Crew be more attentive to needs of passengers. I am not one to turn on my light but I will next time. I was sitting near the window so couldn’t get out to go ask for fluids. I was only offered 2 drinks the entire 12 hours. A second cup of tea would have been nice in the AM!
They did damage my checked bag
Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Good entertainment. Flight tracker kept breaking."
Cons: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "Amazing airline and seem less travel"
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Pros: "Small puddle jumper, but everything was well organized."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Pros: "Best inflight experience on economy!"
Pros: "All round excellent - great service, food et al."
Pros: "Food was great"
Cons: "No complaints"
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "Excellent flight, ..."
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "Everything else was great"
Cons: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "The service is great as well as the food!"
Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."
Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Pros: "The staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything FA even got our bags out while taxiing into gate"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "Excellent service, seats, big screen, etc ✅"
Cons: "Food was okay."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Pros: "I liked the fact that the flight was non-eventful."
Cons: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Pros: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Cons: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."
Pros: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Pros: "seats were large, comfortable. layed back nicely"
Pros: "The food and service was great. The plane was clean and very nice."
Cons: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Pros: "This was my third flight with Air NZ.. Flight Crew excellent, entertainment excellent, food great. Especially enjoyed the morning tea after the long flight from London to LAX."
Cons: "Flight was delayed for 1 hour and gate was not posted until right before boarding causing us to rush clear across the airport. However boarding was quick and made up time in flight so all worked out."
Pros: "Being almost home"
Cons: "The quality of care they give everyone that rides the plane"
Considering I got bumped off of a direct flight and sent to Dallas on American Airlines and had to pay $30 for checking my luggage when if I had not been bumped off of Alaska I as a Alaska Visa card holder would not have had that charge. Would like to know if you will reimburse me this fee. In addition instead of having my direct flight Dulles to Seattle of 51/2 to 6 hrs I spent 10 hours flying to Dallas and then Seattle. Do you think that makes this 82 years old lady happy? No! Sincerely, E Ann Buchanan
Already 15 minutes late and then horrible experience after landing. Another plane was occupying gate and then mechanical problems with the gate. It really put us behind
Free Wi-Fi would have been better
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Pros: "Short flight."
Cons: "Flew Alaska Airlines back to back bright had food service. This flight was initially moved back 30 minutes from when I first booked and then delayed twice at the airport. Created a much longer layover and resulted I having to change other reservations at destination."
Pros: "The crew was polite and kind and prompt :)"
Cons: "a fluffy blanket! XD just kidding, that's asking a bit much :D"
Pros: "Pleasant trip"
Cons: "The ticketing agents were excessively slow."
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Short boarding, extra seat, arrived early"
Pros: "Modernized flight, no delays, military member service"
Pros: "On time and the flight crew kept everyone well in formed."
Cons: "The plane was too hot...way too hot...for most of the flight. The cabin crew was very polite but not very attentive. It took forever just to get a glass of water...plain water."
Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"
Pros: "Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The"
Cons: "Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight."
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Bathrooms were relatively clean"
Cons: "Crew was rude and very unhelpful. Made smart little comments to many passengers."
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Smooth no delay"
Pros: "Very friendly crew. On time flight. New airplanes. Free movies."
Cons: "Please provide more meal options available for purchse."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "Even the baggage was excellent. My bag was on the belt before I got there"
Pros: "I like that we got in an hour before we originally planned"
Pros: "Very Friendly staff"
Cons: "unable to manage the reservation and select seats to put the 2 of us togehter"
Pros: "I’m an anxious flyer and flight wS smooth"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Pros: "Everyone super friendly no other complaints"
Cons: "Boarding delay. Also asked last minute before boarding for passport in a new line so had to wait in the back. Consider some of us are crunched for time when we get to destination (rental car before closing, etc)."
Pros: "I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Boarding was a few minutes early (versus the typical few minutes late), it was easy, plenty of room/clearance for my stuffed roller carry on, comfy seats, great service throughout. I am not often flying into or out of cities that Alaska services but when I am, I almost always chose to fly Alaska :)"
Pros: "Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx."
Cons: "Too much heat on flight."
Pros: "Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!"
Cons: "One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though."
Pros: "Free Movie selection; plag in devices"
Cons: "Nothing. Everything was great"
Pros: "Great new modern plane with power at every seat!"
Pros: "The gate agents and staff were very friendly"
Cons: "When I checked my bag. They had to hand write a slip for the next leg of my flight (Calgary to London). This added about 10 minutes of time. It's 2017, how can it still require paper write up??"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Good snacks"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Cons: "It’s an international flight. It is what it is!"
Cons: "better accommodation of passangers"
Pros: "Everything except the checking in process"
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Pros: "Loved it!"
Cons: "Liked it all"
Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Cons: "Seats felt like Adirondack chairs..hard and no lower back support."
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Pros: "The crew were impeccable."
