Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Horrible I am at almost 2,000,000 miles on United. This was probably the worst flight ever. An hour and a half before takeoff I get a message that they’re changing the plane and I no longer have a seat in Polaris business Supposedly, there was a problem with the plane, but then there was no other plane Finally, they decided to bring a plane from Newark to Washington Dulles Of course the original flight was at 10:45 PM so by the time the plane got there it was 12:30 AM. It had not been cleaned. It had not been catered. They don’t really have people available to do those things when it’s not pre-programmed at 1 o’clock in the morning. The crew had to be changed And the new plane held 28 fewer people than the scheduled plane There is no way you can hate United Airlines enough The people at the gate were actually just fine, but it was management who was completely useless And did they send extra help to the people at the gate? Did they send supervisors? Of course not. Just don’t take United find somebody else or buy a boat
Great experience. Boarding was fast, staff were very nice and funny, everything at the seat worked well.
Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
Flight attendants were great. Food mediocre. Bamboo utensils not Great especially if you have to cut something. Seating a bit crowded.
Lost one piece of luggage even though I checked in 2.5 hours before the flight
The crew was the worst ive ever had in my life flying with United Airlines, letting another person move my bag without asking and then the staff saying would the floor be better after I kept begging saying dont move my bag it has fragile things inside. This incident truly makes me they favor other customers more and I dont want to worry about being on the tail end. Especially if they dont listen any input, no care for what I asked but accommodated those who are reckless and disturb others more...
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
United has been holding my money for a cancel on another ticket they wouldn’t let me fly for going on 5 months. Terrible service I wouldn’t choose to buy tickets or fly with united again. Very bad experience generally dishonorable and poor service .
Everyone at icel air just passes the buck if there's a problem which there was they don't want to know about it any company can be good if everything goes well it's what shows is when something doesn't go well how they handle it and trust me Iceland air does not know how to handle any kind of problem
I paid for our seats and when we boarded and went to our seats it was the last row. I would have never paid for my seats knowing I’m sitting in the last row. The airline must have moved our seats and I didn’t realize it when we checked in.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
The flight itself was fine, even with a one-hour delay leaving on the Reykjavik tarmac (the lost time was made up during flight). Our experience at the Reykjavik airport on arrival was terrible due mostly to the one hour it took for passport control. Only two stations were open for our category, and the room was full with a huge crowd.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
Repurchased food and it was moldy and expensive. But I figured it was bad luck so I purchased a cup-o-noodles, halfway through them we hit turbulence and the flight attendant was passing with the garbage, it would have been two seconds to grab it, but he was snarky grabbed someone else’s plastic cups and went to buckle up… I used the puke bags to secure the soup before it became an accessory. When he finally came around he gave me a face like a petulant child as I handed him the soup neatly wrapped in the paper then plastic bag. I watched a movie in silence as the rental or headphones was ridiculous at 4€ for those .10€ cheap plastic toys. No English subtitles on an American movie… crazy. I disliked the whinny little tourist trap and now I hope that it sinks into the ocean or erupts in a catastrophic eruption for their beloved “I live on an active volcano” pride.
The Check-in process at CDG was confusing and the crew was not helpful. But the flight was on-time and that is most important to me.
At least one soda free, felt like I was nickeled to death.
Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.
When you consider the price I ended up paying for everything. This was not a good deal! I had no idea that this airline had changed to a bargain basement no frills airline. So, it was disappointing to have to pay for every little thing. The only thing included was water and coffee. You have to pay for everything else! So I just felt nickel and dime.
Awful! Rude attendants at gate. We were rushed along just to wait on hot bus to board plane and waited an hour extra to take off. My luggage was and still is lost and it’s been stressful and inconvenient and a big waste of time trying to track it down!
Very cramped and uncomfortable for a large long flight! Not great service. My luggage was lost and is still lost 5 days later!!!
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
They lost my bag and have yet to find it, they won’t talk to me or give me any customer service at all. I’m now having to contact Alaska to help me because Condor won’t give me any updates and it’s been over 24 hours with nothing
I did not like that I was charged $ 60.00 for a window seat, 26A, and then assigned a middle seat, 44D, without any excuses.
As I am 6 foot four and a large frame seek comfort was not very good hardly any legroom which I couldn’t enjoy my food
Great crew. Food was pretty good. Seats are narrow and internet is expensive
This Condir premium economy is terrible. All it is is a few extra inches of legroom in an economy seat. British airways premium economy is the same as a first class domestic seat, wider with more recline. Plus the flights were all late to leave, arrive, etc. terrible day.
Absolutely the worst food I ever had on any flight. Half of passengers simply didn't eat their meals, as I noticed.
Food could be better. Service was just ok without any enthusiasm...
