Find cheap flights from Edmonton to District of Columbia

Pros: "Efficiency, communication, flight attendants, seats, space, food options, pilot communication and flight skills. Clean, modern, spacious airline. Fantastic customer service before, during, after the flight. Exceptionally efficient and friendly flight attendants. It’s the Lufthansa of domestic airlines."
Cons: "That the flight was delayed by two hours but it was due to weather and air traffic controllers."

Pros: "Great service"
Cons: "Nothing"

Cons: "Na"

Pros: "Great staff. Quick boarding. Appreciate them greatly."
Cons: "Nothing it was a wonderful experience. Maybe if the weather in DC had have been better"

Pros: "Good boarding process. Good flight time"
Cons: "There isn't food."

Pros: "On time, service, food. It was first class but worth it."

Cons: "Dirty"

Pros: "Repeated drink service appreciated on the long route"
Cons: "Entertainment Wifi wouldn't play any movies"

Pros: "On time/early arrival"

Pros: "Plane was full, but it didn’t feel too cramped. Flight Attendants all kind and efficient."
Cons: "No complaints except they need more vegetarian food options as it’s a 5.5 hour flight. No entertainment screen, you need your phone to watch anything, but there are USB plugs at each seat."

Pros: "Everyone from counter check-in to flight attendants were very kind. You just don't see that anymore. This is my first time with Alaska Airline and I would be glad to fly you again."
Cons: "The Gogo internet was very slow to non-existent -- like dial-up slow. WiFi delivery may not be Alaska Airline's fault, but $40... woof. For that price, I want it to be blazing fast."

Pros: "When flight was delayed for better than two hours with mechanical problems, they allowed us off the plane, kept us briefed, made up some of the time in the air, provided free drinks and discounts on subsequent flights. If you can't be perfect, they displayed an exemplary response when things went wrong."
Cons: "flight two hours late."

Pros: "Flight attendants and gate staff are welcoming, attentive, and helpful. Food onboard is well above average."
Cons: "Boarding is a bit chaotic. Zone boarding with different lines at gate might help."

Pros: "We sat at the economy class; yet Alaska crew treated us marvelously. They kept on bringing us drinks and smiling all the time. Special recognition to Pearson—he is phenomenal; he remembers our names and treats us royally."
Cons: "No pillow or blanket"

Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."

Pros: "I'm a big fan of Alaska Airlines' partner Horizon Airlines. I travelled from Edmonton to Seattle last night. All the staff if pleasant and treats you as a valued customer. Also, having a free glass of beer doesn't hurt either."

Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."

Pros: "Everything"
Cons: "Care taker"

Pros: "On time, baggage was so fast- no wait! Everyone was friendly and service amazing. I also have a broken tailbone and seat was still comfortable and wifi was great."

Pros: "I like that there is good legroom for long flights. I also like the entertainment."
Cons: "It was actually a pretty good experience."

Pros: "Alaska delivers -- even though taking off took a lot longer, the pilot made good time during the flight"
Cons: "I brought economy plus seat but unfortunately my immediate neighbor was a mom with a two year old screaming boy. And he screamed and screamed."

Pros: "The crew was friendly and the ride was smooth all the way. Easy to fall asleep to in fact."
Cons: "The Cheez It snacks were a little flavourless."

Pros: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Cons: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."

Pros: "Crew was so awesome keeping us hydrated the whole time! Early flight arrival, and it was such a smooth trip. Comfortable seats, and not what I was expecting from an "off" airline"
Cons: "It was quite hot sitting next to the window."

Pros: "Landing 40 min ahead of schedule"

Pros: "The short flight."
Cons: "The noise from the propeller and engine."

Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."

Pros: "the plane was late so boarding was late. it took a while for us passengers to all get on board."
Cons: "good entertainment options."

Pros: "Good seats, staff friendly."
Cons: "None"

Pros: "Ample legroom, quick boarding and baggage handling. Love the "print them yourself" luggage tags. Did not use entertainment but loved power outlet at seat. Even lucky enough to arrive early."
Cons: "No lemonade available"

Cons: "The lavatory smell. How about have some air freshener like Emirates airline."

