Didn't buy food and did not use entertainment as these were not the purpose of my flight.
Website could be better with faster access to specific flight information and boarding pass once reservation is made. Not a fan of no seat selection on line. I had to consult gate agent each time to change seats on flights with lots of open seats. This cannot possibly be cost effective for airline. On plus side, Alaska seat legroom seemed larger than American. ns
Staff inside Portland terminal were rude, made us fell rushed and not at all accommodating to seniors. For this alone I will probably never booked from them again.
It was fine—the seats are not very comfortable and the aisles are very narrow. Nothing different from other airlines
I booked a round trip. I ordered a lunch going and a lunch for the return but got both lunches going. Could have been my error. Both lunches were good.
Well the flight being delayed multiple time really was frustrating. But the crew and flight was good.
generally good. No snacks or drinks on the flight 3379 from Portland to San Jose, CA. Sad.
Everything except for the lack of a choice of the snack provided was great.
All went smoothly. Only one delay departing Seattle of around 30 minutes.
I like the friendliness of the staff. The food choices were OK. I wish there was more options. The entertainment through the movie portal was alright.
Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
Crew was good. The reservation got mixed up and they didn't have my TSA number. I am also a Silver Medallion and wasn't able to use Sky Priority.
Delta made it easy, comfortable and timely. The crew was fantastic.
This route with Delta always has delays or is cancelled. Aircrafts seem smaller and older. I fly Delta quite a bit - haven’t had issues with the international flights. But this route has always been the troublesome one
Three seats in first class were broken and while they were able to still acommodate us it was looking very touch and go and they had others they could not acommodate
Mechanic delay in addition to a 2 hour change in takeoff time was frustrating.
Delayed due to thunderstorms and no in-flight service due to rough weather — both of which are out of Delta’s control. Flight was good overall.
The flight attendants in SLC were rude. I arrived 40 minutes early to gate. Ticket said I needed check in for seat assignments and tried check in and attendants said they weren’t doing it. And proceeded to never call me to give me a ticket so when time to board I received the very last seat. Please relay to employees to do their job better..,
First class ticket. They ran out of food and I sat hungry watching the others eat
They we able to seat my companion and I next to each other. Plane’s temperature was very cool. Willl be more prepared on return trip.
All was good and they were able to seat my travel companion next to me. Thank you.
Like the ample leg room. May as well not bother with snacks if it's only a two ounce bag of pretzels. Didn't use the entertainment option. Was there one?
What an amazing flight. I haven’t experienced this level of service in a flight in years. This will be the only way to fly to Hawaii for me in the future.
Kayak sold me a ticket after check in time. Could not check in. Could not get on flight.
Love you guys are so friendly and kind and wonderful
Agents talk too fast over intercom. I know it’s memorized and we’ve all heard it before. Just slow down a little. Stop charging for checked bags. I was pleased to get my bags promptly at each end of my flight.
Everything was great except having to check in at Alaska. That was a surprise and took extra time and effort. Should have been explained somewhere maybe on the HA electronic ticket.
It was clean and the crew was great. I wish the chairs could recline just a little more and you would provide small pillows for people with bad backs. My back is fused and a little support would be great.
IAD with the archaic people movers is just a place to be avoided.
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
This is the best united airlines flight that I took. The crew was very friendly and the food was tasty!
It is clear that someone knew, and competent, is in charge of food at United Airlines at least for the international flights. I was flying in coach, but the choices of the dinner were excellent. Tasty, and appropriate size. I had the beef, which was a little bit like a shepherds pie, and it was good. Nothing comparable has been served on a United flight in years. It will not be confused with three star food, but it is very good for airline food. Even better was the breakfast choice between a cinnamon roll and a breakfast sandwich. I chose the breakfast sandwich which was absolutely delicious and which I would happily order again at my local Starbucks or Panera. It is clear that someone knew indifferent is in charge of the food and it’s about time.
Had one staff that was not pleasant. Seems they are stressed with too many people to care for.
I would have liked an opportunity to move to a different seat ( even would have checked in my hand luggage)as I had health issues where I didn't have to clamber over the passenger next to me to for toilet use/ movement [ She was a highly unpleasant neighbor to sit next to]. In addition, I found that my European phone plan had run out of data and so I was not receiving emails from yourselves on airport wifi to be able to check in online and verifications difficult as did not accept the ticket number I had. I asked for an extra blanket but was told there was none. Then I saw other passengers receiving them. I couldn't eat the food and asked for snacks : Stewardess said " on the way" but they did not bring. The best bit was the check in process in Lisbon. Very efficient. However, I did not understand why we had to collect our bags at Washington then go through customs again. It was not explained. I also with my leg and health issue had approximately mile walk to the gate ( which then changed) . There appeared to be no moving walkways or help provided.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
We had a very long diversion and our food voucher didn’t work because the restaurants were closed
United airlines, mediocre at best. No issues , nothing great . Worked for me
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
