had to check bag at gate when there was still overhead bin space. As usual the WIFI didn't really work.
The flight was delayed due to earlier issues at other airports. The crew was excellent & made it a good trip.
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
I flew twice this week on Southwest, was delayed over 2 hours both ways. From Pittsburgh to Chicago it was due to weather but the gate agents, pilot etc were great at updating everyone. Today from Midway to Pittsburgh the plane had come from an international location, kept getting delayed, no information was given until we were delayed for the third time. It was ridiculous, whoever scheduled that plane to fly to Pittsburgh after didn’t consider a lot of things.
The Southwest employees (all two of them) were very nice and cheerful despite the fact the line to self-check a bag (simply drop it off) was hundreds of people long. Thank God I arrived early to the airport because I stood in this line for at least an hour. Once on the flight that had been delayed by an hour, we had no Wi-Fi and thus no entertainment. Finally, I hope the investor strong arm tactics against Southwest pay off in a short-term windfall to your C-Suite because the rest of you are screwed. I have been a faithful Southwest customer for 15 years due to everything you just got rid of. I'm flying to Idaho and Washington in October, both places I used to simply book with Southwest without a second thought now with Frontier (Washington) and United (Idaho) because they offer everything the "new" Southwest does but cheaper and at better times, destinations, etc. This really makes me sad...
It was really nice! I appreciate the gate attendant allowing families with small children to board early on in the process… that was very helpful! The internet service didn’t work with the app I was trying to use even though I paid the $8… other than that it was great! Oh and I should’ve asked for the whole cranberry cocktail can. That cup was about 2 sips…
I liked the boarding process with our loading group and numbers. I disliked that I couldn't guarantee our seats together. I didn't like that the Internet costs $8/ flight, but did love all the inflight options available through their app. I disliked no charging station at my seat for a 3+ hour flight.
The crew was very nice and respectful and everything went well.
Great! Although the flight was about 40 minutes delayed, the crew did a good job getting everything boarded quickly and efficiently.
Having a direct flight between Pittsburgh and Austin makes traveling so easy.
Many gate changes in Seattle and mechanical problems on plane which resulted in a new gate change. Both flights, from Seattle to Detroit and Seattle to Eugene resulted in a lot of walking and tram taking.
My very first, first class flight! Loved the comfortable seats, foot rest and beverages. Did not have food due to short flight. Crew was very friendly!
This flight was all good. It was packed, but it took off on time and there were no problems. It would have been nice if they'd checked our bags for free, as they sometimes do.
The internet was down, which made my work plans impossible while inflight.
Boarding much smoother than previous United flights! The flight attendant helped monitor putting bags in overhead bins. On united no help resulted in bins in first class being filled before I boarded for first class. I had to search further down into economy. Then got stuck unable to return to my seat. People were putting backpacks that needed to go under seats in bins. It was a mess. This flight was a refreshing improvement. United also had so many categories of preboarding that first class could not board early. The pilot talked to us directly instead of using the intercom before flight.
The planes were in very nice condition. Comfortable enough leg room. I had a very quick connection on my return home I made it just fine and so did my luggage!!
Most of it was good. The flights were on time. The staff were helpful and friendly. I had a short time connecting flights and they let me deplane first and I made the connection. On the outbound from DTW to SEA I was seated in the middle of two very large people. I am petite and even with my arms crossed they were both hanging over into my seat touching me. The meal had way too much pepper and spice, my lips were burning. Other than those two issues, I was pleased with the service and the trip and will use Alaska Air again.
Wheelchair assistant was on the spot, and very helpful. Gate agent was kind, and made sure I boarded the plane without having to try to hurry with my painful hip. My seat was so comfortable, 20A. I am tall, 5'9 and I need to stretch out my legs due to chronic nerve pain in my back that runs down my right leg, in addition to the bursitis in my right hip. Alaska air has the best economy seating in the market. So much room for legs, elbows, etc. When I arrived in SEA, the next Wheelchair was waiting to take me to the next gate. Great communication.