Cons: "Very narrow economy seats."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Cons: "The air on the plane was unable to be controlled."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Cons: "Flight got delayed 9 hours."
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Cons: "Food wasn't the best but did honor my special diet request."
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Cons: "Flight delayed by about an hour"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."
Cons: "huge plane, no space. painful."
Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Short and Smooth Flight"
Cons: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Pros: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Cons: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Cons: "We missed the connection so never made this flight."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "Everything is great. The airplane, staff, and their terminal at the airport"
Cons: "I can't find anything bad about me experience with Lufthansa."
Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Excellent behavior of pilot and crew Very good take off landing On time schedule Recommendation: Better to avoid charges on check in luggage
Very smooth take off and landing Excellent behavior of crew and pilots
Pros: "The seat was comfortable"
Cons: "I could not get was the flight was delayed."
Pros: "Bubbly flight personnel. Helpful front desk staff."
Cons: "Keep on going"
Cons: "The crew could have checked us in...we were 5 minutes late and had to book and pay for new tickets."
Cons: "Better information upfront about immigration in Canada and not a million unnecessary information. Highly unprofessional. Had lot better experience with other websites"
Pros: "Flight was fine"
Cons: "So many delays which missed our connection. Very costly. It’s the next day and I’m still not to Montreal!"
Cons: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Cons: "I paid $48 for a carry on bag at the airport, I was never informed about this fee at any point during my purchase of the flight. This is half of what I paid for the ticket originally, completely unacceptable. I will never buy again on Kayak's website if I get sneaky, last minute fees like this."
Pros: "Smooth flying. welcoming crew."
Pros: "The complimentary drinks make the flight better."
Cons: "The agent spents too much time attempting to rearrange the line up rather than help guests check-in, causing a backlog. When issues were brought to them, they seemed disinterested in solving the problem - water was spilled in line and when brought to the agents attention she seemed annoyed."
Pros: "Fly was good."
Cons: "My luggage was broken and I had to search for an agent and had them called overhead by the information to declare it. Inconvenient +++"
Cons: "No pude tomar mi vuelo, lo perdí por que nunca me llegó el código de confirmación de ETA de Canadá, ¿puedo reagendar mi vuelo para una próxima fecha?"
Cons: "Stay in the airplane for a long time after landing!"
Cons: "My flight on 8/18 was canceled last minute without any explanation. There was no customer support what so ever. I couldn't book any flight for the same day or the day after. They automatically booked me for 8/20, two days after my scheduled trip. It didn't work for my schedule. I had to canceled it and they offered credit for future trips instead of refund. can't get anyone to answer the phone and there is no way to get questions answered online."
Cons: "Delays terrible longing rude flight attendants rude gate attendants"
Pros: "Good leg space, complimentary snacks soft drinks wine and beer."
Cons: "Service. Probably the only airline in North America to provide free alcohol on enconomy class."
Cons: "Flight was delayed for 3 hours and we only received an $8 food voucher. On my flight back to my original destination, the flight was overbooked and some has to volunteer to wait 9 hours for the next available"
Cons: "Flight was late leaving, arrived in time to make a connecting flight, and sat on the runway for 30 minutes because all gates were full. Literally pushed the connecting flight out to depart so the plane I was on could disembark. Completely rude, booked me for the next day and left me in downtown Toronto at 10 pm with no place to stay. Cost 398 dollars at the cheapest nearby hotel, very nice hotel, but wtf? Customer service wouldn't even help to tell me how to get back out of the departure area."
Pros: "Porter Airlines did a great job overall."
Pros: "Porter fundamentally remade flying into downtown Toronto. Reasonably priced, with free drinks and above average snacks, their planes have no entertainment systems. Given that their flights are all relatively short, that last point is no problem."
Cons: "Boarding was slightly rush to your seats at IAD. Headphone removal seems unneeded."
Pros: "I flew many airlines in my life and Porter is one if the most human and attentive airline I experienced. Hopefully, will not grow to a greedy and bureaucratic corporations :)"
Cons: "Best crew flight attendant I have had in years on any airline"
Pros: "Nice clean aircraft. Flight attendants were helpful and not rude. They tried to help."
Cons: "My flight got cancelled with no explanation. No one called, the only reason I found out is because my phone has an app to monitor my flight. I was automatically rescheduled, also without anyone contacting me if this was okay and also without explanation. A few hours later that flight got cancelled as well. Again, no explanation. Again, no one contacted me. Again, the only reason I found out was because my phone told me. Again, I got rescheduled without anyone contacting me if this flight is in any way okay, or acceptable for me. This time around it wasn't. I tried contacting the airline, where no one ever picked up. I waited more than an hour on hold. Eventually I solved my own problem on the site, when someone rescheduled an earlier flight and I took the spot. Lucky me. As it turned out, I frequent the Toronto Islands area and someone there told me why my flights were cancelled: a dense fog. A pretty good reason. This shouldn't be a surprise to anyone, of course, there is a weather station right next to the airport and forecasts are readily available. Porter Airlines is unreachable, unreliable and disorganized: they had plenty of opportunities to assess and address the situation, contact me, and even plan for an alternative transportation for me. None of this happened."
