: "Make seats more comfortable and food more tasty"
Pros: "Check-in was easy and smooth."
Cons: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Pros: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Cons: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Pros: "Entertainment system , crew was nice ."
Cons: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Cons: "Gate 61 for boarding is too far away and requires a lot of walking....very strange design of the airport"
Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"
Pros: "The food is not standard airline food and deliciously reflects the Middle East."
Pros: "Nothing"
Cons: "I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight"
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Cons: "The smell inside the plane glad I have some sweet perfume spray."
Pros: "Smooth ride"
Cons: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Pros: "Overall very good The flight attendants were exceptionally professional. It went way beyond taken care of customers."
Cons: "Other customers on the flight were extremely rude, spread the dirty things all over the airplane! Need moreupdated movie selections."
Cons: "Food not very good. Service used to be better in the past"
Cons: "Long story, short, they stuck us with an astonishing $350 in baggage fees, $175 each way, for having ONE checkin bag, weigh approximately 35 pounds, for a one hour flight. Sheer thievery."
Pros: "That me and my son had a extra seat each"
Cons: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Cons: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
Cons: "5 hours flight took 8 hours"
Pros: "Crew was nice"
Cons: "Food and drink choices limited. Seat layout is not as picture in flight seating. My 6’ 3” son was cramped in his seat. Person who helped with online booking of seats not knowledgeable."
Cons: "Old plane, old movie lineup, tight seating, overcrowded"
Cons: "Food choices were limited"
Cons: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Pros: "Etihad is the best airlines by far nothing beats it from quality of the planes to the staff."
Cons: "The entertainment needs some improvement they need to work on the content."
Cons: "Even though I was in economy class, crew service can improve"
Pros: "Nice meals, good entertaintment, comfort sleep"
Cons: "Was not allowed to board flight, had to purchase a second d ticket, told no seats available until Sept 17 which was a lie, after an additional charge of $750.10. Could not reach customer service. Ended up buying a ticket with another airline. Would like some reimbursement in this."
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Pros: "I loved the entertainments, watching different movies on the screen"
Cons: "The care by the cabin crews. They rarely responded to the calls, very arrogant, come from different background with very poor training in passenger's care."
Cons: "Virgin Airlines lost my baggage, found it in 2 days and delivered it tome in 3 more days."
Pros: "The leg room on the economy seats is good"
Cons: "The entertainment options are not enough"
Pros: "Crew members went above and beyond but they can only do so much with what they are provided with (food was horrible)"
Cons: "Food, Woren out seats."
Cons: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Cons: "Food wasn't great. Business class seats didn't stretch."
Pros: "The crew were good and accommodating, this was the only positive."
Cons: "the Food is the worst ever, i had better experience on an economy class with a budget airliner. on the 4 sectors i had with Etihad, it was breakfast menu no matter what time it was and it was the same choices which had to do with a form of eggs. i opted not to be served. the plane is old, seat is not functioning well, entertainment screen was not touch and had to be operated with the remote which was not working. really it was a huge disappointment. may be Etihad reserve their good stuff for the European and American sectors. I will never fly Etihad business unless I have no choice."
Pros: "Easy transfer immigration and security check"
Cons: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."
Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
Pros: "The crew was helpful and respectful I liked the entertainment and everything the sleeping kit and blankets they provided"
Cons: "I would've liked less condimented food options The plane was delayed for an hour and they didn't acknowledge it or apologize"
Pros: "comfrt. electrical support. got all our luggage."
Cons: "fpod"
Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Pros: "NOTHING"
Cons: "SERVICE"
Pros: "Excellent."
Cons: "Air condition was not good from Dhaka to Abu Dhabi."
Pros: "Connection times and schedule."
Cons: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Pros: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Cons: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."
Pros: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
Cons: "My screen doesn't work. Plane is bit old. Lavatory is smelly."
Pros: "Landing and the crew"
Cons: "The food was very spicy( Chicken meal)"
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Pros: "Good food"
Cons: "None"
Pros: "The check in and the crew"
Cons: "Being in schedule"
Pros: "The crew was amazing, clean airplane, great food and service and options, clean bathrooms."
Cons: "Nothing"
Pros: "Everything was great."
Cons: "Nothing."
Cons: "More snacks children were hungry"
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Cons: "The flight was awesome. Keep the good work."
Pros: "Nothing"
Cons: "Everything"
Pros: "Yes"
Cons: "Very well"
Cons: "My bag arriving when I did"
Pros: "All was good"
Cons: "The Bus at Arrival to Dammam Airport"
Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"
Cons: "They only offer one main mean they used to offer to 2 main meals plus breakfast."
