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Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"

Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"

Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."

Pros: "Great people and crew early arrival nice passengers"

Pros: "Nothing!"
Cons: "Everything"

Pros: "Delta is great"

Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."

Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."

Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."

Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."

Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "Nothing"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."

Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"

Pros: "Excellent crew and comfortable flight"

Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."

Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "Nothing."

Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"

Pros: "Great,I loved it!"

Pros: "Food, crew, boarding"
Cons: "I had a screen in front of me that did not work. It was annoying. Fix it."

Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."

Pros: "The moviea"
Cons: "The time of night"

Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"

Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."

Pros: "Smooth ride. Delta got everything right from takeoff to landing."

Pros: "Entertainment options"

Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"

Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."

Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"

Pros: "The flight crew was great"

Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."

Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."

Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Pros: "Flight attendants were lovely"
Cons: "Nothing"

Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"

Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "on time travel care in treating my visitors from Kenya Africa"

Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."

Pros: "you still get a complimentary snack and drink"

Cons: "I had no room to move and my legs were stuck"

Pros: "Only 15 mins."
Cons: "Seats were tight."

Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "American"

Cons: "Two hour delay out of Denver, no crew."

Cons: "Such tiny seats."

Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."

Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Pros: "The helpful steward"
Cons: "The bumpy ride"

Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"

Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"

Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "On time. Efficient boarding."
Cons: "Stingy with the cookies. Somewhat uncomfortable seating. But what can anyone expect anymore?"

Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."

Pros: "Service was one of the best I have received for an airline."

Pros: "Friendly service"

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "Food and entertainment were great"

Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."

Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"

Pros: "Good connection"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."

Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Pros: "Excellent, friendly attention from flight attendants."

Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"

Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"

Pros: "Overall great flight and great service. No complaints!"

Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."

Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."

Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"

Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."

Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."

Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."

Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."

Pros: "Entertainment modules in cabin were nice"
Cons: "Forced to check my bag in at the gate. Upon completion of boarding, there were several empty spaces in the overhead bins, and my bag could have fit easily. Upon arriving in Houston, baggage claim was VERY slow. Small flight of less than 30 people. Southwest had 3 flights arrive and complete baggage claims by the time our bags became available. Airport personnel confirmed that it is typical or normal for American because they operate with a small "skeleton" ground crew. Flight arrived just after 11:20pm,, but wasn't able to head out for transportation until after 12:30am. VERY upset and disappointed with service."

Cons: "Small narrow seats"

Pros: "Friendly service"
Cons: "Snacks"

Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"

Cons: "Flight was canceled going back to denver from Augusta. American did nothing to compensate me for their mechanics breaking. Had no place to sleep and no transportation as I return my rental. Poor customer service will never use American again!"

Pros: "Seat was comfortable, and my favorite on this aircraft - 3F on the MD80. Boarding was quick, and service was efficient once airborne."
Cons: "AA crews are skimping on pre-departure service, rarely offering PDBs (pre-departure beverages), or, when they do, half-assing it by putting water and OJ on a tray and making it clear nothing else is available as they did on this flight. It sets the expectations very low for the rest of the flight, and that's what happened."

Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."

Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."

Pros: "Space security manners"

Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"

Pros: "Cool TV roomy seats , friendly staff."

Pros: "Service all crew excellent"
Cons: "Boarding tome"

Pros: "Nothing"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."

Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"

Cons: "2-1/2 hour delay due to poor maintenance"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"

Pros: "The crew"
Cons: "The seats r too small"

Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"

Cons: "No food no entertainment. It's a sad change from how United used to be"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."

Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."

Pros: "good entertainment through the united app"

Pros: "Nothing"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "On time from Checking In and Departure"

Pros: "Nothing was positive"
Cons: "Whole experience was terrible"

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Cons: "Very late."

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Pros: "Flight was wonderful!"

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."

Cons: "Very bumpy ride....but I realize that can't be helped"

Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."

Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"

Cons: "Delayed and got downgraded"

Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."

Pros: "nice flight attendancts"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Crew was great"
Cons: "Aircraft interior is dated."

Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Cons: "Nothing"

Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."

Pros: "I"
Cons: "I think United is improving constently"

Cons: "Seats are not comfortable and no leg room"

Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."

Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."

Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."

Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."

Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."

Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."

Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."

Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."

Cons: "Great employees!"

Pros: "Good flight attendants"
Cons: "Small seats"

Pros: "Great Entertainment choices"
Cons: "One flight attendant seemed to be annoyed by most people. I am allergic to onions, so I was not able to eat any food provided."

Cons: "Delayed 3 times. United is known for delays, everyone jokes about United delays!"

Pros: "Seats were comfortable and good amount of leg room"
Cons: "No fault"

Pros: "It was smooth and easy"
Cons: "Long walk to get to terminal in the rain."

Pros: "Seats and legroom seem roomier than other airlines. Helps that seats don't recline."

Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."

Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"

Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."

Pros: "The cost first and foremost and the smooth ride."
Cons: "Of course the seats not comfortable thats about it I normally just take a nap dont need anything else."

Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."

