Find cheap flights from Douala to New York John F Kennedy Airport

Pros: "Super"

Cons: "The only kosher foodi is no good must change"

Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"

Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"

Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."

Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Pros: "The crew bumber was short fot the full flight. The food used to be better in THY."

Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."

Cons: "I missed this flight also and tried to get a refund for it because the times were not good for me."

Cons: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."

Pros: "All"
Cons: "Nothing"

Cons: "Late baggage"

Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Pros: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."

Cons: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"

Pros: "Great food,wine and snacks!"

Pros: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Cons: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."

Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."

Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"

Cons: "Similar issues as described above"

Pros: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Cons: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."

Pros: "Nothing"
Cons: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Pros: "They made us take a bus from the landing plane to the terminal, and it was very very cold outside. Then they made me stay in Istanbul for 6 hours without any type of food credit, unlike most major airlines. Refused to give me the food I'd ordered ahead of time because of dietary restrictions, and only one member of the crew ever cared...the rest were constantly frowning. To top it all off, they lost both my bags and didn't offer compensation"

Pros: "Good crew attention and communication, good entertainment choices, decent comfort for a 175 cm person"
Cons: "Each flight was a little late (as usual, though, who knows why?)"

Pros: "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"

Pros: "The food, the stuff for sleeping"
Cons: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."

Pros: "The food and was good, above average legroom and comfortable seats"
Cons: "Terrible crew, rude and impolite. Worse crew i have ever met. They were rude without you even saying a word, unprofesional everyone on the flight just watched them in awe, especially the women on the crew."

Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Pros: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Cons: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."

Cons: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."

Pros: "The food plentiful, and the entertainment excellent."
Cons: "Seats so not comfortable. Boarding always takes forever and this flight takes off late, Every time. Sigh."

Cons: "We were asked to board and then sat on the plane for 6 hours while they de-iced the plane, waited for a new pilot, and replaced the food. It made our 11 hour trip close to 17 hours and was very uncomfortable."

Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."

Pros: "The staff was very nice and the food quite decent. Best of all was that the flight was half-empty."
Cons: "It was one of these new planes that you now see all over Europe where the seat backs are half as thick as the old ones - basically what you'd find on a bus. Not that awful if you're doing a 2-hour flight somewhere, but on an 11-hour one (Istanbul to JFK) they are excruciatingly uncomfortable."

Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."

Pros: "Awesome food. Good choice of alcoholic beverages, great entertainment."
Cons: "One of the worst knee room."

Pros: "Everything"
Cons: "N/a"

Pros: "Crew was excellent"
Cons: "Very cramped leg space"

Pros: "everything about Turkish airlines"
Cons: "nothing at all"

Pros: "i love every thing about the crew they where all simple easy going people they did their best to make sure the flight and the demands of the passengers are been attained"

Pros: "Staff was attentive and boarding was easy. Food was as to be expected and agreeable. Nice having complementary wine. The entertainment was varied and good. Having an empty seat next to me made for a very comfortable flight."
Cons: "Fellow passengers who didn't tidy up after themselves in the laboratory so laboratory really needed attention by mid flight."

Pros: "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."

Pros: "The food, beverages, comfortable seats and movie selections."
Cons: "Arriving to New York City."

Pros: "I got four seats for myself and slept 7H My lucky flight I love that you serve a real meal and that we are able to check in two luggage, I will fly Turkish airline again."
Cons: "Boarding took loooong because of slow security check at the gate"

Pros: "1) Turkish Air's online check-in, seat selection and printing of boarding pass was efficient and effective 2) The standard VEGETARIAN meals (non-vegan) were always fresh, very tatstey and properly warmed (when appropriate) 3) The flight attendants were: > Comfortable speaking with me in English (a native American English speaker). We had no trouble understanding each other. > Always courteous, congenial and helpful in their passenger interactions, including at check-in counter"
Cons: "KAYAK"

Pros: "This was the first time I flew with Turkish Airlines. It was an incredible experience. I flew economy and felt like I was flying first class. They gave us hot towels to clean our hands, gave us menus to preview our meal(s)/drink(s)--the food and drinks were spectacular, they had homemade drinks available, they acted and dressed professionally, we even got comfort gift bags from France! I used to travel Egypt Air/Delta to Egypt. Never again! Hands down the best flight I have ever experienced. I tell everyone about it! Thank you Turkish Airlines!"
Cons: "Everything was perfect."

