Flight was on time-ish, no trouble really. Call center folks were great.
Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there.
Nothing outrageous or out of the ordinary happened.
Accommodated my disabled mother through the whole flying process. Thank you
No free food was offered. Movies were not free.
Good communication from crew.
Good service, more leg room than American Airlines.
Everything was good.
I love Delta, especially their newer planes that have screens in the backs of headrests and free movies.
Leg room is never enough. I'm 6'1".
Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again.
Snacks & beverages on a 1 hour flight. Very nice crew
Older plane, no entertainment
Excellent piloting and cabin crew.
flights delayed overall
service. flights were delayed and they said there was nothing they could do
Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!
Phone charging outlet under my seat didn't work.
I didn't go. It was $400 just to change my name on my ticket from my maiden name to my married name. I am so disappointed and will never use Kayak again!!!
|Flights Arrive in||Palm Springs|
|Flights Depart from||Eugene|
|Airlines||Alaska Airlines, Delta, United|
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