Pros: "Newer plane, smooth boarding and on time arrival"
Cons: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Pros: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
Cons: "The crew, specifically the woman who was assigned to take care of first class customers"
Pros: "Flight attends are very friendly."
Pros: "Everything went smoothly, i had a good seat."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "It was a quick and perfect flight."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "Everything was good!"
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Cons: "Unable to connect to the new AA so-fi"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "On time departure and early arrival"
Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Cons: "Why is coffee such an exorbitant request?"
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "I was upset with overall customer service"
Cons: "Ride flight attendants"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Cons: "Hour late crew rude"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "Wonderful flight.... great crew!"
Cons: "Arriving on time to make my connection!!!!!!"
Cons: "Not sticking me next to a 400 pound man"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "Almost everything was great!"
Cons: "The internet service barely worked and I will be seeking a refund"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Pros: "Crew was very nice. Seats were roomy"
Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Pros: "It was a bit less expensive at first, but the charges added up quickly. My only complaint really is that the booking was through Air Canada and the flight was operated through United Airlines. It wasn’t a problem for me but if you only have a Visa debit card and want to pay for checked bags online, this is not possible to do online prior to checking in. You also can’t check in to your flight as you would normally, you get the last available seats and have to pay for any seat changes. All in all, I’d still book through Kayak but I’d make sure that the flight I booked was through the company that operates the flights. It’s will give you more options when checking in to the flight."
Cons: "I was put through a third party airline that had no control of the final booking procedure that I was used to. I could not choose seats or add checked luggage on my visa debit, I needed a credit card. This wasn’t a problem but it could pose problems for some people."
Pros: "Quick boarding, friendly, well done"
Pros: "Flight left the gate on time."
Cons: "My first flight leg was delayed 2 hrs 15 mins because of "air traffic control conditions". I was told that I would make my connection, so I took the delayed first leg, and when I arrived in Denver for my 2nd leg. Was informed that my connection had already left the gate & I had to spend an awful night at the airport when I could've just stayed in Durango on a nice soft bed at my friends house. Wish I would've had an honest assessment of my flight plans because my choice would've been different."
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Cons: "There was a "software" problem but they boarded all passengers anyway then made us deboard and get on a spare plane, which was fortunate, but I missed my connecting flight in Denver. What's up with the software in the first place? United staff in Denver were very helpful and courteous."
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "The fact that I wasn't able to sit with my travel partner"
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Pros: "Generous attendants"
Pros: "On time. Comfortable"
Cons: "Bumpy ride"
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "I like to get home on time"
Cons: "Plane had to return to Chicago for mechanical issues"
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "it was a direct flight"
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "The pilots"
Cons: "It's united."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "I liked how friendly the crew was there and from du range to denver."
Cons: "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."
Pros: "Good communication and helpful."
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "Good flight, good crew"
Pros: "All of this trip went well, all on time, great service, no worries!"
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "Nice staff and comfort."
Cons: "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
Pros: "Our flight was leaving very late, but we were able to rebook on an American flight that left a few hours later from Denver so we didn't miss our connection."
Cons: "It was verrrrry cold on the planes!"
Pros: "Good flight attendants."
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"