Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Jamaica
United Airlines has waived its change and cancellation fees on flights from District of Columbia to Jamaica. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Cons: "Woman next to me overflowed into my seat."
Pros: "Boarding was quick and crew was helpful."
Cons: "Just nothing extraordinary to note."
Pros: "Great! Both ways. Many thanks for making wheelchair travelsp easy."
Pros: "It was on time, quick, and painless"
Cons: "Map program on screen To many ads"
Pros: "Easy boarding..quick fkight"
Pros: "Credit card machine appeared to not work, free drinks and headphones!"
Pros: "Everything. Staff the flight. Everyone wonderful."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "On time"
Cons: "No food choices"
Pros: "They r getting better and better this we fly more with them"
Cons: "The plane was very very cold the whole trip. Awful."
Cons: "Freezing on the flight"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "TSA pre check!!!"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "Always excellent service"
Cons: "The wireless Internet was very spotty."
Pros: "peace and quiet for 2 hours"
Pros: "The effort to stay on track so far so good"
Pros: "On time departure. On time arrival. Friendly stewardesses, good food service and free wifi."
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Steward worked extra hard to serve, inform and update passengers."
Pros: "Fast loading"
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "The price."
Cons: "seat size."
Pros: "Free WiFi on 1 leg of the trip and free chips/snacks. Luggage came out quickly. Good price."
Cons: "Delays on both legs of our trip. Glad we had non stop flights or we would have missed connections"
Cons: "DCA boarding crew were very cranky. Left a bad taste in my mouth. Never realized just how small these seats are until this flight, stuck in the middle of two men. Battle to use the armrests, someone kept passing wind and lots of turbulence. Paid full price for this miserable flight."
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "Late plane. No explanation. Orlando arrrival"
Cons: "The plane was 30+ minutes late arriving at the gate to load. The lavatory at the rear of the plane was out of order. Otherwise the flight was smooth and the attendants excellent."
Cons: "Slight delay"
Cons: "Huge delays..."
Pros: "On time funny staff."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "Service and comfort"
Cons: "Late departure, no overhead bin space available"
Pros: "non stop service"
Pros: "Everything the best!"
Pros: "Overall efficiency of the trip was very good."
Cons: "Audio in seat was poor. Lots of static and could not hear show."
Cons: "Flight was delayed by 2 hours"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Pros: "Orlando's kindness"
Cons: "3 hours delay"
Cons: "Snacks need some variety"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Cons: "Great flight all around."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Pros: "Awesome Customer Service"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Cons: "Delayed flight"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "Good in general."
Cons: "No wifi, no leg room"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "great staff . clean. current movies"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Pros: "Delta fo"
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Cons: "Very good"
Cons: "Well just some more variety of foods I guess"
Cons: "Entertainment choices"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "Wider seats and aisle"
Cons: "More options in movies"
Cons: "Thank you"
Pros: "The crew was wonderfully attentive. My only complaint is the narrow ley room."
Pros: "Everything was fine"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "Outstanding service, good timing, and courteous flight attendants."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Pros: "On time"
Cons: "Seat did not recline"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "fast check-in at Washington pick up luggage at final destination (Lima) clean planes"
Pros: "Excellent service"
Pros: "Boarding was quick and smooth"
Cons: "My tush hurt a bit on those seats"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Pros: "I liked everything"
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Everything was great good service"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "Excelente 10.0exelent un placer viajar con Copa"
Pros: "The short stops"
Cons: "Delay en our flight"
Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"
Cons: "The movies were boring"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Pros: "everything was great :)"
Pros: "The crew was very helpful and friendly."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "Excellent experience!!!"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Cons: "The flight attendant was rude."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Cons: "Sat on tarmac for 5 hours"
Pros: "Everyone was really helpful"
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Pros: "My seat"
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Pros: "Amazingly professional, informative crew despite having had been diverted at the last moment and dealing with multiple issues from laptop freezing, an uncooperative passenger and delayed take off. My hats off to this crew; we had a smooth landing and very pleasant experience on board."
Cons: "The terminal was under construction and extremely crowded. We could have used some help from the ground crew shepherding people, keeping hallways clear. Would probably be useful to not have gates immediately opposite each other both trying to board with space being so limited."
Cons: "Speaker volume was too high."
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Cons: "Too bad you paid$$$$ and they give you pretzels"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Cons: "Small, cramped seating"
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Pros: "Great passengers and crew"
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Pros: "The flights were on time and the staff was very friendly."
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Cons: "Poor seating and lost my bag."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "An open seat next to me"
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Cons: "Plane had no Per-seat entertainment system."
Cons: "lack of ent. options"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Cons: "Each flight delayed at least an hour"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Cons: "no food"
Pros: "It was good, comfortable seats, nice crew thank you"
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Pros: "Fast flight Social distancing A whole row to almost every person"
Pros: "The crew was spot on with there interacting with us passengers and very good doing there job"
Cons: "Food and drinks lol"
Cons: "I missed my flight that day i was not happy at all"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "hilarious crew and they were very helpful"
Cons: "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"
Cons: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Cons: "We arrived in Munich 40 minutes late and so we missed our connecting flight."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "That we survived and finally got our luggage the day after we arrived."
Cons: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Cons: "flight got cancelled and was put on flight 1 hour later than originally planned."
Pros: "Everything was fine"
Pros: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"
Cons: "Have to pay for entertainment on such a long flight. Crew was very rude"
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Pros: "Ludovic was fantastic!"
Cons: "charged me for my bags; employees were surly."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."
Pros: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Pros: "Love these guys. Moved a whiny baby away to a another row ;)"
Pros: "We got to destinations safely"
Cons: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "Nice and relaxing."
Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Cons: "Absolutely nothing! Terrible service."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Pros: "That staff was nice and helpful, they only had food for purchase but it tasted great and wasn't too pricey!"
Cons: "The plane should have been retired a year ago. It was an old airbus. Seating was uncomfortable, the entertainment systems outdated, and the aisles were cramped. Thankfully it was a short flight."
Pros: "I lucked out and got an isle seat"
Cons: "The flight attendants seemed confused and very unorganised when serving. Very slow."
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Pros: "Entertainment was good"
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."
Pros: "Great service"
Cons: "Not giving us an update on why the flight was delayed"
Pros: "I liked the way they handled the rain delay. Although inconvenient, they were transparent with the process"
Cons: "The lack of certainty whether we were removed or stilling our connecting flight to delay."
Pros: "Super polite crew"
Pros: "Air Canada service was wonderful for the Mtl-Toronto keg of the journey. Comfortable, efficient and pleasant"
Cons: "the electronic self booking is a bit unclear and stressfull. More staff on hand to assist and help with questions would be good."
Pros: "Food and service."
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."
Pros: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Cons: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."
Pros: "Easy enough getting there and timely"
Cons: "The next flight and my 5 hour delay"
Cons: "Ac canceled at last minute. Claimed we got txt and email which we did not. Only an offer to upgrade. Connecting Asian flight went without us at very substantial expense which ac denies is there resp because it was weather. Terrible desk attitude, long lines no communication to permit alternative planning."
Airlines flying from District of Columbia to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Jamaica
Masks required on board, masks provided on flights from District of Columbia to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Jamaica
Testing for antibodies, testing for symptoms for flights from District of Columbia to Jamaica
Waiving of change fees. Search flexible flights from District of Columbia to Jamaica