Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Toronto
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Scores according to KAYAK customer reviews
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Good snacks"
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "On time, great service, a lot of legroom."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Cons: "Delayed two hours"
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Cons: "There delay"
Cons: "No space in the seats"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The seat was comfortable"
Cons: "I could not get was the flight was delayed."
Cons: "12 hour delay to Toronto!!!"
Pros: "Bubbly flight personnel. Helpful front desk staff."
Cons: "Keep on going"
Cons: "The crew could have checked us in...we were 5 minutes late and had to book and pay for new tickets."
Pros: "Flight was fine"
Cons: "So many delays which missed our connection. Very costly. It’s the next day and I’m still not to Montreal!"
Cons: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Cons: "I paid $48 for a carry on bag at the airport, I was never informed about this fee at any point during my purchase of the flight. This is half of what I paid for the ticket originally, completely unacceptable. I will never buy again on Kayak's website if I get sneaky, last minute fees like this."
Pros: "Smooth flying. welcoming crew."
Pros: "The complimentary drinks make the flight better."
Cons: "The agent spents too much time attempting to rearrange the line up rather than help guests check-in, causing a backlog. When issues were brought to them, they seemed disinterested in solving the problem - water was spilled in line and when brought to the agents attention she seemed annoyed."
Pros: "Fly was good."
Cons: "My luggage was broken and I had to search for an agent and had them called overhead by the information to declare it. Inconvenient +++"
Cons: "No pude tomar mi vuelo, lo perdí por que nunca me llegó el código de confirmación de ETA de Canadá, ¿puedo reagendar mi vuelo para una próxima fecha?"
Cons: "Stay in the airplane for a long time after landing!"
Pros: "It is a great experience. No delays, Complementary offers . Easiest checking out from the plane and the airport I’ve ever seen in my life"
Cons: "Carry on luggage place in the plane was too small. But they took and I easily got it back from the carrousel free of charge"
Cons: "Delays terrible longing rude flight attendants rude gate attendants"
Pros: "Good leg space, complimentary snacks soft drinks wine and beer."
Cons: "Service. Probably the only airline in North America to provide free alcohol on enconomy class."
Cons: "Free wine"
Cons: "Flight was late leaving, arrived in time to make a connecting flight, and sat on the runway for 30 minutes because all gates were full. Literally pushed the connecting flight out to depart so the plane I was on could disembark. Completely rude, booked me for the next day and left me in downtown Toronto at 10 pm with no place to stay. Cost 398 dollars at the cheapest nearby hotel, very nice hotel, but wtf? Customer service wouldn't even help to tell me how to get back out of the departure area."
Cons: "Delays! Delays!"
Pros: "Porter Airlines did a great job overall."
Pros: "Porter fundamentally remade flying into downtown Toronto. Reasonably priced, with free drinks and above average snacks, their planes have no entertainment systems. Given that their flights are all relatively short, that last point is no problem."
Cons: "Boarding was slightly rush to your seats at IAD. Headphone removal seems unneeded."
Pros: "I flew many airlines in my life and Porter is one if the most human and attentive airline I experienced. Hopefully, will not grow to a greedy and bureaucratic corporations :)"
Cons: "Best crew flight attendant I have had in years on any airline"
Pros: "Nice clean aircraft. Flight attendants were helpful and not rude. They tried to help."
Cons: "My flight got cancelled with no explanation. No one called, the only reason I found out is because my phone has an app to monitor my flight. I was automatically rescheduled, also without anyone contacting me if this was okay and also without explanation. A few hours later that flight got cancelled as well. Again, no explanation. Again, no one contacted me. Again, the only reason I found out was because my phone told me. Again, I got rescheduled without anyone contacting me if this flight is in any way okay, or acceptable for me. This time around it wasn't. I tried contacting the airline, where no one ever picked up. I waited more than an hour on hold. Eventually I solved my own problem on the site, when someone rescheduled an earlier flight and I took the spot. Lucky me. As it turned out, I frequent the Toronto Islands area and someone there told me why my flights were cancelled: a dense fog. A pretty good reason. This shouldn't be a surprise to anyone, of course, there is a weather station right next to the airport and forecasts are readily available. Porter Airlines is unreachable, unreliable and disorganized: they had plenty of opportunities to assess and address the situation, contact me, and even plan for an alternative transportation for me. None of this happened."
Cons: "On the first leg Flight 720: 1. A Black man sitting behind me was challenged (and humiliated) by a Porter agent who came on the plane before leaving the gate, that he was sitting in the wrong seat. It turns out the agent was looking at his boarding pass for the NEXT next connection flight. That delayed the take off by 10 minutes. 2. Then while taxing away from the gate for takeoff, another Black man on the same flight whose mother tongue is not English nor French, did not understand that he had to remove his earbuds for the takeoff. He said he was confused by the instructions, so the the pilot decided he was "non-compliant" and returned the plane to the gate to have him removed from the flight, bring police on the plane. I am sure he lost a lot of money and will have future difficulty flying in North America. That delayed our flight another 40 minutes, and many of us missed our connecting flights in Toronto. I just have two wonder if a white passenger would have been given the benefit of the doubt."
