Daily cleaning, installation of cabin HEPA filters
|May||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price of a round-trip
|$851||(avg. price over the last 2 weeks)|
Good deal for a round-trip
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Ecuador to California.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to California from Ecuador is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to California with an airline and back to Ecuador with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to California from Ecuador up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The flight was delayed, the flight attendants were really loud and didn’t let me sleep. Terrible flight"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Pros: "Jetblue is my now number 1 choice for flying. They offer amazing comfort and value."
Cons: "Including free headphones, but not a deal breaker."
Pros: "I liked the entertainment that was available."
Cons: "The boarding is very haphazard. Clusters of people just standing around waiting for their group to be called. So when your group is called there are already several people there wanting you to get behind them. Which doesn’t make sense since I’ve been there a whole 2 hours before all of them."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Cons: "Over hour delay on runway."
Pros: "Crew was fantastic!"
Cons: "the screen above the seat was broken and couldn't turn off it off. Was very bright for the duration of the flight."
Pros: "The crew was very kind, but the pilot did not inform the cabin what was happening often enough."
Cons: "There was over a four-hour delay to board and 2 more hours on the jetway before we took off. I ended up having to re-route through Long Beach and pay $75 more to get home."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "Better leg room Better planes (WiFi, Seats, Movies) Better flight attendants"
Cons: "Same snacks and other non food as other airlines"
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Pros: "Good movies and sufficient leg room."
Cons: "We didn't even know we were boarding - our destination wasn't on the display board and you couldn't hear the woman announcing who was able to board. Very disorganized. We sat on the runway for a long time before taking off and we boarded the plan much later than the delayed flight time."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Cons: "JetBlue placed my luggage on the wrong plane. I had to wait 2 extra hours at baggage claim for another flight to arrive with my luggage."
Pros: "The crew was great."
Cons: "Almost a two hour delay to get on the plane. Then sat on the runway for 45 minutes. Ugh. Weather. So not your fault. None of our headphones worked -- we each had a different kind of headphones -- something wrong with the plug in? All 3 of us sat with our fingers on the plugs wiggling the whole time."
Pros: "Service perfect"
Pros: "The free wifi, snacks and service was awesome."
Cons: "I didn't like the food selection on the menu."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our luggage came back broken (case cracked)"
Pros: "The entertainment was what I like most! Many other airlines do not offer this option or when they offer they charge you for it... jet Bleu has good entreteniment and free!"
Cons: "The boarding was not well organised and there was not enough space for hand lugged."
Pros: "Seats were comfortable!"
Cons: "I liked everything !"
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "There wasn't much to like. The entertainment selection was decent, but considering that it crashed continually throughout the flight, and then stopped working halfway through, selection didn't mean much."
Cons: "Wifi - didn't work the entire flight (nor did it work on my outbound flight either). Entertainment system - kept crashing in the middle of watching movies, and then ultimately stopped working altogether (with 4.5 hours left in the flight). The seats are TINY - I've flown Mint class several times, and while it's great that they've created such an awesome experience up front, the coach experience has REALLY suffered."
Cons: "We were delayed 4 times, had a gate change, were notified that the in-flight entertainment was not available, and waited on the tarmac for 40 minutes upon landing. Overall this was not the best experience with a typically very reliable and favorable airline."
Pros: "I got home safe."
Cons: "The flight was delayed 3 hours. Taken into account that are departure time our departure time was 730p and my arrival to LAX was supposed to be 1255am, delaying us 3 hours got me home at 4am!"
Pros: "Nice employees"
Cons: "Flight arrived on time but we didn't board until scheduled departure time. Seats are too hard and uncomfortable on the bottom."
Pros: "Free wifi, snacks, Dunkin Donuts coffee and movies. Friendly employees, clean plane. Made the six hour flight a breeze."
Cons: "Great flight all around."
Cons: "After landing we sat on the runway for one hour."
Pros: "Entertainment and free Wi fi. 1st bag free"
Cons: "Delay of flight, I was told by Jet Blue that booking via Kayak was why my wife and 15 year old son were put in 3 separate middle seats"
Pros: "The entertainment is a big reason why I choose Jet Blue over other airlines. Unfortunately, the movies did not work."
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
Cons: "We were waiting on the taxieway for 45 min after we landed."
Pros: "On time and great seats, lots of room"
Pros: "Cabin crew was friendly and attentive, the "grab your own snacks" options were abundant, and always enjoy their DirectTV."
