London to Atlanta was good. Atlanta to Phoenix was not. Poor boarding as I had to check my rollerboard even though there was plenty of room in the bins. Crew seemed inexperienced. Sat just off the gate for nearly 30 minutes with no explanation from the pilot while the cabin got hot. I typically have a much better experience with Delta.
Wonderful crew, great movie selection and good food. I prefer Airbus to Boeing, much more comfortable
I wish the inflight entertainment system options were broader, but overall this was a fantastic crew and I can’t express how cheerful, welcoming, and attentive they were.
Flight was operated by Virgin Atlantic and it was up to their usual high standard. Minor grips about some issues, but they are really first world issues and as a whole, was an excellent flight.
I paid for a business class ticket on Delta. It was sourced to Virgin Atlantic. They changed out the aircraft which had fewer upper class tickets. Even though I'd checked into the lounge, was receiving alerts via kayak about the delay and changes; no one informed me that the seat would be changed - until I attempted to board and was told that I would have an economy seat or they could search to put me on another airline. Even the flight crew were informed of this change (10 passengers were bumped out of Upper Class) around 2 pm (1400) time. Hours would have helped to consider alternatives instead of making a last minute change. There needs to be compensation from both Delta and Virgin given this change in service/experience.
Movie selection was meh. Food was great. Crew as always great. I paid for premium because that’s the only way not to feel like a sardine. That’s how economy should be imo. Sadly passengers have to pay an extra $1000 to get what they should at base price but that’s all airlines. The airline industry in general treats passengers as cargo.
Ongoing flight was delayed. Staff at bag recheck was able to get us on an earlier flight. With only 20 minutes till take off we feared our bags would not make the new earlier flight. We were most delighted that they did and were there when we landed. Delta came through
When checking our bags at the Virgin Atlantic counter, the employee told us that we should go to Delta because we needed to verify our passports and our names. Fortunately the employee organizing the line stopped us and asked why we didn't hand over our suitcases. He sent us to another line and told the employee that we already have the passports verified in the reservation. She understood and received our suitcases. In London they have a general waiting room, where you stay until the gate number of your flight is announced. KAYAK informed us the gate number hours before the airlines did. Just like the flight to London, the legroom is too small. abusive for a flight of so many hours.
Bathroom broke, had to rush to board because of late exit of previous flight
Space and comfort was good. Staff could have been more helpful and friendly.
Really good, premium economy is worth for a daytime flight coming back from europe
Horrible! We departed out of terminal 5, not only was the sign for flights and gate information were so badly organized that it took 2 minutes for all of the flight info load for the correct airline. One would think BA would have new and well managed jet ways, but no you had to take a bus to the plane. It took for every and detailed departure by 40 mins. I’ve had better class of service from Indian Airlines. BA needs to work on upscaling to meet the Industry norms. I can see regional airlines using this loading method but not on an international flight.
Plane features were VERY old and outdated. footrest cushion was completely lose, plane felt dirty and a bit grimy. i was in business class. the lead flight attendant, Mary made a few announcements that didn't seem to put the cabin at ease (it didn't necessarily bother me, but could have bothered others). she said "the seat cushions aren't FDA approved, so you have to put them on after we take flight." everyone had already applied the seat cushions, and saying something isn't approved for flight may cause alarm. she also said at one point over the announcement ... "we can't get up because we are too afraid of the jet stream impacts" -- again, not helpful to those who are nervous fliers.
Extremely comfortable airplane, everything looked brand new, how lovely! My seat in Premium Economy was ever so comfortable, I did not suffer the usual backache I suffer when doing the transatlantic flight. It felt like seating in a reclining armchair. I loved the foot rest, did not need to use the portable device I usually carry along with me to replace one. I loved the spaciousness in front of me, and that there were only two seats (Instead of 3 in coach) in the window row, wow what a difference in comfort. Coach seats are always just a little narrow for my hips. The support of the cushions was great, firm and offered good support . It was easy to come out of my aisle seat, although I'm 70. The staff was courteous, both meals were delicious, very carefully prepared, and creative (fruit + cheese for the second meal, instead of the usual bread sandwich)
The plane was up-to-date, and the free wi-fi was very much appreciated! All of the ports functioned well, and the entertainment choices made the flight much more enjoyable. One of the flight attendants was unfriendly, but the flight was enjoyable overall.
3 hour delay before takeoff & another 30 minutes on the plane before taxi to runway
Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
My entertainment unit kept locking up and had to be restarted multiple times. Also those commercials for Budapest and Ralph Laureen. Come on those were stuff only those who can afford the outrageous fees of first and business class would be interested in.. And the fact you have no military discount is not good either,
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
Crew was nice, aircraft dated, entertainment same. Internet is expensive and terribly slow. Food pretty bad
I have flown Jet Blue many times between JFK and SFO. I appreciate how clean the planes are, the ability to select my onboard entertainment and the flight crews have always been amazing! Unfortunately, my trip from SFO to JFK on August 23 was unusual. I arrived early at SFO for the 12:00 noon scheduled boarding. The flight was supposed to take off at 12:45pm but after sitting for a while, the plane had to return to the gate to have a generator inspected. After deplaning and then reboarding, we eventually took off around 3:30 pm. It was explained to the passengers that because the plane was using a backup generator, additional fuel was needed and the flight would take longer than originally scheduled. We were originally supposed to arrive at JFK at 9:32 pm but instead, arrived at midnight. Unfortunately, I was exhausted for the funeral I attended the next morning. As a passenger, I have always expected that the plane will be in good mechanical order and that all parts will function as expected. I'm not entirely certain that if I fly Jet Blue in the future, that I will have the same level of confidence that I had become accustomed to. Thanks for the opportunity to provide this feedback. Kathy Nigro
The series of delays were very unfortunately - first the captain timed out, then the new captain didn't show up when we were told he would, then the first officer timed out. Those delays were compounded by after boarding, weather came in - obviously that's out of JB's control but it was frustrating after all of the other delays that seemed avoidable.
