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Pros: "The service was excellent. They are very helpful and friendly."
Cons: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."

Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."

Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."

Pros: "Good movies"
Cons: "Lack of drinks offerdd"

Pros: "Every thing"
Cons: "Every thing was nice"

Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."

Pros: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Cons: "Nothing at all."

Cons: "Seating too tight/ crew staff members at Istanbul airport"

Cons: "No, disappointments:)"

Pros: "Food was fine"
Cons: "delay time and Istanbul airport"

Pros: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."

Pros: "Every thing"

Pros: "Friendly and attentive staff. Timely take of."
Cons: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."

Pros: "Too many check points at boarding and big lines at transfer"
Cons: "Food, service and very mean crew."

Pros: "Great food, good selection of movies."

Pros: "My experience of flying on Turkish Airline was amazing form beginning to end everything was perfect. The crew were very professional and the food quality was the best that I have had on an airline."

Pros: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Cons: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."

Pros: "The service is excellent and they do everything in their control to make a long flight comfortable."
Cons: "It's a long flight - nothing you do about that."

Cons: "Short transit time. Very risky. Small seats."

Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."

Pros: "Price, service."
Cons: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."

Pros: "Comfortable flight, friendly flight attendants, food, usb port to charge my phone, and the in-flight entertainment"
Cons: "N/a"

Pros: "Nice crew except for...see: 'didn't like' section."
Cons: "First and foremost we were astonished and angered that the cabin crew would not allow any window shades to be open during the day- long flight. That is unhealthy and exacerbates the jet lag phenomena. An airplane is not a hotel and you have eye masks and such readily available for people sleeping. Oh, and I also like to look out the window! For this reason I am looking for another airline to fly for our semi annual trips overseas."

Pros: "food"
Cons: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."

Pros: "Courteous"
Cons: "Nice people"

Pros: "Food is ok"
Cons: "When you call for steward/stewardess took so long before they come"

Pros: "Flights attendants were really nice, USB ports on all seats, great selection of free movies and other entertainment, very good vegetarian food."
Cons: "Boarding took a long time in Istanbul and could have been handled better. A second inspection was setup At the gate to checks passports, inspect carry-on bags for laptops and iPads, and a pat-down. we were late taking off, the plane was really full, and the cushions on the seats were off a bit. Seems like the plane was cleaned quickly and not put back together carefully."

Pros: "Everything"
Cons: "Everything"

Cons: "Pathetic vegetarian food. Same pasta was served twice."

Pros: "Turkish airlines is the worst of the worst."

Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"

Pros: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Cons: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."

Cons: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."

Cons: "It didn't happen and I wasn't notified"

Pros: "The meals was good"

Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Cons: "Nothing"

Cons: "they lost my luggage by my first stop"

Cons: "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."

Cons: "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"

Pros: "Great service. On time. Friendly personnel."

Pros: "Everything"

Pros: "The steward was very nice. He let me store my special salad and pudding."

Pros: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Cons: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."

Pros: "On time"
Cons: "Had to wait 1 week for the money to be unblocked which affected my vacation"

Pros: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Overall not a good experience"

Pros: "Nothing"
Cons: "Stop feeding us bread"

Pros: "Seat was weary at 52H. Although there were other empty and more comfortable seats, the crew didn't let me have one."
Cons: "Food could have been of fish kind variety and hot drinks weren't available. No hot drinks, neither coffee, nor tea."

Pros: "Amazing plane"

Pros: "The captain"
Cons: "Food"

Pros: "The crew."
Cons: "Terrible business class."

Pros: "every thing"

Cons: "N/a"

Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"

Pros: "Amazingly soft landings, as always."

Cons: "Not to sit in the midddle seat."

Pros: "The seats were comfortable. Entertainment was good. Food was good."
Cons: "Having vegetarian meal options would have been great."

