Pros: "The crew was great"
Pros: "Taking off on time. Good service and helpful from all the stuff."
Cons: "Keep it like that"
Cons: "Boarding was late and line was very lonf"
Pros: "Nice and attentive crew Big a330 plane with great business class"
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Pros: "The transfer after the flight was very helpful."
Cons: "Entertainment was absent."
Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Pros: "Fast boarding"
Cons: "The food is the worst there is"
Pros: "Food / movies"
Cons: "Comfort/ staff"
Pros: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Pros: "TV screens and movies. Food was great."
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Pros: "Loved the warm and very delicious quiche, thank you!"
Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Pros: "Good breakfast"
Cons: "Bad seat, just an economy seat"
Cons: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Pros: "Short flight and they handed out chocolate"
Cons: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Pros: "The new plane with private screens"
Pros: "The crew did all they can \The Swiss Airlines lounge was superb"
Cons: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Cons: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"
Pros: "The flight left on time and arrived a bit early."
Cons: "Everything was fine"
Pros: "Overall good"
Pros: "Nice plane, organized food and boarding."
Cons: "Nothing really"
Pros: "Smooth flight"
Cons: "Crew just ok."
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Pros: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Cons: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Pros: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Cons: "It wasn't Swiss//"
Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
Cons: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."
Pros: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Cons: "In this flight nothing , one of the worst I have ever had ."
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Pros: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Cons: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Pros: "Flight was safe and crew was professional"
Cons: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Pros: "EVERYTHING'S Good to come back home"
Pros: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Pros: "Coke Zero was available."
Cons: "Limited selection of movies and tv shows and only one food option."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Great crew and great food. But having no entertainment is not acceptable these days
Pros: "Punctuality Pleasant crew"
Cons: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Nearly all Flights on time"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "Same crew. Really nice flight smooth and professional"
Cons: "Boarding from terminal f sucks"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Pros: "Please continue to use newer, updated places."
Pros: "It was all great!"
Cons: "the crew was horrible and rude"
Pros: "Stressed out crew. No pillows."
Pros: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Cons: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Cons: "Needed entertainment"
Pros: "all was perfect and helping"
Cons: "nothing all are fantastic"
Cons: "The same as above"
Pros: "Good entertainment selection"
Cons: "No entertainment Slow boarding"
Cons: "the seat. not suitable for a business category"
Pros: "Lufthansa was really comfertable company, really good price and i'd so much."
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Got the seat that I paid extra for ,,,"
Pros: "Everything was OK"
Pros: "Landed on time"
Cons: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Cons: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
Pros: "Crew was friendly and capable."
Pros: "It was our first time to fly Lufthansa and the overall experience was exceptional. The flight crew was great. We enjoyed the food, drink and movies. We would definitely fly Lufthansa again!"
Pros: "Free movie. Good take off and landing by Pilot."
Cons: "Flight attendants were professional, but discourteous. It was not Luftansa as advertised but A UNited airline Plane & crew terrible ! The flight attendants Made you feel like you couldnt ask for anything extra! (Water, juice). The meal wasn't heated all the way, breakfast snack was cold. The seats seemed extra cramped no leg room. You were literally laying on the passenger next to you! They also didnt allow people with children, babies to do advanced boarding it took up so much time! I payed for extra leg room on my return flight which was cancelled by the way due to weather then they gave upgrades to others for free..! While the return flight was delayed I was kept in airport for 8hrs before they cancelled it also unpleasant! That section of the airport had no food, all United Airlines offered us while waiting was sodas! Really? not again will i fly international with UA!"
Pros: "Price is good"
Pros: "The crew"
Cons: "The kosher food"
Pros: "The food was good and so was the price of the airline ticket."
Cons: "Boarding was chaotic. There was no organization as to the line."
Pros: "I was seated next to my fiancé. We were separated on Blue air."
Pros: "Everything was perfect"
Cons: "More drinks less food at night flight for short destination"
Cons: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Pros: "The service was excellent. I felt I was flying in first class. Thank you."
Cons: "I think the entertainment should include movies."
Cons: "Food, not in time."
Pros: "Accuracy in times"
Pros: "Comfortable airplane, organized crew and fast boarding operation"
Cons: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "Everything was on-time, easy, and fairly quick."
Cons: "The legroom."
Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Pros: "- Crew service was pleasant"
Cons: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Pros: "I appreciated that they didn't charge me to check in my carry on bag."
Cons: "It is sad that they could not add this flight on to my Star Alliance without my card."
Pros: "Although they were at the right size snd weight. I was skipped dinner."
Cons: "Disembarkation via buses. Not great."
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Pros: "Evrything was good"
Cons: "No entertainment on that flightes"
Pros: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Cons: "Food could be a bit better."
Pros: "We enjoy flying with Aegean, very good treatment for families with kids."
