Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "Quality of food, great wine."
Cons: "Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers"
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Pros: "Everything was great!"
Pros: "Crew was excellent as always with the Sri Lankan hospitality."
Cons: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Cons: "The airplane is old!"
Pros: "Inflight Entertainment and seats."
Cons: "None"
Pros: "Flight Crew was excellent"
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Fast and efficient."
Cons: "NA"
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Pros: "overall"
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "Food , cleaning,"
Cons: "Connectivity as we have to wait 7!hours @ Colombo airport"
Pros: "food"
Cons: "excpt food anything not good and baggage checker give trouble alot"
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Pros: "Timeliness"
Cons: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Pros: "Luggage ready as soon as through Immigration in Sri Lanka"
Cons: "Food was gritty and cold. Did not eat."
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Cons: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "Staff were very professional and courteous"
Pros: "1st time on Srilankan, it was good. Would fly again"
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Pros: "Just about everything"
Cons: "The food"
Pros: "Everything is perfect. .. excellent food"
Pros: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Cons: "Nothing as such"
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Pros: "Wonderful services"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Cons: "Everything was pathetic. Delay in both the flights. No provision for lounge access. Will never fly srilankan again."
Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."
Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."
Cons: "The seat does not feel soft, so hard and discomfortable"
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Pros: "Old air crafts with lots of leg space."
Cons: "Horrible customer care.they booked a horrible cheap hotel instead of what they promised for my layover which was 1 day in colombo."
Pros: "Seat spacing, food, crew Everything"
Pros: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Cons: "Your crew all need customer service and etiquette training. ASAP!"
Pros: "Crew and food"
Cons: "Entertainment"
Pros: "Crew, food and beverage"
Cons: "Wifi"
Pros: "Crew and hospitality"
Cons: "Wifi"
Pros: "Helpful crew, great bathrooms"
Cons: "More organized boarding & more AC in the back of the flight"
Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Pros: "Everything good"
Cons: "Nothing really"
Cons: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Pros: "Boarding, crew, food remained good. RR clean."
Cons: "Plane older, seats and entertainment worn."
Pros: "Aircraft wasn’t too full and crew were happy for us to spread out a bit."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "Seats were comfortable."
Cons: "Service was a bit average. Attendants bumping into you... no apologies"
Pros: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Cons: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Pros: "Nothing. Would never take this airline again. And would tell everyone to never take this airline."
Cons: "I checked in 10 hours early for my flight and no one told me that I was bumped out of my flight because they were overbooked until one hour before takeoff. Then a gate attendant had the nerve to ask me if I was Vip. When I said no, she said she couldn’t help me and I had to wait for the next flight which was the next day. When I complained to a manager, they let me through security to get on standby for the flight and I was the last one to get on the flight. Their service is awful!!"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Pros: "Crew were awesome, food was amazing"
Pros: "The crew were outstanding."
Cons: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Pros: "Immigration was done at Abu Dabhi"
Cons: "Not much selection on seating 48hr ahead. Getting off the plane for handy cap people was difficult. Not enough leg room for 6ft people."
Pros: "Liked the cabin"
Cons: "The crew was standoffish and disengaged. This is on a buisiness class ticket where I paid $8000 for two tickets."
Pros: "Entertainment good variety."
Cons: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Pros: "Nothing"
Cons: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "US immigeation at abudhabi is helpful and reduces delay at lax"
Cons: "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Pros: "Good choice of entertainment. Food is better than most of the airlines."
Cons: "Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport."
Pros: "Entertainment was good"
Cons: "Staff is rude and food was horrible"
Cons: "Abu Dhabi boarding experience needs to be better."
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Actually none."
Cons: "6hrs late, no reason given for delay. And they offered very limited food. Boarding counter employees are rude with customers."
Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"
Cons: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Pros: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Cons: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."
Pros: "Everything"
Cons: "Nothing"
Pros: "More food option"
Cons: "Upgrade"
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "The micro-suites in business class provided ample room and privacy for a good, long sleep. The 11 hour flight passed by so quickly."
Cons: "Nothing"
Cons: "I wouldn't fly Etihad again because they lost my bags twice"
Pros: "Customer service at the counter very rude"
Cons: "Bad customer service and bad attitude"
Pros: "The staff was extremely polite and accommodating. The entertainment selection was great, with a wide range of movies catering to many cultural backgrounds. Food and snacks were served generously, I never went hungry:)"
Pros: "Nothing about this air line I like like a jail service"
Cons: "Nothing good about this air line it bad service fm dubi to india"
Had a bitter experience with RJ, and had the challenge to login to account no information about what went wrong and not being able to select the food option after check-in flight they don't have any vegetarian food option on the flight, and they told us to have to select the food option before boarding :( i had the challenge of login into my account, with explaining all the details to crew members they told they don't have any vegetarian food to serve for my entire family throughout the journey and my baggage does not arrive to the destination on time. Overall its very bad experience for my entire family
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Pros: "It’s hard to say what was good, because everything was sub-par. I would say I liked nothing, except that it got me to where I needed to go. Would I pay for this again? Economy, maybe. Business? No way."