Pros: "Crew was very professional and friendly."
Cons: "Flight was delayed 2.5 hours due to maintenance issues."
Pros: "Excellent stewards!! Very friendly! Great snacks"
Pros: "First and foremost we made AMAZING time! Secondly the pilot was perfect in navigating through thebmidwest avoiding as much turbulence as possible from a major storm but flight was extremely smooth. And as always JetBlue's customer service is unparalleled."
Pros: "The wifi is free. Video always works. Clean and spacious Love this airline!"
Cons: "The boarding process didnt make sense but not a big deal"
Pros: "Luggage came out quick for a change and the plane was new."
Pros: "JetBlue's in-flight entertainment options are the best out of all the airlines!"
Cons: "Legroom is tight especially if you have a bag on the floor in front of you."
Pros: "I really liked how organized the boarding process is and the plan certainly arrived more than 35 minutes in advance which is always a plus on my book."
Cons: "The IFE on board is super outdated. It fells like you're going back in time to the 90s which is very unacceptable these days."
Pros: "SAA didn't rebook my flight as I missed my connection and I was STRANDED in NY and had to purchase a ticket on Delta to get me home. Am absolutely disgusted by this"
Cons: "instead of a sandwich, some typical food from the country we are arriving"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The crew was ok, the seats just needed to recline a bit more"
Cons: "The crew gave the passenger across from me at least 4 glasses of liquor and he got drunk. This was an evening flight, the passenger was loud and I couldn't close my eyes and sleep"
Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"
Pros: "On time schedule"
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Non stop flight, the plane, and i got a good price."
Cons: "Food very low quality, the crew's attitude is very far from the ideal, compared to my next fligth on EVA Air."
Cons: "Removed battery picks I had as presents when they had travelled OK with me from South America through the US..."
Pros: "El vuelo fue muy relajado, muy tranquilo, eso habla de buenos pilotos."
Pros: "Entertainment options. Not overly packed or overbooked like many American airlines. Tasty food and beverage options"
Cons: "Waited 15 minutes on boarding ramp. Small portions of food and drink. No intermittent services of liquids other than standard 2 meal services. No passenger control - people running wild."
Pros: "It was really good service and on time"
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Pros: "Clean, fast and courteous"
Cons: "The size of the seats no leg room."
Cons: "I had a long long layover in Guayaquil, more than 5 hours. The plane was due to depart at 6, and the ground crew did not arrive until 5 a.m. There were 25 people waiting in line. That said, they were extremely professional and quickly assisted everyone. I like Avianca a lot and would definitely fly this airline again."
Pros: "Before our flight, several people were called to the check-in desk. These were obviously frequent flyers because later we saw these individuals sitting in Executive Class. Felt a little jealous, because I'm not a frequent flyer, but it was nice to see how Avianca takes care of its regular customers. Everything about the flight was first class, even if I was sitting in coach. The staff were friendly and helpful, the plane was comfortable--a 787, everyone's favorite--and the food was actually very tasty: chicken breast with a delicious green curry/salsa, some rice, green salad. Water and juices were available in the aft galley in between the meal and light snack before arrival. The entertainment offerings were terrific. If I hadn't had such great traveling companions to chat with, I would have caught up on some new releases I had missed, or one of the classics--"Singing in the Rain," "Citizen Kane," and much more. I don't know how you could improve the customer experience. Great job, Avianca!"
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "Flight on time and nice attendants."
Cons: "That they would not allow me to choose a seat before 24 hours of departure because the "ticket was too cheap"."
Pros: "the whole crew."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Cons: "I had an original seat that I paid for, but because the flight was overbooked and oversold, i moved three times to different sections towards the back of the plane, in the end where my seat did not have electricity, light, or the tv working. I moved because there was a family that wanted to sit together, and that I completely understand, but what I don't get is why I wasn't told or given a seat of equal value that I Paid for. it was an 8 hour flight without light to read, no tv to watch and no music."
Pros: "Good Flight, good Food and great Entertainment"
Cons: "They Oversold the airplane seats, and put me on stand by after me buying this airplane ticket about 3 months before. They had me stressed out for the boarding part hoping for someone to give their seat and take a later flight."