Pros: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Cons: "too many fussy babies crying and screaming."
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Cons: "about 50 minutes late"
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Cons: "Delay 1 hour and 20 minutes at departure"
Pros: "Great experience"
Cons: "They should work on their airport staff a little."
Cons: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Pros: "On time. Space. Great team."
Cons: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
Pros: "Friendly staff."
Cons: "Warm soda."
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Pros: "Checkin and boarding was fast. Short flight; only one and a half hours."
Cons: "Food was minimal."
Pros: "every thing was ferfect"
Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."
Pros: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Cons: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Cons: "Same as on the flight to Larnaca"
Pros: "Clean Elegant Polite"
Cons: "Only wish it was in a desent hour and not in the middle of the night"
Cons: "I would like if you call me and I tell you. 972-508935554"
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Pros: "One hour delay after boarding due to loosing our “slot”"
Cons: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"
Cons: "Huge delay... :("
Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Pros: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Cons: "Seat wasn't the best, quite hard on the middle back."
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Delayed boarding, crew very friendly, polite"
Pros: "Landing was a disaster"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Pros: "The flight attendants worked very hard Patient and courteous."
Cons: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Cons: "Food was ok. Flight was delayed."
Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen firstname.lastname@example.org"
Cons: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Cons: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Cons: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Pros: "too short to tell."
Cons: "Not applicable"
Pros: "Ground crew was very kind"
Cons: "My ordered vegetarian meal was missing on the way back :("
Pros: "The crew was very professional and kind and evetything was on time. The food is tasty."
Cons: "No entertainment at all."
Pros: "The direct flight' and the comfortable seat"
Pros: "staff realy nice enough room for legs good food"
Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Cons: "The vegetarian meal was OK"
Cons: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pros: "The venue was overall ok"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Cons: "Poor service, will not fly again with this airline"
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Decent between chare distance for a medium sized airplane (A321)"
Cons: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pros: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Cons: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pros: "Attentive flight attendants"
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pros: "Boarding was on time and the crew were great. The food was quite good too."
Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pros: "Everything worked well."
Cons: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Cons: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Pros: "That we landed safely"
Cons: "Flying with other company"
Cons: "Flight could not taken off in 7 hours delay"
Cons: "flight was delayed 4 hours"
Cons: "Male agent at boarding rude. Aircraft dark and dingy. WiFi not working. Many lights not working. Majority of TV screens not working and “misfiring”, flashing throughout the whole flight gave me headache and hurt my eyes."
Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Cons: "Better punctuality"
Cons: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Pros: "Easy and fast to board and quick response with carry on luggage"
Cons: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Cons: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Pros: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Cons: "No entertainment to see and do. You have to have your own music and movies or read a book"
Cons: "They lost my laguage."
Pros: "Modern new plane, efficient plane crew"
Cons: "Chaotic boarding, seats have very little support, no food or entertainment"
Pros: "Everything overall"
Cons: "Nothing in specific"
Pros: "The crew"
Cons: "Change gate"
Pros: "Flight was smooth, stewardess we're very friendly, and accommodating."
Cons: "Flight was delayed (not their fault) however when we land their was no one to help with transfers or new arrangements with flights that were missed. Had to get 3rd party involved in order to get to destination."
Pros: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Cons: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Pros: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Cons: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Pros: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Cons: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Cons: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Cons: "My luggage didn’t arrive. Plane left with a delay."
Pros: "Costs like regular flight feels like low cost"
Cons: "I don't like to seat by the window, and I couldn't change it by on line..."
Pros: "it was a short flight"
Pros: "Crew was fine."
Cons: "Not a comfortable seat, no food and no entertainment."
Pros: "Pleasant crew"
Cons: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Cons: "None efficiante boarding resulted in delay"
Pros: "Seats were full recline and very comfortable. Nice large windows."
Cons: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Cons: "very inconviniebt seats"
Pros: "Not 1 thing !!! Bad.bad.bad"
Cons: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Pros: "The crew was nice, and the pillows was OK."
Cons: "All the rest, including the wait for the airport bus, and the noise at the flight"
Cons: "Shitty service on board"
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pros: "Crew nice, polite"
Cons: "Fly time allways not on written agreed"
Pros: "Nothing (except the safe landing)"
Cons: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Pros: "The flight was on time. No delays."
Cons: "It was nothing I did not like this time."
Cons: "no food was served, only water. no entertainment was offered."
Pros: "Nice and soft landing."
Cons: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Pros: "Getting iff"
Cons: "Overcrowded Poorly organized"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Pros: "food prices, all on time"
Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "The food!"
Cons: "The layover but that's not in your control so no worries!"
Pros: "I like everything food and the chaires very comfortable thanks"
Cons: "Nothing to complain Everithing is excellent easy flight Thankyou"
Cons: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"