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Cons: "These flights are always cold. Not sure anything can be done but dress warm if you are flying to outlying areas in Alaska"

Pros: "Crew. Light hearted and didn’t take herself too seriously."

Pros: "Have to fly first class to get a meal. That’s a bit excessive."
Cons: "For a first class seat it didn’t recline very well. Had to mash the hell out of button and force back a bit. Not exactly a first class flight. Entertainment hand held had dead battery. Still not exactly first class."

Pros: "It makes the trip to Kenai three hours shorter."
Cons: "Cancelled way too much. Uncomfortable seats."

Pros: "The twenty minute flight saves three hours"
Cons: "Sometimes cancelled due to fog. Usually uncomfortable seating"

Pros: "Comfy seats, sweet flight attendant, and smooth flight."
Cons: "All was good :)"

Pros: "The in-flight cookie was awesome! Megan was a fantastic flight attendant!"
Cons: "Flight was an hour behind schedule...but that sometimes happens when you fly!"

Cons: "It's a twenty minute puddle jumper. The seat belt seemed to be missing about half of it... Not sure what was going on there, never saw a short seat belt like that before. Flight seemed late, almost missed the connection with Alaska Air to Honolulu. Had to go through TSA again, walked up to the gate and was last one on the aircraft. They had just called my name at Alaska air."

Pros: "Quick, uncrowded and friendly."

Pros: "Hospitable service, free snacks!"

Pros: "Small plane, good service, polite Staff. No complaints."

Pros: "Flight attendants were amazing."
Cons: "I carried on my electric guitar and a hard shell case and it was problematic because it did not fit in the overhead bin nor was there a closet that it could be stowed in. This was an issue for me as I like to keep track of it personally because some of my instruments are very expensive."

Pros: "we were on three different planes and our luggage was waiting for us at the final destination.Plane had good leg room but lacked shoulder room."

Pros: "Prompt and very professional"

Pros: "The flight was fine,no problems occurred. Food consisted of a cookie and a drink which was fine for a short flight."

Pros: "Flight left on time and got in early. I don't ask for more!"
Cons: "Your pretzels suck!!"

Pros: "I love how fast this flight this is. They make boarding and checking in so easy."

Pros: "The crew was professional in every way,"
Cons: "There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces."

Pros: "Everything"

Pros: "IT was ok, for a 45 flight"
Cons: "The crew was so rude!!!!!!"

Pros: "Good crew on this leg. While not always the case, they left the lights off for the entire flight and only had them dimly on when doing their final checks. It was also nice that everybody was handed water bottles that wanted one."
Cons: "Alaska Airlines doesn't have seatback screens and only limited beverage selections on these shuttle flights."

Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."

Pros: "Crew was very nice"
Cons: "The seats are so uncomfortable"

Cons: "I was in the middle seat between two heavy ladies . I had no room to move. They lost my sis in laws luggage"

Pros: "Customer Service Agents and the crew did a great job."
Cons: "I didn’t like having to pay $10 to use a Diggie Playy to watch a movie. Virgin Air had them at no charge."

Pros: "Friendly, helpful people. Very quick, smooth flight. Loved flying over the snow covered mountains."

Pros: "I didnt die."
Cons: "That they fed me cookies all day. Better tasting water. Variety of free snacks."

Cons: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"

Pros: "Didn't utilize food or entertainment"

Pros: "Overall a great experience"

Pros: "my flight was from fairbanks to seattle and then to orlando. i was very comfortable and the attendants were caring when someone felt ill. not a medical emergency just a woman who felt odd."
Cons: "the on board thing to do with the tablet didnt work. when we landed in seattle i asked the customer service booth for help and they ould not offer any suggestions except to rent thier equipment"

Pros: "gate agents and crew nice. leg room good"

Cons: "Na"

Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."

Pros: "On time and can check in at least two bags each passenger !"

Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."

Pros: "The crew is efficient, friendly, and professional."
Cons: "No Wi-Fi, and the boxes of food leave something to be desired."

Pros: "Flying is difficult because it is so crowded but this is just part of travel. Alaska Airlines does a great job of getting us where we are going, on time."

Pros: "The beer."
Cons: "No blankets."

Pros: "I appreciated the checking in process with Akemi. She made it seamless! Thank you!"

Cons: "need more space"

Cons: "Flight was cancelled and then postponed to 3 hours later but at least they reaccommodated the passengers as good as they could."

Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"

Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"

Pros: "Clean plane. Friendly accommodating staff."

Pros: "On time -departure and arrival - Yea"
Cons: "Flight attendants were slow. No pillows or blankets. First class seat separation are a little crowded."

Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."

Pros: "I like the fact that this fight travels quickly and safely over some of the world's most inhospitable lands."
Cons: "This fight does not have a movie or full meal service. It also does not have jet ways. However it is better than the Ravn flight."

Pros: "Captain's flight commentary good Crew fine. Plane fine."
Cons: "slow, untimely, disorganized boarding Couldn't get seat assignment online or at airport."

Pros: "This flight connects a remote area of Alaska to Anchorage. It Is piloted by very skilled crew members. It is as reliable as it can be under the circumstances. If you are in row 17 there is plenty of leg room."
Cons: "In Bethel there is no jet way. In Anchorage if the flight is a Combi who still must walk outside. The meals are packaged and you must pay for them. And there is no Wi-Fi or entertainment."

Pros: "Pre check in at home made security check through very fast. I highly recommend doing this."
Cons: "N/a"

Pros: "I have flown with other carriers and am always irritated and disappointed. Alaska has yet to let me down."
Cons: "I want food. And movie. Like back in the good old days."

Pros: "The crew was great. Only problem was we were in the back row and by the restrooms. The people who were going to the restroom didn't bother me. But there was one woman who just stood back there for over 30min. That was really annoying and should not be allowed. Made me really claustrophobic."
Cons: "That the woman was allowed to stand there was never asked to sit down. She had her hand on my seat and her elbow at one point. For what I had to pay I shouldn't have had to have this person in my space."

Pros: "Flight attendents and captain were all great people"

Pros: "It our honeymoon. We told the flight attendant just in casual conversation and she moved us to a better seat with more leg room and gave us a free treat on the flight. We have always loved Alaska airlines and I hope always will :-). Thank you!!!"
Cons: "Nothing nothing and more nothing! Lol We loved everything:-)"

Pros: "I was allowed to change my seat online before flight to a preferred location."
Cons: "Players handed out on plane- I think they ran out before they got to me, or not offered- was unaware of price, etc... Unclear that snack tray contained other than snacks, may have purchased food if aware of offerings- maybe should have read AK air mag in seat pocket?"

Cons: "This flight was first delayed, then not listed on the reader board. Then the flight added a stop over in Seattle for the the only reason that the crew was maximizing their allowed time to work. This delayed arrival at final destination. They could have brought on a fresh crew in Chicago but they did not do that."

Cons: "Flight was delayed initially on the taxiway out of Fairbanks because of snow. We waited for DOT to plow the runway, which I believe is an airport failure. However, while waiting, the pilot mentioned that he hoped we wouldn't have to go back to the terminal to get enough fuel to make it to Seattle. Not something you want to hear. We did have to go back to the terminal for more fuel. Why did we board only to sit in an uncomfortable seat an extra 2 hours. Now we are heading to Seattle. Alaska Airlines knows that they have a plane load of people that are 2 hours late. I asked the flight attendant about the situation. They apologized but offered no help. No airline initiated attempt to repair missed connections was made. In fact, a friend walked up to his connection gate 4 minutes after the push-off time, and they didn't hold the flight for him even though they knew that our flight would be only minutes late. While still on our delayed flight, I tried via the the Alaska Airlines app to make a connection via standby, but the app didn't allow it. I had missed my connection by nearly 2 hours. When I called and tried to get a new connection, the phone agent told me that they could get me on the 8:30 connection. I thought, "Hey, that's great." I asked the flight attendant if they could let the tight connections out first. They apologized but did nothing. When I finally got off the flight and checked the departures board for the gate, I didn't see the new 8:30 flight number. I asked the nearest Alaska gate agent, and they sent me to a gate. The destination at that gate was correct, but the wrong flight number. I asked the agent there, and they told me that my flight was for 8:30 p.m., not a.m. The telephone agent set me up and dumped me for a 12 hour layover while letting me think it was an immediate connection. When I tried to change that at that gate, the agent there got me on standby for connection through Portland, my original route. They wouldn't give me a guarantee out of Portland however until around 8 p.m. I went to the first standby gate and related this story. The agent there, Mihee, got on the system. She took the time to research all routes. She got me a guaranteed spot on a direct flight early that afternoon to my final destination. Probably shouldn't mention names here, but Mihee was fantastic."

Pros: "Friendly, caring, and knowledgable staff"
Cons: "No hot food choice on 6+ hour flight."

Pros: "The fast flight and the movies"
Cons: "It was hot!"

Cons: "I was traveling with my son, when my son wanted to move to a window seat the fight attendant said she'll look into it and she didn't my son took it upon himself and moved since there were a lot of seats empty."

Pros: "It was a smooth flight and on time"
Cons: "great service, first time flying with Alaska Airlines"

Pros: "Great"
Cons: "Everything was great"

Pros: "The crew was very very nice and courteous. They definitely got their job done and made sure that passengers were taken care of."

Pros: "You need a not applicable option, as I did not partake in the food or entertainment. Flight arrived early!"

Pros: "The crew was so friendly and they really seemed to enjoy their job. There was a screaming child and a flight attend did a great job at helping her calm down with some cool looking wings. Even though I didn't rent them, I liked how entertainment tables were avaible. Again I had plenty of space in my seat so I was comfortable the whole time, non of my limbs feel asleep! Best part is we got to ANC almost a half hour early! Two thumbs up!!"
Cons: "I really enjoyed this flight the crew was wonderful, but I wish I would of been offered something to drinks second time. The tea was just so good!!"

Pros: "I was able to get on an earlier flight once I got to the airport which I really appreciated. Crew was very nice and helpful. Pilot was able to get us there 30 minutes ahead of schedule!"
Cons: "Since I bumped up my flight I had to have a middle seat. Not the airline's fault but definitely my least favorite spot. Aisles were too narrow."

Pros: "Timeliness"
Cons: "Seating"

Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."

Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."

Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."

Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"

Cons: "On time flight"

Cons: "Connection at Schiphol often tricky;"

Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"

Cons: "The wrap didn't taste too well."

Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"

Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."

Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."

Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."

Pros: "nothing"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."

Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."

Cons: "Cramped seating for premium Econ"

Cons: "Seat wouldn't redline."

Pros: "Great flight attendants and very clean"

Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."

Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"

Pros: "Great movie selection"

Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."

Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Pros: "The crew of this flight were fun and personable without being intrusive."

Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."

Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""

Cons: "horrible boarding management in SJC."

Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."

Pros: "Nothing"
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Cons: "in Amsterdam any DELTA crew helm us, only KLM"

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."

Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"

Pros: "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
Cons: "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."

Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."

Pros: "Flight had a 5 hr delay"

Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."

Pros: "staff was friendly"

Pros: "This was my shortest flight for the day, just over 2 hours and it was a bigger plane, had monitors in the seat backs, served drinks and snack."
Cons: "I think entertainment should be free. There should be a charge for wifi, because people can survive without their computer/phone for a few hours. But, if you have already put the monitors on the plane, how much extra money per year would airlines lose by offering a free movie...?"

Pros: "the attendant in first class was fantastic."

Cons: "Poor service. Will never fly with Delta again."

Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."

Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."

Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"

Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."

Pros: "On time, and great fare"
Cons: "Nothing"

Pros: "The staff was very nice, seats were comfortable and entertainment was nice."
Cons: "Plane was delayed, causing us to miss our connection, but our connection was also delayed so it worked out. Wifi is also quite pricey."

Cons: "The connecting flight I had to Seattle had a 30min layover, and was practically gated on the opposite side of the airport in SLC. I had to run in order to make the last-minute boarding. Kind of a cutting it close, but I made it none the less"