Pros: "Food, entertainment, comfort, etc. was very good indeed. The customer service can be better and more friendly but in general was very good also."
Cons: "I am missing my brand new perfume from my checked in bag which is very strange (never happened to me before). I figured it might have been too much liquid and was taken out due to regulations but there was no note or anything like that."

Pros: "Amazing plane"

Pros: "The captain"
Cons: "Food"

Pros: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
Cons: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."

Pros: "every thing"

Cons: "N/a"

Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."

Pros: "Amazingly soft landings, as always."

Cons: "Not to sit in the midddle seat."

Pros: "The seats were comfortable. Entertainment was good. Food was good."
Cons: "Having vegetarian meal options would have been great."

Pros: "Yes"

Cons: "If flying on time its always late even more than one hour"

Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"

Cons: "Food"

Pros: "Good price. Direct flight. Decent food."
Cons: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."

Pros: "Direct flight, nice crew and professional pilot, didn’t feel the plane touching the ground while landing"
Cons: "Definitely not cheap flight ;) Food is no good , bathrooms were not clean and flight crew refused to clean it !!!"

Pros: "Flights were on time and boarding was orderly"
Cons: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."

Pros: "Crew"
Cons: "Nothing"

Pros: "Comfort, service."
Cons: "No wifi"

Pros: "Cheap flight. Boarding was quick and thats about the only thing good."
Cons: "No Wifi, no alcohol, and food was terrible."

Pros: "Everything"
Cons: "Long time at jfk airport"

Cons: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"

Pros: "Comfortable plane, nice crew, movies."

Cons: "Great services and very clean air plane"

Pros: "Excellent experience overall, I would definitely fly again with Egypt Air."
Cons: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."

Pros: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Cons: "More garbage pickup needed- computer screens were dirty from previous flight use"

Pros: "seats were little comfy handrest where not even. choice of movies were basic. clean not a bad flight. food was decent."
Cons: "the stewards were accommodating and always with a smile. Bathrooms kept clean. check in easy."

Pros: "So organized airline"
Cons: "Head Hosts are aggressive but not so much"

Cons: "Food"

Pros: "Customer service very very very bad And tickets was too expensive"

Pros: "The crew was great. Very helpful and friendly."

Pros: "Great & Friendly Service"

Cons: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"

Pros: "Great professional and fast"
Cons: "Couldnt take my camera in the hand bag which is unreasonable."

Pros: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Cons: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."

Pros: "Time..... everything was on time no late ..flight take off on time with good security Processing"
Cons: "Nothing really"

Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."

Pros: "We flew JFK to CAI roundtrip in coach. The whole process from check-in to landing was good overall, and the meals were also of good quality and complimentary as was baggage check-in (compared to US carriers who charge you for everything)."
Cons: "The bathroom got a little dirtier on the long haul flight compared to what I remember on other carriers, and phone support is only available during business hours which turned out to be ok, but could be a problem if you need to have a question answered last minute."

Pros: "Nothing was good. Everything was horrible."
Cons: "Flight attendants are rude and nasty. They take forever to accommodate you. When you press the flight attendant button to be taken care of. They don't care at all. If you ask for help you're left unhelped."

Pros: "Food"
Cons: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."

Pros: "They have some interesting old films like Charlie Chaplin in their silver screen entertainment choices. Accommodating flight attendants."
Cons: "There did not seem to be any air vents to adjust for cooling down when I felt hot."

Pros: "They make us feel the tickets are discounted, and when you arrive to the airports for international flights which is normally allowed 2 luggage, they informed us we are allowed only one bag and charge for the second bage $125.00 also they told me that my carrying on is too big and charge me another $125.00 . I have had traveled with the same carry on many time but that's the new way of EGYPTAIR scams. Will not travel with them anymore..... They're the worst service, you will only see the cabin crew during the meal time , with almost 12 hrs flight you will see the crew only twice !!!!! The worst experience we ever have"

Pros: "Staff was attentive and welcoming"

Pros: "Food and service was good."
Cons: "None"

Pros: "The Crew was excellent and accommodating."
Cons: "Long flight ... could not sleep... Not your fault :) I'm very tall so the comfort for me was not as good as it could have been due to limited leg room. Please try to keep us in mind and /or try to get tall folks leg room seats. Thanks.. Happy security was good, but it was a bit slow."

Pros: "Pilots are excellent at smooth landing."
Cons: "To most Arabs, broadcasting a prayer before taking off is routine and goes without notice. To foreigners, it could initiate fear about the safety of the plane as it projects a need to rely on a super power to make it. It's cultural and could be misunderstood."

Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"

Pros: "Terrible food. Barely any entertainment in English at least."

Cons: "Although the flight attendants were nice, I felt they should have gone through the cabin more often offering water or other beverages since this was such a long flight,"

Pros: "The business class seat was very comfortable."
Cons: "Only one functioning toilet for a 14 hour flight. No alcohol. No menu describing the food."

Pros: "Flight crew was courteous"
Cons: "Old airplane, no entertainment in the head rests, no other for charging."

Pros: "Nothing noteworthy was done well."
Cons: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."

Pros: "Great Crew."
Cons: "Improve baggage charges"

Cons: "It was exce"

Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"

Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."

Cons: "Better seat"

Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Pros: "Great crew!"

Cons: "The delay time was too much for no proper reason"

Pros: "Excellent seat"

Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"

Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."

Pros: "crammed seats, meh food first experience with ethiopian, wasn't great"

Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."

Pros: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Cons: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."

Cons: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"

Cons: "The orderliness during boarding needs more work"

Pros: "Flight and crew"
Cons: "Food and inflight entertainment"

Pros: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Cons: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"

Pros: "Helpful crew."

Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"

Pros: "Will never fly this airline again"
Cons: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"

Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"

Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."

Cons: "On board attendants not the friendliest Kids food options very limited"

Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."

Cons: "flight was 6 hours delayed"

Pros: "Awesome crew"
Cons: "No electrical plugs"

Cons: "Food can be improved."

Cons: "Check in was a mess in Ethiopia."

Pros: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Cons: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"

Cons: "There was a four hour delay for departure!"

Pros: "Friendly crew very responsive."

Pros: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"

Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Cons: "Nothing."

Pros: "It's very nice flying with them. I will again fly with them"

Pros: "Nothing"
Cons: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."

Cons: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."

Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."

Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."

Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."

Pros: "The flight was delayed 4 hrs"

Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."

Cons: "Food and entertainment is very poor."

Pros: "We are so tired of showing up our passports many times in the ethiopian air lines. Overall we had a very good trip and the crews were so nice."

Pros: "ethiopian tipical clothes"
Cons: "crew never care people and seats were dirty and smells. besides barding gate is very far to exit in evry airport"

Pros: "uniform like typical ethiopian dress"
Cons: "i was bitten very many times by some insects. it itches till now"

Pros: "Not bad"
Cons: "Nothing"

Pros: "It was really nice, comfortable"

Pros: "nothing"
Cons: "- had to wait in long queues for boarding, security and bus - flight was delayed - old plane - causing ear pressure without kids water bottles - addis ababa airport needs many improvements !"

Pros: "Nothing because I wasn’t able to make the flight service."
Cons: "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"

Pros: "Hospitable crew. Good food options.Clean space."

Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."

Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."

Pros: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Cons: "Food"

Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"

Cons: "Movie selection wasn't great"

Pros: "Boarding and comfort"
Cons: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"

Cons: "The food portions were disappointing."

Pros: "Just okay"
Cons: "Flight delays"

Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."

Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"

Pros: "The crew is helpful."
Cons: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."

Cons: "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"

Pros: "I got a free upgrade."

Pros: "Amazing crew comfortable seats"
Cons: "Entertainment no outlet to charge phones"

Pros: "I liked everything about this trip"
Cons: "N/A"

Cons: "The snacks were basic and tasteless"

Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."

Pros: "Smooth and comfortable flight!"
Cons: "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"

Pros: "Airline and service"
Cons: "Asked for a window or aisle seat and wasnt given"

Pros: "Food and entertainment was good"
Cons: "90 minute wait after planned takeoff time for ‘customs’, and three different passport checks after I was already inside the international terminal at Nairobi."

Pros: "Flight went on smoothly"
Cons: "Food needs improvement"

Pros: "staff crew on the plane were very nice and accommodating"
Cons: "food portions are too small and movies selections. most movies were very old"

Pros: "Nothing"
Cons: "3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life."

Cons: "Needs to improve a lot, so far one of the worst catering services ever faced."

Pros: "Punctuality"

Pros: "Flight was on time. Service was good."
Cons: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."

Pros: "All fine..."
Cons: "uncomfortable as usual on this kind of planes"

Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Pros: "Clean planes, everything (for me) ran on-time"
Cons: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Pros: "KQ usually has great service. Sometimes this flight is delayed, but this time it was on time, not full, and the plane was very tidy."

Pros: "Entertainment system wasn't bad."
Cons: "Paid $200 extra for a direct flight and got bumped onto a layover flight. No explanation, no refund and what should have taken 2 hours, took 10."

Pros: "The flight services were good but with two major horrible issues:"
Cons: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"

Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"

Cons: "Lack of professionalism,people standing and others had taken luggage space in the plane."

Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"

Pros: "Friendly crew, modern plane, good seats"

Pros: "Everything went as it should."
Cons: "The AC in the plane was a little bit to cold"

Pros: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."

Cons: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."

Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."

Pros: "The plane and flight crew were fine"
Cons: "Overbooked flight- cancelled many people's trips! A dozen people with printed out and confirmed flights were turned away and asked to book with other airlines. Anyone who didn't checkin online was left at the airport- even those who booked, paid in full, and confirmed in person at the Kenya Airways office the day before. And we were all at the airport hours early. The ground staff in Arusha had no idea how to check people into the flight. They lied to us about what was happening and wouldn't update us about how they overbooked. They tried to email the main office and refused to just call them on the phone. I only got on the flight because I ignored their suggestion to 'just go sit down and let them work it out'. For people who did what they were told- they all missed the flight. I did online checkin on my phone and then all of a sudden there was a seat for me on the plane and I got on. Everyone else was left at the airport with no idea what was happening. I normally love Kenya Airways, but this level of overbooking and incompetent ground staff made me change my mind."

Pros: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Cons: "food"

Pros: "the service was very good. The food was well done."

Pros: "Client oriented crew"
Cons: "Delay in departure time"

Cons: "Flight was delayed."

Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."

Pros: "They were simply good"
Cons: "The delayed a bit"

Pros: "Nothing"
Cons: "That the flight time was changed from 8am to 10am and we were not informed until check-in time. Then the flight was changed from 10 to midday, but we were only told during boarding and told to go for breakfast at some restaurant without getting directions. On arriving at the restaurant, we were made to sit in a waiting area for over 30 mins then later told to move to another restaurant, without directions. After going through the gate to board for the midday flight and waiting over an hour, we were informed that we were to fly at 4:15pm! The flight was uncomfortable with seats that had absolutely no leg room and non reclining seats"

Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."

Pros: "Crew was very pleasant and attentive."
Cons: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."

Pros: "Good Staff, Good Service, On Time Departure and Arrival"
Cons: "The ticket price was so expensive"

Cons: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"

Pros: "Helpful services."
Cons: "Good"

Cons: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"

Pros: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"

Pros: "The on board staff was very nice. That's pretty much the only thing that I liked."
Cons: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."

Pros: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Cons: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."

Pros: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Cons: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."

Pros: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Cons: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."

Cons: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"

Pros: "None"
Cons: "Delay boarding,delay riching destynation,poor crew service"

Cons: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."

Pros: "good"
Cons: "the fact I bought a new ticket"

Cons: "Not enough space for my legs"

Pros: "The plan arrived earlier than it was scheduled,everything wss smooth."
Cons: "nothing"

Pros: "Nothing"
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"

Pros: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Cons: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."

Pros: "Everything"

Cons: "food"

Pros: "Nothing"
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"

Pros: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Cons: "Food and seats"

Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Pros: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Cons: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."

Pros: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Cons: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."

Cons: "crew indifferent; entertainment limited; food not so good"

Pros: "Same as above"
Cons: "Same as above"

Pros: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Cons: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"

Cons: "Delayed and JFK wasn't ready for us. So more delay"

Cons: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."

Pros: "Flight crew was great, service was excellent."
Cons: "Flight was very cold."

Pros: "Excellent service and space for economy class."

Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."

Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."

Pros: "The flight attendants were kind and tried their best"
Cons: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."

Pros: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."

Pros: "Clean, professional and great meal!"

Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"

Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"

Pros: "Excellent staff"

Pros: "It was a smooth flight."
Cons: "Choice of food"

Pros: "Crew was ok"
Cons: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"

Pros: "Food"
Cons: "Entertainment"

Cons: "Not allowing free seat selection when the ticket is purchased."

Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"

Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."

Pros: "1st time on Brussels. Wonderful overall trip."
Cons: "The meal home was not so good."

Pros: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."

Pros: "good service clean"
Cons: "waiting a long time for luggage"