Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Iceland
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Scores according to KAYAK customer reviews
Pros: "Wonderful crew, very prompt schedule"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Great service everything on time"
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "Everyone is friendly and helpful. Love the space and experience!"
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "Free snacks and tv"
Pros: "Fast loading"
Pros: "Compensation for delays, great service"
Cons: "The seats were small"
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "Orlando's kindness"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "Great experience - everything ran on time, comfortable seats with lots of leg room, and an awesome all female crew!"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Cons: "3 hours delay"
Pros: "The pilot nailed the landing. I always grade the landings from 1-10. This was the first 10 I have ever given."
Pros: "Most room on an aircraft in the last 10 years."
Cons: "The reception of the in flight TV was poor"
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Best price and better aircraft/service and amenities than most."
Cons: "We were a bit late (30 min) taking off but that was an airport issue, not airline."
Pros: "I'm tall so the extra leg room was good for me."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"
Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Great price great service for all staffs in all areas"
Pros: "The stewardess was very nice"
Cons: "We had to deboarding the plane due to electrical reasons, which is unfortunate but I understand. However.. The pilot scared everyone when he said told us that we were deboarding and literally said "it's better to find out now while we are still on the ground because it could have happened in the air and that would not have been good". As someone who has flight anxiety that was not something that sat well. In addition we were not given any instruction on what to do at that point. Should we try to find another flight?.. Should we wait for the plane to get fixed?.. Are we all boarding another plane?... Everyone was confused and frustrated!"
Pros: "First time flying with Jet Blue and it was great. Loved the leg room and amenities at every seat."
Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."
Pros: "The crew and comfort were great"
Cons: "There is not a good snacks. Other than that service and confort are on their level."
Cons: "Told about our 2 1/2 hour flight delay at the original boarding time, then kept at the airport until 1:30 AM when the flight was finally cancelled."
Pros: "Seating was spacious in 4A, and I am a larger than average person. Loved the Terra Chips for a snack! Generously gave me the whole can of Coke Zero, where some airlines dole drinks out in half can servings. Left and arrived on time."
Cons: "There was some entertainment at Ft Lauderdale Airport when we arrived. The person who knew how to drive the bridge between aircraft and terminal was not there. Someone pitched in and rammed the aircraft around 4 times, trying to make a good connection."
Cons: "The flight was very turbulent, and the captain did a poor job of keeping the passengers informed. In situations like that information goes a long way in comforting people."
Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"
Pros: "Kept on schedule despite rough air. Professional crew and a clean aircraft."
Cons: "Seats are tight on legroom."
Pros: "The crew was outstanding."
Cons: "My electronic boarding pass would not load on my phone right before boarding. It had loaded fine at check in. Had to get out of line and have attendant print paper pass."
Cons: "Rude, abrupt crew in flight. Boarding agent made us check a case that we carried on on the outgoing flight, with exact same dimensions. Prefer Southwest!"
Cons: "We were supposed to have 2 wheelchairs meet us and it did not happen We ended up walking slowly to baggage claim where our driver met us."
Pros: "Your employees are happy."
Pros: "Excellent overall service."
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Service on tme"
Cons: "Small plan"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Pros: "Good in general."
Cons: "No wifi, no leg room"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Not much"
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Pros: "I liked nothing about my flight. It was like being waterboarded and held up for my money at the same time. How can you fit so many tiny seats on one plane. And then have 80 year old woman berate us if we as much as have to go to the bathroom. I understand that there is a profit margin,but treating people so poorly is a nice way to do it."
Cons: "The service, the tiny seats, the filthy plane, the gross food( why even bother?) the rude flight attendants and being told I was flying Air France when actually it was a horrible American carrier."
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."
Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"
Pros: "The cabin crew was excellent all around, really made the experience a pleasure. Also very helpful when I couldn't locate my wallet as I was preparing to deplane, both in terms of helping me look and explaining what I could do if it didn't turn up (eventually it did, before I disembarked)."
Cons: "The seats, while relatively comfortable on their own, were really jammed in; it felt cramped even as a smaller adult. And the boarding process in Washington seemed to take a very long time."
Cons: "Seats on airplane from Frankfort to Cairo"
Pros: "On time"
Cons: "The food, kids friendly"
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."
Cons: "Lost my luggage ., not happy"
Cons: "bad weather, not your fault"
Pros: "All round excellent services. Food is good, but I wish but I wished More chooses or selection."
Cons: "A man sitting behind me probably took off his shoes and it was just terrible to smell his stinky feet..."
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "We were traveling 2 adults with 2 and 6 year olds. We were all seated on different rows and seats. We tried to fix it at the gate and we were given 2 seats next to each other and 2 behind each other...please train your staff to seat families together!!!"
Pros: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Cons: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Pros: "Selection of wine"
Cons: "The flight was delayed from Washington DC and from Frankfurt"
Pros: "Smooth flight"
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pros: "excellent dinner selection movies and on screen entertainment were great"
Cons: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "Crew carried out their jobs very professionally Entertainment selection was good"
Cons: "Lack of personal seating space"
Pros: "Lufthansa always does an excellent job."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Cons: "No vegan food"
Pros: "Food was actually pretty good, and was plentiful. Comfortable seating."
Cons: "I don't think my tv worked."
Pros: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Cons: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."
Cons: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Pros: "On time!!!!"
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "I fly regularly between Germany and USA. Would rate this flight as the second best flight in recent years. Small details can make a difference."
Cons: "The breakfast that was served was not great. Blueberry muffin super sweet and canola bar with raisins.none odds which i would ever pick if I had any choice."
Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Onboard real meal and multi-lingual crew very impressive"
Pros: "Excellent flight, crew, food and service."
Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."
Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Pros: "Late departure, full flight but good overall."
Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."
Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."
Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."
Pros: "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"
Pros: "I was fortunate to have a complete row (3) seats for myself; the plane was new and in excellent condition. All the staff was courteous and helpful."
Cons: "Not losing my luggage"
Cons: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Pros: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Cons: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Pros: "A350, smooth and quiet. Nice plane"
Cons: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Pros: "Clean less of the plane"
Cons: "Entertainment system did not work at all"
Pros: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Cons: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Pros: "I enjoy my flight"
Cons: "Again no complains"
Cons: "Boarding was delayed. Missed the connection flight."
Cons: "Plane was 1 hour late and missed my flight."
Pros: "Very nice staff. Probably one of the best flights"
Pros: "Loved it"
Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Pros: "Service was good"
Cons: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Pros: "The ease at which the check-in and boarding was done"
Pros: "Crew is very nice and helpful. Food is just fine."
Cons: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Pros: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Cons: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Pros: "see above"
Cons: "see above"
Pros: "Hot towels distributed before meal."
Cons: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Pros: "leg room, service, movie selection"
Cons: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Pros: "Great service and great food."
Cons: "The long hours"
Pros: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Cons: "all the info should be listed on the web as well that the cost is half more than the website"
Pros: "All standard service, nothing extremely good or bad."
Pros: "Not much"
Cons: "Food was terrible. Entertainment system kept breaking."
Pros: "Friendly service, lots of movies, Marimekko design."
Cons: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."
Cons: "There is no wi-fi There is no possibility to charge your mobile"
Pros: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Cons: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Pros: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Cons: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"
Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Pros: "Polite crew.. 2 meals.. very smooth overall"
Cons: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Cons: "I am 6'1" tall. Seats were designed for 5'1" persons."
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Pros: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Pros: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Cons: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"
Cons: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Cons: "Never picking up garbage (telling us the next crew will do that) The cabin a mess. NO LEG ROOM. Terrible."
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Cons: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."
Cons: "Small uncomfortable airplane."
Pros: "The flight crew were professional and friendly."
Cons: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Pros: "Crew politeness"
Cons: "Food is only average and not enough good movies to watch"
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Pros: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"
Pros: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
Cons: "OK. For what I paid, I am not expecting much."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Pros: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
Pros: "food and crew"
Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."
Cons: "No entertainment system for each passenger."
Cons: "Flight was more than one hour late"
Pros: "Very reasonable cost, on time, clean plane and courteous service"
Cons: "Desk agent asked if we were willing to sit in exit row. We agreed. Seat assignment turned out to be next row forward so we were unable to recline for a 5 hour red-eye."
Pros: "Great flight all around! Can't wait to explore!"
Cons: "My flight was cancelled and I never got to go. I'm very upset about this."
Cons: "5 hours of flight in narrow sits and only a small drink cup offered. No complementary food."
Pros: "Crew was pleasant"
Cons: "Worst seat on the plane - very back row - seat wouldn't recline - toilet kept flushing all through the flight. No free headphones. No meal."
Pros: "Good entertainment options and device charging."
Cons: "No meal. One drink."
Pros: "Staff on plane."
Cons: "Hardest and narrowest seats I've ever experienced. No complementary food served on transatlantic flight and the food offered for sale was unappealing and expensive. There was a problem with staff meeting the arriving plane to open the door and allow passengers to disembark. The wait was 15 minutes for someone to show up on each leg of the trip."
Pros: "The crew were very friendly and helpful. Also our flight from DC arrived late, the connecting flight waited."
Cons: "My suitcase did not arrive (which was to be expected as we arrived late), but it did not arrive 24 hours later either. No food was served, not even a small snack. Boarding was slow and it was hard to hear the announcements. (Maybe this is an airport issue)."
Pros: "I only liked the water and the food choices."
Cons: "The plane was dirty, I could see spilled and stuck food where I was sitting. From the seat belt to the tray table and under the plane window. Maybe a child had many accidents there but they failed to clean it up. Somehow they also managed to leave my luggage in Iceland making the rest of my trip a nightmare."
Pros: "Boarding was organized and efficient. Made sense to do it from the rear of the plane forward, by rows. Flight attnendants courteous and very helpful. Pillow/blanket/multiple non-alcoholic beverage services. Limited but adequate movie/tv selection. I watched all the Icelandair Iceland travel specials instead--highly recommend. We were delayed 20 mins leaving as the incoming flight was late but we made up the time in the air. Minimal/unobtrusive cockpit announcements. Very nice red eye flight."
Pros: "I was the first one off the plane"
Cons: "The emergency door was in front of my seat. I couldn't sit without my knees hitting it or at an angle which is uncomfortable. I asked the flight attendants if I could I've and they said "no it's a different class". I paid for a seat on your airline and all I wanted was that seat but was given something Waltham was not what I paid for. Also, I had to hold my water bottle and book bc there was no seat back pocket. It was a miserable flight. Especially since the gentleman on the other side of the plane in front of the emerge door was able to move to one of the seats that, "was a different class". I guess just a different class for me??"
Pros: "Arrived safe."
Cons: "Technical problems kept us at gate for 3 hours."
Pros: "Good movies"
Cons: "No food and no room"
Cons: "I was surprised that we did not get a meal service, not even a little snack for a long hall, from D.C. to Iceland. The only service we had was the water. I probably won't fly with this airline again....Sorry."
Pros: "On time, clean, price of ticket."
Cons: "Seat cushion was not comfortable."
Cons: "No leg space , no free food at all on a international flight, lost our stroller! Very disorganized , rude personnel ! Never ever again!"
Pros: "Friendly crew. Clean plane"
Cons: "You have to pay for most everything"
Pros: "I liked being greeted at the door with a bottle of Iceland water. The flight attendants were very professional and helpful."
Cons: "No meal on the flight."
Pros: "Flight was cheapest option for a family of 6. We had mechanical issues prior to leaving DC and missed our connecting flight. Icelandair did a great job in putting us in a hotel and providing free transportation to and from the airport. Reykjavik is a beautiful city and we made the best of the layover. We plan to come back to Iceland for a longer visit to explore more."
Cons: "Next time I would plan for a stop over-- it seemed to run so smoothly that it must of happened often. We lost a day in Paris due to the delay which we were disappointed in and they did nothing for our lost hotel day that was paid for."
Cons: "It was delayed causing me to miss my connection"
Pros: "They set us up with free hotel in Reykavik, but that's about it."
Cons: "Where to start? They were delayed 3 hours leaving DC because of technical issues and kept promising us they would hold our connecting flight to Zurich. That of course didn't happen, so we proceeded to have to wait in a line at their service desk for 2.5 hours just so they could rebook us for the next day. We lost a day of our vacation due to Iceland Air incompetence"
Pros: "The overnight flight from the states to Iceland was really nice and the airline provided pillows/blankets. The stopover in Iceland was easy to navigate in the smaller airport."
Pros: "Service was excellent."
Cons: "Have no complaints at all"
Pros: "Exit row seating was comfortable with plenty of legroom."
Cons: "Delayed flight with no communication from boarding gate. Knew about delay from Kayak hours before we heard about it at the airport."
Pros: "That there were complimentary blankets and pillows."
Cons: "There wasn't a good variety of food/meals. There were mostly just overpriced snacks."
Pros: "Very nice plane with free movies and comfortable seats."
Pros: "good legroom, free entertainment, flight on time, two free bags"
Cons: "No food"
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "Boarding/departure was 30 min late. Sat in the back of the plane - the stench coming from the bathroom was nearly vomit-inducing."
Pros: "The crew was wonderful and the boarding process was smooth"
Cons: "The seats were stiff and uncomfortable."
Pros: "Crew was friendly, flight was good"
Cons: "The seats on our plane were the worst seats of my experience EVER. When you have to be seated for 5+ hours, some level of comfort is required. I could barely stand by the time we got to Iceland. NEVER again. I'm not usually picky but this was ridiculous"
Pros: "Excellent service and friendly people Check in was very easy When flight was delayed they held. The plane for us"
Cons: "No food on a 5 Hours flight. Entertainment was very poor. Long flight delays made me waste most of my first day in London"
Cons: "I was delayed 9 hours due to a strike, including a 7 hour layover with no offer of compensation or assistance."
Pros: "The seating and cree."
Cons: "Unexpected reassignment of confirmed seats, and then reinstating the originally confirmed seats during boarding. This was very annoying at the least. Reykjavik airport was very cold. Did not appear they were running any heat. Landing and boarding from the turmack was not pleasant."
Pros: "Air traffic controllers strike was explained to us beforehand"
Pros: "Nice flight crew, seats more comfortable than I expected, in-flight entertainment system included music, movies, promotional videos...but make sure you bring your own headphones! They have some for purchase, though."
Cons: "Other than the 2 free checked bags, pretty much everything else costs extra. I didn't try any food or drinks, so I can't comment on them."
Cons: "my seat selection was changed while boarding. Was placed in front row next to door. Lots of leg room but also lots of cold air coming in from door...was freezing the whole time despite blankets"
Pros: "Excellent service, very friendly staff, more leg room even in economy, great bang for your buck. Wish all airlines were more like Iceland Air."
Cons: "Thought really hard about this question... Nothing negative, really."
Pros: "Very friendly flight crew Free water was appreciated"
Cons: "The headphone jack on my seat was partially broken, so I only got audio on one side."
Pros: "A surprising amount of legroom! The flight was incredibly well managed. We were well taken care of and everything was prompt and efficient."
Cons: "The gate at Keflavik had nowhere to sit. I prefer some sort of included food, but all of it requires payment--even little snacks."
Pros: "The boarding was done well, with those in the back of the plane boarding first, which cut down on crowding and people standing in the aisles! The lights in the cabin were designed to look like the Northern Lights, which was beautiful, relaxing and made me even more excited to be going to Iceland."
Cons: "There were very few entertainment options (not many movies, music, or television shows) and the screen was not user friendly."
Pros: "Great Crew, entertainment, service and comfort. Nice that you provide USB plugs for charging devices."
Cons: "Paying for food. However the process of using debit card to pay for it was easy, but just not use to paying for food on a transatlantic flight."
Pros: "The food was good and reasonable. I paid more at the airport and it sandwich was so dry I left half of it uneaten. I had the "spicy chicken" sandwich which is not hot spicy, but very tasty. And the "happy wedding "cake and a soda. Very happy with most things. I came by wheel chair, but was able to walk to the plane. Maybe there was a misunderstanding, but I did have to stand awhile at the front of the plane before being allowed to sit. Trip went well. We had a fair amount of turbulence, but it was announced. and handled very well."
Cons: "More water please! I"
Cons: "No food included on almost 6-hours flight"
Pros: "|I loved how easy it all was for me to fly from Dulles international to Iceland and then to Frankfurt. With only one hour turnaround in Iceland"
Cons: "The food. Just boring. And the movie selection. Even though there is a lot just not much new. However, it would not keep me from flying get icelandair again :-)"
Cons: "Small seats No meals served for free Bus flights connection at Reykjavik airport Signals and directions at Reykjavik airport"
Pros: "Friendly staff, good food selection, nice range of entertainment"
Airlines flying from District of Columbia to Iceland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Iceland
Masks required on board, masks provided on flights from District of Columbia to Iceland
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Iceland
Testing for antibodies, testing for symptoms for flights from District of Columbia to Iceland
Waiving of change fees. Search flexible flights from District of Columbia to Iceland