stood in line to check in luggage for nearly an hour. very poor service and not excusable
Same as the previous flight as far as comfort and food. Entertainment didn’t have a watchable screen so everything would need to be watched on your own device in which they didn’t have a charging port that accommodated my iPhone. Seats were very uncomfortable. Staff was very friendly.
Do not book it’s a scam! They stole $1200 from me
Flight got delayed; had to go through security three times.
A lot things happened in this trip.The fly should be less stress.
Some of the Air hostesses are not that friendly. Need improvement
We had a great flight just wished they had a tv so we can see a movie that would of made my trip excellent.
horrible service, food was an embarrassment, no charging for cellphones, stay away
Great experience with a crew always thinking in the passenger
Had to go through security at the gate again. Had to take off shoes and go through the whole thing again even though we have global entry. They asked us to check in items bought at duty free during our layover and since we checked our luggage at the original departure airport, they forced us to check in a small backpack. None of this ever happened with other airlines. In addition, no vegetarian food option and no snacks during a 7 hr flight. Luggage limits are unusually small. This is unacceptable. Will NEVER fly Copa again and will tell friends and family to avoid this airline.
This airline always trick us so we end up paying again for the luggage’s. This airline is worthless and take advantage of travelers .
Now days most airlines flying to Central America have a really poor service, but if you buy first class they will treat you better. I miss those days when flying was fun.
Friendly staff at all very easy check in and organize process
Horrible airline, upgraded to sit on seats made of stone. Staff were rude and on top of it they charge an arm and a leg for luggage 🧳 never again
The seats are the worst I upgraded to premium big mistake and it seems like no one likes there job very unpleasant
they don’t have TV Seat to Type in space
It's fine but Newark to Nashville was too long
The flight was delayed because they closed several flight ways because of air shows, fire works, etc.
Horrible experience. They delayed our flight 7 hours!! We had to seat at the airport with kids on 4th July all day!
Excellent flight. On time. Great staff. Clean and crisp cabin.
The airline was fine, but I did want to share about Kayak's error through Underpricer. The original booking was purchased with ANA, and Kayak booked it with United. This is a mistake that should not be happening, since the price I paid was with ANA and that was my preference. I appreciate the efforts done to make this right by paying for the seat preference, but sitting in the back of the airplane under economy is not enough to make this error right. ANA Airlines was the experience I wanted considering this was a life time experience that my family and I wanted to have as part of our Japanese experience. Please work on your affiliation with Underpricer to make the right bookings that the customer pays for. In my situation, I could of paid less for a United ticket versus my original payment with ANA Airlines.
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Know that the movies that you are going to be offered are the oldest be rated movies they could possibly get. They may have one or two new movies that they keep advertising but when you’re flying 15 hours, there is nothing to see past the first new movie.
The flight was delayed an hour and a half while you tried to fix the plane so I missed my connecting flight in Chicago. In Chicago, it took an hour to get the luggage. Then the conveyor belt was broken where I have to transfer my flight from an international flight to the continuing flight so I had to carry a large suitcase through the airport. The elevators were broken in the airport. I paid people to carry the luggage for me up the escalators in two different areas. The person who helped me get the new flight was outstanding. The temperature in the airport in Chicago was horrible. We were all sweating. It was the day from hell. That was after two hours in a security line in Athens. I have TSA pre-checked and global entry and I still waited. Two hours in a security line. Something has got to be done to stream line this service. After I’ve been through all of that in Athens, why do I have to go through it again in Chicago. It was the worst travel experience I have had in a long time. Your bathrooms have gotten so small that you can hardly get your butt on the toilet. You’ve taken the airspace out of the inside of the top of the toilet. It really makes for a miserable experience. Also on a 4 1/2 hour flight from Chicago to Los Angeles. The only thing we’re given is a bag of pretzels. REALLY!!
Very good service and very helpful support staff (wheelchair service)
We had multiple delays and a medical incident during the flight. We barely got a glass of water during the over 4 hours we were on the plane. Somehow first class got all of their service. It would be nice if all of your paying customers got the service they paid for.
The plane was spartan, the seats not that comfortable. It was like flying a super low budget airline. They charged for coffee!!! I have never, ever experienced that before.
Short hop but nice crew, efficient processes and all very timely
The plane was up-to-date, and the free wi-fi was very much appreciated! All of the ports functioned well, and the entertainment choices made the flight much more enjoyable. One of the flight attendants was unfriendly, but the flight was enjoyable overall.
I had no problems but the changing of planes that I was supposed to be on was confusing. Maybe it would be helpful to let people know your flight changed. Not everyone understands airports or how flying works.
The food was good. I almost didn't get a seat on the flight unless I agreed to sit in emergency exit.
Quick flight again no one illness why there were multiple delays and changing of the gate number.
We were treated politely and the crew was nice. Again no one knew why there was a delay. Food was hot and a lot was offered but bad in taste. Seats weren’t the worst but for a long flight your legs ache from it. Entertainment was old not very interactive
The boarding and fllight were good. The reason for the ok rating was the long walk to get to the transport to finally get to the gate.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
I handed in my suitcase in perfect condition at SAL Airport. And in MIA Airport I received it with one corner broken and the wheels bent.
I like the crew members they're very friendly. Clean plane. The flight was on time. I dont like the comfort my car seat its better that the plane seats. They charge for everything. This airline was very good. Now it's a low cost airline
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
They could offer free food and drink like other international flights.
Flight attendants to show up on time, offer drinks and food.