Pros: "Fast check in and customs lines in both airports"
Cons: "The chips are pretty bland. I appreciate the free refreshments, but would like a bit of choice"
Pros: "Kind flight attendants, everything went very smoothly"
Cons: "The toilet could be cleaner. The seats were also a bit dirty. I think the plane hadn’t been cleaned well at Dulles. Which is a shame because the flight, its timing and the service offered were all excellent."
Pros: "Unable to fly to Toronto. For anyone that does not have a Canadian passport, an electronic Travel Authorization needs to be completed when flying to Canada. As I was not aware of this form that needed to be completed prior to my travel I was not able to take the plane."
Cons: "I wished I had that information ahead."
Cons: "Massive delays!!"
Pros: "I worried about flying in a turbo prop plane but the flight was supriseingly pleasent. Seats were comfortable."
Cons: "I didn't like having to pay extra to pick my seat assignment but I understand that was only for the lower priced leg as there was no ectra fee for the "flexable" return leg."
Cons: "Small airport no amenities."
Pros: "The complimentary self-serve drinks in the boarding area which included sodas, water, espresso, coffee and many other coffee products."
Cons: "Absolutely nothing, great price and service!"
Pros: "On the whole the experience was good ."
Cons: "Took Too long at the check in counter."
Pros: "All of their flights are late, so you won't miss a connecting flight."
Cons: "All of their flights are late. No running water on one of my flights."
Pros: "The snacks and quick boarding was good. Flight attendants were okay."
Cons: "No kiosks to check in. You have to check in at the counter, but if you check in early online you still have to check in at the gate. They have all these policies about carry on bags, but their plans are too small to even carry them on. All rolling bags still have to go under the plane. My seat was dirty and worn out."
Pros: "Loved everything"
Pros: "Not tons."
Cons: "Very late."
Cons: "Porter was very poor at managing our expectations and ultimately providing a quality service. Our flight was deleted several times before it was finally cancelled and we had to take a much much later flight. 3:50pm ended up 9:40pm, taking into consideration the need to be at the airport 2 hours before our flight because it was trans-border. He reason was also absolutely unacceptable - weather. Really? Where? It was great in Dulles Airport Washington DC and fine at Billy Bishop Airpot in Toronto. No offer of anything. No we weren't expecting something. But an offer would have been awesome. Not our first Rodeo."
Pros: "The convenience of flying to downtown Toronto is unbeatable. Plus, it was very easy to board and un-board such a small, cozy plane. I appreciated the generous carry-on policy and the affordable price."
Cons: "I wish there were AC outlets to charge devices. My biggest complaint however is that pens were not provided to fill out the Canadian customs declarations forms passed out on the flight, forcing passengers to find people to borrow pens from. An introvert's nightmare."
Pros: "That it was an hour flight and was late for more than hour."
Pros: "Flights delayed and no proper update provided."
Pros: "Great service!"
Pros: "On time departure, early arrival, no surprises."
Pros: "Nice flight attendants. Snacks on the plane"
Cons: "Flight delayed. Plane small and a little cramped. Overhead bin small, not enough space to place carry-on. Plane did not feel clean. Inside interior seemed old."
Pros: "Both the flights Landing Takeoffs were soo perfect,did not feel it took off and landing at the short runways were soo perfect. The crew meaning the air hostesses were soo hospitable with their great smiles on their faces to greet us, help us (especially me)being a handicapped.while serving don't know how to write how they took care, especially getting me to the wheel chair and the staff who took me in wheel chair to the next flight sevices were all 5 star and plus. I would for sure ravel with PORTOR AIRLINES if they go to the destinations I am going. Oh forgot the hospitality at the Toronto Airport was un believeable. Thanks to everyone even the owners of Portor Airlines."
Pros: "Free wine and free drinks. Cheap price I guess. Bed connecting flight ruined it for me though."
Cons: "The flight to Toronto was grounded for 1 hour but the seats were comfortable so I didn't mind. However the connecting flight to Montreal was cancelled and I had to stay the night in Toronto. No refunds. No money for hotel. Only a new booking pass was issued for the morning."
Cons: "First checked bag too expensive at $37"
Pros: "The crew were very good"
Cons: "The Duty Free not much choice of alcohols"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "Great experience...."
Cons: "There were wait times...too long"
Pros: "No movies, not sure whether I needed to Dow load something Did not have food"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "Free booze"
Cons: "There were so many delays"
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The boarding was fast and everyone was kind with me."
Cons: "Snacks were given, I wish there were more options."
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "it was very good"
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Customer focus and service"
Cons: "1.2 hr Late departure. Everything else OK."
Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."
Cons: "Toronto connection takes forever!!"
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "The long wait to get my baggage."
Pros: "Nothing. Lame service."