Pros: "On flight home I had seat 1 c on my ticket so I went to coach to find 1c. I soon found out that 1c was business class !! It was wonderful sitting up there. My friend booked the flight and even she didn't realize 1c was business class. I had a wonderful flight back to LAX in 1c. The crew was special as well. Nelson made me feel special as well as rest of crews."
Pros: "This is my 1st flight out of voluntary and it was great. I had no trouble with any step of the way. Avianca flights over and back were pretty much care free."
Cons: "When I landed in Guayaquil going to EC I was confused as to where Customs was but after 10 minutes, finally figured it out. I won't make that mistake again."
Cons: "way overbooked and put on stand by for no reason."
Pros: "787 seemed new, nicely appointed, FA's attentive, excellent selection of movies, Very smooth flight, cannot remember a smoother one, good landing at LAX."
Cons: "Poor check-in process at Avianca counter BOG, very slow attendant who seemed to go through the motions. Flight number changed twice, seat selection which was confirmed twice, was dropped at the end, forcing me to reselect seats located in the back of the plane. This was very annoying as I had kept abreast of all airline emails regarding flight number changes, and yet at the end it was for naught as my traveling companion and I were placed in different sections. The dinner was worse than usual poor quality."
Pros: "Muy buen viaje algo amigable el personaal"
Cons: "La comida mala t el entretenimiento malo"
Pros: "Buena atención"
Cons: "Asientos incomodos"
Pros: "That the all the flights were on time"
Cons: "The security in Guayaquil is a nightmare"
Cons: "Unfriendly crew staff."
Pros: "Excellent service"
Pros: "To begin with at the counter they are polite, they welcome us, in the plane so attentive, excellent service, we always fly with TACA now Avianca. I love flying with you guys."
Cons: "Everything was positive I have no negatives to share."
Pros: "I liked the convenience of the low cost tickets."
Cons: "I was misinformed to buy a one-way ticket for my grandma and had to buy her another one-way ticket in Ecuador for $450 before she could leave the country. Will never fly with Avianca Airlines again."
Pros: "Really impressive crew. They even served food and drinks on a commuter flight. Classy. I'll fly again!"
Pros: "The same comment that Lima - San Salvador flight."
Cons: "Same that Lima - San Salvador."
Pros: "Beautiful plane."
Cons: "Late, late late. They're always late. One or two more trips through the cabin with water would have been nice too."
Pros: "Everything was on time no hassel and a very good service"
Cons: "Para bebes es difícil viajar los lineamientos para sillas de bebes"
Cons: "Therefore they neede to correct my last name and missed my flight and had to pay $275 for the next flight."
Cons: "The flight was delayed 8 hours. with no accommodations for any of the passengers, my mother a 70 year old lady stayed there on the waiting area. the crew from Avianca couldn't help her to get to a more comfortable place. overall a bad service since they just announced the delay once the passengers were checking in. ever tho they knew about it hour before."
Pros: "On board entertainment was perfect, nice selection of movies and series. The crew was helpfull and the food was good."
Pros: "Excellent service, very professional"
Pros: "All was great"
Pros: "Food was ok."
Cons: "Colombians are warm people except Avianca airlines. May be that they have difficulty with English language."
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Cons: "Food was pretty bad"
Cons: "I didn't like I could not choose my seat."
Pros: "Again the crew was amazingly polite."
Cons: "I had to sit next to a very overweight person and it was super uncomfortable."
Cons: "You leave the plane hungry after 9 hours if you don't bring your own food. Overall food was scarce, dry and bland. My vegetarian food request was not taken into account."
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Cons: "We needed more water."
Pros: "Lots of leg space and room!"
Pros: "Movie and game options"
Cons: "No Wifi!! No food for purchase :("
Pros: "Everything perfect"
Pros: "Ver y good"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "the food and inflight entertainment"
Cons: "Not much leg room"
Pros: "I missed my first flight due to faulty advertising by copa. Because they announced the flight was delayed. Then they did not want to put me on the next flight because they said it was full, but it was not. Copa representatives at sfo treated me very badly, even though I was very polite. I told them if they didnt put me on the next flight, I would miss my cruise in panama and they were still not helpful. They told me they couldn't do anything to change my flight because I booked through kayak. They ended up putting me on the next flight and I still barely arrived at my destination on time and I had to spend 150$ extra because my transport in panama had already left me. I had to walk all o er ago to see if there were any flights to panam from other airline because they didn't want to admit their mistake and put me on the next flight. I had a horrible experiences with copa on my way to panama and on my way back. Their people were unfriendly, rude and not helpful at all. They give no greetings, they lie about planes being full and my suitcases arrived cracked. Worst and most stressful flying experience I ever had!! I am still infuriated and would like some kind of reparation or action taken because I had to stay 4 extra hours at the airport, spend extra money and they gave me the most stressful experience ever while flying. Oh"
Pros: "Crew, food, seats in first class were good."
