Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$266||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from District of Columbia to Colorado Springs.
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Scores according to KAYAK customer reviews
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Short flight and no problems."
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Crew was gracious, kind, and accommodating; plenty of leg room and comfortable seat on the A321; liked the “My Flight” option on the screen"
Cons: "Real time video feed from cameras in the nose and underbelly of the plane in flight"
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "The Male flight attendant was rather rude"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "The flight attendants gave great service"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Great service all around"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Cons: "There delay"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Enough said"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"
Pros: "Kind crew."
Pros: "Seat cramped"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Cons: "on time departure"
Pros: "Was not long enough"
Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Smooth and easy flight."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Pros: "The head flight attendant was fantastic. I apologize I don't have her name, but she was courteous, which is a rarity these days when flying commercial."
Cons: "The boarding process was incredibly disorganized. There is poor spacing between the seating groups, which encourages a mob to stand right at the podium and rush the gate. Unlike United, which uses gates to separate Boarding Groups, American just leaves it to be a free-for-all that actually slows down the process and frustrates customers before anyone has boarded."
Pros: "Comfortable flight, good seats"
Cons: "No food, beverage service was mediocre, and there was no on-board entertainment"
Cons: "DC Gate agent was rude upon boarding. DC plane was very small and lacked overhead cabin room."
Pros: "Due to inclement weather, which I know is beyond the control of AA, I spent 10 frustrating hours of delayed, but then ultimately canceled flights. Followed by long customer service lines and "sorry buts" to flat out lying from gate attendants and stewardesses. I know most of the airlines do it but now that you are making a profit I think it's time to give back to the customer when weather complicates their travel. But most of all, please just give us the decency of the truth -- it sucks-- but we can handle it. Yes there will always be those out of control customers that scream and yell, but most of us, as what I witnessed-when it all breaks down--are chill and understand. Complimentary drinks. Coupons for a later flight. All hands on deck with crazy knowledge of the routes you fly to ease rebooking. I realize we as a people can't stop flying, whether it be for work or family needs, but you can't keep treating us like stupid cattle. Thank you whoever reads this for letting me express my frustration and thank you AA ultimately for getting me to my destination."
Pros: "Cancelled due to weather. Still stuck in DC. American's communication is AWFUL!"
Cons: "Jammed on bus to go to plane and no notice of what was going on. Passengers jammed into bus with no updates. AA sucks."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."
Pros: "I was able to grab 4D on both flights using my Alaskan Airlines MVP status. It is a Main Cabin extra seat - but it has a TON of leg room. More than first class it looked like."
Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
Cons: "Two hours late"
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Cons: "We took off about three hours late because of a small mechanical problem discovered after we boarded. The plane had been sitting at Dulles for 12 hours. Couldn't it have been checked earlier in the day?"
Pros: "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
Cons: "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."
Pros: "I liked the cabin and the many drinks."
Cons: "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Flight attendants were very nice"
Cons: "Not much legroom in economy"
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "United got me from Dulles t o Zurich. The boarding, flight, and food was as expected."
Cons: "Not being able to select my seat in advance of the day before the flight is not ideal."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Pros: "Customer service and everything else was great"
Cons: "Getting delayed. We were supposed to leave at 10 something PM but instead kept getting delayed until we finally left at 1:45am. That to me killed my overall experience for that flight considering that it's an 8 hour flight and that I needed to come back on that Monday. Less time do stuff for the weekend."
Pros: "The roominess of the plane. Awesome."
Cons: "I had broken table on my seat, then I needed to jump for eating several times."
Pros: "Better comfortable seats. And snack options"
Pros: "On time courteous staff excellent service"
Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
Cons: "Departing 5 flights out of gate A1 in Dulles"
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Pros: "Crew was courteous and food and snacks were good."
Cons: "By the time I got to my seat all overhead bins by my seat were all full so I had to take my carryon towards middle of the plane to place it in an overhead bin. I also had to remember to write down the number of that bin so I could retrieve my carryon at the end of my flight.Toilet was not very clean."
Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"
Cons: "board . The door was closed & we waited for 2 economy passengers - took an hour . mY experience - once the door is closed , it does not open until the plane reaches the destination ."
