Easy check-in with the app, easy boarding, and easy-going FAs, what’s not to like?
Free movies / entertainment was amazing Need more options to buy food inflight
Comfortable. Friendly staff.
Pros: "The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight."
Cons: "Nothing I can think of."
Pros: "Nothing it was cold no blankets."
Cons: "Flight was not on time. Delayed 5 hours."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "A full complément of movies to choose from"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Cons: "Nothing - most excellent flight!"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Pros: "Yes, they My have lost it but they delivered it to make up for the mistakes."
Pros: "Alaska is great in all ways"
Pros: "Staff was awesome"
Cons: "Chargers didn't work on either flight"
Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "The staff was really friendly, easy boarding, great fast baggage claim. overall great!"
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "I loved the free chat and free entertainment! It made such a long flight go so much better and goodbyes and travel easier knowing that I could communicate on the go! For someone with social anxiety, being able to talk to loved ones when I was going through things was the best experience ever! Thank you so much!"
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Cons: "Wifi didn't work. Very dissappointing."
Pros: "Friendly and calm professionals in the "assistance" line. The ticket kiosk did not recognize my confirmation number or name so I was instructed to wait in the assistance line and I was furious- swore I'd never fly with Alaska again- but then the ticket agent was fantastic, calm and helpful and helped put me in a better mood. Overall flight was great. Felt safe, hardly any turbulence and friendly flight staff. Flight was on time. No delays."
Cons: "No screens on the back of seats with free entertainment. I don't like paying extra for entertainment. I wish you had good vegan food options."
Add more Zero sugar options.
Cons: "Flight was over an hour late. We had to get off the plan because of a fuel problems."
Cons: "I was able to connect to internet and watch movie Thank you"
Cons: "Wifi went out in the middle of a movie in the middle of the flight. Bored and frustrated!!!"
Cons: "seats are too close together..barely sufficient"
Cons: "Everything was excellent"
Cons: "Stop serving pretzels, they suck. Had an isle seat, got a beer, and the passenger next to the window decided to wait until I poured it to go to the bathroom so I spilled it on me. Beer prices are stupid. Seats are crowded."
Pros: "Plane was late and despite bringing candy canes to Terry to make the crew happy, the crew seemed irritated. Not what I’d expect from Southwest."
Cons: "Try to make the customers feel like your at least slightly happy they are there."
Pros: "Quick flight."
Cons: "Crew was the least friendly I’ve ever seen. Waited at baggage claim for 30 minutes with no information and no one around to ask."
Pros: "The entertainment was great. I wish WiFi would have worked."
Cons: "Slow luggage delivery at DCA"
Pros: "The crew was good."
Pros: "The crew was extremely professional and accommodating."
Cons: "Again, the cabin was EXTREMELY cold!"
Pros: "Crew was humorous & awesome!"
Cons: "Free the wifi!"
Cons: "Bag taking too long to arrive at carousel"
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Pros: "Extremely fast and the employees were incredible. Great attitude!"
Pros: "New plane. Much quieter and nicer. Also got aisle seat in emergency row, so had plenty of room."
Cons: "I still think the charge of $8 for internet is just too high. Although I enjoyed watching football game, I would rather listen to Apple Music subscription. But I’m not paying $8 for this pleasure for 2 hours. How about reducing the price to $2 or something else that is less."
Pros: "The ability to sit next to my person."
Cons: "Soccer team of over 20 kids who were allowed to act their age. Also, your pretzel bags are hard to open. Southwest flight attendants were awesome."
Pros: "I’m always good with Southwest’s boarding, their seats and their inflight entertainment via your phone or tablet. New perk - free iPhone messenging. Don’t have to buy internet for it. Nice! The gate crew was super apologetic about the 2 hour delay, despite it not being their fault. Flight crew was just as nice."
