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Pros: "Amazing crew, super helpful"

Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"

Cons: "Silk air seats are not comfortable"

Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"

Pros: "Everything . Every facility wifi, texting ,food and movies"
Cons: "Please provide Charging port for economy class"

Pros: "Good service"

Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."

Pros: "Everything was comfortable"
Cons: "Carry on storage was limited but the staff was accommodating"

Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."

Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"

Pros: "Comfort & spacing of seating."
Cons: "Uncomfortably cold flight. Asked stewardess to turn heat on. Was told it would be taken care of once we were airborne. It never was. Could not relax or sleep d/t being so cold. Myself and others noted to be wearing their hoodies & sitting on their hands to keep warm."

Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"

Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."

Pros: "I would definitely fly Alaska airlines again!"

Pros: "Great crew, professional and plenty of leg room on what appeared to be a newer plane."
Cons: "Seats were extremely uncomfortable, I felt like a jerk if I reclined. Plane was roughly 30min late and then we had to sit and wait in line to take off for another 30 or so minutes. Not Alaska’s fault, more like SeaTac is just a mess right now."

Pros: "Crew on Alaskan Airlines was really professional and kind! Super efficient! Great flight!"

Pros: "The attendance were not very friendly"
Cons: "I asked if they had headphones so I can watch a movie and they didn’t and she was not helpful at all"

Pros: "I like everything about it the people were very nice very kind friend can't say nothing bad about the crew"
Cons: "There was nothing I did not like"

Pros: "The boarding went super quick and the crew was very helpful!"
Cons: "Not many snack choices"

Cons: "So unprofessional"

Cons: "Alaska is horrible with scheduling and delayed the flight by 3 hours and then an additional hour for system failure"

Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."

Pros: "Friendliness of the crew"
Cons: "Seating space"

Cons: "Waiting area was a little cramped and warm."

Cons: "After going through full service to pay my pet fee, I get told at the gate that I need to buy a different carrier because my pet could not move around. I have had this same pet carrier for over 5 years and have been traveling with it. My pet is only 4 1/2 pounds 5 at its max sonthe carrier I have works perfectly fine. I was told to step out the line....made wait til the very very end til the plane was about to leave to be let on. This was an inconvenience as I was all set to go."

Pros: "Service was great! Everything was on time!"
Cons: "I was so comfortable that I fell asleep and missed the snack cart go by."

Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."

Pros: "Crew at check in very helpful"
Cons: "Nothing"

Pros: "Arrived at destination over an hour early."
Cons: "Restrooms were inoperable."

Cons: "I sure liked the available media content to watch during the trip"

Pros: "All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!"
Cons: "The stewardess did NOT serve grape juice."

Pros: "The flight and the attendants were super. The amenities are a nice addition, but only if they work."
Cons: "The earphone jack in my seat was not working. I had to poke some napkin in the jack in order to make the plug work correctly. But even then, if there was much movement by me in my seat, the audio would cut out."

Pros: "Very friendly and cordial staff"

Pros: "Seat was comfortable"
Cons: "Entertainment system down"

Pros: "Comfortable, pleasant attendants and the smooth transition from loading and unloading personnel. Head and shoulders over SW."

Cons: "Flight was delayed and while watching a movie, there were many interruptions ( announcements )."

Cons: "We didn’t have food or entertainment so I rated a 1 star since no NA."

Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."

Pros: "Upgraded without asking for it."

Pros: "Comfortable flight; free meals/snacks and beverages on premium economy."
Cons: "None that I can think of"

Pros: "Love Virgin-Alaska... roomy seats, attentive staff and good entertainment. Won’t fly on anyone else."
Cons: "Not much. Though first class looked nice."

Pros: "Like having movies to watch."

Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"

Cons: "Condescending and rude"

Pros: "I'm a big fan of Alaska Airlines' partner Horizon Airlines. I travelled from Edmonton to Seattle last night. All the staff if pleasant and treats you as a valued customer. Also, having a free glass of beer doesn't hurt either."

Pros: "Entertainment on gogo."
Cons: "The wait at baggage claim."

Pros: "Great new connection at Love Field. Please keep it!"

Pros: "The plane is too small and the overhead bins are too small for a 3.5-4.0 hour flight. They had no hot water so no tea or coffee."

