I trust Delta. I travel comfortable. The snacks could improve or could go to something as a little sandwich.
Pros: "The crew was great and very friendly."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Crew was friendly and very clear about masks."
Cons: "Tv wasn't operating correctly"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Cons: "Better food and more water."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Pros: "I really liked it all."
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "Friendly staff. Very comfortable seats"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Cons: "Paid first class. Got served after people in coach."
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The flight trip coming to an end."
Cons: "Boarding is inefficient. Attendants were friendly but not attentive. The entertainment system was malfunctioning. This was not a pleasant experience."
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Pros: "The crew of this flight were fun and personable without being intrusive."
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
Pros: "All went well"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "The crew was astounding"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Great newer plane, great service!"
Cons: "Entertainment worked sporadically"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "There was no entertainment available."
Cons: "Everything very good"
Cons: "Excelente aerolínea"
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "Service and crew are great"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Cons: "Flight cancelled because of weather"
Pros: "Easy, fast, comfortable, no hassles"
Pros: "Free snack and drinks. Good service."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Cons: "only there were del;ay at JFK"
Pros: "On time departure and arrival"
Pros: "Pretty decent"
Cons: "Not much"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "I like service of AF"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Pros: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Cons: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Pros: "I do appreciate the update via email . Great experience . Thank you"
Cons: "All good"
Pros: "renovated cabin"
Cons: "delay, boarding somehow inefficient"
Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip.
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "Non stop flight. Excellent departure time."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Pros: "The crew was great"
Cons: "The chairs are hard and no lumbar support"
Cons: "Cabin crew was good not great - expected more in flagship"
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Pros: "On time, super help , confortable"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Cons: "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
Pros: "I like that it was on time"
Pros: "The streaming entertainment was nice."
Cons: "The heat was on and even after complaining to the flight attendants, they couldn't change it. Many of us were so uncomfortable with the heat for a 5 hour flight."
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Cons: "Inadequate overhead baggage space."
Pros: "That it was over night"
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "Excellent staff"
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Cons: "Need a better chess program"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Cons: "Never got to board that plane due to delay of my previous flight."
Pros: "On time. No issues"
Cons: "Food could have been better"
Pros: "Good food. Great crew members."
Pros: "Food was better than expected"
Cons: "I always wonder why they load planes front to back, seems it would be more efficient back to front"
Pros: "I like that they serve after dinner drinks which will help me to sleep on the plane. Their blankets are better than United. It was a safe flight and I was able to charge my cell phone. I paid for texting and that worked fine for the entire flight. Even with short layover my luggage made it."
Cons: "I was in the last row so it wasn't as comfortable but there were no other aisle seats available. Food was okay but the red wine could have been better."
Pros: "Crew wasn’t very friendly. Seemed as if customer experience is no longer a goal. Could do with some smiles & improved service. Seat was comfortable though & pilots did a wonderful job flying. Great take-off & Landing."
Cons: "My luggage is missing. It would be better if it was not missing"
Pros: "Not much to like here."
Cons: "Old, uncomfortable 747, operated by Lufthansa. Left an hour late. Wasn't able to sleep much."
Cons: "Get Russian language selection in entertainment"
Pros: "Crew was very nice."
Cons: "It was unclear whether I needed to retrieve my checked bag or not and ultimately ended up losing my checked bag because of it."
Pros: "Never would go with United Airways ever."
Cons: "They charge for the wiskey ion the international flight."
Pros: "Crew was nice; not out of their way, though."
Cons: "Food, movies, space"
Pros: "One flight attnedant made the flight fun."
Cons: "One of the movies I chose to watch on the built-in screen kept pausing/skipping, making the video out of sync from the sound, causing me to rewind the movie a lot to get the sound and video synced up again."
Cons: "United Airlines could guide us to a new connecting flight much better given that we missed the our flights because of them."
Pros: "Crew from the second plane we changed was great!"
Cons: "The organization skills. After and emergency landing all passangers were left to wait for hours STANDING in line without any official annoucement. After midnight. No one told us how long is going to be the wait time, or more info about the new plane. Disorganized."
Pros: "Fast , good crew . Enough space for bags"
Cons: "The sounding was off like the place to insert the Jack was broken"
Pros: "Excellent on board cabin service"
Cons: "Gate boarding announcements we're difficult to hear and understand."
Pros: "Overall I had a great flight."
Cons: "No complaints."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "New seats and amenities extremely comfortable"
Cons: "Impossible to get comfortable on a 10+ hour flight when even in comfort plus ($190 extra) there is no room to put a backpack under the seat in front of you. It’s almost torture to be stuck in your seat for so long."
