Cons: Heater insufficient, pretty "basic" car for full size price, not very comfortable.
Person at check in/out desk either new or incompetent, didn't seem to know what he was doing, had to ask for help from other counter.
Aug 24 2016
Pros: the quoted price was wrong - it was 3 times more than offered by you!
I think the guy thought we were our of our minds even though we had it straight off your site. didn't matter - we paid the asking price and all was well.
Aug 29 2016
Will have a good experience as long as you let the
Pros: We called the local number as soon as we found out that we missed our connection flight in Chicago. They gave us the option to pick up at the airport but had to add the airport fees to our original price that was given. But it saved us alot of headaches because of arriving at the airport late that day. It was much easier being able to drop the car off at the airport as well. Just a word of warning that if you get a car from an off site car rental place in Fargo, you may have to take a taxi to get to the car rental place. AND they close normally at 6 pm. So plan ahead to receive a better experience
Customer service was good and not good at the same
Pros: The fellow at the airport offered to get the car for me, although that simply meant starting it as the lot is really close to the door.
Cons: There were two problems. One was simply uncomfortable, once accelerating up to 60 mph, the vehicle shook continuously (for 300 miles). Obviously it needed an alignment. There was also a lot of ice stuck behind the tires and elsewhere on the vehicle and it kept coming off in big chunks. This did not make for happy fellow motorists; one actually gave me the finger.
The other problem was simply dangerous and foreseeable. The weather was a balmy -10 degrees which means someone cleaning the vehicle should pay attention to what they are doing. There was frost covering all the windows completely and it was impossible to get off because it was heavy and ON THE INSIDE. If you have ever tried to scrap the inside of the car window, you would understand. I have lived in the north country for 50 years, driving for 35, and Never have I had frost build up on the inside of a window. I couldn't see much at all on the drive home and spend 1/2 an hour the next morning trying to get enough visibility to drive in the daylight. I had to have the windows down until it got warm enough to start melting the frost and then there was water dripping down and it froze in big drops all over the windows. Finally, there was either no windshield wipe fluid or both nozzles were frozen and nobody bothered to check them and alleviate this problem.
I am shocked at the situation all-around.
Sep 19 2016
Pros: Good Service and friendly helpful people
Cons: I asked for a car at Hector field and my reservation was actually in town not at the airport.
We were charged an additional 10% and this was disappointing.
Make sure you are renting from the right location!
Pros: The service was extremely friendly, upgraded us several categories for a nominal charge. The agent was super helpful in trying to save us the money on the airport surcharges.
Cons: I booked for Fargo, and it was the downtown location instead of the airport. The agent was super helpful and suggested Uber to get us to the right location and avoid the 18% surcharge that the airport had. However, that was convenient.