Pros: "Yes"

Cons: "If flying on time its always late even more than one hour"

Cons: "The food"

Pros: "Direct flight, punctual time. Crew is friendly"
Cons: "several toilets were out of order (were marked occupied instead of out of order so I was waiting in vain until a passenger informed me it was not working not occupied). food, looked like they were trying to conserve on passengers desserts.. microscopic (toy size) containers for coffee n tea??!"

Pros: "I didn’t like anything about this airline !! the staff looks miserable I was delayed on all three of my flights! also my luggage was broken by egypt air baggage department"
Cons: "EVERYTHING ! this was the worst airline I have ever flow !"

Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"

Cons: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."

Cons: "Food"

Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"

Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."

Pros: "Crew"
Cons: "Nothing"

Pros: "Comfort, service."
Cons: "No wifi"

Pros: "People"
Cons: "none"

Pros: "Everything"
Cons: "Long time at jfk airport"

Cons: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"

Pros: "Comfortable plane, nice crew, movies."

Pros: "every thing thank you"

Cons: "Great services and very clean air plane"

Pros: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Cons: "More garbage pickup needed- computer screens were dirty from previous flight use"

Pros: "seats were little comfy handrest where not even. choice of movies were basic. clean not a bad flight. food was decent."
Cons: "the stewards were accommodating and always with a smile. Bathrooms kept clean. check in easy."

Pros: "So organized airline"
Cons: "Head Hosts are aggressive but not so much"

Cons: "Food"

Pros: "Customer service very very very bad And tickets was too expensive"

Pros: "The crew was great. Very helpful and friendly."

Pros: "Great & Friendly Service"

Cons: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"

Pros: "Great professional and fast"
Cons: "Couldnt take my camera in the hand bag which is unreasonable."

Pros: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Cons: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."

Pros: "Time..... everything was on time no late ..flight take off on time with good security Processing"
Cons: "Nothing really"

Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."

Pros: "We flew JFK to CAI roundtrip in coach. The whole process from check-in to landing was good overall, and the meals were also of good quality and complimentary as was baggage check-in (compared to US carriers who charge you for everything)."
Cons: "The bathroom got a little dirtier on the long haul flight compared to what I remember on other carriers, and phone support is only available during business hours which turned out to be ok, but could be a problem if you need to have a question answered last minute."

Pros: "Food"
Cons: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."

Pros: "They make us feel the tickets are discounted, and when you arrive to the airports for international flights which is normally allowed 2 luggage, they informed us we are allowed only one bag and charge for the second bage $125.00 also they told me that my carrying on is too big and charge me another $125.00 . I have had traveled with the same carry on many time but that's the new way of EGYPTAIR scams. Will not travel with them anymore..... They're the worst service, you will only see the cabin crew during the meal time , with almost 12 hrs flight you will see the crew only twice !!!!! The worst experience we ever have"

Pros: "Staff was attentive and welcoming"

Pros: "Food and service was good."
Cons: "None"

Pros: "Pilots are excellent at smooth landing."
Cons: "To most Arabs, broadcasting a prayer before taking off is routine and goes without notice. To foreigners, it could initiate fear about the safety of the plane as it projects a need to rely on a super power to make it. It's cultural and could be misunderstood."

Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"

Cons: "Although the flight attendants were nice, I felt they should have gone through the cabin more often offering water or other beverages since this was such a long flight,"

Pros: "The business class seat was very comfortable."
Cons: "Only one functioning toilet for a 14 hour flight. No alcohol. No menu describing the food."

Pros: "Landing and the crew"
Cons: "The food was very spicy( Chicken meal)"

Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."

Pros: "Food was wonderful. Seats in Crown class were very comfortable. Crew was excellent."

Pros: "Crew was not helpful they also spoilt my luggage"

Pros: "The crew was amazing, clean airplane, great food and service and options, clean bathrooms."
Cons: "Nothing"

Cons: "Avoid flight delays in the future and respect the flight schedule"

Cons: "The supervisor and some of his crew were rude because I had a problem and they were not helping"

Cons: "Keep it up"

Pros: "Boarding was as enjoyable as possible."
Cons: "Other than delivering food and drink together, crew was generally not visible throughout flight. Trays of finished food and drink were left on passengers' trays an extremely long time. Trash was not picked up except twice during the flight (following the two meals)."