Cons: "Delays and no compensations"
Pros: "The friendliness of the staff, the size of the seats. Check in was fast and efficient."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Cons: "Hard seats no padding extrely uncomfortable"
Pros: "Co fomfortable seats"
Pros: "Smooth, friendly and cost effective."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "Boarding was handled efficiently."
Cons: "There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years."
Cons: "Having to pay to watch a movie and ear plugs"
Pros: "People very helpful and friendly."
Pros: "Tv coffee cookies staff"
Pros: "The service was nice"
Cons: "no diet coke"
Cons: "Very long wait for bags"
Pros: "Ride a bit bumpy, but no biggie."
Cons: "they didn't serve anything"
Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"
Pros: "It was really hard to hear the boarding announcement as I was very close to the gate."
Pros: "As I use cane , got pleasant help with my check-in"
Pros: "Crew was very friendly!"
Cons: "all was excellent!"
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Cons: "The puntuality"
Cons: "The lunch could be better with a cracker or Bread."
Cons: "Inconsiderate about what is important to travelers."
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Pros: "The movies"
Pros: "The flight left right on time and even arrived 15 minutes earlier than scheduled to Vancouver. Crew were all friendly."
Cons: "Food was okay but could have been better."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Cons: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"
Pros: "La tripulacion fue super amable"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "The flight was on time. Quick boarding."
Cons: "No entertainment."
Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"
Pros: "The soft seats & movie"
Pros: "Friendly staff."
Cons: "Did not have the immigration form. Had to pay panelty to get another. A checklist of documents required displayed would have been helpful. Immigration Office only accepted Pesos. I was willing to pay $40USD but they insisted on $533 Pesos, which was $31USD. Aeromexico seemed stingy on baggage weight. 22lbs max check-in."
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Pros: "Good hot meal"
Pros: "Good attention"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Cons: "Will never fly with Aeromexico ever again"
Cons: "I found out NO luggage was included after being charged"
Cons: "We miss our conection and we have to wait for more the 3 hours to take the next flight"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Cons: "The heater on the plane were to high"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Cons: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."
Cons: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"
Pros: "Crew is pleasant and professional."
Cons: "Boarding process is incomprehensible and had nothing to do with your location on the plane. Very inefficient, particularly on a large 777. Pilot was very quick and used "beyond our control" as an excuse for every delay. 6 hour delay in Buenos Aires and 1 hour on the tarmac in Guadalajara. Reading light didn't work and TV screen was unwatchable."
Pros: "Everything was good"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "nice and friendly"
Cons: "not enough English speakers to help around"
Pros: "Excellent flight. Flight attendants were friendly and helpful, For airplane food it was on point. Smooth flight and no delays. Clean plane."
Cons: "There wasn't anything I didn't like about this flight."
Pros: "The crew was courteuos and helpful."
Cons: "Nothing. It was a midnight flight so I tested as best as I could."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Seats are very tight, uncomfortable."
Cons: "the second part departed late ...."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Cons: "They lost my luggage."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Cons: "I didnt like that now they start a $25 fee for the luggage when this was the only airline that never charge for that.. annd also they didnt five mr an advice for advance. Really sad for this."
Pros: "If you have not had the chance to flight in this plan, you have to, it offers more space between seats, and the comfort is in another level. Plenty of choices in entertainment about 20+ movies to choose. Food and service were great."
Cons: "Landing was not the best but considering it was windy, it is acceptable."
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "Vegan vegetarian food option. Ability to pay extra for more legroom in coach."
Cons: "After the announcement at the gate to prepare to board, we went to wait on line (Group 2). However boarding did not begin until more than 45 minutes later. I did not appreciate standing in line for that long. There were no announcements from the gate staff about the delay. This seemed disrespectful to the many people waiting on line."
Pros: "Seat cramped"
Cons: "It was amazing"
Cons: "Too cold"
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "Snack selection"
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Fast boarding process, on time"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Pros: "Perfect from start to finish"
Cons: "We never took off"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "Seating is a bit cramped."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Our audio did not work for movies. The food was super cheap"
Cons: "Too many delays"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "There was surprisingly a great amount of legroom"
Pros: "not much"
Cons: "not much"
Cons: "Food was not good at all."
Pros: "Lost baggage"
Cons: "They have it arriving with me. But cannot locate it. Normally they would know where it was."
Cons: "Lost connection"
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Completely ignored for beverage service"
Cons: "Shaky landing."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Loved the individual seat back entertainment"
Cons: "It was freezing."
Pros: "todo muy bien"
Pros: "All of it"
Cons: "America Airlines...worst service and just a horrible experience"
Pros: "Everyone was amazing. Helpful. Kind professional"
Airlines flying from District of Columbia to Toronto have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Toronto
Masks required on board, masks provided on flights from District of Columbia to Toronto
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Toronto
Testing for antibodies, testing for symptoms for flights from District of Columbia to Toronto
Waiving of change fees. Search flexible flights from District of Columbia to Toronto