Cons: "This was my first time flying Copa and on the way to South America, my flight from SF was delayed and I only had a 36 minute layover in Panama City, so I missed my flight and rheee wasn't another one for 6-7 hours. Then on the way back, we were flying from Panama City to SF and we stopped in Cancun without explanation and sat on the tarmac for almost 2 hours before getting in the air again. The other elements of the flight were pretty good, but really bad planning and logistics."
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Cons: "No water, zero information, and lots of wasted time."
Cons: "Stopped abruptly to re-fuel on a non-stop flight to SFO in Cancun. The crew was not very communicative about this stop. The crew then switched at Cancun, leading us to believe the re-fueling communication was not true, and they were really switching out crew. While sitting on the tarmac of Cancun waiting for two hours, drinks/service was not given. I was in business class, and wasn't even offered water. We were also told to not use the restrooms. Worst business class experience of my life. I will never fly Copa again."
Pros: "Nothing at all."
Cons: "I arrived at the gate 1.5 hours in advance to get my seat assigned. They had already determined that I was not going to board the plane because of overweight. Obviously, instead of taking less cargo they decided to leave 15 passengers behind. My flight was supposed to leave at 9am and it wasn't until 12pm that I got my new flight. This one was out of Panama at 18h so I ended up arriving at my final destination, PDX ,about 14 hours late. Besides waiting on the new schedule I had to argue with them for another couple of hours to get a hotel room. I made it to PDX one day later but my luggage did not make it. Of course, I couldn't make it to my office that day. To make things worse it took two hours on the phone to get to a person on Copa's the customer service only to tell me that they couldn't do anything on the phone I had to go to their office. The only inconvenience is that their closest office is in San Francisco."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Cons: "Lack of water or other beverage offerings on a 7 hrs flight. I was so dehydrated"
Pros: "Once you were past the security procedure near the gate, you were ok."
Cons: "I understand the concern for safety, but having a security screening in order to enter the boarding area doesn't seem to enhance security, and it does add real palpable pain to the boarding process. There has to be a better way."
Cons: "They overbooked the flight and I was left out in Panama an additional 9 hours until the next flight out to SF. They were also very unwilling to accommodate me in a nearby hotel all expenses paid to wait for those hours as compensation...but gave first class tickets to other passengers as compensation."
Pros: "At least the two seats next to me were vacant, so I could sprawl out... probably because people don't want to use this airline."
Cons: "This flight was delayed in landing due to weather (not their fault) but I had a feeling, given their crappy service in my experience, that my checked bag wouldnt make it to my connecting flight... of course i was right. It wasnt so much that my bag didnt make it as it was their horrendous response that wss the bad part (I wrote another review for that leg of the trip)"
Cons: "It has been 1 week and still no sign of me checked luggage! Copa has been minimally communicative; i am so disappointed; will never fly Copa again. I can only pray my belongings will show up"
Pros: "Snack was better than average"
Cons: "Hard seats. Prefer individual video screen"
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Pros: "Must say that customer service on flight superb! Served breakfast and dinner included in our airfare. I remember fondly when other airlines provided this service. Please don't change this service. It is a big deal for passenger attitude and experience! Thank you so much!"
Cons: "The experience at check in at PTY was very challenging...computers were down so we could not pre check from our Hotel earlier. Lines and not enough agents at check in stations....we came so close to not checking our baggage 1 hour ahead of our flight. We arrived at airport 2 hours ahead of flight. Also, departure time when we booked tickets was scheduled at 9:40 am. When I checked the night before it was listed at 9:10 am. We had not received any e-mail update that we know of. Seems there was no one to check with to ask questions as to which line we should be in."
Pros: "Leg room, food, screens"
Cons: "Food was gross"
Pros: "Comfortable seats and nice crew."
Cons: "The food was not good. Limited selection on TV and no news events."
Pros: "I really like how attentive the staff was."