Cons: "Obvi the 2 hr delay! And I don’t know what was going on with the plane but it was blazing hot inside with no A/C at the gate. Since this was a flight from somewhere else I couldn’t imagine it was that hot for their whole trip. It never really cooled down until the last 10 mins of the flight"
Pros: "I interacted with several crew and employees who were all very helpful and friendly."
Cons: "The seat was small, but such is coach. Nothing particular to complain about, and I didn't mind the general seating as much as I thought I would, I had good seatmates."
Pros: "I always the friendliness of the crew"
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "Crew was nice"
Cons: "I got sick cause of turbulence"
Pros: "I like flying Southwest because you are allowed up to 2 bags per person. This particular flight was about 15 minutes late; but we arrived to our destination on time."
Cons: "This particular crew was not the friendliest that I have encountered before. However they were courteous."
Cons: "We were 5 hours late due to weather."
Pros: "We have always had a good experience with Southwest."
Cons: "Noisy children RIGHT behind us. But it wasn't their parents' fault; we are just older and not used to children talking at the tops of their lungs for the whole trip."
Pros: "The crew was very nice."
Cons: "The plane didn't have access, had to be jumped, was an hour and a half late leaving, and we couldn't taxi into our gate because another plane was there. This seems to only happen to me on Southwest."
Pros: "Seat comfort, leg room, bags fly free We were planning to fly an economy airline for our trip to DC, but with Southwesr’s fare sale and bags fly free, this was the best price. Our first experience on Southwest was very good and we’ll fly them again!"
Pros: "The crew was very welcoming"
Cons: "No comment here"
Cons: "Peanuts. Stupid snack."
Pros: "Southwest flight attendants are the ABSOLUTE BEST! Always friendly, professional, and taking that extra step to make sure everyone is safe, happy, and getting to their destination in style. I have HAD to fly on other airlines recently, and the service and price of Southwest is the only airline worth my time"
Pros: "The flights were great! Only had one flight that was full, but still no issues at all. The flight staff were extremely pleasant. No complaints!"
Pros: "Very nice crew"
Cons: "Everything was taking longer than usual, not sure why..."
Pros: "Great crew and flight. The flight attendants was excellent!! Received complimentary libations. Very nice."
Cons: "Late leaving the gate but the crew more than made up for it."
Pros: "The crew was awesome and boarding was seamless."
Pros: "On time and the staff was great."
Pros: "That we made it home eventually"
Cons: "SW lack of communication and empathy towards myself as a 20 year customer"
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Streamlined, friendly crew"
Cons: "Seats were very small"
Pros: "Plane is not full."
Pros: "Liked the hot chocolate (from a teenager) Like that responsible children can fly without a huge surcharge (Parent of a teenager)"
Cons: "Wish they would offer free wi-fi (from a teenager)"
Pros: "I think it was unreasonable to haold up a plane 50 minutes so that a SW mechanic could board!"
Pros: "Once we boarded, the flight attendant was AMAZING."
Cons: "There was absolutely no sense of urgency in terms of check-in. The agent was helpful but we waited in line for over 1 hour!!! Then there were delays getting to the gate(beyond the control of Southwest). But all of that caused us to miss pre-boarding which was necessary given we traveled with 1 of us in a wheelchair and 2 infants!"
Cons: "The flight was delayed twice"
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Cons: "Crazy Long wait for bags. Really disappointed in my experience arriving at DCA. Instead of having adaquete signage, they had some loud obnoxious woman yelling at us which bag claim was which. Arrival fail."
Cons: "Being treated like unimportant cargo."
Cons: "Temperature oscillated a lot,"
Pros: "Good seats in economy"
Cons: "Flight was delayed due to weather in DCA"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Cons: "Food and entertainment were Not Applicable."
Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "The service and the food"
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "Flight went by fast, landed about 20 minutes early."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "It was overall good - 30 min delay. Can’t rate food or entertainment as I didn’t eat or use tv."
Pros: "Noting. I don’t plan to fly Jet Blue again, if I can help it."
Cons: "Everything. Mechanical issues, causing an 8 hour delay which made us to have to rebook to BWI and pay an extra $160 for a taxi home."