Pros: "I liked that the flight was not long"
Cons: "The seats were extremely uncomfortable"

Pros: "Overall it was a lot better then my flight to Atlanta"
Cons: "The seats are extremely hard"

Pros: "I liked the fact that the stewardess apologized after she realized that she assumed wrong."
Cons: "A stewardess yelled to get my dad off the plane because he was "drunk". This was not the case, he is on medication and needed to take it. I was very hurt and embarrassed because I was already concerned for my dad and there were many people on the plane. It was disappointing."

Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."

Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."

Pros: "I got the upgraded seat, (+$45). It was very roomy. There's no entertainment but I brought my own. Food and drinks for sale were good and not as expensive as the shops in the airport. No sandwiches, just snacks and booze. Overall was pleasantly surprised."
Cons: "It would have been nice to be able to buy a small sandwich.. It was a cross country flight and I was pretty hungry when I got off the plane."

Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"

Cons: "Lack of organization and a delay of 5+ hours on a 4-hour flight."

Cons: "DELAYED"

Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"

Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."

Pros: "On the up side the crew seemed to be nice and professional."
Cons: "The plane was too small and there was no entertainment. All snacks and drinks had to be paid for. I have never experienced this with any other airline."

Pros: "price"
Cons: "having to pay to get an aisle seat. Two hours before the flight for baggage check in at the Pittsburgh airport was not enough time to then be at the gate in enough time prior to take off. I tried to check my bag three hours prior and was told to come back and then there were fifty people in line ahead of me. Not a good policy at all.The TSA lines are too long. This will affect my choice to travel Frontier again."

Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"

Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."

Pros: "Nothing"
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"

Pros: "Great price, great service clean comfortable"
Cons: "N/A"

Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."

Pros: "It was on time"
Cons: "Flying is no longer a luxury over any other form of transportation. It was at one point. The only reason to fly is to get there faster. No appreciation was felt for for helping pay Frontier's bills."

Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."

Pros: "flight was only delayed because of weather. captain was good to explain and we didn't lose any time in transit."
Cons: "there is no organization, zoning was called two at a time vs. one at a time to allow for ease of lining up."

Pros: "Nothing"
Cons: "Everything"

Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."

Pros: "Both flights arrived early. The seat was comfortable enough"
Cons: "It should have been made clear at time of purchase that carryon baggage is so expensive. Also, I did not like to pay extra to reserve a seat, but it seemed that I could not complete the advance checkin otherwise."

Pros: "since the flight was a short one the seats felt like more room since not so padded."
Cons: "They charge for everything. NOTHING was offered for free that I could remember."

Pros: "Felt like u were in a sardine can !"

Cons: "I didn't even take the flight, cause my name was not enter correctly to frontier airlines and they charged $309.00 to make change."

Cons: "i wasnt able to even fly"

Cons: "Very uncomfortable seats. Horrible customer service"

Pros: "Crew was good."
Cons: "Not apples to apples fare comparison - Kayak & other search sites should have necessary alerts when these fares are shown Requires to purchase a seat while checking in online ! Additional fee for carry on bag ! Flight delayed by 2.45 but no flexibility to change flights from Frontier. I missed my meeting and had no reason to fly that day. Frontier would not change me to the next day."

Pros: "someone stole an item from my suitcase"

Pros: "The flight itself was ok. I especially liked the humor the captain used while going through the routine safety explanation! Also, despite being delayed by about 30 minutes, we still somehow arrived at our destination city early/ on time."
Cons: "My girlfriend pointed out that you guys do not have air-sickness bags available."

Pros: "Had a great fight all around. Staff was friendly and helpful. Lines moved efficiently."

Pros: "Everything was great prior to baggage claim in Denver"
Cons: "I had to wait for over an hour before the bags from the flight were sent to baggage claim."

Cons: "carr y on 70 $"

Pros: "When you pay for a discount airline you should not expect lazy boy recliners and 5 course meals. You get a seat and some pleasant people guiding you to it."
Cons: "It is now 2016 (almost as I write this). They need to have some sort of power port on ALL planes. Like a charging station, but I'd suggest one that can be swapped out with changing technology. Right now, a USB charging port at each seat would make flights more productive. On board wi-fi would also be a welcome amenity."

Pros: "The price was good. Considering it was Holiday time."

Pros: "Got me to where I was going"
Cons: "1 hour late"

Pros: "Best priced flights of anyone"
Cons: "SW airlines does do a better job wit incentives like first 2 bags free under 50lbs., complimentary drink & snack, and no charge for first carry-on. I'd honestly make Frontier my ONLY carrier if they addressed the first bag free, no carry-on fee and free water/drink & snack."

Cons: "Flight was several hours late, baggage took over an hour to get. No apology, poor efficiency and even worse poor customer service."

Cons: "I did not like the counter person messing up my baggage fee 4 times and then the flight attendant spilling my drink all over me."

Pros: "Flight was affordable"
Cons: "The seats were extremely uncomfortable and it cost $40 to check in a bag"