Daily cleaning, installation of cabin HEPA filters on flights from El Salvador to District of Columbia
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Scores according to KAYAK customer reviews
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Terrible flight experience from delta"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "On time boarding. Good entertainment options, friendly staff"
Cons: "Seats could’ve been assigned ahead of time"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Cons: "Being late"
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "No entertainment. Wifi didn't work."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "On time"
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Pros: "Cuesta q salgan las maletas"
Cons: "Personal muy pesado"
Pros: "Very good"
Cons: "Very good"
Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"
Pros: "KLM its great!!!"
Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."
Pros: "The worst airlines company!"
Pros: "The seats isn’t comfortable."
Cons: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."
Cons: "They go above and beyond to make you happy."
Cons: "More leg room"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "The staff really helpful"
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Pros: "Friendly crew."
Cons: "Initially separated from my minor child and had to change seats. Also, my tweezers were taken away."
Pros: "Polite service, ok aircraft, non stop service."
Cons: "Delayed takeoff due to pilot’s late arrival to aircraft post boarding!"
Pros: "Some crew members were trying to their best"
Cons: "No entertainment"
Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"
Pros: "Everything was pretty-much great."
Cons: "Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies...."
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"
Cons: "The entertainment syatem was not up to date. There needs to be more foos choices for vegans."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "more interactive global map showing the route, change it up a bit"
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "the entertainment for my seat was not working. I switched to the seat next to me and i was experiencing the same problem. I was told by the flight attendant they would re start it but they didn´t."
Pros: "All the way it should be!"
Pros: "On-time departure and arrival Friendly and courteous staff"
Cons: "Old Plane No USB charging connectors"
Cons: "My mom had wheelchair service and the person who take care of the put her on lines fir two hours and she missed the flight connection. Even do she showed him several times the boarding pass fir the next flight. And then set her on the wrong area."
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Pros: "The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Planes are old and outdated, no entertainment for medium/longer-haul flights"
Pros: "Loved the FREE on-demand movies!"
Cons: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."
Pros: "La tripulación es muy amable"
Cons: "Too hot in cabin and crowded hot gate."
Pros: "Service was good loved feeling special"
Pros: "Did not make flight, overbooked"
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Cons: "We were faced with many difficulties throughout the process including delays at every stage (plane boarding, takeoff, bus shuttles, etc.) of four different flights. The flight to Panama City was a significantly more enjoyable experience, but the return trip was absolutely miserable. After being boarded, we waited on the runway with no explanation for over a half hour. Then the flight staff came through with a very mediocre dinner and drink; however, they never came back for anything else until the customs form, and any attempts to flag them down were fruitless. When I finally got their attention, I requested water, and never received it. It was an incredibly frustrating and thirsty experience."
Pros: "everything was great."
Cons: "the AC on the Guatemalan Airport"
Pros: "The movies and the crew were very friendly."
Cons: "The waiting on the departure of the plane"
Cons: "30 min to de-ice an E170? Why?"
Cons: "Everything was on time great"
Pros: "Awesome Customer Service"
Pros: "Boarding was efficient and on time."
Cons: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Cons: "No delay. Seats were horribly uncomfortable."
Cons: "The attendants attitude."
Cons: "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "Wifi didn’t work."
Cons: "Nothing, great job"
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Cons: "Baggage lost."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "Ease of boarding with the group numbers"
Cons: "No food for sale"
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Cons: "At 6'1" the seats are too small and close together."
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Cons: "It was one hour late."
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "Great steward with fabulous sense of humor"
Pros: "todo me gusto"
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "Not applicable"
Cons: "No tv/movies."
Cons: "It was a headache!"
Pros: "Easy connections"
Cons: "Food choices are pretzels or crackers."
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Cons: "Poor service any customer service"
Pros: "All great."
Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."
Cons: "We where waiting for a free gate more thanan hour!"
Pros: "We arrived earlier that predicted. I liked it."
Cons: "They gave us just 2 small snack"
Cons: "No entertainment, no food."
Pros: "On time and smooth"
Pros: "Boarding, on time and luggage handling were all smooth with no glitches"
Cons: "Snacks. Really, why bother."
Cons: "I required a wheelchair from gate to gate, on each gate I had to ask for it a few times, regardless that it said so in the computer. On one departure i bearly made as we ran really late. United reps seems kind of moody. Waiting for so eone to pick me up last minute made for a really stressful trip."
Cons: "united food is the worst"
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "The service was outstanding. There was a lot of space between the seats. A lot of movies to choose and the best part you don't have to pay for it. Nothing like other airlines. This is the best by far!"
Cons: "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"
Pros: "We made it to our destination on time. We got some food and a selection of free drinks. I could choose the movies I would like to watch. There was plenty of space for hand luggage."
Cons: "I could not select my seat online, so I was assigned the worst seat. I was all the way in the back and in the middle. I could not lean back at all. The headrest was too high. I felt extremely uncomfortable the entire time. My entire neck and back hurt by the time we made it to our destination. This aircraft should NOT be used for flights that last more than 5-6h. In addition, since I was all the way in the back, I didn't have food options - I was given whatever nobody else (that got food before me) wanted. If I had known this, I would have brought food with me. And again, all this could have been avoided if only I could have selected my seat online."
Pros: "Food was good service was great"
Pros: "Nice steward and beverages served"
Pros: "The movie selection was great"
Cons: "The food was horrible"
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Pros: "Straightforward, routine, on time, cheerful staff."
Cons: "Announcements made in piercing tones' I understand the necessity and that they are made in several languages, however they were loud and jarring.."
Cons: "Several mechanical failures caused a 7hr delay"
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."
Pros: "Everything went to well."
Cons: "Couldn't be more better."
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Pros: "Good price. Good service."
Pros: "Nothing at all. Delta is the best I've been with."
Cons: "The attendant were the wrort I've ever. Continue to hit arms s d was very rude to passenger. One didn't close the over head bin while in sever tubulance."
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Pros: "The updates that were sent to me in e-mail."
Cons: "Tight seats - and I'm a small person!"
Pros: "Videos on United flights kept getting re-started"
Pros: "Slightly more room, the person next to me was normal."
Cons: "Could not turn off screen in front of me? Didn't offer Dr. Pepper"
Pros: "United greeted at check in at airport"
Cons: "Went like clockwork."
Pros: "They did not care"
Cons: "Being stuck in DC"
Cons: "Sound was not working in my seat. Food was awful."
Pros: "On time bags made connection"
Cons: "Bad Service over all."
Cons: "Small loud plane"
Cons: "The seats were cramped. Many people carried on extra bags as the price per bag checked was $25.00 a bag -- so there was a lot of bags carried on and delayed the process."
Cons: "need to do pre assigned seating during the purchase of the tickets"
Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Cons: "No TV"
Pros: "Got there."
Cons: "Small, cramped seating. Outdoor jetway upon arrival."
Pros: "Fast, friendly, on time"
Cons: "Broken WiFi"
Pros: "I liked that your beverages are complimentary"
Cons: "1 ply toilet paper is unexeptable"
Pros: "Getting off the plane!"
Cons: "Both planes were late, stewardess was extremely rude. My son was having an emergency heart surgery and I literally would have made the 15hr drive faster. Thanks for nothing"
Cons: "Where the asciago?"
Cons: "Long layovers, could have been shorter. Also not a huge fan of the tiny bag of snacks."
Cons: "Complimentary wifi was on the fritz"
Cons: "Comfort of seats and when checking in being checked in with your party not scattered around."
Cons: "Volaris has no social distancing in flight"
Cons: "That they would have let my parents actually fly."
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "Boarding timeliness and process was bad."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "short flight, fine seats"
Cons: "no free food or water, but thats a cultural symptom of capitalism."
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "The crew had good attitude."
Pros: "Excellent crew"
Cons: "Very little leg room"
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Pros: "The flight was in time"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "Everything was good. No problems or complaints"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "On time"
Cons: "Staff was joking around, lot of people didn't respect the sites on tickets so it was a mess, instead of a solution, some persons were finding a sit before take off. The crew didn't took responsibility."
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Cons: "That they could wait for me i lost the flight"
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "On time-efficient"
Cons: "vender mas cervesa"
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "On time"
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Cons: "They couldn't help me check my bag all the way through to Oakland. The seats were very tight and close together and uncomfortable. I believe we were also delayed."
Pros: "The price for flight"
Cons: "Once your there you ticket doesn’t say if your luggage was included, so I had to pay upfront there and on the way back which costed more for luggage. And they also charge extra because I didn’t have a boarding pass . Only the info that was sent to me on the phone. I wasn’t able to download any boarding pass through the website. Wasent to happy with that part. The flight was ok it was fast, but very small seating leg room"
Pros: "boarding was quick and easy. price was low compared to other airlines."
Cons: "Where do I start? I booked with them because of the low price and I read other reviews where they were compared to Southwest aArline, whom I like. well, they aren't even close! They don't offer any complimentary drinks, no entertainment, and the seats were horribly uncomfortable on all four planes we rode on. The seat pads were worn out and all you could feel was a metal bar across your tailbone. Try to sleep on that for a red eye flight! Impossible. They sat us near the back of the plane and we had the option to move for an extra fee. I chose not to and regretted this decision because the flight attendants posted up and played cards all night, laughing and talking loudly while the passengers tried desperately to sleep! nevermind the fact that you have to pay extra for a regular carry-on sized bag. This airline is such a joke. Next time I fly to Mexico, I'll just pay extra and fly with a known US carrier. Don't waste your pesos, unless you want to be super uncomfortable."
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."
Cons: "Delayed and they del even the wather"
Pros: "Buying the extra space is worth it."
Cons: "Volaris didn’t tell us what happened and didn’t tell us we were going to board late."
Pros: "The direct flight and on time"
Cons: "Got no service from the staff called them over and over they would never come back to me after they said they would be right back"
Pros: "Cheap ticket prices."
Cons: "Flight was changed to 3 days later than we were supposed to leave. Not able to reach customer service. Kiosks in Mexico City have no idea what is happening, I had to raise my voice for someone flying to help translate. Horrible old planes with tiniest seating. Never again."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "Their great manners and service."
Cons: "Tiny seating space. Don't be fooled by the low starting price they have a bunch of hidden fees. Cero interest in helping costimers. There are openly after people's money. I never review anything unless is alarming. Go with interjet or Jetblue or anything else. Please listen, not BIAS on this one, fam."
Pros: "On time"
Cons: "No free water or soda"
Pros: "Nonstop San Francisco to Guadalajara"
Cons: "Negative legroom, some rows were full others empty, cabin crew couldn't care less about passengers, never even offered me a beverage or food (even though I would have refused due to excessive fees for everything!), most announcements were in Spanish even though the flight originated in San Francisco. The worst part was the seating being so tight I could not put my knees in front of me and I had to endure the entire flight in pain. I would never have been able to get out in an emergency because my legs were twisted like pretzels and they were in cramps with circulation cut off. Why is there no law against passenger abuse like this? Why should I pay extra just to be comfortable for a few hours? I'm 6'4" and not that giant but these seats were sized for children. Cabin crew never tried to reseat me in one of the numerous empty rows yet they allowed others to sleep across the empty rows. They saw how unsettled I was yet ignored me. Why don't they distribute passengers evenly instead of filling some rows and leaving some empty? They charged me $50 to carry on my bag saying "We're not allowed to have carry on bags." Unless I paid $50 and then carry on bags are fine. Checked bags were $30 but with expensive electronics in my bag I was not going to risk it to the baggage handling crew with their knack for destroying bags every day. I will never fly Volaris again, no matter how inexpensive they are."
Airlines flying from El Salvador to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from El Salvador to District of Columbia
Masks required on board, masks provided on flights from El Salvador to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from El Salvador to District of Columbia
Testing for antibodies, testing for symptoms for flights from El Salvador to District of Columbia
Waiving of change fees. Search flexible flights from El Salvador to District of Columbia