Professional comfortable flight crew food seat could not have been any better. Sure beats British air !!
Cons: "Check in was terrible. Took an hour waiting in line"
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Pros: "So ridiculous airline didn’t though in costumer at all"
Pros: "Everything operated according to schedule."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Cons: "3 hr delay. Had to finally swap airplanes."
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Pros: "Comfortable seats, nice crew, decent entertainment."
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Pros: "Flight Attendants professionalism"
Cons: "Due to AA delaying my flight I missed my connection; I'm a AA frequent flyer and I could say that have missed my connections about 50% of the time during my trips with the company during the last year. We were stuck next to the jet bridge for about 20 minutes because there was no one to operate it; as a result, I arrived late to get on my next flight. They close the flight even though there were about six passengers having connection delays because of American, the company refused to let us in the airplane even though the flight was in the ramp for about one more hour for unknown reasons."
Pros: "Nice, friendly crew. Even after a long delat which I'm sure must have frustrated them as much as us!"
Cons: "It can't be better than okay when you are over 2 hours leaving. They gave us some B.S. excuse. They told us an hour before the flight we would be delayed because they had to change a tire. REALLY, 3 hrs. to change a tire????"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Lateness, seat comfort and gate checking a duffel bag"
Pros: "Entertainment, food, comfort, competence of staff, cleanliness of restrooms - all good. We were seated separately per the booking, and at the gate, the staff there managed to get us together."
Cons: "Was impossible to sleep, but that's par for the course these days. It was a full flight."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Cons: "The in flight crew did not even attend the passenger properly or even did not satisfy the passengers with food what they supposed to deserve. I ultimately rate it poor airways and wish not to travel with BA."
Pros: "Flight was on time, crew was friendly."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Cons: "So. Many. Screaming. Children."
Pros: "Check in at the airport counter was quick and helpful."
Cons: "- Online check in did not allow me to check in my connecting flight with American, and the American website didn't either. - Seats were way too tight with cramped space. - Airport in Lima does not provide a vip lounge. - Boarding was delayed 20 minutes from the stated time"
Pros: "Actually had leg room on these flights and was pretty comfortable. Excellent crew, food pretty good too on the first leg."
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "Flight cancelled American Airlines aircraft old 30+ years No AC No entertainment"
Cons: "Lax arrival delayed"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Cons: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Pros: "Great team of flight crew members but boy it will be a long time before I want to travel through London Heathrow again."
Cons: "Too many levels of passengers"
Pros: "It left on time and we got there in time."
Cons: "Everything, I flew with Jetblue and after that I would rather just pay the difference next time, they wanted you to pay for Wifi, 10 dollars, no ma'am. I paid for a flight, why am I paying for extras that should be included , AA was like an airplane from the 80's or something."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
Pros: "Great experience!"
Pros: "Efficient boarding and friendly crew"
Pros: "Seat c58 was not built to be comfortable!"
Cons: "The temperature on the plane was cool."
Pros: "The crew was amazing and were able to efficiently accommodate me and my kids next to each other on a flight that was completely full... while we were almost late. An amazing experience. Unfortunately stands out of all others with United."
Cons: "The quality of coffee"
Pros: "United flight left without me! I was there in time...45 minutes early... but sitting in another one of their planes waiting to get off the connecting flight!"
Cons: "See above"
Pros: "I got a whole can of ginger ale"
Cons: "Not much room, seats uncomfortable"
Pros: "Plane wasn't delayed. Left on time."
Cons: "Gate attendants could have been friendlier, nicer. Had to stand in boarding line too long."
Cons: "Commuter flight need internet access. Please make it happen."
Pros: "We flew out if Eugene, Or. and we're in Cancun by 2pm. I loved that! We we're seated right behind the bulkhead for first class, so we had plenty of leg room. You can purchase food snacks on this flight and they're ok."
Cons: "The entertainment options are disappointing. The selection of movies, that you pay $5.99 for at your seat, are stale movies."
Pros: "The staff were courteous and helpful"
Cons: "It felt as if the purchase of the tickets was bait and switch. We purchased our tickets through KAYAK and remade to feel as if we were being punished for buying tickets at a savings. It turned out to be no savings at all as they charged us for luggage which is normally carry-on for both of us going and returning This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. We fly to Europe frequently but will never under any circumstance flight on United again."
Cons: "Only non nut snacks. Should offer stevia too as a sweetener."
Pros: "On time"
Cons: "Booked aisle seat. Plane change resulted in seat reassignment to middle seat. Awful. And United declined repeatedly to reassign me without $$$ upgrade. United sucks."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "Very friendly crew"
Cons: "3hrs waiting for the plane"
Pros: "Flights were on time and one even landed early."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Making the connectoin in SFO worked out because both flights were delayed. Offering bottled water and chips to waiting passengers was a small courtesy that I heard others appreciated."