Cons: "Everything. I was flying business so the standard must be higher. Specifically? Bathrooms. Replace eather-worn chairs. Leather retains heat making the whole chair hot. As someone who finds everything cold, this was unbelievable; flight crew (rude & bossy, not international standard); seat positioning (your seat mate has to climb over you); meal (feels like an economy meal put on silverware); the pilot! did a hard brake on the runway, sending loose items flying; I really have nothing positive to say about Royal Jordanian, except that I would be happy to avoid them again."
Pros: "Super seat"
Cons: "Audio selection"
Pros: "Crew was not helpful they also spoilt my luggage"
Pros: "The crew was amazing, clean airplane, great food and service and options, clean bathrooms."
Cons: "Nothing"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Pros: "The aircraft was comfortable and clean."
Cons: "The soap dispenser in the bathroom was broken."
Pros: "Every things well"
Cons: "You"
Pros: "The flight crew and cockpit crew were amazing and they did their job professional and kindly way."
Cons: "Every thing was great."
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Cons: "Dirty bathrooms!!!!!"
Pros: "Timing"
Cons: "Everything"
Cons: "The flight was awesome. Keep the good work."
Pros: "Awesome flight, professional pilots indeed"
Cons: "More leg room please"
Cons: "my seat was broken"
Pros: "The flight was one time for departure and arrival"
Cons: "The entertain monitor did not work. It was rebooted twice with no luck"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Pros: "Time keeping And evry things"
Cons: "No internet on the plane"
Cons: "I thought the Crown Lounge in Amman (RJ's hub) was shockingly poor."
Cons: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
Cons: "the food is very poor. it's time to to change it."
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Pros: "Very enjoyable trip and crew was very polite."
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Pros: "Non stop flight"
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Pros: "The movie selection was good."
Cons: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
Cons: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Pros: "not a single thing"
Cons: "flight attendants specially sara super rude, bully, obnoxious no entertainment system, was on but no programs were available, this is not a cheap flight, as a matter of fact the most expensive for that schedule and rout food was horrible plane was packed and no leg room will never fly RJ ever again"
Cons: "Flight attendants was a bit rude and not nice to passengers. They do not treat fairness to everyone and not cautious with their actions. I asked for water to one of the guy flight attendants and he did not come back."
Pros: "ماشي حالها على رحلة قصيرة"
Cons: "المقاعد قريبة على بعض الطائرة غير نظيفة لا يوجد تسوق حر على متن هذه الرحلة وتأخرت الطائرة نصف ساعة للاقلاع"
Pros: "Space in the airplane Great service Multimedia system"
Pros: "The plane was nice and clean."
Pros: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Cons: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Pros: "I didn't have a boarding pass for Royal Jordanian as it was a connecting flight and the UIA groundstaff refused to print one for me when I checked in. Royal Jordanian was very accomodating and sent someone down to the terminal to help me. The food was tasty and fresh as well."
Cons: "I found used chewing gum in the magazine pouch in front of me which was pretty disgusting. The notice boards said the plane was boarding so I rushed from the lounge to the gate and they hadn't actually opened it yet (and didn't for the next ten minutes). Small things, but stopped me from giving an EXCELLENT rating."
Pros: "Crew cabin welcome us warmly and very polite."
Cons: "Food wasn't too good. Couldn't watch movie till almost landing."
Cons: "For no reason the my flight was canceled I was lucky to check my email before arriving to Airport to manage new booking through other website , the massage I got is address error where I'm sure it was a corrwct address for my credit card"
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Happy"
Cons: "All good"
Cons: "The boarding was poorly managed."
Pros: "Flight delay"
Cons: "Flight delay"
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Pros: "Nothing"
Cons: "To avoid travelling by indigo would be better"
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Excellent ground crew and flight attendants."
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Pros: "Ground reservation and check in crew were amazing."
Pros: "On time, comfortable seats, friendly crew."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "On time and before time"
Cons: "Flight was two hours late"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Kayak service is not good"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Cons: "Indigo Crew Is Not Passenger Friendly. Always in a hurry to move on. I asked for Non Veg Cuppa Noodle and the answer I got was we aren't carrying it today so I made do with the veg one. Hold behold the other hostess served the Non Veg version to passengers in the row in front of me. Typical Indigo Crew The flight was delayed and the on time with Indigo is anyways a misnome, the announcement was made only an hour or so before departure. Poor service."
Pros: "Nothing"
Cons: "old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call."
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "Nothing much."
Cons: "The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight."
Cons: "Proper check in at the surat airport is requiresd"
Pros: "leg space"
Cons: "entertainment system, punctuality of flight"
Pros: "Flight was cancelled"
Cons: "Flight was canceled"
Cons: "Flight was great. Landing was excellent."
Pros: "Short flight time"
Cons: "Better food. Serve fresh fruits as snack. Have more snacks. Dinner and lunch was too little and limited. Bath room was not cleaned. No toilet tissues. Crew gather in the back and talking to each other. No good service from them."
Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."
Pros: "Crew were friendky"
Cons: "Food was horrible. Leg space wasn’t there Wasn’t clean when I opened the table."
Pros: "Food was good and service was excellent by the hostess"
Pros: "Any full service airline is better than discount nickel and dime airlines. I was able to change my flight on Air India with a telephone call and no penalties. This was not true of my connecting Bangkok to Macau flight. They had absolutely no changes nor refund and the fares ended up to be high (just look at all of the stupid things discount carriers nickel and dime you for). My advice, stick to full service airlines like Air India as you spend less in the long run. Those budget carriers should be called "bait and switch" carriers as they bait you with low initial fares but then add on until the costs are almost twice what was advertized!"
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Pros: "Flight crew was helpful"
Cons: "Old plane, entertainment didn’t work."
Pros: "Crew were so helpful and attentive helping the passengers."
Cons: "Onboarding process."
Pros: "Crew courteous."
Cons: "Old, untidy interiors falling apart. 2 out of 4 seat entertainment system did not work. Seat handle cominh apart, bathroom unclean n falling apart. Poor quality food. Too many crew , seemingly....."
Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Had a connecting Air India flight from Delhi which was 10 hours later. Would have been great if I could have had a better connecting flight"
Cons: "Our luggage did not arrive with us. It came 24 hours later."
Pros: "Took off on time"
Cons: "Pathetic seats, cleanliness and staff behavior"
Pros: "Flight is not stop India to Usa"
Pros: "The flight was fine, just a bit late taking off."
Pros: "Great service and food"
Pros: "Food was decent. Crew were friendly and efficient"
Cons: "Entertainment system did not work. Neithe rthe reading light. So the 15hour journey felt even longer. Aircraft appeared 'old' - some what beaten up seats and inoperative foot rests."
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Cons: "Flight was late, the food wasn't the best, the movie selections didn't work on the 9 hour flight, and the flight attendants weren't answering to the call button. Also, the plane was incredibly old and the seats appeared to be falling apart with the fabric coming off."
Pros: "It’s more convenient to fly from Chandigarh rather than Delhi"
Cons: "All staff was very polite. Flight was very smooth. And the fair was very responsible"
Pros: "Nothing"
Cons: "Everything. The cabin crew were rude to the max and never came to serve whenever required. It was the shittiest 17 hours ever"
Pros: "Flights are in time"
Cons: "This is the second time I found something wrong in the food. I called the lady serving in my aisle she was forcing me to eat as nothing is wrong. I requested her to call the manager when the manager came and I showed him the object in the food he apologized and took the object to send to the back office. The object was looking like a rat drop off. I want to add here that I am a certified person in food handling and sanitation from State of Illinois Department of public health."
Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"
Cons: "None of tv screen working,"
Pros: "Flight was not crowded so I was able to switch seats to an empty row of seats."
Cons: "extra security screening on the tarmac in front of the plane."
Pros: "nothing."
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."
Pros: "The service was excellent and the stewardesses were friendly and helpful."
Cons: "The plane was a bit dated and business class seats were not the most comfortable."
Cons: "Seats leg room & punctuality"
Pros: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Cons: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."
Pros: "Free booze !!!"
Cons: "Not much entertainment"
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "Nothing. Food and comfort was average."
Cons: "My entertainment system didn't work. I told many crew members about it and after some 5 times they "reset" it. But it still didn't work. It's probably not their fault but I hate that they took like 8 HOURS to tell me that. Then I asked them if there is an empty seat with a working entertainment system. They again took hours and I had to ask so many different ppl so many times to change my seat. Finally, during the last hour of my flight, they changed my aisle seat to a middle seat. BUT THE ENTERTAINMENT SYSTEM STILL DIDNT WORK. Absolutely horrendous. I want a refund!"
Pros: "The process of checking in and boarding was smooth and fast. The crew was profesional and looked profesional."
Cons: "As a sugestión I would encourage the crew to smile a bit more."
Pros: "The service was very good thoigh"
Cons: "Things did not work on the plane like my entertainment system. The food was horrible. I really feel as I was a coach passenger with how old everything felt."
Cons: "I didn't like the baggage check in part. I had 2 check in baggage with almost 48 kg weight. However, it was showing 47 on another scale (very next weighing scale) and the person was so persistent about weight that he made me remove 1 kg from each bag. My question is how could you expect my weighing scale so perfect when yours are not perfect? it seems they don't care if air india lose a customer for just couple of kg weights. Also, no announcement for boarding, people started making their own queue. Flight was delay by almost an hour however, no courtsey to inform passanger or no monitor/tv to show at boarding gate that flight is delayed."
Pros: "Crew service, on time departure and arrival"
Cons: "Leg room is worse than some domestic flights, unclean seats and mal-functioning entertainment system. Bathrooms were dirty and missing toilet paper and basic amenities."
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Pros: "Nothing"
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "The food and the movie choices and reaching destination on or before time."
Cons: "The air hostesses did not seem very pleasant and the in-flight service could have been better."
Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."