Pros: "Great crew, bags were delivered fast"

Cons: "Flight crew did not enforce mask mandate"

Cons: "Cleanliness"

Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"

Cons: "Bathroom floors could be better."

Pros: "We were in coach and the crew made us feel like it was business class!"

Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."

Cons: "Not having a delayed flight."

Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"

Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"

Cons: "Wifi was not working"

Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"

Pros: "WiFi and Entertainment"

Cons: "Old plane, long delay, sketchy WiFi."

Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""

Cons: "Nothing. Every thing was great"

Pros: "Cookies"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."

Cons: "Crew"

Pros: "Arrived"
Cons: "Delta changed our seat assignment and our seats sucked"

Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"

Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."

Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"

Pros: "The staff was friendly and apologetic."
Cons: "The flight was delayed an hour due to traffic on the runway. I missed my flight and won't get to my destination until the next day. I paid extra for a short flight, and I end up waiting 5 hours with no compensation. I was charged for the drink I ordered and not offered a food voucher or money back. This happens every time I fly with Delta and I will not be a returning customer."

Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."

Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"

Cons: "One from best airplane servic great loving giving stuardess"

Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."

Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Pros: "Food and service was nice"
Cons: "Very long route to my final destination"

Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."

Cons: "price could be cheaper"

Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."

Pros: "Over an hour late wth!!!"

Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."

Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."

Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."

Cons: "Food sold out and there was nothing left"

Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."

Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."

Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."

Pros: "Nothing"
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"

Pros: "Seats were comfortable on the smaller plane"

Cons: "Nothing"

Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."

Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"

Pros: "Could not use the bathroom"

Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"

Pros: "There were no problems at all, the only thing some times the entertainment would go out or slow, nothing else."

Pros: "Same"
Cons: "Same"

Cons: "Delayed by an hour!"

Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."

Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."

Pros: "I booked Cathay pacific but they changed to China Southern without any notification."

Pros: "No delays flight arrived ahead of schedule"

Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"

Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"

Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"

Pros: "Great service"
Cons: "It was all good"

Pros: "Good amount of leg room. The children were well behaved."

Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"

Cons: "Crew are not that friendly and not polite."

Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."

Cons: "the 3 hr security line up"

Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."

Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"

Pros: "Crew"
Cons: "Delays"

Pros: "Overall everything"

Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."

Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"

Pros: "Westjet staff are consistently *way* friendlier than Air Canada"
Cons: "-Inbound flight arrived late, our flight departed even later. Not the staff's fault that two separate parties had ID/security issues, but I've seen staff at other airports walk along the line and review ID before boarding starts and it prevents those issues from delaying the flight. -Short flight = crappy snacks. Nacho sticks or dry coffee cookies, both pretty unpalatable."

Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."

Pros: "WestJet staff and crew fantastic"

Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Cons: "nothing"

Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "The long wait to get my baggage."

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Everthing"
Cons: "Nothing"

Pros: "Seamless boarding"

Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."

Cons: "No internet and therefore no in flight entertainment."

Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Pros: "We arrived safely and on time"
Cons: "No entertainment unless you paid for wifi, but with a less than two hour flight the price was rediculous. There was no food or drink, other than water or coffee, unless you wanted to pay almost $2 for a mini can of pop."

Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"

Pros: "It was quick and efficient"

Pros: "Brought our own sandwiches.."
Cons: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."

Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."

Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"

Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Cons: "They didn't let us know ahead of time and there wouldn't be televisions. If you hadn't downloaded the WestJet app you couldn't watch TV. You had to rent a tablet for seven dollars or buy an Internet package to download the app. That's fine just frustrating"

Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."

Pros: "My first flight with WestJet. Lots of legroom. Very comfortable."

Pros: "Too many delays."

Cons: "The flight didn't provide free upgrades although the seats were empty for premium class."

Pros: "Good service. Really nice smooth flight."

Pros: "Flight was on time."
Cons: "The woman checking my boarding pass before I was going to get on the plane was not very friendly. Because of the full flight they were asking that large carry-ons be checked. I was fine with that especially since I saw it was a smaller plane and I could not maneuver the steps with both my carry-on and my personal item. I asked if I could also check my computer bag and she said no. The fact that I have trouble walking and maneuvering and she wasn't willing to help me out just seemed like very poor customer service. Had I known about trying to maneuver the stairs I would have been more prepared."

Pros: "everything ran very smooth . friendly staff."
Cons: "uncomfortable seat not enough space."

Pros: "Nothing"
Cons: "On my way back to kelowna, westjet was unable to get me on the flight because of being 10 min late after cutoff. Resulting in me to miss work, and having to spend 6 hours at yeg. Unacceptable. I talked to their manager but she was very rude and completely unhelpful, they could have easily put us on that flight. Even after i have explained my situation. And when leaving in kelowna our flight was delayed and when we showed up an hour before our delayed flight we were told they are boarding right now and that we have to run to security.... when we got to the counter they didnt even know what were taking about. Totally mismanaged and both experiences were just awful."

Cons: "Very long wait for bags"

Cons: "Cramped seating"

Pros: "Being disabled I found everyioine very helpful and friendly"

Pros: "Live satellite TV and friendly staff. The flight attendants went out of their way to accommodate customers."
Cons: "WestJet no longer offers complimentary food."

Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."

Pros: "Crew. Amazing seat not confortable"
Cons: "Very nice crew clean plane"

Pros: "Crew was amazing..."
Cons: "Will be better if we can get off the plane sooner and faster cause it really takes too long.."

Pros: "Not a lot."
Cons: "Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time."

Pros: "Very nice crew"
Cons: "Limited alcohol"

Pros: "Good takeoff, good landing."
Cons: "Food very cheap."

Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Cons: "Nothing"

Cons: "Flight cancelled"

Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"

Pros: "On time"
Cons: "Seat space is miserable"

Pros: "Super short connection (45 min). Time was very important in this flight and you delivered. Thank you."

Pros: "Nothing"
Cons: "Everything"

Pros: "The time, wasn't long flight"

Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"

Pros: "Our whole trip was great!"
Cons: "N/A"

Pros: "Todo"

Cons: "I don’t like the food"

Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."

Cons: "3 hr delay...."

Pros: "Es un viaje largo y estuvo muy bien la comida y la atención"
Cons: "Nada"

Pros: "It was on time"

Cons: "Rude staff. Airline doesn't respect its own carry-on bag policy. I was forced to leave my bag at the door despite being one of the first on the plane. Seats very close together -- my knees were up against the seat in front of me all night."

Pros: "everything else was great"

Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."

Pros: "The whole experience was great from preboard to on board customer service. The flight was great with plenty of room, good food and entertainment."
Cons: "There was nothing I didn’t enjoy about my flight experience back to Seattle."

Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"

Pros: "The plane was comfortable and the crew was great."
Cons: "The boarding was ridiculous. They never posted what gate the flight went out of. If it wasn't for Kayak we would not have known when to go. The flight was delayed but they never did update that information. It did not leave on time like the board said. They just all of a sudden said they were boarding the flight."

Cons: "I found out NO luggage was included after being charged"

Cons: "Couldn’t make the connection because the flight was oversold!!!!"

Pros: "Lounge"
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"

Pros: "The flight was not packed and they serves lunch."

Cons: "Online check I was a waste of time- tried 10x and failed called the airline and "customer service' was clueless and contradicted herself. The flight itself was well into the 90 degree range. My family's shirts were soaked with sweat. Eggs were gross. And this was $500/tix for coach. I would rather fly Sprirt or a vlaue line than this."

Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"

Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"

Pros: "Got home safe"
Cons: "The wait. The landing was rough."

Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."

Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."

Pros: "The seats were huge and extremely comfortable. The leather was peeling off and the seatback pouches were falling off the seats, but none of that mattered. It felt like first class room and comfort so I didn't care at all. There were no tvs, but it's a very short flight so it's not a big deal."
Cons: "It felt so old that I was slightly worried about the airplane's ability to fly!"

Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."

Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."

Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."

Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"

Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"

Pros: "Thanks for putting me on priority on the next flight."
Cons: "Flight reassignments are a HUGE inconvenience!!"

Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."

Pros: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Cons: "Checking in at JFK took a while."

Cons: "very poor information for passengers. All passengers on this flight were confused about gate information."

Cons: "No comunication about flight changes, delays ant then double booked seat"

Pros: "The price and the times available."
Cons: "That they move you around and can clearly or you have to go down to a bus which is late and you have a short time to catch the bus."

Pros: "Treated like a boss. I have never flown this airline before but I was upgraded to first class... maybe because I'm mexican? Viva Mexico!"

Cons: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."

Cons: "There’s not enough leg room & no food other than pretzels"

Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."

Cons: "Took an hour to de-ice. The snow was forecasted. I understand it's the airport operations, not airline, but there should be a better way."

Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"

Pros: "The flights are fine, on time."

Pros: "Great service- friendly patient helpful, pilots that kept passengers updated and very reassuring and confident sounding. KAYAK got me perfect seats!"
Cons: "Food wasn’t spectacular, and being limited to credit card purchasing is always a problem for many travellers. Pre-purchasing options are a great option except for last minute wishes."

Pros: "No surprises."
Cons: "NA"

Cons: "5h travel at noon, no meal, this is a bit cheap."

Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."

Cons: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"

Cons: "Another long delay with Westjet"

Pros: "I needed a wheelchair and they were very friendly and helpful"

Pros: "Free business class"
Cons: "Food and no entrainment available"

Pros: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Cons: "Interior of aircraft was pretty cramped, but that's to be expected."

Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew."
Cons: "I was held aside at the customs area and had a difficult time figuring out what was going on. Signage was less than helpful, and staff were unaware of why I was being held. After over 30 minutes during which the gate staff could only tell me to wait and watch for my initials on the electronic board, the staff learned that some bags on my arrival flight had been accidentally diverted to Canadian customs rather than US customs, and passengers could not proceed to connecting flights until our bags were located. The customer service staff then worked very hard on our problem. I was instructed to re-book my flight, since by now the doors were about to close - but that customer service person could not re-book me, and I had to queue up again for another agent. When I got to the desk, that agent was able to get me approved to board my flight sans bag, ran me to the front of the Immigration line, and got me to my gate in time to board. I deeply appreciate her assistance, as my family was already on the plane."

Pros: "Flight was on time. Flight attendants were pleasent."

Cons: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."

Pros: "In general, everything is fine. Boarding was good"
Cons: "Lack of food options for people with celiac disease. No ingredients on the dip in carrots and celery dip. Was told it was gluten free, but had a very bad reaction to it."

Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."

Pros: "Comfortable and quiet"
Cons: "Baggage fees and no snacks."

Cons: "Lost my bag"

Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."

Cons: "I missed the flight"

Pros: "Good selection of free movies and shows on board. Some great and helpful flight attendants."
Cons: "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."

Cons: "No breakfast offered for a four hour flight"

Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."

Pros: "Nothing"
Cons: "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"

Cons: "Both my flights (there and back) were delayed, my luggage was lost after I was asked to volunteer to check it in and on the delay (YYC to YUL), I wasn't even given a food voucher after being made to wait 8h in the airport. This was AFTER the crew promised they would hold the other flights (also operated by AC)"

Cons: "The flight attendant was rude to every single person that asked for anything on the flight. Even someone asking for a simple glass of water was given attitude. I booked my seats over the phone and they were not the seats they told me they were. Aweful service"

Pros: "The way back there was nobody beside us. Nice to have extra room."
Cons: "On the way back there was only one person in business class. Nobody got bumped up"

Cons: "My flight and itinerary was cancelled due to the booking staff i planned my travel arrangements for to Mexico. They cancelled the round trip flights i had departing from vancouver to mexico and back so i never was able to use this flight to Vancouver and now will just have a credit there until used. can provide a better rating once i am able to use the flight."

Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."

Pros: "The loading was better organized then in the past, so smoother; not as chaotic."
Cons: "No amenities offered other than a free thimble of something to drink. I'm waiting for them to charge for breathable air."

Pros: "Flight was on time. The landing was smooth, not bumpy."

Pros: "Landed alive in vancouver"
Cons: "Second time in two months that they delayed my flight by at least 3 hours."

Pros: "Nothing"
Cons: "Delayed 3 hours !"

Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."

Pros: "Air Canada front desk people were wonderful and helpful."

Pros: "Smooth ride."
Cons: "The plane was very old and delayed for too long. Way overpriced air fares."

Pros: "Everything was really good"

Cons: "Some staff were very personable and some were the opposite."

Cons: "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."

Cons: "Slow and stupid some of passages"

Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."

Pros: "Timing"
Cons: "Lack of sleep"

Pros: "On time, good service and reasonably comfortable"
Cons: "Food options limited and quality very poor."

Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."

Cons: "Crew not overly friendly"

Cons: "Overbooked the plane and tried to get me to leave. No food. No drinks. No good"