Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Cons: "Many of the entertainment systems were broken."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "Flight service"
Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Pros: "In-flight treatment"
Cons: "The seat"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Cons: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Pros: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Cons: "The Oryx system lackedmin recent movies ....that's the only complaint"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Cons: "Flight was delayed materially with little forewarning Service was poor"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Cons: "Could have a bit more choice of movies but wasn't bad"
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Pros: "I liked that it was empty and I could lie down."
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Pros: "Nice crew."
Cons: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."
Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Cons: "Really I have taken this flight several times and they are always perfect"
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "On time arrival"
Cons: "Translation speeches. Food uncooked. Bad entertainment"
Pros: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Cons: "The seats could be roomier."
Cons: "Flight v delayed"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Pros: "The seat was good"
Cons: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Pros: "The flight was fine, overall okay. The food was good, especially dinner."
Cons: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Pros: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Cons: "If we’re ndows we’re cleaner to enjoy the views"
Pros: "The seat was comfortable the boarding crew was so helpful"
Pros: "I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good."
Pros: "Direct flight, nice crew and professional pilot, didn’t feel the plane touching the ground while landing"
Cons: "Definitely not cheap flight ;) Food is no good , bathrooms were not clean and flight crew refused to clean it !!!"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Pros: "Personnel was great. Delicious and frequent food and drinks."
Cons: "I asked for wheelchair service but I never received it."
Cons: "Flight delayed for over two hours"
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Cons: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Cons: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "Nothing they do to exchange the time except by baying 200 rial Oman"
Pros: "Crew were professional, despite flight was almost fully booked. Food portion (i had beef meal) was very small (beef). Drinks are ok. Landing was very smooth."
Cons: "Egyptair online check-in failed to issue the boarding pass, just managed to change my seat. The same failure occurred on my way back to Cairo, and reasons are not clear!"
Cons: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Pros: "Great & Friendly Service"
Pros: "The crew and ground service is excellent."
Cons: "Bad seats, poor selection of drinks, mediocre food."
Cons: "why do you have 3 people in 1 row and zero in another?"
Cons: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"
Cons: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."
Cons: "There were announcements about the flight being delayed which were difficult to understand. On announcnent of the boarding procedure, families with children were not given priority and all passengers were called on together raher than by rows (BACK TO FRONT) so boarding could take place without delays!"
Pros: "Food and service was good."
Cons: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Pros: "The staff were so helpful and nice. The plane was smooth and clean."
Pros: "Food was better than most"
Cons: "On the first leg, 4 people were issued the same seat. Was redirected to two more seats, both of which were broken. Flight boarded late. When I finally picked up my bag, it was mangled. Rips and tears everywhere. No idea what they could have done to it."
Cons: "It was cancelled. Spent 6 extra travel hours. Spent 3 days trying to rebook (ultimately successful)"
Pros: "exceptionally efficient"
Pros: "Really liked the trial bag with eye mask, tooth brush, tooth paste, and socks. Did not find this on any other airline. Service, food were great."
Pros: "We sat at the gate for an hour with no explanation from captain or crew as to why there was a delay."
Pros: "Nothing It was booked with a stolen credit card"
Cons: "N A"
Pros: "Service on Egyptair continues deteriorating. Service was very bad, flights never leave/reach on time. Served food was very bad. Egyptair ground service in cairo airport is a shame to any respected operator. Basically the wheel chair service it is very poor. These are facts if you are seriously looking for a feedback."
Everything about etihad... Loved it... Very professional 🌹
Pros: "Absolutely nothing."
Cons: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"
Pros: "Crew and hospitality"
Pros: "They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane ."
Cons: "Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew ."
Cons: "Check in counter was overcrowded and slow moving"
Cons: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Pros: "Entertainment and staff help"
Cons: "Seat was horrible. We suffered for 14 long hours. Our seat was next to the cooler and there was continuos noise. We could not sleep as wink and I was with 2 small kids. I booked ethiad for a good experience and suffered a lot. Never again."
Pros: "Boarding was easy, crew was fantastic and nice. Flight was as comfortable as they could make it for the limited space. Food was great for airplane food. Entertainment was decent. Didn't try the wifi because I didn't need to."
Cons: "Would've been more inclined to use wifi if by time and not bytes."
Pros: "Timing was maintained"
Cons: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
Pros: "Not much. Free shower at the airport was welcome."
Cons: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Pros: "Crew were awesome, food was amazing"
Pros: "The four seats are really conjusted. It needs more room fir long flights."
Pros: "Was not rendered the service inspite of being charged"
Cons: "Custormer services"
Pros: "This airline is the worst airline ever"
Cons: "My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline"
Cons: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Cons: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
Pros: "Staff were very friendly."
Cons: "Checked in online and booked seats that had extra legroom. When boarding the plane seats had been changed and we were separated. Not happy about it. Agree with other reviewers re Abu Dhabi, not the most pleasant experience in the connections hall. A bit all over the place!"
Pros: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Cons: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Pros: "Very courteous and professional crew"
Pros: "Crew ppl was nice"
Cons: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
Pros: "No delay, arrived on time."