Pros: "Freebies- free headset, free movies, both dinner and breakfast served , free beer & wine, free bag check. They didn't even try to nickel and dime me."
Pros: "Until they can make the chair recline backwards a little more (which, space issues may never allow for and I acknowledge this), and give food a bit more substantial then it won’t be 5 stars. However, exceptional stewartess and captains with humor made this 14 hour flight bearable."
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Pros: "good seating. I am 6'5" and i was pretty comfortable"
Pros: "Flying business class is always exciting and fun and it was a relatively good deal..."
Cons: "... but when you pay $2000 + for a business class ticket and then the lose you luggage and it’s now 8 hours later and they have not located it yet... that’s not good!"
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Cons: "Three hours delay when all aboard already due to “technical difficulties” and then we had to change plane. The whole entertainment system did not work. No apology or explanation."
Pros: "No delays for flight, despite weather."
Cons: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."
Pros: "That the flight was on time"
Cons: "I flew with 1 child and 1 infant and there was no help, not at check in, not at boarding nor from the crew on board. I requested a bassinet before the flight over the phone and didn't get it. There was an issue with the infant ticket and the United check in agent was incompetent to fix it, which made us late for boarding. No one helped me at boarding with taking the stroller from me. On board the crew members were annoyed when I ask for some hot water for a baby bottle. And it's sad that children don't get a kid's meal ( which we received flying with many other airlines) and have to eat the uneatable adult meal. That was my first and last time flying with United."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "My connection was clear across the airport, it was quite the trek when the second flight was already boarding"
Pros: "Punctuality, efficiency and courteous and prompt service."
Cons: "Only that WiFi is too expensive"
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"
Pros: "Good service and environment"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Cons: "Very bumpy ride....but I realize that can't be helped"
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "Crew was very nice."
Cons: "Was late"
Pros: "The ticket price"
Cons: "No free in flight beverage or water. No WiFi. Barely any leg room and no reclining seats."
Pros: "Arrived 45 minutes early"
Cons: "Boarding very slow Seats not comfortable"
Pros: "The low cost of the ticket was great, unfortunately they get you charging for checked bag, as well as, all drinks and snacks which were not a good selection."
Cons: "The lack of space! Very cramped, very uncomfortable!"
Pros: "nothing, They did not even offer water."
Cons: "seats can not be reclaine, coke for $4.99. Delay take off “"
Pros: "see headline!!"
Cons: "see headline!!"
Pros: "The crew was super nice, everything ran smoothly and the aircraft was clean."
Cons: "This was my first time using this airline and you get what you pay for. Honestly I don't mind paying bag fees and food, but paying to choose a seat next to my husband was a little much."
Cons: "I rode first class and usually do. The gals were TERRIBLE. They were nice but they were so bad at their job. I was systematically served last and didn't have a drink until hours had gone by. It was a joke. I was laughing by the end of the ride at their incompetence. horrible flight."
Pros: "On time and nice spacious cabins"
Cons: "The seats are uncomfortable"
Pros: "The staff was great. Friendly, helpful, and efficient."
Cons: "Cramped seats. No wifi or entertainment. Felt nickel and dimed with my complimentary water."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The crew did their best but it's clear that they are stretched. Apparently they also clean the cabin - crazy!"
Cons: "boarding was chaotic charging for everything is absurd seats are uncomfortable no recline for most seats is absurd"
Pros: "They have taken out the seats and replaced them with "skinny" seats. 2 inches less legroom but they can cram 5 more people on their jets! No service, no smiles, no entertainment, From now on ... I say NO WAY am I getting on another Frontier flight! Remember when air travel was fun and exciting!"
Cons: "This company has forgotten what they sell! I would have more room, more entertainment and a better ride on a bus. God help us all, but before he does I'm flying United. They at least smile!"
Pros: "flight arrived on time"
Cons: "Flight arrived on time sat on tarmac for an hour waiting for a gate. Checked luggage took another hour. three hours in destination airport before we could get to our car. this airline sucks the big weenie!!"
