Daily cleaning, installation of cabin HEPA filters on flights from Minas Gerais to District of Columbia
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Scores according to KAYAK customer reviews
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Crew ok ... not engaging"
Cons: "Terrible flight experience from delta"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "On time boarding. Good entertainment options, friendly staff"
Cons: "Seats could’ve been assigned ahead of time"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Cons: "Being late"
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "No entertainment. Wifi didn't work."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "On time"
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Cons: "Too many boarding calls for different levels of service."
Pros: "delayed. equipment failure."
Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
Pros: "Once we boarded everything was super fast!"
Cons: "Delayed without much intel as to why or when we were due to finally get in the air"
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Pros: "Good flight! On time! Sit too tight!"
Cons: "food, entertainment"
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Cons: "Non free entertainment"
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Pros: "Brand New air plane"
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Cons: "The flght was delayed"
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Cons: "Not a lot of legroom. There was no in flight entertainment and the flight service was just mediocre."
Pros: "Flight on time"
Pros: "Great comfortable seats."
Pros: "On time"
Pros: "Nothing about the airline Avoid if you can"
Cons: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Pros: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Cons: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Cons: "More efficient check in. Waiting in line far too long at gate."
Cons: "Very nice crew. Attentive, professional and kind"
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "Viendo que no podrían acomodar tres adultos y dos bebés en una fila de tres asientos por falta de mascarillas de oxígeno, en lugar de reacomodar gente, nos hicieron descender del avión, no les importó mi bebé ni mi esposa que está embarazada, el peor episodio viajando, el supervisor fue descortés, poco profesional y de verdad tiró por los suelos la buena impresión que tenía de GOL"
Cons: "All good"
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Cons: "Missed the connection."
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Pros: "Boarding was organized and punctual."
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Cons: "Delayed Flight"
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Pros: "As a wheelchair user I was treated well from the ticket agents, escorts, gate agents and flight crew."
Cons: "Not one thing."
Cons: "Acentos muito apertados."
Cons: "Espaço das cadeiras!"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "Espaço entre assentos"
Cons: "Não tinha entretenimento"
Cons: "Flight extremely delayed, people accompaning crew boarded first and took space in the overhead, i tried to change seats no no one at the gate was willing to work"
Pros: "On time departure"
Cons: "Flight time was changed quite substantially from the time when I bought the ticket, therefore I simply did not take the trip."
Pros: "Space between seats"
Cons: "Lack of food options"
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Got me there on time"
Cons: "Charged for coffee. No in-flight entertainment, crew was not all that friendly"
Pros: "Internet on board for free! Amazing!"
Pros: "It was a short flight so there was no entertainment and I believe the snack was just a snack. But neither of those two things were necessary anyway, I was quite happy to just take the short trip without. I like GOL, it's a nice airline and the people all seem very happy to work."
Cons: "Although not really necessary, it would have been nice if the inflight magazine could also have English because most of us first language English people don't speak a second language, unfortunately!"
Pros: "Space between chairs (GOL +Conforto)"
Cons: "Food includes is the same every flight. A bit delayed, but it wasn't GOL's fault (weather)"
Pros: "Crew and service."
Cons: "No entertainment at all."
Cons: "Old planes, disinterested crew, full flight"
Cons: "The seats are uncomfortable and cramped"
Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Cons: "The attendants attitude."
Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."
Pros: "Video screens at each seat"
Pros: "The seat wasn’t very comfortable"
Cons: "It was hot"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "Wifi didn’t work."
Cons: "Nothing, great job"
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "AA has a tendency of delaying flights."
Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Cons: "Overheads slammed full."
Cons: "The airline"
Pros: "Everything BUT the ticket agent"
Cons: "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Pros: "Son flew alone and everyone was very helpful."
Cons: "The food was cold and and had no taste."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "The check in process took to long. In line more than an hour."
Cons: "Should be allowed one checked bag per person at no charge."
Pros: "On time departite"
Cons: "We were forced to check in carry on luggage at the gate after group 1 boarded. Upon boarding, I noticed that the overhead bins were about 50% empty. On top of that, I had to wait over forty minutes for my luggage to arrive."
Pros: "The options you have to pick from"
Cons: "The pop ups"
Pros: "Great steward with fabulous sense of humor"
Pros: "todo me gusto"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "Not applicable"
Cons: "No tv/movies."
Cons: "It was a headache!"
Pros: "Easy connections"
Cons: "Food choices are pretzels or crackers."
Pros: "All great."
Airlines flying from Minas Gerais to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minas Gerais to District of Columbia
Masks required on board, masks provided on flights from Minas Gerais to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Minas Gerais to District of Columbia
Testing for antibodies, testing for symptoms for flights from Minas Gerais to District of Columbia
Waiving of change fees. Search flexible flights from Minas Gerais to District of Columbia