Cons: "Before departing Chicago, I requested vegan food. When I arrived at the airport, nothing had been requested. The staff in Chicago told me they couldn't promise to get me food to Quito, Ecuador, but that they had put in the request for my returning flights. When returning, I spoke with the staff in Ecuador & come to find out that no request was ever put in. There were only notes of my initial inquiry about requesting vegan meals. Fortunately, the staff was great and were able to get me a vegan meal and told me that they put in a request for my connecting flight. When getting to the gate for my connecting flight the following day, the staff tells me that there is no request for a vegan meal. They were great and were able to get me one, but it was a bit annoying to have to keep dealing with the same issue on all four flights, especially, when I had spoken with someone prior to my 1st flight."
Pros: "I think that the flight was perfect! We had a great service from the attendance, the food was good. We also got to see some good movies and there was a good selection of them. The departure and landing was on time"
Pros: "Cordialiddntripulacion, en esoecial Mauro jefe de cabina"
Cons: "Nobtenian el menu ofrecido el la carta en clase ejecutiva"
Pros: "Everything was amazing!!"
Pros: "Service and space in new aircraft"
Cons: "No entertainment, quality of food"
Pros: "Service, on Time"
Pros: "I didn't fly because I needed to extend my stay....I tried to reschedule my flight fot Return in Aug. but it cost more to reschedule that one way flight than I can buy a R/T ticket. for. How is that? You tell me. My initinal flight with Copa from SF to PC was great and I will fly Copa again...."
Pros: "Everything ran on time, quick flight considering how far SFO is from Panama City, comfortable seat for sleeping."
Pros: "On time, good crew and easy check-in"
Cons: "The food was pathetic - The am flight from Quito to Panama we were served bread roll with cheese and baloney inside. The flight from Panama to LAX, the lunch was cheese ravioli... Later the snack was a cheese empananda... This is a terrible diet...the same three times!!!...bread, pasta, cheese and balony.. ! full carbohydrates and... 1..very hard to digest on a flight , too heavy for travel... 2. too much of the same ingredients 3. boring, boring, boring"
Pros: "Cabin crew very attentive. Good legroom in exit row."
Cons: "Captain had to cancel landing on approach. Explained this on speaker in Spanish, but not in English. Scary!"
Pros: "The boarding was well prapared. The crew was very friendly. The food was good."
Cons: "There was no entertainment on board other than the Copa magazine. The flight was however short. So it was not so bad."
Pros: "Dedicated staff, clean plane, orderly boarding and exiting."
Pros: "Seats were almost big enough for me, at 6'4", to sit without scrunching up."
Cons: "Still it is hard to stay comfortable on a 7 hr flight. It is all about comfort. The entertainment and other items are secondary. Incidentally, the earphones could be made to actually go into your ear so the movie dialogue is audible. I understand that passengers need to hear the pilot if necessary, but the movies are interrupted for that anyway. A short announcement at the beginning asking us to remove one earphone when we see the notice on the screen would go a long way to making the flight more enjoyable. If I can get into the movie I can more easily forget my discomforts."
Pros: "The seat was super confortable"
Cons: "More leg room"
Cons: "I tried to check-in my husband and I online but i was unsuccessful and the only option besides us citizen was visa. My husband does not have a visa he has he’s resident card but there was no option for me to select besides visa. once i arrived i was told I would have to be on standby since I did not check in ... I told the air flight assistant I was unable to do so because when I would input my husbands information who is currently a resident there was no option.. she said some airlines don’t let you check in online because they have restricted online procedures... I paid for my ticket which means I paid for my seat... I always travel with Aeroméxico for the reason as I love the customer care We receive and never have issues and I was pretty confused as to why I encountered this situation... I would really appreciate that Aeroméxicos online process works for both citizens and residents to make it easier on everyone.. but i also want to thank the staff because even though I was given bad news and awaiting to see if I would fly back on time as a stand by, they were able to get me back to my home without me missing work...I can’t enforce enough to please look into into you’re online check in to make it fair for all boarders to check in ... thank you"
Pros: "They are so friendly"
Cons: "The restroom"
Pros: "Guaranty the flight and not tell you that the plane is full and you can flight until the next day"
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Pros: "The a accommodations for my mother who is handicapped."
Cons: "So late all the time"
Cons: "The boarding unfortunately the Quito airport it’s too small"
Pros: "Hate it the flight."
