Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "Stewards dis perfect job"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Pros: "Awful airline. Will never get tickets through you again."
Cons: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Pros: "Will never purchase tickets through kayak ever again"
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Cons: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Cons: "Terrible food and service"
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Cons: "Connecting flight tolerance and easy upgrade from one class to another."
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pros: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Cons: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Cons: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pros: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Cons: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Pros: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Cons: "Checked baggage very expensive."
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pros: "snacks plus they had sparkling mineral water"
Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Cons: "The seats were uncomfortable."
Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pros: "Service beyond expectations"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Cons: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Pros: "Seats, crew, nice plane"
Cons: "Delayed flight. Random boarding,"
Pros: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Cons: "Boarding process was incredibly slow, which delayed our flight."
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Cons: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Cons: "I had no notification about luggage fee in airport upon registration."
Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Very happy good flight ✈️ excellent
Pros: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Cons: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Pros: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Cons: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Pros: "WeII, I didn't die."
Cons: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Pros: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Cons: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Pros: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Cons: "The selection of movies . Very poor . What entertainment?"
Pros: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Cons: "More movies and TV shows please!"
Cons: "My bag making it to my destination not broken."
Pros: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Cons: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Pros: "The air Serbia staff were top class"
Pros: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Cons: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Cons: "No entertainment equipment, video or audio."
Cons: "Arms rest are pretty small"
Cons: "5 hours delay"
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Cons: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Cons: "I almost died without watter due"
Pros: "Timeliness, cleanliness and comfort."
Cons: "Inflight duty free closed too early."
Pros: "Nice service."
Cons: "Small aircraft"
Pros: "New plains, great crew, on time. Quick check in, great price."
Cons: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Cons: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Pros: "Nothing. Rude staff. Horrible food and service."
Cons: "No enerertainment and no food."
Cons: "Not possible for online check-in"
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pros: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Cons: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Pros: "The staff was great"
Cons: "The movies are outdated"
Pros: "On time."
Cons: "Small and uncomfortable prop plane. Boarded from rear only."
Cons: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Pros: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Cons: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pros: "Very friendly staff"
Pros: "Very responsive and real meal for short flight!"
Pros: "The seat, flexibility were great..and food are tasty and delicious"
Cons: "The crew was not friendly for the flight to Belgrade"
Pros: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Cons: "Long Layovers"
Pros: "traveler's assistance check in on time smooth flying. nice snacks"
Cons: "online check in is not available if starting out of Stuttgart !!!?"
Pros: "Flight Crew and Ground service behavior during the problem with the plane damage."
Cons: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pros: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Cons: "Passengers were kept 3 hours in the plane during the impairment."
Pros: "It was a good flight over all, the service was non-stop"
Cons: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Pros: "Food is very good"
Cons: "Flat bed is not comfortabl, no mattras.."
Pros: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Cons: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Pros: "Air Serbia has a great service and tasty menu"
Pros: "Good job"
Pros: "New interiors and uniforms for stuff , even the stuff is super smiley"
Cons: "Nothing , everything was just wright"
Pros: "Service was great on both legs of the trip"
Cons: "Not on time departing from Rome"
Pros: "Quite frankly, I did not like nor was I amazed by the flight overall. The flight was 80 minutes late w/o any giudense by any easyjet airport staff. Passengers were left on their own to figure out things. Gate change w/o enough notice. Easyjet rented another company's airplane. Landing was horrible."
Cons: "Everything should've been planned better."
Cons: "They scam you on luggage. We purchased hold luggage prior, were told not to check it in, then forced to pay for it at the gate which was 60 euros per bag. Not sure if we’ll get a refund. But it was a really bad experience. One employee was kind, the others treated us very poorly."
Cons: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"
Cons: "They changed the gate all of a sudden and did not provide any entertainment or food"
Cons: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Cons: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Cons: "More communication about the departure delay and location of the gate"
Pros: "Efficient crew. Good landing in difficult conditions."
Cons: "The boarding was long-winded and uncomfortable. There was a bus to a distant hard standing area."
Pros: "Friendly crew, arrived 40 minutes early."
Cons: "Seat wouldn’t recline."
Pros: "It was quick and easy. The cashier could have charged me for a checked bag but because it was small enough it was just checked as a carry on bag."
Cons: "Seats were a bit stiff"
Pros: "The crew was very pleasant, especially the member who spilled ice all over me (received free bottle of water)."
Cons: "They need to add more seating in the waiting area, we are seniors and had no seats."
Pros: "Great company! On time Super professional Friendly"
Pros: "Pretty quick and easy. EasyJet is not the most intuitive considering what is standard for booking and travel. But it worked out."
Cons: "STN Airport is horrible. Nothing you can do about this but really not good."