Pros: "Pleased with everything. Flight crew was great!"
Pros: "All on the flight went smoothly."
Cons: "I booked with United, so the check in was at their counter. I had extra luggage and thanks to incometebt staff i had to go through three different queues, ended up paying 300 usd and i was treated far from kindly. Not an exoerience i wish to repeat"
Cons: "Every thing I will never fly with United"
Pros: "Being in Italy"
Cons: "The flight was an hour delayed while they loaded cargo. When we arrived in Frankfurt we sat in the tarmac 45 minutes and missed our connection to Naples. Instead we had to wait all day and got an evening flight to Milan and then a local flight to Naples. Upon arrival we discovered they lost our bags. Now we're spending our holiday with nothing but the clothes on our backs."
Pros: "Everything was great."
Cons: "No complaints"
Pros: "Ontime and excellent service. No complaints at all."
Pros: "Great crew great plane super value"
Pros: "Crew were very nice and helpful"
Cons: "No personal tv screens, must have an app on your phone/tablet. Problem is, once you find that out it's too late since you'd have to pay to download it."
Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Pros: "Great food, friendly crew"
Cons: "Terrible seats"
Pros: "Good functioning audio visual system and seat was fairly comfortable."
Cons: "Same computer glitch problem. Agents even needed help with my ticket and boarding passes. I was in the system but something was scrambled in the computer confirmation codes. Lufthansa said United failed to update their code key. Scary."
Cons: "Entertainment left me wanting more"
Pros: "The front desk was able to change our seats so that my husband and I were able to sit together and we were very appreciative for this."
Cons: "Flight was uncomfortable, too long and they were unable to provide meals and ran out of plastic cups."
Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"
Cons: "Flight from Newark under United was not pleasant!"
Pros: "The one crew member was excellent"
Cons: "No Tv's for everybody"
Pros: "priority boarding; screen size of monitor"
Cons: "seat width (too narrow)"
Pros: "Outstanding service. Very comfortable economy plus. Lots of legroom."
Cons: "Bought the ticket from Lufthansa but the operator was United. Although it was known by the operator that there is a delay already at check-in, passengers where notified only at the gate. Delay was so long that most passengers would miss their connection. After standing an hour in line at the gate to book alternate connection, counter was closed and we were directed to another 10 min walk away. After another 1.5 hours without reaching a representative we had to rush back to the gate to board. In Frankfurt had to stay in standby for the next alternative flight. Luggage was delayed in the US for 2 more days."
Pros: "The crew was very polite."
Cons: "The tvs didn't show the movies properly the sound and screens would stop, and skip ahead. Impossible to watch or understand."
Pros: "The communication was great. The taking off and landing was great"
Cons: "The food was mediocre and I was not given a choice. They ran out of chicken and the only food they had left was pork that seemed like can food. Breakfast was dry croissant with yogurts."
Cons: "-It said you can watch the movie using your personal device using WIFI; 99% the WIFI will drop or not working at all."
Pros: "The crew was great!!"
Cons: "After six hours of lay over in Frankfurt Lufthansa still managed to lose my luggage. Spending three hours at the Lost and Found office wasn't my idea of relaxing after thirty hours of traveling"
Pros: "Food was okay. Fairly quick because they dont give options, everyone gets the same thing."
Cons: "Only 2 movies available."
Cons: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Cons: "Would be nice to have access to WIFI for free to use communication apps like Whatsapp and Messenger, also a larger selection of free entertainment would be nice. I find it very disappointing that there is a fee to select a special meal such as vegan or kosher, the breakfast meal was also mediocre"
Pros: "Air hostesses friendly and helpful"
Cons: "During a 10 hour flight i mist be able to move a bit every 2 hours but soooo little space. Seats uncomfortable especially when seat in front releases back Food very poor."
Pros: "Enough room between the seats. Very nice and helpful crew."
Cons: "One has to pay extra money to get a decent video program. There were only two movies available in the economy class ."
Cons: "Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever"
Cons: "No entertainment options, bad food"
Pros: "The crew was super nice"
Cons: "No leg room."
Pros: "Boarding was quick and efficient"
Cons: "Only two movies to choose from, and the crew sat with their feet up blocking the area to get to the bathroom while everyone was sleeping, I had to say excuse me for them to move so I could get by."
Pros: "I arrived safely"
Cons: "Almost anything."
Pros: "The plane didn't fall out of the sky. But that's about all I can say on a positive note."
Cons: "Plane departs and arrives late. Crew extremely disorganized. Did not give clear direction to passengers. My "upgraded legroom" seats turned out to be a walkway to and from the restrooms which were right in front of me. I was constantly bothered with other flyers waking me and disturbing me as they used this walkway."
Pros: "Flight attendants were great. They were helpful"
Cons: "Customer service was poor at best and the boarding process is a circus show. By far one of the worst I've ever experienced. The seats are unbelievably uncomfortable and have no leg room We purchased specific seats and got other seats. Why the heck purchase seats?"
Pros: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Cons: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Pros: "Crew was nice, food was fine, got to watch a couple recently released movies, which was free for me."
Cons: "Flight was delayed 4 hours. I was initially put on stand-by even though I bought ticket 2 months ago. I don't travel much but apparently you check in online 24h prior. Never had to do this before."
Pros: "Good choice of music"
Cons: "The bathrooms were full so we had to stop in Manchester to empty them and refuel, added 1.5hrs onto the already 11hr flight...ugh. Bad food and only 2 movies unless you pay extra."
Cons: "Getting off the plain in Dominican Republic and having to pass through migration control there!!"
Cons: "Are meal portions smaller or have I gotten hungrier?"
Pros: "Everything was rather fine"
Cons: "Lack of possibility to conect personal device such as laptop."
Pros: "Space in Business Class was divine!!!"
Cons: "Ophelia caused some shake moments, not related to Airline."
Pros: "The absolute most uncomfortable seats I have ever flown in. Not something to save $$"
Pros: "Not much. Cabin crew seemed overworked but they were doing a decent job. Breakfast meal was OK."
Cons: "One of the worst flights I have ever had. Would avoid Condor in the future Poor legroom and I'm not tall. One toilet had no water to clean up. Toilets were not clean. No confidence the plane was maintained properly."
Cons: "Rude crew members were the worst part. Mainly one guy. All the women were very sweet."
Pros: "Breaking news on travel; The staff on the condor flight was awesome that is the first thing that I noticed could not come up with the complaint if I tried. The plane was clean and ready and the overall experience was very good. For some reason my expectations were super low ."
Cons: "You guys did a really good job not sure I could identify anything maybe we could've been offered more water but otherwise nothing."
Pros: "Inexpensive...but at a cost Food was ok. Nothing horrendous."
Cons: "No leg room No entertainment Overall felt cramped"
Cons: "boarding delayed by about an hour without announcements! then move to the bus boarding area for another 20 min wait. finally dleay of take-off due to maintenance issue which was announced."
Cons: "I mailed the company before my flight to ask for a kosher meal and was told they don't offer kosher meals even if you're willing to pay an extra. They offer dozen of special meals, vegan, vegetarian, lactose free, gluten free, kids... you name it, but kosher isn't one of them. One of the crew member was kind enough to offer me fruits instead of a meal but a 10 hour trans-atlantic flight with no proper meal is extremely hard. Also they charge extra for a lot of things (3.5 euro for headphones). I wasn't satisfied and won't fly Condor in the future."
Cons: "Only 2 movies to watch, kids were bored after that"
Cons: "The crew did not give to me my dinner and my breakfast until I ask, deSpite they do it with all the passenger. With the breakfast one of the girl saw me without a food and she did not offer it me!"
Pros: "Airplane in great shape, new, very clean. I am only 5'5" so, it's hard for me to judge on leg space but for my size, I felt very comfortable in economy class. The German crew was very friendly and efficiant. I was able to change my seat in the pre boarding area which was much appreciated and uncomplicated. They also offered to check in additional carry on items for no cost. On board crew members were amazing, friendly, efficient, vet pleasant experience overall."
Cons: "Service (regarding food, snacks and entertainment) was average. I really missed on board Wifi and internet which is on e of my Top priorities for long international flights. I did not even have a chance to look at the entertainment offers, just listened to music from their library which appeared to be well sized. Food (dinner and breakfast) were average, definitely can't keep up oth other major airlines. There was no "chicken/meat or pasta" option, they only served pasta with marinera sauce for everyone in economy class which was so so....., however, I personally don't judge Airlines on their food, I could not care less and I am not looking for fancy food. Service quality, friendiyness of the crew, safety, airplane statue and reliability are my main points and I definitely think Condor scored great in those categories. I saw there was an option to preorder food choices / wishes prior to departure. I wish they used recyclable dishes (e.g. Like Lufthansa) to minimize trash."
Cons: "Boarding was late due to airport staff not being available. Not enough legroom to be comfortable on a long haul flight. Baggage was lost."
Pros: "Free alcoholic drink after dinner. Dinner and breakfast on board. Plenty of beverage services. Plenty of opportunities to get up and stretch."
Cons: "You only get 2 movies and 2 tv shows to choose from on inflight entertainment. 8€ for more. no thanks. I'll read my book."
Pros: "The flight time from Portland was blissfully short at approximately 10 hours."
Cons: "Seating was cramped, plane was full and food quality left much to be desired. I'm sensitive to wheat. Pasta was a main course, with dinner roll (of course) and the other meal was equally 'carby'. On return flight, I took the precaution of buying food in the terminal and bringing it on board with me."
Pros: "The crew was very nice , they were reign to do lots of things especially with the children to keep them happy"
Cons: "Uncomfortable seats , We were traveling in business and the sear don't go all the way down so to slip alll the time , no kids food options ,my wife was eating ravioles and there was a piece of porcelain that was in the food She almost swallowed"
Pros: "One of the flight attendants treated me like a human."
Cons: "They over booked the flight and we were told we would have to miss our trip to Europe that we had planned for six months. They didn't communicate with us at all about what was happening until suddenly giving us two separated seats one minute before the cabin doors were shut. The flight attendants were disrespectful and demeaning to us, despite us having done nothing wrong. We ordered meals with dietary restrictions and those were ignored. In flight entertainment for the 10 hour flight was limited to two (old, terrible) movies and two TV shows. The seats were extremely uncomfortable and made it almost impossible to sleep. I will personally never fly Condor again and I would strongly suggest that you not either."
Pros: "Price ,crew"
Cons: "Movies food only ok"
Pros: "Customer service was great. The flight was pleasant and inexpensive."
Cons: "If I had to say something negative, I would say I didn't like that much of the information was in German, although it was a German airline."
Cons: "One hour delay due to catering debacle. Food was terrible and the entertainment lacking. Plane outdated - no headrest TV. Bring your own entertainment!"
Cons: "Paying for a reserved seat after buying tickets on condor is ridiculous. Captain on both flights talked too much ... I don't need to know about the last weeks weather or how nice the arrival city is... you are just getting in the way if my movie"
Cons: "I've never been on an Intl flight so crammed."
Pros: "easy check in at local airport"
Cons: "9:40pm flight was 1 1/2 hours late caused us to miss connection in frankfurt to florence - flight attendants reassured passengers that all connections would be re-booked before we landed and info would be at gate when we arrived-we got to frankfurt & there was no info at all about connections-we went to original gate & by the time we got there the gates in that terminal were all closed down & no employees - finally found a rebooking desk & next flight was not for 5 hours-return trip was even worse 18 hour delay & bused to hotel"
Pros: "I had premium ,so everything excellent and food ,entertainment ,space I like Condor ,I always flying with Condor"
Cons: "Everything was good"
Pros: "The crew was very friendly!"
Cons: "The check in counter person gave me someone else's boarding pass. Good thing I had checked in online so I didn't have to wait in security line again. :(( The seats were so close together, people with long legs had trouble fitting in."
Cons: "The seats were unbearable. I have flown an international flight before and it wasn't nearly as uncomfortable as this flight was. You people purposely make coach unbearable so that we pretty much have to suck it up and pay the extra money to fly in the better section where when I flew in Lufthansa it was comfy and I had no problems. I will NEVER fly with condor again after this trip. You are a pathetic excuse for an airline"
Pros: "The airplane itself was nice. Comfortable. Plane wasn't full so everyone had plenty of room."
Cons: "Food was terrible. People kept saying they were hungry. Entertainment was also terrible. Not much was available to watch and I've never had to pay for headphones until this flight. The crew was arguing amongst themselves the whole time. 2 blonde women,flight attendants, argued throughout the flight."
Cons: "You have to pay for entertainment on an 8 hour flight? This is ridiculous. Also, getting on and off the planes in Frankfurt take FOREVER, with a 15 minute bus ride in between the plane and the gate!? Also ridiculous."
Pros: "I recommend the upgrade to premium economy. Having the third seat free gave us more comfort. If you plan to sleep, or travel with children this is very helpful"
Cons: "We were delayed an hour before boarding. Also, the plane was quite warm. It was impossible to get enough change with the adjustments at hand."
Cons: "My behind was sore for days after the flight due to the cheap and thin padding on the seats! I'll never fly Condor again!"