The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding.
Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her.
The flight staff did an outstanding job of trying to keep everyone comfortable and responded in a timely fashion to the request of the passengers. On my midnight flight to Dublin from LAX, there were a lot of crying children on board and the flight staff did everything they could to accommodate the parents in an attempt to keep them calm and not disturb the rest of the passengers so much. The flight staff was very attentive, as a person who never eats airline food the flight attendant noticed that and asked if I was feeling okay and said if I wanted or needed anything to be sure to ask. So even with a lot of stuff going on, I still received personalized service.
At LAX once boarding started it took almost an hour to get everyone seated and then we spent extra time waiting to authorization for take off and the same thing happened on my return trip from Dublin Airport we had a late boarding and take off which delayed our arrival to LAX by 45 mins. I know there are flight delays all the time for a variety of reasons but as a first time user of Ethiopian Airlines I was a little disappointed, but I would use the airline again.
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