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Top 5 airlines serving Europe to Valparaiso Destin-Ft Walton Beach
Scores according to KAYAK customer reviews
Cons: "Less legroom than other airlines but have never flown to South America before"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Pros: "The crew was so nice and funny!"
Cons: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Nice crew"
Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "Attendants, food and entertainment very positive"
Cons: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Pros: "When we need help but nobody come to help ."
Cons: "Ac not working properly. Hot."
Pros: "The Venice airport is beautiful so the trip got off to a great start. The seats were comfortable on this long overseas flight to Atlanta. The meals, beverages and snacks were frequent and good."
Cons: "In Atlanta the terminal was switched twice."
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "Didn’t load my bag at point of departure"
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Flights were on time and friendly attendants!"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "Loved the safety presentation made by the live stewardess!!"
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Cons: "Small plane"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew."
Pros: "Timeliness of flight."
Cons: "I was told if I didn't show proof of a return flight to the US that they wouldn't let me board. I live in Mexico. None the less I had a return trip booked for a family event on another airline."
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Cons: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"
Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "I had my own entertainment...none on the plane. No food...just pretzels."
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Very nice airplane and pleasant crew"
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Wifi on klm"
Pros: "Excellent crew, good food & movie selection."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Amazing crew"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "No reading light in my seat..."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Easy to board and easy flight."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Left ontime and service was excellent."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Pleasant flight"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Great food"
Cons: "Sears we're toooo small"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Enough space good wine and on time"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Flight was quick, professional, friendly."
Pros: "...The transfer at JFK was terrible"
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Cons: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "Flight was delayed for 4+ hours"
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "Entertainment programs"
Cons: "New variety of food"
Cons: "Crew on the ground was very rude"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Cons: "Boarding clusterf..."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pros: "On time, no hassle."
Cons: "Excelente aerolínea"
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Good food and service"
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Cons: "Flight cancelled because of weather"
Pros: "Super fast boarding and smooth takeoff"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "quick flight 10 min ahead schedule"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Cons: "Nothing that I can remember, again I was too tired to stay awake."
Cons: "To many announcements on a overnight flight."
Pros: "Great service by attendants Spoiled us with food"
Cons: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "Offer water or soft drink without buying it."
Cons: "Trip from London to Madrid wasn’t confortable ande crew was not friendly"
Pros: "The entertainment was good and the crew friendly"
Cons: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"
Pros: "Yeah Ok...average"
Cons: "More movie options"
Cons: "Old entertainment systems. No charging for phones."
Pros: "Selection of movies and stewardes."
Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"
Cons: "Most passengers had to pay for any food even water. No plugs at the seats."
Cons: "Too much of time at security check in London. We almost missed our flight"
Pros: "My luggage made it to LA"
Cons: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Pros: "was a very unremarkable flight,"
Cons: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"
Pros: "orderly boarding"
Cons: "seat assignment"
Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."
Cons: "Not a lot of space"
Pros: "How short the flight was and the fact that I had an empty seat next to me."
Pros: "Nice plane and comfortable seats."
Cons: "Water and all other food and drinks were for sale only. No entertainment."
Cons: "bigger seats"
Cons: "Customer service"
Pros: "No refreshments were offered."
Pros: "The crew was nice"
Cons: "There was absolutely no room for me in the seat. It was very cramped. The planes from Dublin to Munich and Munich to London looked dated and shabby. There was no entertainment available. The food was mediocre to bad."
Pros: "Entrees were OK"
Cons: "Not nearly enough snacks. They were pretty much out in business class half way through the flight"
Cons: "I did not like the seats. I have. Bad back and found the seat uncomfortable."
Pros: "Seats were leather, plane was clean"
Cons: "Delayed over half and hour"
Pros: "Great it was a short flight."
Cons: "Plane had no entertainment"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "The crew were exceptionally nicer ery"
Cons: "Everything was pleasant"
Pros: "The flight left relatively on time and arrived only ten minutes late. The crew were as friendly as they were totally unaccommodating."
Cons: "In coach, every refreshment costs money, even non-alcoholic beverages, yet all four of my (valid and working before and after) cards were declined, and like all airlines nowadays, they refuse cash. The flight attendant was totally unsurprised, and mentioned they'd been "working on fixing that for a while." Every other airline I've flown, when they can't process your card, they accept it as their issue and just give you the beverage. BA were quite happy to leave me sitting thirsty without even a water for the two hour flight, with nary a apology for their technical issue. A rather basic plane, without entertainment, nor internet."
Pros: "Staff was very nice."
Cons: "I feel it is very cheap of the airline to charge for all food and beverages during the flight. A small snack and complimentary water/soda/juice would have gone a long way."
Pros: "arrived safely and on time"
Cons: "Nothing was included. No snacks, not even pretzels or peanuts. No beverages unless you wanted to pay for it. No entertainment, such as music or TV shows (flight too short for movies.)"
Pros: "Very smooth ride, good food. Glad to fly again."
Cons: "€75 to check a bag PER PASSENGER"
Pros: "Helpful crew."
Cons: "No food and entertainment which is expected for the short 2 hr flight."
Pros: "A very long flight but decent food, good entertainment and leg room surprisingly not bad"
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Cons: "Very rough ride, made me sick"
Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."
Pros: "ALL crew members were attentive, courteous, pleasant, and welcoming. Food & entertainment was better than other US based airlines. I'd definitely consider flying with BA again via Transatlantic route."
Cons: "I tried to reserve my seat and do a 24 hr advance check-in - no luck. I was in the airport in Munich at 9am, could not get a boarding pass for the London-Boston leg and asked to have an isle seat reserved - no such luck!! I was squeezed in on a window seat in a row of 3. Try to get up when the 2 people in your row are deep asleep! I was disappointed that they did not honor my request, which was made online and supposedly held in the booking system. Heathrow is another story - terrible airport, no decent food. Oh, and BA even charges for water on the European flights. How low can you go?"
Pros: "British Air was excellent, but there was poor connectivity between them and Kayak(webjet)which left me seeking information even at the last minute"
Pros: "The crew were ok, nothing really to comment on bad or good."
Cons: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."
Pros: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Cons: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Cons: "Missed my connecting flight and experience was horrible"
Cons: "Flight was cancelled . And BA didn't manage it well for me . I am flying business . And have gold frequent flyer . And they offered cheap hotel by airport . Without even a shuttle to go to. I managed to go by myself . You have to stand on a line for an hour to get answers and another line with another 45 minutes to find solution. It's really bad ."
Cons: "I bought my ticket through you and thanks to you my name was spelled wrong and I could not get my ticket. We called the company for hours but no one would help us. I had to buy a ticket that was double what I bought from you. I demand that I get a refund in full of $1300 and another $2700 to cover the ticket that I had to buy last minute. Email me at email@example.com about how we can go about doing this."
Pros: "The flight staff were great, cleaned the toilets and were very efficient."
Cons: "There was a half an hour queue for customs at JFK for US passport holders. I asked the customs official who to address and he said the airline but I know this is an airport problem. Please advise if you know he contact info if the person to address. Major design flaw and inefficiencry after a 7 hour flight."
Pros: "The crew was great, food was very good, the entertainment system was awesome"
Pros: "Seat width"
Cons: "More leg room, Southwest actually has better leg room"
Cons: "Boarding process including changing terminals, going thru security is awful. This time I had ample of time to go Thru that long waiting process but last time I almost missed the flight. Heard from others the same issue. London Heathrow airport needs to come up with better solution before losing the"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "The crew seemed nice, they allowed me to board early."
Cons: "There was no entertainment because the system was not working in our area."
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Excellent crew"
Cons: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"
Cons: "No entertainment or WiFi at all"
Cons: "The stewards on American Airlines are literally scary to talk to; rude and unprofessional."
Cons: "Boarding and the crew was not nice"
Pros: "service perfect"
Pros: "Arrived safely."
Cons: "Noisy children."
Cons: "It was freezing on the plane the whole flight"
Pros: "Everything went smoothly"
Pros: "Great customer care"
Pros: "Nothing — the flight was cancelled because of a fault on the plane."
Cons: "Cancelled flight.."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Cons: "I had already landed late from Budapest, and therefore missed my connecting flight to Raleigh, so I was put on a different flight to Raleigh via Philadelphia. Only, my new flight from London was delayed by one hour, causing me to land late in Philadelphia, and miss my new connecting flight to Raleigh. I was put on a different flight, but there was no seat for me, so I ended up being stuck at the airport overnight. All these in one day!"
Pros: "Friendly staff, good entertainment option, good food."
Cons: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Pros: "Crew was nice we."
Cons: "We were separated from our children even after we upgraded seats because they bumped us on the other flight."
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Pros: "Almost everything :) Great new aircraft, really nice crew and well organized boarding."
Cons: "It is a longer flight that I would have liked, but I knew that."
Pros: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Pros: "The flight to New York was not full and I was surprised when the representative automatically upgrades me to an even-more seat, which I found great because at 6-feet tall I had a tough time on the way to England being in the right spaces at the rear of the airplane."