Cons: "Terrible flight.We should of have the opportunity to sit closer to the the front of the plain considering that we were a family of six with little kids all under the age of 10."
Pros: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Cons: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."
Pros: "Great customer service, very helpful from start to end ... always with a smile and willing to help"
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Pros: "The onlt airline providing every pasanger with Free drinks and food. Live the beer and mix Tequila drinks."
Cons: "I did not like paying $50 us for the second bag i thing $ 25 its ok 50 its to much... I need ir to Boeing chese and tequila so my carry on bag tas over waigt so i check ir in."
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Cons: "They charge a lot of money for luggage, thats not fear"
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Pros: "Nice service"
Pros: "I loved the movies and the food they supply"
Pros: "It wasnt crowded, staff was always available, and made it on time !"
Pros: "The food in the airplane and the entertainment during the flight."
Cons: "I had two 50 pounds baggage allowed to check in and 2 carryon because I was traveling with my son. But I didn’t use it, I just bring a carry on. I bring a musical instrument And the airline CHARGE ME!! That’s robbery. The shoul allowed me past my instrument that have the size permitted in their policy as a checked bad. They didn’t refund my money! It’s robbery!"
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Pros: "Everything went fine. The on-board entertainment was good."
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Pros: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Cons: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Pros: "Crew is pleasant and professional."
Cons: "Boarding process is incomprehensible and had nothing to do with your location on the plane. Very inefficient, particularly on a large 777. Pilot was very quick and used "beyond our control" as an excuse for every delay. 6 hour delay in Buenos Aires and 1 hour on the tarmac in Guadalajara. Reading light didn't work and TV screen was unwatchable."
Pros: "Everything was good"
Pros: "One of the best flights I ever had on the last past 10 years I'm very happy with it thank you keep on going"
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Cons: "That the flight they gave me was till next week"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "staff was decent."
Cons: "no usb plugs, no head phone jacks for movie, no wifi. very crowded tight seating almost unbearable."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Cons: "Boarded and sat in hot plane with AC off for 15 minutes"
Pros: "20 minutes before schedule"
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Cons: "One hour delay, returned to airport we left from an hour after departure. Ended up arriving over 3 hours later than expected"
Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Cons: "The thing I did not like is that I call Aeromexico to pay for the extra loggage tha I had before my fly and the person that I talk to told me that everything was all paid for and when I got to the airport guess what, The extra luggage was not paid so they charge a lot more than what I would have paid the first time a call."
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Cons: "Old airplane"
Cons: "Plane over an hour late. Missed my bus connection to Reno."
Pros: "Great service. On time."
Cons: "Flight has been pushed back on multiple occasions and we're still waiting to hear if it will ever leave or be canceled due to an ill flight attendant . Staff also says if canceled no accommodations will be provided because of a convention in GDL. Maybe we'll make it home eventually."
Cons: "Delay luggage"
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "Was missed due to delayed flight"
Cons: "The terminal 52A-J is a disgrace"
Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Cons: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Cons: "Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day."
Pros: "Thank you for the new, comfortable plane"
Cons: "No IFE on 6 hour flight."
Pros: "Things went ok"
Cons: "The plane was old"
Cons: "Flight didn't exist"
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Pros: "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"
Cons: "Three separate delays before boarding (boarded three hours late), then another 45 minute delay after boarding to "recalculate" due to fuel burned while sitting at gate, then nonstop announcements and dinging for the 30 minutes during & after takeoff, no screens or outlets, old and uncomfortable seats"
Pros: "Flight Attendant Sullivan added humor and attentiveness to flight"
Cons: "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
Pros: "Comfortable seats. Flight left on time"
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
Cons: "We were delayed by a mechanical then we waited another hour after that until they finally decided to take some people off because we were weight restricted. Then we waited another hour while they changed their minds and brought us back to the gate to get the people back. Then when we got into SFO at 1 am we had to wait because they had another plane parked at out gate."
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "Service was outstanding, stewardess was funny, plane was very clean. I will switch from Southwest! Good job!"
Cons: "It was very delayed which I understand happens but then we arrived in San Francisco and were delayed on the runway because of the gate. I think at this point moving us to an open gate would have been nice - we had been delayed for so long - my 8 year old daughter was really having a hard time. Instead we had to sit and wait for 20 more minutes once we were on the ground. This seems avoidable to me."