Pros: "Flight attendant Hazeem was great."
Cons: "The state of the plane, communication with patrons, literally everything else could have been better. Willingness to work with patrons after their airline caused patrons to miss other flights. It was absolutely a nightmare and i will be contacting your office."

Cons: "We need to be reimbursed for our flights that THEY canceled."

Cons: "My bag arriving when I did"

Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."

Pros: "Entertainment choices, comfortable seats"

Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "Inspectors checking your personal hand bag with gloves on their hand getting into every pocket."

Pros: "Amazing exit row seat for free. Really nice crew."
Cons: "Bad headphones and small selection of movies to watch"

Cons: "I left some baggage on the plane and it has been impossible to reach Royal Jordanian in regards to getting it back. Every phone number leads to a different phone number."

Pros: "The plane was clean and food was provided in a timely manner. The bathrooms were well located and I did not have to wait to go. Movie selection was not as expansive as I had expected but was still enough to pass the time."
Cons: "The plane seemed to have a signal jammer so I could not send any messages before we pulled out of the gate. Our departing flight was delayed two hours, just sitting on the runway without the screens turned on to let us watch anything. The return flight was unpleasant because we were not able to sit together."

Pros: "Treatment"
Cons: "No"

Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."

Cons: "I missed my flight"

Pros: "N/A"
Cons: "Every terminal seemed normal except for the one that has flight to NY. Although we already went through This terminal we were baggage check/metal detectors, then everyone questioned about why we traveled, bag was hand checked, and we got two body pat downs one after another. Felt really unnecessary. Worst part this terminal is in a glass box so if you leave to use the restroom or get coffee, you gotta go through the process again. A real headache. Movie selection on flight is limited and the seating needs more leg room. I think this airline has the least amount of leg room."

Cons: "They wont let us pray. It's a Muslim airline. And yet they refused us to perform our obligatory prayers. Also we had ordered special meal for all 5 of us. We only got 3."

Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."

Pros: "Nothing"
Cons: "The food the service and the flight"

Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"

Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."

Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."

Pros: "The movie selection was good."
Cons: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"

Pros: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
Cons: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."

Pros: "The kosher meals could use a serious upgrade and the employees on board could be a bit more accommodated when it comes to food and drinks."

Pros: "Crew provided better service than crew flying in to Amman"
Cons: "Boarding, food, and entertainment are three areas need major improvements. One other notice, one of the rest rooms was broken already before take off from Amman."

Pros: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth"
Cons: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth I would not recommend this so lone yo anyone"

Pros: "Modern air craft"
Cons: "Poor service Terrible food"

Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"

Pros: "The aircraft, the service"
Cons: "I ordered kosher meals and they arrived frozen to a degree I could not eat it. The movies did not have any subtitle options, except Arabic. They should at least have English subtitles"

Pros: "Nothing."
Cons: "Terrible ground staff. Constant change in flight schedules. No support on codeshares. No on ground help for canceled flights. No ability to print all the boarding passes. terrible connection options. Will avoid flying them ever again if possible."

Pros: "Attentive crew, good entertainment choices, free headphones"
Cons: "We arrived with another Royal Jordan flight and went through transit but still had to go through the same security like all the other travelers which led to a total of five security checks for the two flights. Several procedures were done multiple times (swiping computers/cameras/children's toys.) Security personnel didn't explain differences in protocol to other flights/check-in procedures which led to high frustration, e.g., families were separated for individual screenings/pat downs without asking where our small child should go. There were no bathrooms or concessions in the last section where people were waiting right before boarding the flight."

Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"

Pros: "More food please"
Cons: "Nothing"

Pros: "I like the selection of movies and the timing of the meals and snacks. A great crew did a nice job bringing around water, etc. They picked out a real nice seat for me on the way back home. Middle aisle and no one else in the row so I could move to the middle when the lady behind me kept on kicking the back of my seat. (-: Compared to other flights the RT price was reasonable and I could go direct from NYC into Amman."
Cons: "Speaking English only made it hard at boarding to know what was going on but when I went up, I still didn't know if it was my turn or not, the smiled and waved me on."

Pros: "Seats were very comfortable. Is a new Dreamliner from NYC to Amman."
Cons: "Could hardly hear movies on seatback entertainment system-tried both own and their headphones but finally gave up. Also, not a fan of the window shade that only dims-no real shade-light still comes in. Food is not good and drink choices are poor."

Cons: "Friendly service. Very hospitable. Would definitely fly them again."

Pros: "Seats were comfortable, staff was extremly friendly"
Cons: "Boarding the plane was very disorganized on return"

Cons: "Lack of curtousey of some crew members!"

Pros: "If you do have other alternatives its highly recommended that you do avoid flying on this airlines"
Cons: "Food is the worst thing you can ever imagine putting in your mouth. The seats are very bad，the space between rows are very little. If you're over 5` 10”，then it will be like a nightmare sitting at this flight."

Pros: "Crew were helpful most of the time."
Cons: "Seating was very poor. The five of our groups where seated in different location, despite booking together as a group."

Pros: "Everything was perfect! Food was great!"

Pros: "The trip at all is fantastic and all the employees and staff are so kind and generous. Good food and good hotel that was provided to me in Amman."

Pros: "Most of the attendants where very helpful."
Cons: "We were 5 family members scattered throughout the plane. The attendants tried very little to help us get seats close to each other."

Pros: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Cons: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."

Pros: "BA has really comfortable arrangements and seats."
Cons: "Boarding at Gatwick was a bit slow and disorganized."

Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"

Cons: "No tv at all"

Pros: "I like everything."

Pros: "The crew were great."
Cons: "No on house movies system down. Dirty seats."

Pros: "Short flight - it was fine"
Cons: "All fine for short flight"

Cons: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"

Cons: "Many cancellations and airline lost my luggage"

Pros: "Nothing about wheelchairs"
Cons: "When arrived they don't take wheelchairs"

Pros: "I"
Cons: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."

Cons: "Waited an hr to finally get bags"

Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."

Pros: "see above"
Cons: "see above"

Cons: "No thigh support"

Pros: "Frequent snacks were good. Especially wine with dinner."
Cons: "Sausage & Bangers not so good. More fresh fruit & salad please."

Pros: "see above"
Cons: "see above"

Cons: "See above."

Pros: "Seats were comfy, good choice of films. Food was good."
Cons: "There are other airlines with a brand I associate with more. Any airline can get me to London for more or less the same price; I may as well do it with a company that aligns with my view on life."

Cons: "There was an agent at the gate in London who went around asking to see everyone's boarding passes. She should have explained the reason for this rather than just walking up to people and asking to see their boarding passes since this doesn't usually happen. She didn't explain why she was doing it until AFTER some of us refused. She explained it was for added security requirements (random checks) because we were travelling to the US."

Cons: "bigger seats"

Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."

Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."
Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"

Pros: "Or family of four was all over de place in different rows and seats, the friendly stewardess tried every thing to put us together. did not happened, but she really tried! Real appreciated that."
Cons: "All good, and very smooth for that amount of people. Thank you!"

Pros: "meals"
Cons: "No internet"

Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."

Cons: "Everything important was missing. Poor poor."

Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."

Cons: "Everyone"

Cons: "Returning to us and customs......NY airport sucks"

Cons: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"

Cons: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."

Pros: "Big airplane 747. O"

Pros: "Hostess friendly and attentive"

Pros: "There was nothing that stood out. It was just as all other airlines."
Cons: "The boarding gate number was given within the last hour before boarding. Travelers need to know ahead of time the gate number especially for an airport as large as Gatwick."

Pros: "I was blocked and was not given permission to choose a sit when checking-in"

Cons: "general boarding en mass.prefer orderly by "zone" boarding"

Pros: "That we had a meal with choice of wine."

Cons: "Huge delay!!!!!"

Pros: "Movie selection"
Cons: "The chair was broken so i couldnt recline the chair for 8 hours The tv was broken so i had to hold the tv to watch movies. Other wise it would rotate away from my eye sight The crew helping people board were rude"

Pros: "Everything was great"
Cons: "No complaints"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Pros: "Not much"

Cons: "Missing luggage"

Pros: "Seats great"

Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."

Pros: "As a time flier on AA, must say I loved the experience, from check in, to onboard entertainment and service. Think that's the way forward for me on the London-New York sector."
Cons: "There was nothing to not like. Again, maybe because I didn't expect anything and everything turned out just fine."

Cons: "The crew serving our area were terrible. Don was very rude to my elderly mother. There was a female attendant with long blond hair who was rude to another woman who was making a kindly statement. I would not choose American Airlines again given another choice."

Cons: "Bathroom was disgusting. Sink and toilet clogged and filled with paper"

Pros: "Everything was fine."
Cons: "No issues."

Pros: "Nice crew"
Cons: "Nothing"

Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."

Pros: "Great crew support & well above the typical airline food."
Cons: "USB charging ports would been nice"

Cons: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."

Cons: "No more seats, rescheduled for the next day. poor service"

Pros: "The only person who who tried to relax customers waiting to board was the pilot. Flight was delayed. No updates on monitors, no crew at desk. The pilot was first to arrive and had no information but was engaging and joked with all the passengers just standing around. He was our only assurance that flight was still going. He had same attitude on the plane and seemed determined to get us home eventually."
Cons: "No communication from airline. The flight was delayed but we only find out because we show up to gate and nobody is there. No counter agents. When they eventually show up, there is no explanation. Just acted like everything was normal."

Cons: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"

Pros: "The movies on board"
Cons: "The fact the plane was late"

Pros: "Meh"
Cons: "Meh"

Cons: "Everything was great"

Pros: "On time, entertainment screen"
Cons: "that there is a charge for headphones"

Pros: "Had extra space because plane was not full"
Cons: "Flight was delayed. Changed gate three times"

Cons: "At the gate, we were told our plane would leave soon. An hour later, they announced the flight was cancelled and we were briskly escorted out of the terminal, told to go through customs and pick up our luggage, which had never even made it on to the plane. They were not re-booking flights at the airport, and the phone lines went to a voice mail message telling us to call back in a few days. I was stranded in Toronto with no phone and no where to stay. It's a week later and I still have not heard anything from from, even though I've called and emailed and sent snail mail."

Cons: "no entertainment and poor seat selection"

Cons: "I arrived at the gate and looked at my ticket to see "GTE" where the seat number usually is. I was informed upon arriving at the desk at the gate that that meant Air Canada has also decided to participate in the ridiculous practice of overbooking their flights and that even though I purchased my ticket roughly 8 weeks prior, there was a chance I might miss my flight to my friend's WEDDING. The lady who was working the desk was as unhelpful and dismissive as you could possibly imagine, refusing to look at me and giving me attitude for merely waiting in the area to see if anyone had missed the flight so I could get on. It was surreal; the only way I could describe her incomprehensible behavior would be to say it was as if her boss were right in front of her and she was trying her damnedest to get fired. It was one of those situations where you could tell this miserable, miserable person was enjoying the power trip she was on and doing everything in her power to make me feel helpless and angry. I made my flight, miraculously, but it was the worst customer service experience I have ever had in my life, airport or not."

Pros: "Professional fight attendants, very nice."
Cons: "The flight took off late but most of the lost time was made up during the flight time."

Pros: "Everything was perfect"

Cons: "First flight was canceled, they did not get me on a flight till 4 pm the next day! Not to mention the two French Canadians I talked to were extremely rude. Finally the 3rd customer service women tried to get me home sooner but was unable to!! Have flown for years on air Canada without issues but this last trip was such an inconvenience I will not being flying with them agin!! They also did not cover my hotel or the taxi costs associated with me having my flight canceled, not even a discount!!!!!"

Cons: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."

Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."

Cons: "Four hours of delays."

Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."

Cons: "The boarding lady on lines 3-5 was rude with several people."

Pros: "Seats were comfortable"
Cons: "35 minute delay in departing. Sat on plane at gate waiting to depart."

Pros: "Nothing"
Cons: "Spent extra 12 hours at the airport"

Pros: "Fast loading and unloading."
Cons: "Late!"

Cons: "they made a bunch of people check bags for plane which normally in my past experience has just gate checked larger bags. i'm not sure why they needed to check the bags, and we got away with not having to do that, but it seemed unnecessary"

Pros: "The staff rocked it, despite being in a tough position with grumpy passengers. The desk staff before boarding was less helpful. The seats were comfortable. Entertainment was rated low because it was a short flight it really should have been an N/A because I didn't use it. Not sure how to fairly rate that. No food as far as I could tell."
Cons: "2 hour delay, then sat for another hour or so after being the last to board for fueling and waiting for ground crew."

Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"

Pros: "It was a fine flight all around"

Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."

Pros: "Crew was late on first leg delayed 3 hours than nobody to close the cabin door from outside ,missed connecting flight. Than did not have inventory in Chicago to out up in hotel had to pay out of my pocket and to this day can't get hold of customer service to get claim resolved. Sent through email and nothing. Even went down to my airport in Phoenix to speak and no help. Also lost bag as well. Which later found by united not air Canada. Unbelievable"
Cons: "Everything"

Cons: "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."

Cons: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"

Pros: "Nice plane, decent seats."
Cons: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"

Cons: "Flight delayed, service with discrimination, pride, specially male crew, this is a really bad flight experience."

Cons: "Very bad cabin pressure -- lots of ear pain."

Cons: "Moving through security and customs in the Toronto airport was incredibly slow, with 4 or 5 checkpoints, all with lines. Staff were polite but there were not enough of them. We almost missed our connecting flight, and our bags apparently did miss it, because they have not yet arrived in Chicago (see previous comments). Air Canada should have seen the problem in terms of timing with the connecting flight and expedited better. Will try to avoid Air Canada in the future, especially if there are connections in Toronto."

Pros: "All went smoothly"

Pros: "Newer plane, tv monitors in coach class, on time departure"

Cons: "if you get in a que, then the computer goes down , your dead, AC line will be 1.5 hours to get to rebook. then you have 2 day to stay before you can get out. if you decide to go on delta because staying 2 day in hotel is more expensive than buying a new ticket ac will not refund you. Air Canada is the least flexible airline in the world relative to refund."

Pros: "Tv in all seats, individual air controls, the crew was nice and I offered up my bag to go on the checked bags when asked and it was the first one out on the bagged claim"
Cons: "I'm 5'8 and my legs hardly fit when sitting straight in the seat"

Pros: "was forced to spend the night in Toronto because Air Canada didn't seem to know that there would be a huge crowd at the airport that evening. I was told as I exited my flight that I would not make the connecting flight and I had to spend the night in Toronto. I will never fly Air Canada again"

Pros: "The crew members in both the flights were amazing. they seemed like they enjoyed their job. Its not very common at Air Canada."
Cons: "The flight from Chicago to Toronto was delayed by half hour. But the boarding gate agents did not even mention the delay."

Cons: "after wetting half hour in the line they said i didn't pay for my ticket and tell me to parches a new ticket"

Cons: "Team in Chicago at Baggage Services was not helpful."

Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."

Cons: "It was a United flight and everywhere it said it was Air Canada instead of United. Hopping terminals and running through them last minute is not fun. To top it off the flight got delayed a ton of times and messed up our schedules completely."