Cons: "Couldn't understand the PA announcements in Eugene. Audio clarity problem. Flight delayed. It happens. I prefer media content from United accessed through the cabin wi-fi. That option wasn't working on one flight segment. Just an hour flight though. I'm 6'2". Could future planes have a variety of seat sizes? The leg room in economy is actually sufficient for me. It was difficult to find my delayed flights on the departures screen. United employees didn't complain about helping me though."
Cons: "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
Pros: "Staff was great."
Cons: "Had to pay for entertainment."
Pros: "Flight was wonderful!"
Cons: "Having to wait 2 hrs for initial flight which made me miss all connecting flights"
Pros: "the layover waiting time was relatively fast! Also, the united airlines staff was very helpful in answering any questions I had."
Cons: "I did not like that my first plane coming out of eugen had about an hour delay and I had to rush to my second flight. If it hadn't been for me being guided and me basically running I might have missed my second flight."
Cons: "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
Pros: "Unprofessional and completely disorganized the flight was oversold which is not a big deal but the way it was handled was beyond ridiculous. After the plane was boarded at least 4 Crew members boarded the aircraft and started moving people around it was chaos. I'm assuming it was one of the gate agents that insisted a couple of passengers Exit the plane. I've honestly never seen anything like this. At one point I heard a female passengers use profanity when asked by her traveling companion "what is going on? where are u going" the woman replied "I being told I have to get off the plane there are no more F--king seats" My option the crew and or gate agents were irresponsible for boarding passengers that did not have seats! Get it together united!!!"
Cons: "San Francisco always has delays. You pull away fro. The gate & sit on the runway for 25-30 minutes. Frustrating."
Pros: "I thought the whole experience was unorganized. The staff attempted to keep their calm but in the end they sounded just as organized as the flight line. (Referring to the trip as a whole)"
Cons: "I received 10 flight delayed notices on this trip. Five of the flight delayed notices were flight 6047. I missed a whole night in Oregon because of the delays and got in at 2 am into Charleston.. which was not ideal. I will not be recommending United Airlines. Also, for some reason the last flight was the coldest flight I've ever been on? I was tired, cold and miserable by the time I got to Charleston."
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Cons: "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
Pros: "Efficient and professional crew."
Cons: "Almost nonexistent snacks. I know it is a short flight, but a small packet of pretzels is pretty sad. The flight attendants are great, but come on..."
Cons: "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "Not much."
Cons: "The only flight leaving Eugene that would get me to Dallas in time for an urgent meeting left at 5:25 am. The crew identified something in inspection that gave them a little concern, so they called maintenance to come and check it out to ensure we were safe to fly (which I very much appreciate). The issue I have is that over an hour passed (after the flight was supposed to leave), with them giving periodic updates that they had called maintenance and were waiting for them. Finally I asked the people at the counter, who were visibly embarrassed, where maintenance was coming from (this is an airport - shouldn't they have it onsite), and they conceded that maintenance was at the airport, but they had no idea where they were. This delay resulted in me missing my connection in Denver, which caused me to miss the meeting and the whole reason I was flying back to Dallas a day early for. I essentially paid over $400 for an extra ticket (I had to not use my one on Friday - because it was just cheaper to buy a separate one way ticket). I will never fly United again."
Pros: "seats comfortable n Eugene airport easy to navigate"
Cons: "being unboarded on tarmac with white a distance to cover barely made connection"
Cons: "Seats are uncomfortable and very small"
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "On time"
Cons: "Crowded. Tight seats and I'm thinp"
Pros: "Very good connecting flight."
Cons: "No Wi-Fi, this was the only issue I could find and it was minor on a short flight"
Pros: "The hostess was entertaining"
Cons: "The plane was dirty and delayed"
Pros: "My first flight was cancelled and it appeared i wouldn't make it to my destination on the day which I intended. A Delta/united employee at the Eugene Airport (Collette) quickly and kindly moved some things around and got me a flight out only an hour later, upgraded me to comfort select seating, and some how managed to get me to my final destination (2 flights ) only an hour after I originally booked for. She did all this with a smile on her face while a worried guest (me) wasn't sure what he was going to do if it weren't for her impeccable service. Thanks Collete and United!"
Cons: "A few hours before flight time I was informed by email - not text - that "my flight" was canceled, which turned out to mean the flight went but I was bumped. I had to reschedule my entire trip for two days later (a trip to see a hospitalized relative). The affair would have upset me less if Kayak/United had simply informed me that they had overbooked the flight and they did not have room for me."
Pros: "Good beverages and we got in earlier than expected.."
Cons: "Super cramped and very uncomfortable. Was told to check my carry on from the first connecting flight and that it would get transfered to the second flight. It didn't. If I were not paying attention my bag would have got left at the exit of the plane like one person from my group who had to stay in Denver to pick up his bag in the morning after being told his bag wasn't at the exit of the plane and he couldn't go check for it."
Pros: "When finally able to talk to someone in customer service in san Francisco, jonanne joy and new trainee fworked hard to find a flight in the morning to connect to out international flight."