Pros: "Good Hospitality"
Cons: "insuffecient supply of juices etc"
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "I love everything on my trip service, time, flight"
Pros: "Delicious food. Very smooth flight had a great time traveling with this airline"
Cons: "The seats were uncomfortable and tight."
Pros: "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
Cons: "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Cons: "Flight was cancelled. Disaster"
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "It was excellent!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
Pros: "AmerAir mostly on time. Good entertainment device. Food pretty decent."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Pros: "We made it one piece and the pilot clearly made an effort to avoid turbulence by changing altitude constantly in search of smooth air."
Cons: "Crew brought food whether you wanted it or not. They loaded up my husband's tray table with food for 3, even though they were all asleep. I was sitting across the way, so, perhaps they didn't hear me say no thanks. The entertainment system was awful. You had to go through all the steps again and again every time you tried to simply check flight information. Annoying. When we arrived DFW customs, one of our bags was missing. Still in London. No surprise. LHR is awful. We would not see that bag again for nearly 4 days. They gave me some thing about a belt problem between T5 and T3 in LHR. We went from T3 to T3. No excuse. Probably fell off somewhere. Chocolates were a bit melted and chip bags burst. Whenever it was, it sat in heat."
Cons: "No way to charge a cell phone during the flight. No chargers at the airport waiting area for the flight. There was a metal box under the seat in front of me so i could not out my bag there, could not even fit my feet there."
Pros: "Very smooth, through customs, getting luggage, etc."
Cons: "seats were rather cramped. Food wasn't very good"
Pros: "Food was decent, lots of snacks and drinks provided. Entertained was decent."
Cons: "Flight was 4 people overbooked. Boarding time was unclear because thr airport never changed the boarding time on screens. We also had to have our passports checked 3 times 2 through regular customs and one just to get into the small waiting lounge. Families and friends' seats were scattered throughout the plane. Boarding was chaotic because children were crying because of separation. Didn't realize this fought was operated by American Airlines so I couldn't call ahead of time, but even then... There were no switching because there was zero space."
Pros: "Comfortable sitting Good assistance food is not so good"
Cons: "Food is not suitable for indians"
Pros: "Efficient crew, efficient boarding"
Cons: "Crew needs to observe whether there is obvious bad manners being manifested, and intervene. Man next to me had lap top and tablet open all 11 hours of the flight, elbowed me constantly as he typed, and took up much more room than was in the seat. You can't expect passengers to have to confront/call out such bad behavior; the crew (which certainly observed my seatmate's incredibly rude/greedy behavior and my discomfort) must be proactive."
Pros: "Crew was nice and helpful. Flight was smokth until some turbulance when landing, which was fine."
Cons: "The screen wouldn't allow me to watch films, but it did let me watch TV shows (which I wasn't interested in). Made the long flight a bit longer and more boring. I wish that the seat was more comfortable with additional legroom."
Pros: "Our flight was smooth other than a few bumps along the way. Pillows and blankets were provided. The plane seemed clean. Most of the staff seemed friendly and helpful except for one stewardess who seemed to be in a very bad mood. The food was fair for airline food and the free wine or beer with the meal was appreciated. The snacks we received before we landed were very tasty!"
Cons: "The seats made you feel cramped and the gap between the window seat and the outside of the plane made any light from a window shade opened in front of you blinding when the rest of the plane was pretty much dark with windows closed. TV touch screens on the back of the seats in front of you were slow responding and hard to see when a window shade was open near you."
Pros: "All the AA staff were great, very helpful as I was traveling alone with my 10 month old son. One of the flight attendants helped me carry our things on, because it's tough to carry my son in his safety seat and our bags through the narrow aisles without beating up everyone in the aisle seats as we go through! She also checked on us multiple times to see if there was anything else she could help us with."
Cons: "The AA check-in at Heathrow is terrible. It took us over an hour to get through the line, then another 20 minutes to get our seats changed because the seats we had been assigned weren't suitable for an infant safety seat! Also, the plane is older than the one I first took on the RDU to london route back in 2001. The seating is cramped and there is no seat back entertainment."
Cons: "Could not reserve business class outboard seats and had to sit next to a stranger"
Cons: "It didn't happened. Flight from Seattle was late and I flew 4 hrs later with LOT."
Cons: "I booked an aisle seat, confirmed when checking in, but ended up in a middle."
Pros: "Movies were wonderful. Wheelchair services were outstanding!"
Cons: "I am very short, but there wasn't enough space for me to have any leg rom at all. I felt really badly for anyone else who was taller than me. That was my only complaint."