Pros: "Quick flight"
Cons: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Cons: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Pros: "I absolutely loved it. The staff was very kind, the plane was comfy and we saw a lot of things. Wonderful."
Cons: "Flight was delayed for an hour an a half and only landed at 12.30am. Missed my Gatwick express connection (as nexttraij wouldn’t be for another 2 hours 40 mins. So I ended up spending £120 on Uber to get home."
Pros: "On time, friendly, courteous, professional."
Pros: "Flight departed and arrived ahead scheduled"
Pros: "The flight was excelent"
Cons: "The request before get into the plane to put an small bag in the suitcase"
Pros: "I am certainly purchasing speedy boarding again. Stress free!"
Cons: "Out of easyJet's control but air strikes in France resulted in an hour and 20 delay on the tarmac. The pilot was nice enough to let passengers view the cockpit which was a good way to help pass the time."
Pros: "I thought the crew members were nice. Probably because they feel like they have to make up for the fact they are required to completely rip off the passengers... I mean not to even provide free water..."
Cons: "This company will gauge you for money. It’s a complete joke. To check two smal bags they charged me $94 euros, which unfortunately I had no other option but to pay. The easy jet representative charging me for the bag check treated me like I was stupid for not checking the bag online. I didn’t know until late that I was going to need to check a bag... The flight boarding was completely unorganized. They shuttled 3 bus loads of people to the plane and had everyone board on either end of the plane, making it so people had to scoot past each other both ways to get to their seats creating a traffic jam. The biggest insult was they don’t even provide water unless you pay for it. All the food and drink must be paid for. Not only that they have a magazine for items you can buy while flying with them. It felt so commercialized and like a complete rip off. I will never fly with easy jet again. Oh and I forgot to mention, the plane was dirty when we loaded. There was a dirty tissue under my seat and trash in then compartment in front of me."
Cons: "Per the airline, passengers are allowed 1 personal item such as a purse or computer bag PLUS 1 carry on that falls within size parameters. When my daughter and I went to board we, along with several other passengers were pulled aside. We were told that our personal item had to be placed into our carry on or we would need to pay Eu60 to check a bag each. There was not enough time before flight to get someone in charge to talk to so we paid to check 2 bags."
Cons: "The service was unpleasent, i didnt like that you oversell the flight and make me wait to have a seat. Really bad!!"
Pros: "Professional and friendly staff, smooth flight,"
Cons: "Return flight was canceled just a few hours before actual departure. EaseJet did not have any other options for next couple days. We had to book 6 one-way tickets costing $2,400. Will never fly with EasyJet again!"
Pros: "It was nice to land a few minutes ahead of schedule"
Cons: "Having to walk so much to reach the gate"
Cons: "Having to pay for drinks."
Pros: "Smooth experience from boarding to landing. Staff efficient. Nothing to complain. We left in time and landed punctual."
Pros: "Legroom, ease of boarding, polite staff"
Cons: "Delayed takeoff and landing due to a mechanical problem if some sort"
Pros: "It was very fast and efficent! Staff very helpful and welcoming!"
Cons: "There was nothing that i did not like. Staff were great"
Cons: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Cons: "missed my next flight and had to pay $2000 for a new ticket."
Pros: "At least they are consistent"
Cons: "I take this flight every week. 1/5 are on time"
Cons: "Got to the airport 2hrs before flying. Waited 1.5 just to drop off a bag! Brutal."
Pros: "Crew was nice, and the wide aisle was a bonus! Overall it was an average fying, no problems!"
Cons: "I didn't love taking a bus to and from the plane but maybe that is fairly standard in Europe. I wish there was wifi/USB plug on the plane or at least tvs. I didn't have any food or see any entertainment offered so I cannot speak to that!"
Pros: "Did not try food or entertainment, but it's a great value flight. Professional staff and flight times were spot on."
Pros: "Days were comfortable and crew was pleasant."
Cons: "The airport in Dubrovnik is sheer chaos! The Easy Jet people were pleasant and helpful. It would have been nice to have limited free drinks."
Cons: "They made us wait until 15:30 to board our flight, although our flight was supposed to leave at 15:40. When we finally arrived in Rome they lost our luggage and didn't give me any explanation. Our flight was supposed to arrive at 21:15 but didn't arrive until 21:45. We waited and waited for almost 2 hours. Finally our luggage was on the belt and no one told us that it was even there just let us wait until someone noticed."
Pros: "Actual flight good once we got going"
Cons: "Delayed departure by two hours"
Pros: "They forced me and the other 2 last passengers to board to check their carry on bags saying he plane was full. When we walked on the plane it was half empty and half the overhead storage was empty."
Cons: "Was told by the gate agent the flight was too full for us to bring our carry on luggage on and had to pay for it to be checked. Flight was less then 50% full with many overhead bins empty. Paid €88 because we were told a lie."