Cons: "Old aircraft, the bath room needed to be updated."
Cons: "they didn't provide wine service"
Cons: "Seats. Aurconditioning, entertainment"
Pros: "Everything. Very accommodating."
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Professional staff, super helpful and accommodating, great with kids. Food is great if you like Mediterranean. Movies, TV, video games, music all free. Neck pillows for everyone on trans-Atlantic flights."
Cons: "New policy (thanks TSA) that prohibits laptops in the cabin. Have to check them and risk getting smashed."
Pros: "Enjoyed my flight"
Cons: "All was good"
Pros: "Comfortable flight."
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "A380 is the definition of comfort. Comfortable seats."
Cons: "Airline should consider discounting the tickets in the last row as they are not recliners. Cramped for space."
Pros: "Beatfull girls"
Pros: "Seats where just roomy enough,let's face it,you can always use more room right. Staff was very friendly and attentive . I absolutely loved flying Etihad !"
Cons: "I would still like a roomier seat,again though, I think anybody would . I probably should have perchased first class,hmmm, should the whole plane be that comfortable?And not too much more cost . I say that would be wonderful !"
Pros: "Despite being a totally full flight, it was comfortable, with prompt food service and good entertainment options."
Cons: "- The crew member in our section was great, but two of the other crew were totally over it and were blunt and rude, both to passengers and to the other crew! - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia. - Rear toilets ran out of paper towels and seat liners in last few hours of flight. - Gluten-free meal options were substandard."
Pros: "Give more food options"
Cons: "Some of the crew was unfriendly and rude, this was a 15 hour flight and it was pretty miserable. There were not enough movies to keep us entertained for the whole flight, and this was one of 3 flights I took on this airline."
Cons: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
Cons: "The fact that I had a layover of 22 hours and they didn't provide us with a room."
Cons: "Waiting on the tarmac for more than 2 hours for flight to take off. Missing the connecting flight to New Delhi from Abu Dhabi. Stranded in the Abu Dhabi terminal for more than 24 hours to get back to New Delhi. The airline did not provide a room to stay & forced to stay in the terminal for 24 hours. Never ever travel via Etihad."
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "The seat was really comfortable, food was alright."
Cons: "Staff, I've missed my snack when I was sleeping nobody awake me"
Cons: "The customer service regarding the cancellation of ticket"
Cons: "The food wasn't as per standard of such an airline or any other for that matter...."
Pros: "Food and service was great"
Cons: "My bags wwre the last two to arrive. And on a previous flight they didn't arrive at all, I had to go get it two days later. Baggage service need to drastically be improved"
Pros: "All the flight attendants were professional and courteous. I would like to thank the staff particularly on my return journey who were very courteous and professional."
Cons: "Vegetarian food. The airlines need to differentiate clearly between regular vegetarian Vs special vegetarian meals. Special vegetarian meal is tasteless and has nothing in it. Also, the food portions are small and it wouldn't hurt the business if they include a decent snack in between the meals. Food wise, its a lean mean cuisine."
Work on entertainment systems and seat comfort. Seats are very old and worn out. Entertainment systems not working,
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Pros: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Pros: "Excellent service and on time performance."
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "Flight and crew"
Cons: "Food and inflight entertainment"
Cons: "There was no entertainment. Breakfast was standard"
Cons: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "I liked the crew. They are kind."
Cons: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."
Pros: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Cons: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."
Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."
Cons: "Waiting for customer service"
Cons: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Cons: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "The pretty ladies"
Cons: "Lost luggage and horrible food"
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Pros: "ET's on board crew is excellent. The food is great."
Pros: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Cons: "Food was sub par. Leg room limited."
Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Cons: "Delayed without explanation or heads up"
Pros: "Good food and drinks"
Cons: "No entertainment"
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Pros: "Flight was on time"
Pros: "Smooth Flight."
Cons: "Too crowded."
Cons: "food, service"
Pros: "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Pros: "flight left on time otherwise nothing noteworthy outstanding to mention"
Cons: "- poor food (as usual) - no inflight entertainment (as usual) - no priority boarding"
Pros: "TIME KEEPING"
Cons: "Played a kids movie... I don't even think there was a kid on the plane. Everything about this flight had me feeling i wouldn't want to fly on Ethiopian again. Bad experience. Same as the flight above. Terrible food."
Cons: "Flight delay"
Pros: "I like it when I was ushered to Sheba Mile Lounge to relax after a long flight from Dulles. And the food served was really a plus."
Cons: "I was pissed off because I should have been given a place to rest provided I had a 9 hour layover. The flight to Nairobi was delayed making me wait more longer with no clear communication. We have to board the plane in a different gate not the gate we were supposed to use hence causing alot of unneccesary movement which was tiresome. I hope there will be improvement in the future on this timing issues. This is not my first experience but 2nd one"
Pros: "Everything went smoothly on the trip with only one exception."
Cons: "Since the airport was under renovation, the entrance for the gates changed but I was not notified of this earlier and was this waiting in front of a closed gate for a long time before asking an airport staff for help. Also, the notice board did not indicate boarding, so I wasn't sure if my flight was delayed or not."