3 hours late JetBlue flight made me miss my connecting flight to Nairobi Kenya, they did not even offer me hotel accommodation, I paid out of my pocket, they did not know where my luggage was, let say my experience with JetBlue was nightmare.
From Edinburgh to Boston was pretty good, actually! From Boston to DCA? Not so much. More food offerings for those w/gluten issues please! I don’t do well w/wheat OR legumes so neither the pasta nor the lentils would have been good for me (or pleasant for those around me on a 6+ hour flight!). Staff on the Boston to DCA leg were brusque compared to those on the other 3 legs of my trip. Also, I paid $19/seat to select 2 seats on the Boston to DC leg and we didn’t get those Row 8 seats but were sat in ROW TWENTY-FIVE😕 Someone owes me $38!
JetBlue cancelled the flight along with hundreds of others, for no apparent reason. no recourse, no rebooking options. never booking with them again
We had better-than-average leg room and I loved the access to shows and movies. During boarding, we could not hear the agent even though we were close to the boarding door, which was kind of scary when we realized that half of the passengers had already boarded. Also, the entertainment was awesome, but I could not hear the movie as well as I would have liked, because my headphones were crappy. It would have been better if I could connect my own ear buds via Bluetooth or if JetBlue provided headphones.
Jetblue provided a very good service during the flight, the plane in a very good condition, the crew is professional, everything was on time. That's it!
Crew was very friendly. Did not like being jammed in the back middle seat. Don’t understand why I can not select an aisle for free based on first come first serve. Also first time I’ve been on a flight which attempted land then circled Detroit airport multiple times.
The regular feedback of any changes to our flights. The Jetblue staff were very helpful. Our flights were great. Lots of leg room!
We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
Based on my wife's damaged condition, BA very kindly upgraded us from cattle to business class. MUCH appreciated!! One of these days, as it gains more experience, BA MAY learn how to depart on time (with over 30 years experience with BA, no flight has EVER managed to leave on time), Once airborne, the entertainment was ever so very pedestrian. But the flight was uneventful and the cabin crew's service was superb. And whichever driver landed the aircraft had obviously done it before. But BA unfortunately is learning from that scuzzy airline Delta. Delta is ALWAYS stunned when one of its aircraft actually turns up anywhere and is NEVER ready to receive it -- even when it turns up where and more or less when it is supposed to, NOT an example worthy of emulation.
Incredible. The upgrade to Business was a phenomenal way to end my trip, beyond grateful for the generosity and hospitality.
Great! Apart from small sitting in one the flight everything else was good
It was pretty decent mostly cause I have leg room.
God food! Although some of the snacks were not to my taste. Nice amenities in premium economy made for a comfortable flight. The pilot was able to make up about half the time we were delayed in the ground (we were delayed over an hour before takeoff due to a shortage of tugs) Nice movie selection for entertainment. We were last to board the second leg of our flight due to.complications during transfer from the first flight of our trip, but did manage to board in time. We really enjoyed the video presentation for flight safety. Hilarious gets your attention! Really nice, sufficient accommodations for overhead storage, didn't seem crowded or jam packed. I enjoyed being able to track the flight on my monitor. I was disappointed that there wasn't free WiFi during the flight, I thought that was a complimentary service but you had to pay extra. It felt like we were nickled and dimed on that one.
That airplane is the most uncomfortable I’ve ever flown! Flight 267 LON-PDX Aug 10, 26 The middle armrests didn’t go up all the way. The aisle arm rest didn’t raise at all. The leg room area was compromised by a large metal box on both exterior seats. The headrests didn’t flatten. We got an email apologizing for no WiFi, but on the plane we’re told there would be WiFi. I never got it to connect. Pre-boarding support was great. Boarding was smooth. Crew was great. Food was DELICIOUS. A different plane would have resulted in a much better score.
Lovely attentive staff and even though take off was a tiny bit late, the pilot landed us early in PHX. Smooth easy journey and good touchdown.
Online check-in not available from Istanbul to Las Vegas. The check-in process at the airport was extremely and inefficient period. Took us over an hour to check in. Besides that, everything else about British Airways was good
My screen didn't work for the first 9.5 hours of the flight. The crew could not resolve. I don't watch much media so I had been really excited to relax and watch a BBC special but couldn't. Then I tried to use the online streaming on my devices - that never worked but I do have about 7 charges on my credit card that I now have to dispute with BA. Pretty annoying. Also, they ran out of meals and they served meals that had a serve by date of 1/26. But the staff were all very friendly and helpful when they could help.