Cons: "The check in and flight attendant serving food was rude. During flight children were up and down the aisle, noisy and standing on the seat,i.e. unsafe. Hope not to travel on Easy Jet again."
Pros: "Well organised. Pollute efficient staff."
Cons: "One particular member of staff @Gatwick airport who was racist towards non whites."
Pros: "Flight was on time. Normal experience."
Cons: "The flight was overbooked and I was pre bumped. I had an important connection in Milan so it was stressful waiting to see if I'd get on the flight. No one knew what to do if I didn't get on."
Pros: "Clean plane Nice service Confortable seats Flight was on time"
Cons: "When booking in easy jet, the baggage policy should be more specified. In order to purchase online the baggages at a discount."
Too many hours of delay ( 4)
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The crew was very professional and I cannot complain about that."
Cons: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Cons: "Gate announcement was only a few minutes before cut off!!"
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Pros: "Absolutely nothing"
Cons: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pros: "Friendly crew"
Cons: "Long check-in lines Seats uncomfortable"
Pros: "I did not had a seat"
Cons: "I did not had a seat"
Cons: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Cons: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Pros: "Everything was ok"
Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Pros: "Smooth flight"
Cons: "No terminal connection"
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "There wasn't any delays, perfect landing"
Pros: "Space. Priority Boarding"
Cons: "Strong bad smell. One hour late for departure."
Pros: "Maybe the food selection and the price of it."
Cons: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Cons: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Cons: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Pros: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Cons: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Cons: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Pros: "Cheap flights and convenient airport"
Cons: "Seats uncomfortable and hot"
Pros: "Crew were friendly! The app for the journey is good."
Cons: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Pros: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Cons: "The flight departed around half an hour late."
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Cons: "Hidden fees"
Pros: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Cons: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Staff were friendly, when they weren't trying you charge you for everything"
Cons: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Pros: "On time."
Cons: "Nothing much."
Pros: "Crew were average"
Cons: "Everything was a disaster. Late and very uncomfortable"
Pros: "On time and a comfortable flight."
Cons: "Nothing comes to mind."
Pros: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Pros: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Cons: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Cons: "I had a standard carry on bag which in Wizz air world turned out to be a large bag. Not only did I have to pay and additional £40 at the airport for it, I had to take it on board with me too. This bag has been on many other low fares airlines without a problem. The Wizz air carry on limit is unrealistically small and is thus merely a money making racket."
Pros: "Transparent fare, no frills and punctual."
Cons: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The flight arrived ahead of schedule."
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Cons: "Seats far too small and uncomfortable."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Pros: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Cons: "Last minute switched plan causing much discomfort and confusion."
Cons: "The departure could have been on time."
Cons: "Air conditioning at the gate"
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "The plane was late. The bus to the terminal was insufficient. The luggage was horribly late."
Pros: "All was ok"
Cons: "Flight delayed and slow boarding"
Pros: "The crew tried well enough"
Cons: "The main course"
Cons: "I missed my flight and Vueling was not helpful"
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "The crew was welcoming and helpful."
Cons: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Pros: "Crew was great and the seats were very comfortable."
Cons: "Never had to take a bus to and from plane, so that was different."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Cheap airline, results are what we thought they would be"
Pros: "Everything is good"
Cons: "I missed it because of shitty transportation in Paris"
Cons: "Late flight. Delay not announced. Late luggage too"
Cons: "Flight was almost 4 hours late which caused us to miss our next flight. The only compensation given was a 6 Euro snack voucher per person. Worst flying experience of my life."
Pros: "The flight space"
Cons: "No entertainment which make the trip so boring"
Pros: "On time departure"
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "Adjusting the air cabin pressure"
Pros: "Plane smelled terrible.. nothing complimentary."
Pros: "The seats were okay"
Cons: "Boarding took forever."
Pros: "Nice big seats"
Cons: "No movies"
Pros: "Better than expected. Great all around. Would use them again."
Cons: "Nothing. Everything went smooth and no problems at all."
Pros: "It was fast"
Cons: "A bit cramped in seating"
Cons: "the flight was extremely late leaving Palermo which made my wife and I mis-connect in Rome. This was unacceptable since there were no weather issues. The plane was just a few minutes late arriving into Palermo, but it was extremely late leaving for Rome. There didn't seem to be any sense of urgency to get the plane boarded. People were boarding the plane up to 45 minutes after the plane should have departed. I will try to plan better and use Ryanair in the future."
Pros: "Professional, clean aircraft. Overall very good."
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Not much leg room."
Cons: "Delay for 21/2hours"
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Pros: "New aircraft"
Cons: "Limited food options, no entertainment of any sort"