Cons: "Baggage fees."

Cons: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."

Pros: "Best flight attendants in a long time. Lots of fun!"
Cons: "seats seemed extremely narrow"

Pros: "Nothing"
Cons: "I was sent to the wrong city making my flight time more tiring and longer from Washington D.C. to Seattle to Portland to Honolulu. I was told I would get a $25.00 waiver and did not. Mean while the representative never asked me for id. On the return home I explained to the representative what had happened she kindly apologized for the rep not asking for my id and also saying she would give me a waiver that did not happen so the rep waived my baggage fee on my departure back. Unfortunately I ended up loosing my wallet during my layover because I was overwhelmed with going to a city that was never a part of my itinerary. On the way back to Washington D.C there was massive turbulence but the staff at Alaska airline did not make an announcement or serve any kind of drink for the first four hours. Finally the last hour and twenty minutes people finally came around. Overall I am turned off with the customer service I received,"

Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."

Pros: "Crew was very professional. Flight was very smooth and pleasant."

Pros: "Great crew - very friendly and helpful."
Cons: "No screens, so no entertainment -- which is annoying on a 5 hour flight."

Pros: "On time to the minute"
Cons: "--Useless underseat space for aisle seats --Rude, unhelpful attendant --Meal never offered --Alaska now prohibits refilling of water bottles or coffee mugs or reuse of plastic/paper cups, Very thirsty flight for a ZeroWaste passenger. Etc."

Cons: "When you changed board gate, please let us know through broadcast and write notice on the previous gate."

Pros: "I think Alaska is trying hard to compete with the big boys, and they do a good job. Seats are comfortable and the entertainment device is really good."

Pros: "The flight was on time and the service at the gate and in the plane was outstanding."
Cons: "Wish they offered more free TV programs on their in flight video system."

Cons: "Had to change my flight- $125 cancellation fee is almost as much as the flight itself. At least let people use their credit on Alaska like Southwest does! Makes me hesitant to ever book with them again."

Pros: "Great service , great crew members treat you with so much respect and help you the best they can. They need to train the staff from America Airlines."

Pros: "Nice quiet plane"
Cons: "Overhead luggage racks tiny..not even a small international size carry on would fit.attendent said it would fit. Lucklly the steward took the bags and had it stored in the cargo area."

Pros: "The food, the service, the ability to charge my phone"
Cons: "Nothing"

Cons: "Still haven't received email from Alaska with voucher for bag that was damaged on the DCA-PDX leg. Alaska PDX supervisor stated it would arrive within 24 hours, which was on 8/12/16."

Pros: "In spite of the late start, everyone made every effort to keep all comfortable."
Cons: "by the time the cabin attendants got to us the food choice was very limited. I haven't traveled by air for some time and the cramped quarters are a real eye opener even for a small person like me."

Pros: "The flight crew was super helpful and very friendly! They gave me extra soda water and always were attentive. The captain announced cool landmarks and was super friendly!"

Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."

Pros: "No delays. Easy boarding."

Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."

Pros: "On time boarding. Good entertainment options, friendly staff"

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."

Cons: "There was no rhyme nor reason for who boarded first"

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Pros: "Great service by gate operators."
Cons: "TSA process"

Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."

Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."

Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"

Cons: "price could be cheaper"

Pros: "Nothing!!"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."

Cons: "Being late"

Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."

Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."

Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"

Pros: "Seats were comfortable on the smaller plane"

Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"

Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Cons: "Flight was late by almost 2 hours!!!"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Cons: "No entertainment. Wifi didn't work."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Pros: "On time"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Friendly crew"
Cons: "The cost of the ticket"

Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"

Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Cons: "Delayed"

Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."

Pros: "On time...great service!"
Cons: "Seats were a bit narrow."

Cons: "Too many boarding calls for different levels of service."

Pros: "delayed. equipment failure."

Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Cons: "Nothing"

Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"

Cons: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"

Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."