Cons: "delayed 7+ hours, no transportation/hotel/food reinbursement"
Cons: "no overhead availability due to full flight; entertainment sucked"
Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"
Cons: "Faucets leaked causing 1.5 hour delay"
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Same coments as above,,except plane left on time."
Pros: "The flight attendants were courteous. The plane was clean. The flight was smooth and quick."
Cons: "6th flight in a row with them that I was delayed so much I keep getting home at 2am"
Cons: "I froze my butt off!"
Cons: "Flight was delayed, I was forced to check my carry on and it took forever to get the bags"
Pros: "Delayed by an hour"
Cons: "I was an hour late to my meeting."
Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "Seat room. On time."
Cons: "Too cold to sleep. In flight status screens poor. Map very low resolution."
Pros: "Very easy"
Cons: "Outlets and USB ports would be helpful. Also, the seats are rather narrow. And the soundproofing was less than ideal."
Pros: "Crew got us boarded quickly once given the go-ahead."
Cons: "Was about 2 hours delayed but due to weather. C’est la vie."
Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Boarding fine etc"
Cons: "WiFi never worked."
Pros: "Smooth flight ."
Cons: "good flight."
Pros: "Aircraft reassigned to a different flight, departed over 2 hours behind schedule and then the luggage took forever to come out."
Cons: "Being late"
Pros: "There was a huge glitch in your ticketing, resulting in me confirming the same ticket 3 times. After calling Jetblue for customer service per your advice, they first suggested to give Jetblue credits for extra tickets. When I insisted that the issue was solely caused by kayak-jetblue ticketing connection issues, they supervisor approved to cancel 2 credit card payments... BUT I have to wait for 2 weeks to see the cancellation on my credit card. Unfair and ridiculous, if you as me."
Pros: "friendly agent."
Cons: "Poorly marked boarding times and announcements. Bottom line, I didn't get on the flight and had to take a flight on an alternative airline."
Pros: "The way their. Staff treated the customers."
Pros: "JetBlue kept us well informed on flight status."
Cons: "Flight was 3.5hours late. The plane was delayed earlier in the day on its way to Boston where we were waiting."
Pros: "Comfort Price"
Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"
Cons: "I came 40min prior to my flight and found out that it was too late to check in my bag. I rescheduled my flight for $50 fee to make sure I get in in time for my meeting. When I went inside, I found out that my original flight got delayed and was leaving only 15min earlier than my new flight, which then got delayed for another 45min...disaster. Essentially, I paid extra $50 for nothing. In fact, I would have been on my original flight and gotten to my meeting in time had they not had you are on your own attittude toward customers."
Pros: "We had terrible delays and very little transparency in regards to what was going on with the flight. We were stuff on TARMAC without warning for much longer than expected. Overall it took me longer to get from Boston to DC than it took me to get from Spain to Boston. Unacceptable."
Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."
Lots of delays. Armrests are not big enough for two people.
Cons: "The flight attendants were fantastic!"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Cons: "Better allergy aware food."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "wonderfu crew... very helpul`"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Cons: "Reservation. Checkin. Seating. Flight."
The flights were running behind causing a missed connection. Otherwise good experience
There was some kind of unpleasant smell on the plane that stayed the entire flight.
The flight was delayed by nearly 5 hours with 4 different delays posted. It was especially insulting when the next flight to the same destination by the same airline in the next boarding area took off at its scheduled time while we were left watching them leave. I guess the airline would rather have 1 really late flight than 2 moderately late flights.
having three seats to myself .
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Delayed more than 2 hours"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Worst trip ever"
Cons: "Delayed hours , then circled airport on arrival. Then couldn’t deboard because no gate. Hands down worst experience"
Pros: "Ease of boarding with the group numbers"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Cons: "American is always delayed, every single flight."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."
Cons: "Too cold on the plane"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "Got me there eventually"
Cons: "One hour delay"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "Worse experience ever."