6.0 GoodJul 27 2019
One staff member was nice the other could have a better attitude.A little compassion goes a long way.
9.6 ExcellentJan 8 2018
Quick, easy process, economicalI liked there were not excess taxes at this pick-up location. It ran great, plenty of power and great mileage.I chose an economy car and got blown around on the road with high winds. Trade off for small economy car. Also needed oil and fluids when I checked it out after pick up, that I added. Car was clean but needed its fluids checked before renting.
10.0 ExcellentNov 20 2017
The service provided in Fort Walton Beach was the best service I have ever experienced with renting a car.
8.4 ExcellentNov 17 2017
Counter rep at the airport was very helpful.Confusing at to where to pick up the car. Online, I thought we’d be picking up the car at the airport. (Why wouldn’t you want to?). I had booked it from a ‘downtown ‘ pickup, ultimately costing more money! Really? Needs to be more clear.
8.0 ExcellentNov 8 2017
Very friendly knowledgeable hard working 2 you g women.Hour to get the car / they need more help
10.0 ExcellentJul 29 2017
Spacious, great on gas, convenient!
8.4 ExcellentJul 23 2017
Very niceCheyenne was very sweet and professional. Very happy with the car rental.
10.0 ExcellentJul 20 2017
Nice carVehicle was very good
2.0 MediocreJun 18 2017
MAJOR RIP OFFMy flight was delayed by 2 hrs; I went to pick up the car and the facility was closed- it was around 2pm on Saturday afternoon. I had a very difficult time trying to resolve the issue. The reservation should have listed the hours of service particularly as this area is a resort area. Later (4:25 pm on 6/10/17) I was able to speak with someone named 'Gan' who said the reservation was cancelled. Returned from vacation yesterday to find that I was charged for the reservation.
10.0 ExcellentMay 2 2017
Fort Walton BeachCheyenne was very friendly and helpful at pickup and dropoff. The car was clean. Rental was good value for time frame and cheaper than renting from the airport. Even with having to take taxi or uber to/from the airport, cheaper option than renting at the airport.The brakes in this car. When you went to apply the brakes, it was not smooth as in other vehicles, and took couple times to get used to Have Hyundai Sonata, so I did not expect this vehicle which was a different model Hyundai to have such a different pressure when applying the brakes. Did not have back up camera which would have been useful since used to that. Did not realize the rental was not at the airport. Had to take taxi from rental back to airport, since received errors for UBER. Took Uber from airport to rental location.