Pros: "I booked Cathay pacific but they changed to China Southern without any notification."

Pros: "No delays flight arrived ahead of schedule"

Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"

Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"

Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"

Pros: "Great service"
Cons: "It was all good"

Pros: "Good amount of leg room. The children were well behaved."

Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"

Cons: "Crew are not that friendly and not polite."

Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."

Cons: "the 3 hr security line up"

Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."

Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"

Pros: "Crew"
Cons: "Delays"

Pros: "Overall everything"

Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."

Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"

Pros: "Westjet staff are consistently *way* friendlier than Air Canada"
Cons: "-Inbound flight arrived late, our flight departed even later. Not the staff's fault that two separate parties had ID/security issues, but I've seen staff at other airports walk along the line and review ID before boarding starts and it prevents those issues from delaying the flight. -Short flight = crappy snacks. Nacho sticks or dry coffee cookies, both pretty unpalatable."

Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."

Pros: "WestJet staff and crew fantastic"

Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Cons: "nothing"

Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "The long wait to get my baggage."

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Everthing"
Cons: "Nothing"

Pros: "Seamless boarding"

Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."

Cons: "No internet and therefore no in flight entertainment."

Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Pros: "We arrived safely and on time"
Cons: "No entertainment unless you paid for wifi, but with a less than two hour flight the price was rediculous. There was no food or drink, other than water or coffee, unless you wanted to pay almost $2 for a mini can of pop."

Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"

Pros: "It was quick and efficient"

Pros: "Brought our own sandwiches.."
Cons: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."

Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."

Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"

Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Cons: "They didn't let us know ahead of time and there wouldn't be televisions. If you hadn't downloaded the WestJet app you couldn't watch TV. You had to rent a tablet for seven dollars or buy an Internet package to download the app. That's fine just frustrating"

Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."

Pros: "My first flight with WestJet. Lots of legroom. Very comfortable."

Pros: "Too many delays."

Cons: "The flight didn't provide free upgrades although the seats were empty for premium class."

Pros: "Good service. Really nice smooth flight."

Pros: "Flight was on time."
Cons: "The woman checking my boarding pass before I was going to get on the plane was not very friendly. Because of the full flight they were asking that large carry-ons be checked. I was fine with that especially since I saw it was a smaller plane and I could not maneuver the steps with both my carry-on and my personal item. I asked if I could also check my computer bag and she said no. The fact that I have trouble walking and maneuvering and she wasn't willing to help me out just seemed like very poor customer service. Had I known about trying to maneuver the stairs I would have been more prepared."

Pros: "everything ran very smooth . friendly staff."
Cons: "uncomfortable seat not enough space."

Pros: "Nothing"
Cons: "On my way back to kelowna, westjet was unable to get me on the flight because of being 10 min late after cutoff. Resulting in me to miss work, and having to spend 6 hours at yeg. Unacceptable. I talked to their manager but she was very rude and completely unhelpful, they could have easily put us on that flight. Even after i have explained my situation. And when leaving in kelowna our flight was delayed and when we showed up an hour before our delayed flight we were told they are boarding right now and that we have to run to security.... when we got to the counter they didnt even know what were taking about. Totally mismanaged and both experiences were just awful."

Cons: "Very long wait for bags"

Cons: "Cramped seating"

Pros: "Being disabled I found everyioine very helpful and friendly"

Pros: "Live satellite TV and friendly staff. The flight attendants went out of their way to accommodate customers."
Cons: "WestJet no longer offers complimentary food."

Cons: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."

Cons: "Tight cabin on Regional aircraft."

Cons: "There’s not enough leg room & no food other than pretzels"

Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."

Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"

Cons: "5h travel at noon, no meal, this is a bit cheap."

Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."

Cons: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"

Pros: "I needed a wheelchair and they were very friendly and helpful"

Pros: "Flight was on time. Flight attendants were pleasent."

Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."

Cons: "There was cold air blowing on our feet the entire flight."

Pros: "Comfortable and quiet"
Cons: "Baggage fees and no snacks."

Cons: "Lost my bag"

Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."

Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."

Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."

Cons: "I missed the flight"

Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."

Pros: "Good selection of free movies and shows on board. Some great and helpful flight attendants."
Cons: "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."

Cons: "No breakfast offered for a four hour flight"

Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."

Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."

Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."

Pros: "The loading was better organized then in the past, so smoother; not as chaotic."
Cons: "No amenities offered other than a free thimble of something to drink. I'm waiting for them to charge for breathable air."

Pros: "Flight was on time. The landing was smooth, not bumpy."

Pros: "Nothing"
Cons: "7 hour delay combined with the most rude airline staff I have ever met."

Cons: "Again, more delays."

Pros: "Air Canada front desk people were wonderful and helpful."

Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."

Pros: "Smooth ride."
Cons: "The plane was very old and delayed for too long. Way overpriced air fares."

Pros: "It was a quick flight."
Cons: "Nothing"

Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."

Pros: "Everything was really good"

Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"

Cons: "Some staff were very personable and some were the opposite."

Cons: "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."

Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"

Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."

Cons: "This plane was very late! I understand this happens a lot."

Cons: "Slow and stupid some of passages"

Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."

Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."

Pros: "Will not fly Air Canada again unless I have to"
Cons: "Check-in kiosks did not work, lots of holiday passengers, unfriendly groundstaff, resulted in transit passengers (such as myself) wasting lots of time and missing the flight. Groundstaff were unfamiliar with international flight transit process, which is very convoluted in Toronto. Never again."

Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."

Cons: "Crew not overly friendly"

Cons: "Overbooked the plane and tried to get me to leave. No food. No drinks. No good"

Cons: "The luggage requirements are ridiculous - my bag was 5 pounds over and I was asked to be $100. The cost for an overweight bag should be the same as a an extra bag ...."

Pros: "Nothing lost my luggage we had a delay on Dec 29 from Montreal got to Toronto 15min later we missed the connection plane and there was nothing y'all could of done no hotel rooms no coupon for food telling us that it was all booked wen we didn't not asked to be on the delay and me coming back on west jet on Dec 30 I've lost my luggage and kno body there knows were it's at"

Pros: "Luggage arrived a late"

Pros: "Food was great and unexpected"

Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."

Cons: "Plane sucks. Too small and poor seats. Better snack selection."

Cons: "The food was terrible."

Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"

Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."

Pros: "flight was delaye and I almost missed my flight from Dulles to munich"

Cons: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"

Pros: "Extra legroom"
Cons: "No free entertainment options"

Pros: "Arrived early."
Cons: "Cabin crew were a little bit edgy. Not as pleasant as others on similar route."

Pros: "We didn't crash"
Cons: "Leg room is non existent, overweight crew kept smashing into me literally every time they'd walk by"

Cons: "The gate was so far away. And the AC wasn't working in their terminal"

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."

Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."

Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."

Pros: "On time. Enough space ."

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"

Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."

Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."

Pros: "Quick flight, good service"
Cons: "Delay on return flight."

Cons: "Delays no good..."

Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."

Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."

Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."

Cons: "Noting"

Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."

Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."

Pros: "The services very nice"
Cons: "It's very good service"

Pros: "The email updates on flight gates."

Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"

Pros: "I"
Cons: "I think United is improving constently"

Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."

Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"

Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."

Pros: "Short flight, really appreciated the cups of water that were offered."

Pros: "El sistema de entretenimiento. Optimo"
Cons: "Nada"

Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."

Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."

Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."

Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."

Pros: "The actual flight was great. It was very easy, the movies were new and good. The food was surprisingly good (as I was coming home from Italy). The crew was great and always nice"
Cons: "The airport was extremely disorganized and I will never fly out of Rome again. Boarding and Unboarding were absolutely awful though"

Cons: "landing was little jerky and food smell made me nauseated."

Cons: "Luggage compartment too small even for a rolling laptop bag"

Cons: "Flight got cancelled"

Pros: "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
Cons: "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."

Pros: "Entertainment options were great, and the food was decent."
Cons: "The seat were really uncomfortable."

Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."

Cons: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"