Cons: "On the first leg Flight 720: 1. A Black man sitting behind me was challenged (and humiliated) by a Porter agent who came on the plane before leaving the gate, that he was sitting in the wrong seat. It turns out the agent was looking at his boarding pass for the NEXT next connection flight. That delayed the take off by 10 minutes. 2. Then while taxing away from the gate for takeoff, another Black man on the same flight whose mother tongue is not English nor French, did not understand that he had to remove his earbuds for the takeoff. He said he was confused by the instructions, so the the pilot decided he was "non-compliant" and returned the plane to the gate to have him removed from the flight, bring police on the plane. I am sure he lost a lot of money and will have future difficulty flying in North America. That delayed our flight another 40 minutes, and many of us missed our connecting flights in Toronto. I just have two wonder if a white passenger would have been given the benefit of the doubt."
Pros: "Porter Airline was amazing!! They use glasses instead of plastic cups! Nice, cheap, on time, and free wine!"
Pros: "Fast check in and customs lines in both airports"
Cons: "The chips are pretty bland. I appreciate the free refreshments, but would like a bit of choice"
Pros: "Kind flight attendants, everything went very smoothly"
Pros: "Unable to fly to Toronto. For anyone that does not have a Canadian passport, an electronic Travel Authorization needs to be completed when flying to Canada. As I was not aware of this form that needed to be completed prior to my travel I was not able to take the plane."
Cons: "I wished I had that information ahead."
Pros: "I worried about flying in a turbo prop plane but the flight was supriseingly pleasent. Seats were comfortable."
Cons: "I didn't like having to pay extra to pick my seat assignment but I understand that was only for the lower priced leg as there was no ectra fee for the "flexable" return leg."
Cons: "Small airport no amenities."
Pros: "The complimentary self-serve drinks in the boarding area which included sodas, water, espresso, coffee and many other coffee products."
Cons: "Absolutely nothing, great price and service!"
Pros: "On the whole the experience was good ."
Cons: "Took Too long at the check in counter."
Pros: "All of their flights are late, so you won't miss a connecting flight."
Cons: "All of their flights are late. No running water on one of my flights."
Pros: "The snacks and quick boarding was good. Flight attendants were okay."
Cons: "No kiosks to check in. You have to check in at the counter, but if you check in early online you still have to check in at the gate. They have all these policies about carry on bags, but their plans are too small to even carry them on. All rolling bags still have to go under the plane. My seat was dirty and worn out."
Pros: "Not tons."
Cons: "Very late."
Cons: "Porter was very poor at managing our expectations and ultimately providing a quality service. Our flight was deleted several times before it was finally cancelled and we had to take a much much later flight. 3:50pm ended up 9:40pm, taking into consideration the need to be at the airport 2 hours before our flight because it was trans-border. He reason was also absolutely unacceptable - weather. Really? Where? It was great in Dulles Airport Washington DC and fine at Billy Bishop Airpot in Toronto. No offer of anything. No we weren't expecting something. But an offer would have been awesome. Not our first Rodeo."
Pros: "The convenience of flying to downtown Toronto is unbeatable. Plus, it was very easy to board and un-board such a small, cozy plane. I appreciated the generous carry-on policy and the affordable price."
Cons: "I wish there were AC outlets to charge devices. My biggest complaint however is that pens were not provided to fill out the Canadian customs declarations forms passed out on the flight, forcing passengers to find people to borrow pens from. An introvert's nightmare."
Pros: "Flights delayed and no proper update provided."
Pros: "On time departure, early arrival, no surprises."
Pros: "Nice flight attendants. Snacks on the plane"
Cons: "Flight delayed. Plane small and a little cramped. Overhead bin small, not enough space to place carry-on. Plane did not feel clean. Inside interior seemed old."
Pros: "Both the flights Landing Takeoffs were soo perfect,did not feel it took off and landing at the short runways were soo perfect. The crew meaning the air hostesses were soo hospitable with their great smiles on their faces to greet us, help us (especially me)being a handicapped.while serving don't know how to write how they took care, especially getting me to the wheel chair and the staff who took me in wheel chair to the next flight sevices were all 5 star and plus. I would for sure ravel with PORTOR AIRLINES if they go to the destinations I am going. Oh forgot the hospitality at the Toronto Airport was un believeable. Thanks to everyone even the owners of Portor Airlines."
Pros: "Free wine and free drinks. Cheap price I guess. Bed connecting flight ruined it for me though."
Cons: "The flight to Toronto was grounded for 1 hour but the seats were comfortable so I didn't mind. However the connecting flight to Montreal was cancelled and I had to stay the night in Toronto. No refunds. No money for hotel. Only a new booking pass was issued for the morning."