Pros: "left on time"
Cons: "arrived 40 min late. uncomfortable seat. seat area too small. price is not the price. baggage took forever. never again"
Pros: "This was my first flight on Frontier and didn't know what to expect. When my iPhone boarding pass wouldn't work at security I was sent to the Frontier counter and they helped me instantly. The Phoenix boarding lounge was NOT a good introduction with holes and rips in the seats and a "sofa" that rocked everyone on it whenever someone moved.. The gate attendant however was great - and funny. The plane was VERY nice and made up for the lounge plus we made it to Colorado Springs 20 minutes early! The price ($56 including fees and taxes) means I'll be looking at Frontier in the future."
Pros: "Staff was very courteous and pilot performed an excellent landing."
Cons: "Flight was delayed three times, no reason given. Arrived at 2:15 am instead of 9:45. Could have at least offered free drinks."
Pros: "Boarding process was fast. Flight left on time. Crew were polite and helpful. Bathroom was clean and odorless."
Cons: "Seat didn't recline! So uncomfortable. Non-alcoholic drinks should be free. Crew should let passengers onow about "happy hour" drinks and deals available...I would have purchased one."
Pros: "The Regan airport is pretty nice."
Cons: "Our flight was delayed enough that we knew we would miss our connection. They were not very helpful and we had no good options available. We were basically stuck with only bad options. No one offered compensation or even to wave the surprise fees for seats and for baggage. This was after they lost our luggage on our way out to Washington!! With no compensation or apology. We will never fly Frontier again - it was a huge fiasco."
Cons: "Despite the missed connection the woman at the ticket counter insisted that I would be charged for a carry on bag. I flew American instead and will be seeking a refund."
Cons: "The 5.5 hour delay and lack of explanation. Also, the lack of free coffee or snacks of any kind."
Pros: "Everything was efficient, smooth flight, and we landed--that's a good flight, right? We even landed 30 minutes ahead of schedule, which was great since I had to wait at the baggage carousel."
Cons: "It was my first time flying with Frontier and I didn't know about the bag charges and seat charges--that's on me though. Not sure I will fly with them again, as waiting for what COULD have been my carry-on at the carousel took so much time... then again, it makes it easier and quicker to board and de-board. But the seat charges were still ridiculous. Wish drinks and like, pretzels could be free just so we don't deplane with harsh breath."
Pros: "The flight attendants were warm and friendly-thank goodness."
Cons: "Our original departure of 7AM was pushed back to 8, 9, 12, and finally 12:30. 5 long hours... The airline was not transparent about the cause of the delay nor did they announce each new departure time. They attempted to pacify customers with a $10 meal voucher to compensate passengers for lunch. However, it turns out that voucher involves a mail in rebate with a deadline. Once we finally boarded the plane, they still insisted on charging us for simple in-flight beverages which are standard on every other domestic flight I've taken. They also charge $40 for carry on bags and $20 to choose your seat. We just received an apology email and $100 voucher towards future flights, but after the delays and hidden fees, I think I'll pass."
Cons: "I provided my frequent flyer number. You did not provide me TSA Pre-Check ticket. (My frequent traveler number is a TSA Pre-check number)"
Pros: "35 minutes early?"
Pros: "Efficient process and friendly staff. Cheap fare."
Cons: "Everything is extra. Check bag or carry on costs money. Drink or snack costs money. Choosing a seat at check in costs money (or they "randomly" assign you a seat for free). Checking 1 bag is best option."
Pros: "The plane is clean and the crew nice."
Cons: "I'm sure you get this all the time and you clearly have thought about it but when you add up all of the ala carte extras, then the fact is another airline would likely be better. I spend $16 on the seat and $40 on the carry on. Interesting nickel and dime concept for sure. But then I get to the seat and it doesn't recline. OK, that's fine I guess I only paid $16 for the seat. But what's with that thing you call a "pull down tray". You can't get a computer on it, even my tiny MAC. So I put my briefcase on my lap and I guess made my own little table. That's a bit much."
Pros: "The plane didn't crash."
Cons: "Extremely inefficient boarding process. Seats don't recline. Carry on charge was a surprise. Having to pay an extra fee to select my seat was also unexpected. Only water is free. I won't fly frontier again."
Pros: "All was on time, crew was friendly, emergency on board was handled well."