Very delayed for seemingly no reason. Made me miss an event
We sat on the tarmac for 25 minutes after landing and it caused me to miss a connecting flight. It turned a 7 hour travel day into a 14 hour travel day. That really sucked.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
Only beverages were offered to first class and I thought the flight attendant could have also served the Delta Comfort as well instead of sitting down and staring at her phone and walking past all of us to the back of the plane to charge her phone more. There was a complete lack of turbulence and was safe enough for flights attendant to walk around in the front of the plane, collect trash and serve a few people water and turn off the seat belt light. Also didn’t enforce people putting their seats into the upright position and allowed two passengers to remain reclined during landing. They seemed out to lunch completely. Usually my experience on Delta is much better.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Delayed. Hot. Passenger next to me was so large I couldn’t move.
2+hrs delay without any reason provided and a cramped flight
Originally, I was booked in economy. I paid several hundred additional dollars to upgrade to first class. Then I paid several more hundred dollars to change my flight to a slightly earlier flight. I asked if the changed flight would also seat me in first class, and I was told that it would. When I boarded the plane, however, I was seated in economy. So, I paid $500-600 more than I paid for my original ticket for an upgrade and a changed flight - received the changed flight (which was nice), but did not receive the upgrade. So, I was not completely satisfied.
I noticed that the planes seem to be outdated. There was no entertainment per se. Also, the waiting area did not have any working electrical outlets
Delayed due to thunderstorms and no in-flight service due to rough weather — both of which are out of Delta’s control. Flight was good overall.
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
It was serviceable, nothing special but nothing awful on this leg.
The flight was delayed from take off because only one runway was operational in San Francisco.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
the whole trip was smooth, and as comfortable as flying is these days. flight crew was friendly and very courteous and helpful.
United have really come back. Airport and boarding process is clear and good, app and information also very good
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.
I've flown American several times this summer and I have yet to get a flight that leaves on time. However, a delay is better than a cancel. So far I have had four canceled flights and two delayed flights
The flight was delayed and was not forthright on the time that it was likely to depart where Flight Radar 24 was reflecting a later time that ended up being accurate for the takeoff. The plane was filthy with food smashed into the carpet and crumbs were piled under the seat where I was to put my backpack. It looked like a full sized Lotus Biscoff cookie was pulverized under the seats in my section. The seats were so uncomfortable especially when the person in front reclined his seat completely to where it was smashed against my knees and I am only 5'2". The fruit and cheese box for $13 was lackluster with no flavor and not satiating at all. The plus side is that I did get one full can of ginger ale. The flight attendants looked miserable and tired, probably due to the last minute need for a new flight attendant to fill in since the original one assigned could not continue on to service this flight. Improve the flight experience for customers and maybe the irritability and stress of flying in today's environment will not negatively impact the joy and stress of the employees/flight crew. This is why I prefer to fly non-US carriers whenever given the chance.
DELAYED AGAIN and AGAIN and AGAIN - not only that, you delay in 20 minute increments for hours and hours instead of having an accurate delay understanding.
Communication not good, too many changes. Three flights were cancelled due to weather and the options were not acceptable. I had to cancel my Canada portion of the trip.
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
Very long delay at PHL. The old section of terminal F is a disgrace. Take-off was 3.5 hrs late. It was not just the bad weather, but also too many jets occupying too few slots, a very PHL-based problem.,
It was delayed 5 hours due weather and your app should be rebuilt or disabled. I could not change my original flight on delta so I did it through the delta app. Then rebooked on American once delta cancelled all flights from LGA to PIT on 8/27. American Airlines was fine once the flight took off 5 hours later. I wish my company would find a better provider than kayak.
My luggage is missing. I haven’t received it. No one seems to know how I can find it
Nothing with the flight. It was good. Crew as very helpful especially fist class flight attendant.
There was a delay due to mechanical issues that took an hour for the person to show up to fix it. It made me is my connecting flight. The plane itself was very cold. Besides that the flight crew were all great.
