Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Minas Gerais
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Scores according to KAYAK customer reviews
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The crew was great."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Cons: "Flight was late."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Great service!"
Pros: "Very good flight. Nice staff, modern and clean plane."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "My flight was delayed and after that they even lost my bags."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Cons: "There delay"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Very smooth"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Cons: "The flight was delayed for 13 hours, the airline (delta) made no effort whatsoever to remedy the adverse effects of this delay. They were even charging for snacks on the flight. A horrific experience throughout."
Cons: "Being scammed by the Chinese, China Southern"
Cons: "Very good"
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Entertainment choices"
Pros: "From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport."
Cons: "Have better customer service and not change the flight 24 hrs before."
Cons: "Really took 3 hours at airport. Lines"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Cons: "Wider seats and aisle"
Cons: "More options in movies"
Cons: "Thank you"
Pros: "The crew was wonderfully attentive. My only complaint is the narrow ley room."
Pros: "Everything was fine"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "Outstanding service, good timing, and courteous flight attendants."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Pros: "On time"
Cons: "Seat did not recline"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "fast check-in at Washington pick up luggage at final destination (Lima) clean planes"
Pros: "Excellent service"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "I liked everything"
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Everything was great good service"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "Excelente 10.0exelent un placer viajar con Copa"
Pros: "The short stops"
Cons: "Delay en our flight"
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Cons: "No explanation was given"
Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"
Cons: "The movies were boring"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "Food was great crew was great but entertainment wasn't so great"
Cons: "Ususlly theres a tv for each seat in order to give us freedom to chose what to watch, that aircraft was missing that"
Pros: "everything was great :)"
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "Excellent experience!!!"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"
Cons: "Sat on tarmac for 5 hours"
Pros: "Everyone was really helpful"
Pros: "Plane was very new and clean. Love the individual TV units on the back of chairs"
Pros: "Their efficiency and courtesy. And they handled our travelling with two cats with real professionalism."
Cons: "All was good!"
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Pros: "Once we boarded everything was super fast!"
Cons: "Delayed without much intel as to why or when we were due to finally get in the air"
Cons: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Cons: "No masks. I didn't like it."
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Cons: "Avoid delays and communicate better about the delays"
Cons: "I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage"
Pros: "The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all."
Cons: "Better seats with adjustable head rest and functional power outlets."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Punctuality. More than one hour of delay"
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "Gol app is terrible and buggy."
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Buen servicio en gral."
Cons: "Si. Podría haber entretenimiento a bordo."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Cons: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Pros: "The crew was ok"
Cons: "No food"
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "Great comfortable seats."
Cons: "Este vôo tem atrasado sempre."
Pros: "On time, entertainment"
Pros: "Food was good"
Cons: "Este vôo tem constantes atrasos na saída do vôo."
Cons: "More efficient check in. Long wait at gate."
Cons: "More efficient check in. Waiting in line far too long at gate."
Cons: "All good"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "It was very hot on the plane. Very little air conditioning."
Pros: "V confusing to find the gate - signs not updated and total madness when we got there as many flights delayed"
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Cons: "Espaço conforto não merece esse título."
Cons: "Awfull boarding process. They didn't have system!"
Pros: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Cons: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Pros: "Boarding was organized and punctual."
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Perdimos el vuelo por demora en el tráfico y nos ofrecieron muy gentilmente otro vuelo sin costo. Estoy muy agradecida!!!!!"
Cons: "The width of the seats were too small."
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Cons: "Just water and pretty small snacks"
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Pros: "The crew. They are very careful."
Cons: "They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "A tripulação foi muito atenciosa."
Cons: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável. Houve atraso na decolagem e o voo atrasou."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Seat cramped"
Cons: "It was amazing"
Cons: "Too cold"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "Snack selection"
Pros: "Fast boarding process, on time"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Pros: "Perfect from start to finish"
Cons: "We never took off"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Seating is a bit cramped."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Our audio did not work for movies. The food was super cheap"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "There was surprisingly a great amount of legroom"
Cons: "Food was not good at all."
Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."
Cons: "Lost connection"
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Completely ignored for beverage service"
Cons: "Shaky landing."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "Bumpy landing in Charlotte. But it was windy and raining."
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Loved the individual seat back entertainment"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Cons: "It was freezing."
Pros: "todo muy bien"
Pros: "All of it"
Cons: "America Airlines...worst service and just a horrible experience"
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "Crew was friendly and polite"
Cons: "AC would always delay"
Pros: "Amazing crews"
Cons: "Less option in special request in online. Gates and planes are not updated when applied online"
Pros: "The seat space was good and the flight ended without incident."
Cons: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Pros: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Pros: "I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies."
Cons: "The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Everything went smoothly & everyone was helpful"
Cons: "Nothing every thing went well"
Pros: "Excellent staff and crew"
Pros: "Very nice plane, great service and smooth flight."
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Pros: "service, friendly attendants, amenities"
Cons: "Was delayed 2 hours on the way there (MTL to NYC). On the way back my flight was cancelled and was booked on the next flight. I had my gfs bday and couldn't miss it. What a bad experience."
Pros: "friendly helpfull staff"
Cons: "luggage took to long to get"
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Cons: "Ground staff allowed drunbk woman to board, air crew didn't want to take her.. eventually she had to be thrown off before takeoff and that delayed us another hour."
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
Cons: "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
Cons: "cost of luggage fees. You collect excessive fees for luggage and when you loose the luggage or it arrives on a later flight you should refund the fee. I was on a hunting trip and my firearm didn't come in on my flight necessitating my rebooking a later flight. You didn't mind collecting an extra $100 to handle the gun case but you didn't deliver on your end. I will never fly to Canada again on Air Canada."
Cons: "I was not impressed with how long it took to get through customs, waiting in a room for nearly an hour before being cleared to go through to the connecting gate. Then the delay of the flight was very disappointing."
Cons: "Confort de merde"
Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"
Pros: "The crew was amazing"
Pros: "Service was poor. Attitude was less than enthusiastic."
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Cons: "There was no entertainment system. The boarding was extremely slow and delayed due to the amount of carry on luggage. Ultra slim uncomfortable seats for a 9 hour flight."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Cons: "seats to close together very uncomfortable"
Pros: "Nothing at all."
Cons: "The tiny little plane is pretty standard for going to and from Cleveland but the boarding gate was in a shack outside the main airport with almost no seating and horrible aesthetics. The flight attendant was rude and way to large (obese) to be on such a small airplane. It's likely we had to pay a fuel surcharge just to move her alone. I'm not being mean, but this flight was just terrible overall."
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Pros: "We would have needed to download an app on our personal digital device and view entertainment that way. No screens in the plane."
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."
Pros: "Smooth take off and landing."
Cons: "BOARDED LATE AND IN GATES VERY FAR FROM CHECKING. The (solitary) crew member did not speak French. Everything she said in French was unintelligible- very offensive (and disturbing) for Francophone passengers such as myself. And for a Canadian carrier- This shows no respect for our pluralism. When we book online and try to pick priority seating, then find out that the plane is so small that the 9th row means 9 out of 12 or something, this feels like a con. Especially when we pay extra. Stop making people pay for seats that don't get them any priority boarding (Zone 3!) and offer no real advantage."
Pros: "On time with nice crew"
Cons: "Boarding a bit of a mess"
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Airlines flying from District of Columbia to Minas Gerais have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Minas Gerais
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