Cons: "The seats are not movable, so you could not lean back a little. No screen for entertainment, tray table was less than half the normal size, uselss, snack choices, had little that one might consider healthy. A lot of junk food, and a huge offering of alcoholic beverages. Could we maybe have healthier food. It could still be pre-packaged somehow. Cost of carry on: $30. Checked suitcase: $25. That did not really make any sense, other than they make more money that way. Also irritating that if you want to have a specific seat, rather than waiting for what you might get at the airport, you have to call them, and pay $13 for a seat reservation. They are nickel and diming you, or rather in dollars. It is a rip off."
Cons: "The seats are so close together, that you cannot change positions AT ALL. If you drop something on the floor, it's almost impossible to pick it up. People need more room than this - the crew was adequate, but the morale seems pretty tepid. Your baggage charges are ridiculously high - both for checked and for carry on. I think I would rather pay more for a flight and be comfortable and have reasonable baggage rates."
Cons: "Very tight space and super uncomfortable chairs--no cushion and don't even lean back."
Pros: "The flight crew was awesome, the boarding and check in process was easy."
Cons: "Everything is still on the high price side..."
Pros: "Pros: cheap direct no hassle flight"
Cons: "cons: the seats sucked but the low fare made up for it"
Cons: "Overall not happy with my Frontier experience. Extra charges for bags and seat assignment are really ridiculous if they aren't explained upfront. Would have booked on a different airline if I'd realized those fees would drive up my fare another $50. After all that the plane itself feels crowded and uncomfortable. Their "schedule" is also misleading and neither of my flights took off or landed as advertised. I also really hated watching flight attendants (people responsible for your safety!) finish each flight by pitching a credit card. Truly awful."
Pros: "On time smooth flight."
Cons: "New aircraft seats are very hard and don't recline."
Pros: "It got me from A-B"
Cons: "This airline has gone downhill. Charging for carry on luggage and seat selection. No entertainment or Wifi. uncomfortable seats that do not recline. No complimentary ANYTHING. People will say this is the future, but the future is bleak. I will most likely not fly this airline again."
Pros: "Smooth flight. No mechanical problems."
Cons: "No free food or drinks. Not even a coke. No inflight movie. Staff seems to be all from Africa and have poor language skills. Sat on Tarmac for 20 minutes after arrival - no gate available, and waited 45 more minutes for the luggage to get to the baggage claim carosel."
Cons: "The seats were tight. Not much leg room. Very expensive to check luggage, $40! No WIFI no TV"
Cons: "Plane was 2 1/2 hours late departing DCA"
Pros: "Wish they had free snacks."
Cons: "Customers service"
Pros: "Ticket price"
Cons: "Pay extra for everything!"
Cons: "Hidden fees, no free snacks or drinks"
Pros: "Friendly staff. The tray tables are god awful. They need to be bigger and with a latch. How are we supposed to study and do work. Useless. I was charged for everything. Frontier is Queen at hidden fees. No thanks, not a great airline."
Pros: "the crew and all personnel were very competent and nice. the flight itself was great - smooth, arrived early."
Cons: "Frontier charged fees much higher than any other airline for everything! Beginning with a small carry on suitcase that I have used for years with all airlines I had to pay $45 to carry on or $40 and the ticket counter. I only had a small purse in addition to the carry on suitcase. This made my flight to and from $80-$90 more expensive. Then if you chose a seat you had to pay extra - if you wanted a reclining seat you had to pay extra - the exit row seats were $50 more -you had to pay for sodas - pretzels - everything! I will NOT fly Frontier again - it is cheaper to fly a major airline without all the add on costs. Dianne Robinson"
Cons: "I had an 11-hour delay from DCA to DIA. There was little, if any, communication from Frontier personnel to passengers about why, and what was being done about it. There were points in time where there wasn't a representative at the ticket counter or the gate. The customer service reps on the phone couldn't help either. I eventually ended up spending the night in Denver, and over 27 hours late into SFO."
Cons: "I can't believe you even have to pay for a Diet Coke! What's next? Toilet paper?"
Cons: "Big delay in baggage. $10 glass of wine."
Cons: "I was shocked that Frontier charged $ 60 for a carry on at the gate. Since i bought my ticket on Kayak I had no Idea!"
Pros: "Simple straightforward."
Cons: "Will remember next time carry on bags round trip add extra $100 to fare. Seems deceptive."
Airlines flying from District of Columbia to Colorado Springs have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights