Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "Window seat"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "The Crew was nice"
Cons: "The luggage took for ever to arrived."
Cons: "it took too long to get our luggage in houston, over 45 minutes."
Cons: "Keep up the good work"
Cons: "The particular seat I was in was horrible."
Pros: "Had a row upgrade."
Cons: "They misplaced out luggage and had to wait for more than 90 minutes before they “appeared”, since the ground personnel couldn’t give and explanation of what happened."
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Pros: "Food was great"
Cons: "Trip was long"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Cons: "Llegamos a Houston sin maletas."
Pros: "Crew exellent Food Ok"
Cons: "Enterteinment no working and A/C leaking to much"
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Pros: "Arrived on time, smooth ride great landing"
Pros: "Nice crew"
Cons: "The food"
Cons: "For price they dont give food."
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Pros: "Everything and also we don't whent to Bogota we directly fly to Ecuador so we don't whent to different part but we wait to much"
Cons: "Just to said something and sometime change what they talking but also is good experience to make share I don't have the same experience in the future"
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "Very short stop in Salvador. Super convenient and on time"
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Cons: "It so bad to recheck at the airport. These people made people upset."
Pros: "basically everything"
Cons: "the food"
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "I like the fact that I learned never to fly Avianca"
Cons: "Flight was delayed and caused us to miss another flight which set in motion a chain of other delays resulting in lost time and money, two things that I don't have to spare. Awful experience, I will fly united for double the price next time."
Pros: "Good food"
Cons: "Crew was not helpful, too slow for this type of service :("
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Pros: "The flights were on time, with great service. This was a connecting flight with only a 45 minute layover and I didn't worry about my luggage being lost (in then end it was transfered to the connection on time)"
Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."
Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."
Pros: "Good waiting area and attentive gate agents. Good crew and service for the flight, too."
Pros: "I was traveling with an injured hand and the flight attendants were very nice & helpful"
Pros: "Generous food and drinks. Smooth flight."
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "The attention I received."
Cons: "The food."
Pros: "I love that it was easy to get an exit seat(I need the leg room for my knees) and that they still feed people( not once but twice)"
Cons: "Really nothing to complain about although I did have to wait a little long for my bag(we all did)."
Cons: "Excellent experience during covid times."
Cons: "Boarding crew not very friendly"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "Everything in 1 class"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Cons: "the seat too back"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Pros: "KLM its great!!!"
Pros: "Great seat. Right behind first class."
Pros: "Schedule and boarding"
Cons: "Better food"
Cons: "a/c full, needs more control."
Pros: "The food and entertainment."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Pros: "The staff really helpful"
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Pros: "On time"
Cons: "Food very average"
Pros: "Crew was so friendly and nice"
Pros: "Some crew members were trying to their best"
Cons: "No entertainment"
Pros: "Food, on time, fast boarding process."
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Attended very helpful food is good"
Pros: "Exelent friendly sevice by the crew"
Cons: "Disliked having to go through security again right at the gate, also was not allowed to bring drinks into the plane that I had just bought inside the airport, had to throw away or drink them immediately before boarding because of policy, have not had any problem with any other airline..."
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "very cold on the plane and don't provide blankets!"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Everyone everything"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Food service and flights attendant re pass for drinks."
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "I now am a fan of COPA airlines"
Pros: "La tripulación es muy amable"
Pros: "Boarding was done on time."
Cons: "Food is horrible, and the crew could be a little bit nicer."
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"
Pros: "The same as my flight from Managua to Panama"
Cons: "Rude personnel at the gate"
We have to pay extra to check in this have to be free
The worst experience I could have. They are not efficient
Pros: "not much"
Cons: "same reasons as before"
Pros: "That it’s a Direct flight."
Cons: "Customer service is terrible with this airline."
Pros: "The fact that i got a flight."
Cons: "Crew service needs a lot of improvement on how to treat guest."
Cons: "Seat had no functioning audio so I switched with the person next to me. That seat wouldn’t recline."
Pros: "Not bad"
Cons: "Everything was good"
Pros: "Everything exelent."
Pros: "I loved the gate you could get a soda without having to drink it before entering the gate. We also love the direct flight"
Cons: "They wouldn’t allow my coffee I purchased in the grocery store on the plane in my carry on and we had no way to check the carry on in. A big loss of coffee all had to be thrown out. Fyi put your coffee in your checked bags not carry ons. We wish they had told us because it would have fit in our checked bags."
Pros: "For some reason I liked the pasta dinner. Entertainment system better with more options than Managua-San Salvador flight. Crew although in some case plain spoken was attentive and concerned with safety."
Cons: "Boarding in San Salvador was very chaotic, confused and rushed. Hard to determine where to line up. Sector based boarding not made clear nor enforced. Some of the chair were squishy and tended to sink backwards even when no special force was applied."
Pros: "All the electronics devices were down due to a malfunction so no one can’t use the phone chargers or entertainment screens."
Pros: "Business class upgrade was well worth it on the longest leg of our trip. While the day started out crazy as we ended up needing a wheelchair for my husband. The staff was so helpful at each airport with his needs."
Cons: "Everything in our paperwork said Taca airlines but it was avianca."
Pros: "I AM happy yo fly with Avianca, thanks for everything"
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Pros: "The plane's staff was great, the pilot was smooth on his landing."
Cons: "The plane on every leg of our trip was very overheated. The food was not great, but that's why I always pack some extras. The seats were terribly uncomfortable and did not recline at all - at first I thought it was just mine - but neither my husband's seat nor the row in front of us reclined at all. On this long of a flight, you need to be able to change your position. Not Avianca's fault, but we had to go through security for a second time during our layover in San Salvador while traveling from Costa Rica to the US. It was inconvenient and time consuming, as they searched almost everyone's bag, including ours, even though we had nothing we should not have had. Luckily we had an hour lay over, so we made it through in time."
Pros: "Everything. We didn’t get food, but they still have us mints which was a nice touch. The mood of the plane was very relaxing cause it was a quick flight, modern plane, I could choose my own entertainment."
Cons: "I couldn’t charge my phone cause the USB port didn’t work, I feel like that’s what usually happens with avianca."
Pros: "Personel was better than my previous trips"
Cons: "No comfort at all, old airplane, just one toilet!"
Pros: "The crew was trying to get service done quickly but had some patience while the kids was deciding the food and drinks."
Cons: "Our food trays was dirty. One of lavatories was dirty and soap dispensor was broken."
Pros: "Food service and friendly staff"
Cons: "Delay of one plus hour for flight."
Pros: "The friendliness of the staff, the free movies, and the offerings-free lunch meal, free headphones, and pillows!"
Cons: "The meal could have had healthier options. Also, boarding should have gone smoothly by boarding rear of plane first!"
Pros: "Good space and entertainment on board"
Cons: "The food was really bad"
Pros: "La comida no está tan mala pero podría mejorar"
Cons: "El personal de Avianca trata a sus pasajeros muy mal, dan un mal servicio, no hay cuidado para el cliente"
Pros: "Almost everything."
Cons: "The screen on my será wasn’t working properly."
Pros: "It was our first time flying with avianca. The flight attendants were very kind and helpful, even coloured and played with our daughter for awhile. Handed our little paper hats for the kids to play with which was a nice touch. We were served a light lunch as well, which is rare on airlines these days. Nice new plane too!"
Pros: "I was very pleased with many aspects of the flight. The in flight entertainment was extensive and include many films just released to pay per view. The crew was pleasant and attentive and the boarding process was handled quickly. The fights were on time. I was pleasantly surprised to find that a full meal was served on the flight. I don't remember the last time I had that experience."
Cons: "We didn't know they served food on the flight so we didn't know to request vegetarian food."
Cons: "My as with hundreds other passenger where left stranded with very little options on our return flight. At first they only offered half a refund which would take almost 30 days to process. Thankfully a very diligent agent got me a return flight one day ahead of schedule which forfeited a day of my trip and had me stay for a 14 hour inconvenient layover"
Pros: "Fast and on. Time"
Cons: "Not wifi on board"
Pros: "Everything was ok"
Cons: "Waiting room has not enough room."
Pros: "One more bag"
Cons: "ATR you have to walk on the platform to board the plane"
Pros: "Everythin. Fast and good confort and good experience well people they are good in the plane those thing Was great for me"
Cons: "Well yo wait to much for my suquet bagged because and i wait maybe 30 minutes or more and that is bad moment for me maybe different people like or no but one friend some body take his key in his bagged. He is so angry and sad hope everything is great but for me is hard when aeriolalines was to slow but thank you for everything"
Pros: "Just the entertayment only"
Cons: "This people don't know about safety, I paid for a window regular seat and they moved me to a exit, non reclinable seat in a 4+ hours flight and they didn't tell me nothig about the safety . This airline sucks."
Cons: "Si el viaje de Lima al Salvador fue regular. Del Salvador a Washington fue malo"
Pros: "Flight was great! This airline came through when spirit let me down. The crew was super friendly the plane was nice and they provide food and drink and movies. I'm excited to have discovered this airline and would definitely use them for my next trip."
Cons: "My board bags cost more on this carrier. Also ended up in the exit isle for both flights which for leg room is great but seats don't recline. But that's not there fault. That's with all planes."
Cons: "The flight was delayed with no explanation, even when we could see the plane at the gate. We felt that there were not enough people on the early flight so they made us wait for the later flight. If that were the case, an explanation would have been appreciated. Especially when one has connecting flights. We asked at the information counter near the gate and no solution was given for us missing our connecting flight international flight. very disappointing. I have only flown avianca twice and both times the flights have been delayed without any explanation being given. I think this was my last flight with this Airline. I am a frequent flyer with both American and Delta. I will look to those in the future."
Pros: "Mis compañeros de viaje eran colombianos y bolivianos mayormente, pero me sentí incluido. Todos estaban contentos. Gracias. La gente del mesón son amables, e hicieron más de lo necesario, aun ayudándome a imprimir mi itinerario, llegado a Bolivia, para que me tramiten mi visa en migración. Gracias."
Pros: "Food and Drinks provided on all flights, in flight entertainment, comfortable seats, smooth process"
Pros: "El servicio es excelente, el personal superior amable, un vuelo sin inconvenientes , sin duda fue un placer volar ene Avianca."
Pros: "The flight was on time and it was smooth, even with the weather conditions. Most of the crew was friendly. I wasn't aware of the free alcohol and chips. Restrooms were maintained."
Cons: "Had an issue with my initial flight ticket and it took almost 3 hours to resolved, as I was ready to leave at the airport. A notification about the issue would it have been nice, but it didn't happen, which personally cause a lot of stress. Seats were uncomfortable as expected. Tv and earphones weren't working. I booked on the last minute, I wish I could've bring my own. I didn't know I could've pick my own vegetarian meal. Crew members didn't emphasize that on the initial flight, or about the free drinks. Otherwise I would've gotten a better experience."
Cons: "Why if you don't eat pork due to religion? What if you are a vegetarian?....Well, they don't care!! They'll feed you pork. And if you ask for another option or a vegetarian option they will give you attitude!! Unbelievable!!!"
Cons: "Had a really good experience on the outbound flight SFO-SAL but this bad review is for my inbound SAL-SFO. The aircraft on the inbound was much older with no individual entertainment unit. But this was not the worst part. The plane was extremely warm especially at the front half of the plane. The a/c didn't seem to be blowing any cool air. Just warm-ish air which made it even hotter. i was sweaty for the entire flight. very uncomfortable. felt suffocated and couldn't wait to get off."
Cons: "I I wasn't able to take the trip. Due to traffic and and the change of time of my flight leaving I was unable to go. I still had 45 minutes to get to the gate but they said it had already closed it. I called their 800 number and they said they can put me on another flight the next day for $175, plus the difference in the flight so the whole thing would've cost me another $1200. I can clearly understand if it was me wanting to change my flight to leave another day, but a mishap should not be taken advantage of."
Cons: "We made our reservation four months in advance, and paid in full. When we arrived to check in we were told that Avianca had oversold the flight and we had no seats! This was an international flight with connection and failure to fly would have cost us our trip and thousands of dollars. After over two hours of argument and legal threats we were finally given our seats on the flight. We fly all the time and have never experienced this before. We may never use Avianca again although we fly regularly for both business and family to Colombia and throughout Latin America."
Pros: "people are nice"
Cons: "the waiting time to check in"
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Pros: "Never using this airline again"
Cons: "Horrible organization"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Cons: "Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job."
Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Pros: "Same as my previous answer"
Cons: "Same as my previous answer"
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Pros: "The price"
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Pros: "Seats not with big space but ok for a two hour trip. Crew attentive and very nice."
Cons: "Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example."
Pros: "Boarding was ok, but I was traveling on business clas and service, seat comfort, and food was really mediocre."
Cons: "My seat had the arm rest as well as the cup tray all cracked. Service by the crew members for the business class paxs was really mediocre and very poor."
Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Pros: "Great service! Clean plane, punctual, personal t.v."
Cons: "On my way back, it took long time to check the luggage in I was seated almost at the end. No personal t.v."
Cons: "No option for movies or chance to charge the cell in the plane."
Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"
Pros: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Cons: "The food. Was so-so"
Pros: "Flight attendants were nice and helpful. Food was great."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "I so the last One to board because the flight was over booked. Then the flight attendant sat a mom and child next to me because there was an empty seat next to me."
Pros: "Flight on time, friendly staff, smooth flight, his service, no long waits."
Cons: "I received an email the day of my flight announcing it was delayed an hour. Others also received this notice. I changed my plans accordingly and when I arrived at check-in was told I had just made the cut, and had only ten minutes to get to the gate. I explained the timing and was confused. They told me the flight was on time and that the email about the delay was just "a glitch". Not a harmless glitch. There was no communication before boarding to explain the mistake."
Pros: "No Kosher food option is unfair and not right."
Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Pros: "Good movies and wifi"
Cons: "I know its airport issue but I have to say my flight would have been perfect if I didn’t have to wait more than an hour wait line for migration check in Mexico."
Cons: "Pilots were late to flight...m"
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Pros: "Everything was great"
Pros: "Crew was nice"
Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"
Cons: "I got the last seat on the plane, and it smell pee all the way. Disgusting."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Cons: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "At least they put me up in a nice hotel and paid for transport"
Pros: "Chairs where comfortable"
Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"
Pros: "The economic price for the great service,because we can travel more often."
Cons: "The kind of sandwich too dry."
Cons: "Ever since Delta acquired Aeromexico the airline went from good to really really bad. The flight attendants are rude and entitled, the service during the flight is non existent and overall how the airline manage itself leaves much to be desired. The worst thing about all this is that the fairs are expensive and the price is not worth it at all."