Pros: "Nothing"
Cons: "Full of pasenger kids craying orible"
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"
Pros: "Bad airport service"
Cons: "Very bad staff"
Pros: "On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent"
Cons: "The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used."
Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
Cons: "Food, seat and entertainment are awful"
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Pros: "Seats were bigger than normal flights"
Cons: "There was no entertainment at all. Food could've been better."
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Pros: "All"
Cons: "I'll was good"
Pros: "On time, confort and food."
Cons: "From the Airport main entrance no signing to guide to business check in."
Pros: "Staff and service was exelent"
Pros: "not a single thing"
Cons: "flight attendants specially sara super rude, bully, obnoxious no entertainment system, was on but no programs were available, this is not a cheap flight, as a matter of fact the most expensive for that schedule and rout food was horrible plane was packed and no leg room will never fly RJ ever again"
Cons: "My daughter and I asked to move to have more room on the flt to change to a different row the flt was not full at all. The crew said they needed the last 2 rows for themselves which I understood until they pulled out all their bedding and lyed down to sleep each taking a full row. I have never seen this befor on my extensive travels. We were only offered fluids to drink 2 times with meals on a 12 hour flt from Jordan to Chicago. I thought this was poor service and not health for the passengers. My meal was the same both times with small amounts and poor quality. I noted it was much better on the way over along with the service. I assisted with a medical emergency on the flt being a emergency room nurse and I did feel the staff was great full I was able to help. I am sorry to say I will choose air France in the future."
Pros: "Delayed in departure for 20 minutes"
Cons: "Seats are too close to each other"
Pros: "The juice box they gave us before take off"
Cons: "Nothing really"
Pros: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Cons: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Pros: "Great Customer Service, Great Food and very friendly staff"
Cons: "My experience with Royal Jordanian was great"
Pros: "The head of crew Mr. Khatieb was very helpful when he learned that my mom has knee and back problem /surgery so he let my Mom sleep in the crew cabin last 2 hours of our flight on April 7th .2017"
Cons: "The check in crew in O'Hare airport (ladies) are bunch of liers .. RJ -Amman gave us 2 weeks ahead of flight oyr set seat K19 and H19 when we arrived 2.5 hr ahead of boarding they told me you have 2 saparet seats.. I told her that my Mom is sick and that I have already sets seat she told me I dont know this is what you have now then i asked for supervisor /another lier who told me that they have no seats and after waiting she gave us 2 seats by each other .. I told her my Mom had problem in her back n knee and I need 1st raw for her she said the dont have while when we boarded there was 1 empty seat in front of us whole flight ....they come from culture of friend and family comes first.. so they give and keep seats for their friend and family ...such a shame.. My Mom suffered from burning and nummbing the whole flight and arrived Amman sick .Will never choose RJ again ."
Pros: "The aircraft, the service"
Cons: "I ordered kosher meals and they arrived frozen to a degree I could not eat it. The movies did not have any subtitle options, except Arabic. They should at least have English subtitles"
Pros: "I like the selection of movies and the timing of the meals and snacks. A great crew did a nice job bringing around water, etc. They picked out a real nice seat for me on the way back home. Middle aisle and no one else in the row so I could move to the middle when the lady behind me kept on kicking the back of my seat. (-: Compared to other flights the RT price was reasonable and I could go direct from NYC into Amman."
Cons: "Speaking English only made it hard at boarding to know what was going on but when I went up, I still didn't know if it was my turn or not, the smiled and waved me on."
Pros: "Boarding"
Cons: "Bathroom were so dirty"
Pros: "Seats were comfortable, staff was extremly friendly"
Cons: "Boarding the plane was very disorganized on return"
Pros: "Purser from Tel Aviv to Jordan and Purser and cabin attendant Jordan to Dubai."
Cons: "Didn't get my suitcase on arrival in Tel Aviv . Got it after 31/2 days. Flight back movie system was frustrating , hard to get movie started . Looked without sound. On arrival Dubai business class bags should be off loaded first . Pity these things happened with my first flight with the airline."
Cons: "Plane was empty and yet they charged outrageously high price. Compared to the service, the flight isn't worth the price paid."
Pros: "Very Clean and Comfort"
Cons: "None"
Cons: "The flight from Cairo was delayed so we were running late. The royal Jordanian staff seemed to not care at all. They did not notify the crew on the flight from Amman to nyc. They did not try to expedite our journey through the Amman airport or even walk us to the gate. We waited in multiple lines for royal Jordanian staff to "look at our papers." They were not even aware that the nyc flight was taking off. All this resulted in us missing the flight to nyc and being stuck in Amman for 24 hours. The royal Jordanian staff did not seem to care or take any responsibility for this. I will never fly royal Jordanian again. Nor will I ever recommend this airline to anyone I know."