Cons: "crew delay, delayed our flight and ruined our whole day...really disappointed"
Cons: "Having missed my scheduled flight, when I got on the later flight, we waited an hour on the tarmac to takeoff and 40 minutes on the tarmac in San Francisco for a gate. Basically three hours of sitting on a tarmac all day because gates weren't available. How can that possibly be? Do you not know the plane is coming? Terrible."
Pros: "Entertainment, decent snacks."
Cons: "Delay due to A/C repair, the constant automated video announcements for boarding, cruising, seat belts, and landing. Experience felt cold and utilitarian."
Pros: "Everything was great for a 45 min flight."
Cons: "No issues"
Pros: "Staff at LAX was helpful and tried helping me get to my next flight by moving me to front of plane at the end of flying."
Cons: "My flight to SFO was delayed so it made me miss my next flight. I ran trying to make it to that gate with a 20 pound backpack on my back, couldn't stop coughing for the rest of the trip after that. American Airlines staff told me that I can pay $75 dollars extra to secure a seat for the next flight 6 hours away. I told them I am not paying anymore because it wasn't my fault I missed this flight. Then, they lost my suitcase so they took 30 minutes to find it. I tried boarding with the priority pass members because my new ticket they gave me was for priority and one of the American Airlines staff members kept getting in my face until I was at the back of the line because I was in boarding group 4. I just never have been treated so poorly before my any airline. I travel often so I will never take American Airlines again. The final straw was another delay at my last layover in PHL, which made me and up traveling for a total of 21 hours."
Cons: "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"
Pros: "All hostes are nice"
Cons: "İt was Delay almost 90 mins and the plane was so cold:)"
Cons: "Flight was over two hours delayed, the gate crew did not do a good job announcing the new delay times and reasons for the delays."
Cons: "I'll never book AA again."
Pros: "Very helpful people. From the from desk to the in flight crew they answered my questions. Had a weird gate where it's a satellite gate with American Eagle, little confusing but they helped me out."
Cons: "Sat on the runway for like an hour. 100% not their fault, and they kept us in the loop the whole time. Really not a complaint about them. SFO is just always sucked in with fig in the morning."
Pros: "FINALLY American has up to date aircraft!!! Five years ago half the seatbacks and lighting on long distance flights didn't work. Swore I would never fly them again. They have redeemed themselves. nice aircraft"
Cons: "Inflight movie questionable. Couldn't figure out wifi entertainment options from inflight magazine ( over 60) and staff too busy to assist ( though didn't ask - just could see they had their hands full with beverage service). Would recommend video instructions after preflight safety video for tech unsavvy travelers. Also reminder on reservation to bring your own headsets and electronic devices."
Pros: "I LOVED the staff on this flight. Especially the man, I didn't catch his name but he was the friendliest flight attendant I have ever met. He had a warm smile the whole flight and helped me get an ice pack for my back when I was in pain. Every time he got something for someone he was smiling and happy which made me and my husband smile and happy. He should be recognized because he made our experience very enjoyable. I have never been on a flight where the service was constant, all of the flight attendants walked up and down the aisles throughout the flight making sure everyone was doing good. Typically, they go down the aisle with the service carts once and thats it, but they made sure everyone was taken care of for the whole flight. Thank you for the great flying experience after a long and tiring trip!! We were dreading the flight but the staff was great."
Cons: "Waiting in the Charlotte Airport for the flight to board was a bit irritating because the two girls that were supposed to call the sections for the flight were on their phones and not very present with what was going on. We boarded late and i am not sure if this is because the flight itself was late or they were just slow with the process.. The only thing I would complain about the flight itself is that we had to wait on our plane for about an hour after we landed. This, I know- has nothing to do with AA and the service/staff. I think this is something that SFO is responsible for, and I felt bad that people were taking it out on the crew."
Pros: "Courtesy and helpful attitude if the crew"
Cons: "Seats had a small legroom. Headsets were available at a cost"
Cons: "Entertainment was terrible No free wifi, no tv screens on seats"
Pros: "Besides how dirty the plane was, everything else was as expected. Crew was polite."
Cons: "The airplane was very dirty with food littered on the seats, floor and tray table. The windows had disgusting grease. Terrible cleanliness. The passenger before me might have been very disgusting but it's the airline's responsibility to check these things and clean their aircraft for the next passenger."
Airlines flying from Ecuador to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights