The Turkey wrap was not that good. I sure like the Turkey Sandwich better.
Pros: "The crew was professional in every way,"
Cons: "There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces."
Pros: "IT was ok, for a 45 flight"
Cons: "The crew was so rude!!!!!!"
Pros: "I really liked that this time I was offered a beverage and after I got it, the stewardess who was following the treat cart looked at our seats and checked if everyone was offered a beverage. Loved it!"
Cons: "Everything was AMAZING."
Pros: "They were rude and the ride was tight. Over packed"
Pros: "The crew was attentive and pleasant. Appreciated the movie options"
Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."
Pros: "Crew was very nice"
Cons: "The seats are so uncomfortable"
Cons: "Still no tablets for movie viewing. I get that you have an app.. but I sure miss the bigger than my phone screen tablets to watch on."
Cons: "I was in the middle seat between two heavy ladies . I had no room to move. They lost my sis in laws luggage"
Pros: "We left on time and arrived on time"
Cons: "No complaints"
Pros: "I always love flying Alaska and the flight attendants are always super nice!"
Pros: "Friendly, helpful people. Very quick, smooth flight. Loved flying over the snow covered mountains."
Pros: "I didnt die."
Cons: "That they fed me cookies all day. Better tasting water. Variety of free snacks."
Pros: "No delays; friendly and professional staff; clean aircraft!"
Cons: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"
Pros: "The efficient boarding. Unlike other airlines, overhead compartment is large enough so passengers don’t need to check in at the gate."
Pros: "Easy on off and let us sleep"
Pros: "The service from the airline stewardesses were excellent. The flight was on-time for departure and arrival. Alaska has been consistently excellent to fly with."
Pros: "I was able to sleep on the flight and it went by pretty quickly."
Cons: "Crew was so quick with the water and snacks that I was only able to get one cup of water for the whole flight."
Pros: "Everything was great!"
Pros: "Didn't utilize food or entertainment"
Pros: "The crew was awesome, so friendly."
Pros: "Can’t speak for anything bc didn’t get on flight."
Cons: "15 plp in Line all arrived at 723 am our flight at 730 would not board us. Subsequently went to costumer service holding a 3 yr old in my hand to hear the supervisor state it is not our problem. The reality is it is your problem. I understand things happen but it is the job of customer service to make the customer feel better. No empathy what so ever. I am a physician that gets graded on my interaction with plp daily. I am giving her a zero. Giving a voucher does not fulfill my need for compassion. I can pay for my own Starbucks thank you."
Pros: "Overall a great experience"
Pros: "The employees on the plane as well as those in the terminal were very friendly and acted like they liked their jobs! No surprise financial add ins!"
Pros: "my flight was from fairbanks to seattle and then to orlando. i was very comfortable and the attendants were caring when someone felt ill. not a medical emergency just a woman who felt odd."
Cons: "the on board thing to do with the tablet didnt work. when we landed in seattle i asked the customer service booth for help and they ould not offer any suggestions except to rent thier equipment"
Pros: "gate agents and crew nice. leg room good"
Pros: "I didn't participate in entertainment or food so I don't have a rating for those items. The flight was fine however there were two people near me that were coughing profusely. Two days after flight I got the flu I don't know if there is a way to better control this kind of thing from happening but I will be wearing a flu mask from now on."
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "Staff was cordial"
Cons: "Seats were narrow. I'm not overweight, and I have no idea how fat people fit. I'm certainly pleased that I wasn't sitting next to someone big."
Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Pros: "Bring your own device to watch their free entertainment. It helps to download the app at home. Also bring a selfie stick so you don't hurt your neck looking down at your phone to watch the movies. They had a good selection of new releases like La La Land."
Cons: "Some attendants were snooty about second drinks."
Pros: "Crew was friendly and helpful"
Pros: "Flight attendants were pleasant. Overhead compartments were ample."
Cons: "Looong boarding, looong taxiing & too small spaces!"
Pros: "The beer."
Cons: "No blankets."
Pros: "The seats were too small...other passengers were in our bubble"
Cons: "They kept on changing the gates without notice, and we didn't get seats together in the first two flights to Alaska; the crew was not friendly in first trip Alaska"
Pros: "I appreciated the checking in process with Akemi. She made it seamless! Thank you!"
Pros: "The crew was friendly."
Cons: "The seats were uncomfortable, but it may have been that I was squeezed against the window because of the extremely obese person in the middle seat. It would be nice if there is a person who cannot fit in the seat to have them be moved to a larger seat. Not sure if that is realistic or not, but it is pretty uncomfortable to have a stranger's stomach fold laying on your leg for 3+ hours."
Pros: "The flight was great. I really enjoyed it. Very comfortable and did their best to ensure the same."
Cons: "Actually there wasn't anything I could say I disliked about the flight."
Cons: "Flight was cancelled and then postponed to 3 hours later but at least they reaccommodated the passengers as good as they could."
Cons: "I was three minutes late to check in and missed the entire trip -"
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Nothing but have more flight attendants like Tara
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Cons: "It was all good ✈️"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Cons: "Late taking off. Let's leave on time"
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "Too early for me to get up on New Year’s Day"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Efficient boarding"
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "The crew of this flight were fun and personable without being intrusive."
Cons: "The hard landing did not inspire confidence."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Cons: "We sat near the back of the plane and it was terribly noisy. You couldn barely converse with your seat partner or the flight attendant. These seats should be discounted."
Pros: "All went well with every aspect of the flight."
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Pros: "Free movies, lots of leg room, interesting for purchase food items."
Cons: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."
Pros: "On time, leg room, entertainment, service."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Cons: "Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was."
Cons: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."
Pros: "It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky."
Cons: "Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :)."
Pros: "Check in was great. TSA was a breeze"
Cons: "Everything went wrong at the Delta gate. I got there an hour before my flight was to leave. Had a conversation about my seating arrangement with the gate supervisor. Went to the restroom and when I came back maybe five minutes later he closes the gate doors as he sees me walking back. Long story short, I missed my flight and they refused to put me on another. Even after I offered to pay for a new one. He claimed my card was declined which was impossible given that I had bought some items at the snack bar and opened my bank app to verify. even as I try to keep calm they stand there and laugh in my face. It was the worst experience ever. Never flying Delta again."
Pros: "Terminal was easy to get through and security had no line. Much better than other Delta terminal at JFK."
Cons: "Flight attendants took a long time to come after I pressed call button. I could see they weren't doing anything too important."
Pros: "I had great seats this trip. I boarded early and getting off the plane was a breeze. It was a rocky ride because of turbulence. Still we had an on time arrival. Checked luggage took the longest amount of time and even with this delay, I was home and in bed a hour from landing."
Cons: "Once again, no complaints."
Boarded early and arrived early. Baggage out quickly. Exactly what you need on a flight.
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "The plane was very cold."
Pros: "I liked that we have entertainment in flight."
Cons: "At least the option of a free snack would be nice."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "Kid next to me threw up"
Pros: "Friendly staff"
Cons: "Poor leg room"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "pleasant staff ; drinks offered free; no frills but comfortable; soft landing"
Cons: "tight room for legs; late landing"
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Good service"
Cons: "Hot as hell .... heat on to night th whole flight"
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "The flight, crew, and everything else was good"
Cons: "We arrived at the airport two hours early and we were told there were no seats together. I don’t believe everyone else on that flight was there before us or paid extra to pick their seats the day before. When we arrived at the gate, there weren’t a bunch of people waiting."
Pros: "Everything was excellent.next time no other flight"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Cons: "Check in 55 min befor flight was told to late bought ticket on southwest person was rude snobby arrogant and enjoyed telling me book another flight"
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "Everything was great flight"
Cons: "Nothing really"
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "I would definitely suggest his airline to anyone. The crew was very friendly and seemed to really care about the travelers. They gave complementary checked bags for carry-ons. In addition the flights were not all full which meant no over booking for its customers like so many airlines like to do."
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "friendly service verbal updates on flight arrival time"
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Pros: "Terminal 2 is a delight to fly in and out of."
Cons: "website would not allow us to check in. Said we had to call. We did, and we waited on the line for 1 hour and 25 mins only to be told by a not so friendly agent that we would have to check in at the airport. That is what we should have been told via the website vs. call in. Get your act together SC, you are our hometown airline, but not if your customer service is not at least on par with your competitors."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Comfort -- roomy. On time!"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Cons: "Left 1 1/2 hours late"
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get on an earlier flight because ther was open seating. This made our arrival time 2 hours sooner."
Cons: "Flight left late but we still made good time."
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
Internet wasn’t working. Everything else was wonderful
Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip.
Pros: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Cons: "Lack of IFE screens was disappointing and the seats had zero padding."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "never made it to this flight."
Pros: "Friendly crew all the way around"
Pros: "Boarding was fast and crew was friendly."
Cons: "I was extremely uncomfortable sitting in that seat. I injured my tail bone about 4 months ago and I thought it was healed at this point, but those airplane seats made all the pain come back."
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Pros: "Kind staff. Nice, newer aircraft"
Cons: "Copilot was changed/ not on time and delayed the flight by half an hour. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable."
Cons: "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"
Pros: "Crew was spectacular"
Cons: "If it had been on time"
Pros: "The crew was ok. They did what you expect for a short flight."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Pros: "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
Cons: "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."
Cons: "We stayed one hour in the plane without any reason"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Cons: "Luggage lost never return"
Cons: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Pros: "Plane landed in one piece, which I very much like."
Cons: "The plane was insufferably hot during the whole flight with AC that felt like a radiator was blowing gently on my head. F-"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Cons: "Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day"
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "The movie selection was great!"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Cons: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Pros: "not much, on time, but that is a low standard of something to like"
Cons: "Crew attitude,"
Cons: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Cons: "Food service was not announced. Take off was delayed one hour"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "I was expecting to fly British Airways but instead I was booked on a American Airlines which flew me on an old shitty airplane. Never again."
Cons: "Over an hour delayed and multiple gate changes before we finally boarded"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "1st Class cabin was comfortable but below business class product of most premium competitors from Asia and the Middle East"
Cons: "Flight was delayed 5 times for 6 and a half hours in total. Poor communication from the airline. Had they been honest and up-front about the delay I could have been re-booked on another flight. This delay caused me to miss an important factory meeting and will require another trip to Asia sooner than originally planned."
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Flight was late arriving; then 45 minutes late leaving for PHX, creating concern about catching connection. However, once arrived in PHX, the connecting flight was in the same concourse, which was often not the case. So, could easily make the connecting flight. Also, the push by crew to "valet check" carry in luggage was too aggressive, especially since there was ample space to store luggage above the seats, then having to wait 10 minutes or more to retrieve luggage at entryway while being concerned about connecting flights was an example of a poor system for serving passengers when a flight is let."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "the flight was on time coming and going"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"
Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Pros: "The price"
Cons: "Never offered any of the food they were walking by with. Only 1st class got everything"
United makes Spirit look great
Entertainment sucked. Wi-fi bad. Horrible snacks. Just was happy to get off the plane.
Pros: "Crew was great. I had almost the first half of the airplane to myself and got to lay down as my flight was 1230 midnight"
Cons: "Very small cramped aircraft"
Cons: "We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home."
Pros: "There was only one flight attendant but he was very friendly and worked very hard"
Cons: "The checkin process is awful if you fly basic economy. This is the second time I have flown basic economy on United and you have to wait in line for 20 minutes to get a boarding pass and then have someone inspect the size of your personal item. You cannot check in and get a boarding pass online."
Cons: "Too long of a line to get in the air and a bit long to get to gate"
Pros: "Found a replacement aircraft and worked hard to get bags from original scheduled aircraft."
Cons: "No entertainment, no power outlet"
Cons: "Long flight Very very uncomfortable"
Pros: "Timing and available seats"
Pros: "Smooth boarding, arrived to destination early and friendly flight attendants"
Pros: "Quick and efficient."
Pros: "Pilot made up time"
Cons: "Flight was over 2 hours delayed due to winds"
Cons: "WiFi did not work"
Pros: "The seats were comfortable."
Cons: "The Wi-Fi entertainment was a complete joke. This was the first time that I used it but the speed of the connection was intolerable. I was only able to watch 22 minutes of a movie on a 2 hour flight due to buffering. Also, the gate agent never announced my boarding group. It was only because of the monitor that I knew I could board."
Pros: "i slept for all but the last 30 min, where i read my book till we landed."
Pros: "Both airports what one expects when one hopes for a good flight."
Pros: "The staff was friendly and accommodating."
Cons: "My window shade was upside down and I had to hold it to stay up and the plane was very small."
Pros: "On time"
Cons: "Not asked for drinks"
Cons: "Cancelled my flight because of "weather" so no financial liability for keeping me in Chicago for an extra day - Flights going in and out like crazy!!! As far as I am concerned, United are big fat liars."
Pros: "The front desk was able to change our seats so that my husband and I were able to sit together and we were very appreciative for this."
Cons: "Flight was uncomfortable, too long and they were unable to provide meals and ran out of plastic cups."
Pros: "on time"
Cons: "so uncomfortable seating. united website wofirst offered us $200.00 each because flight was overbooked.we declined. united would not let us check in online due to having no bags. we had to go to airport desk who then sent us to kiosk. we used the kiosk and machine said we had to talk to an agent, who inturn had to see the see the size of our bags. (she was miserable). then she printed our a boarding pass without seat assignment. we then had to go to gate agent who told us we had to wait a couple of minutes. we returned to the gate agent who again said we had to wait .(she was miserable too!!) all the while, for 2 days, we thought of that poor man assaulted on the united flight as they forced him out of his seat and off the plane. was this going to happen to us??? we sat and watched many many crew members board, crew that did not work on the flight. finally we were given out boarding pass with a seat assignment . HATE UNITED!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Flight staff was fantastic!"
Pros: "More legroom than on the international flight we took to get to Houston"
Cons: "Arrival time in Jacksonville too late at night."
Pros: "The pilot was friendly and made an effort to keep us informed"
Cons: "Same as the previous flight, but the space between the seats doesn't give room to climb over two people to go to the lavatory. Also, SLC said they would send the message ahead notifying Houston and JAX that I needed wheelchair assistance, but I had to request it and wait at each location ."
Pros: "Courteous staff"
Cons: "Cramped quarters. Having to pay for entertainment. I didn't. Pretzels were only food offered. I'm gluten free, so pretzels a no-no. I bring my own bag of walnuts, anyway."
Pros: "It's was a straight threw flight."
Cons: "The flight was delayed on the way there and on the way back. I checked the flights to see if they where running on time they said they where. Then I'm told the flight was delayed first 15 min then an hour. The Flight back was even worse the flight was suppose to leave Saint Louis at 3:30 to Newark was delayed 2hours and 50 minutes I checked the flight status said it was going to be on time. If I had know it wasn't going to be on time My son wouldn't have had to wait at the air port as long as He did"
Pros: "Crew on board was very good. Also Had a connection in Houston and ground crew was very helpful. I needed a wheelchair and it was right there and would have missed the connection if I had to walk"
Cons: "Seats to tight. Person in front put his seat back the whole flight. Very"
Pros: "The crew."
Cons: "The seating space to compact. And too many delays on all my flights from Friday and Sunday."
Pros: "again the crew was great."
Cons: "nothing, it was a very smooth flight."
Pros: "Stewardess was extremely rude"
Pros: "Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind"
Cons: "Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel."
Pros: "A little late leaving the airport but it made us feel like they checked the plane well"
Pros: "I enjoyed the flight it was a good flight. The crew was friendly and very polite. Broading went very well. We actually got there about 15 minutes early. I would definitely fly again with them"
Cons: "In all honesty there wasn't much I didn't like everything went good and easy so like I said there wasn't much I did not like about it"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Pros: "Boarded quickly"
Cons: "Sat on the plane at the gate for almost two hours. Seats were terrible,"
Cons: "I didn't like that my flight to Houston was delayed so long and nobody cared to notify me"
Pros: "I liked the movies on the seat."
Cons: "I didn't like the long delay because they didn't know how to manage the weight of the plane. We waited 2 hours on the plane to take off, and ended up missing our next flight"
Pros: "The announcer for the boarding of the flight was easy to understand for once"
Cons: "Seats were uncomfortable, first flight was delayed then canceled. The only other flight was 5 hours later and boarded late and left late. It was a tight fit, staff was unconcerned. Flight was the most turbulent flight I have been on and I have flown 3 times every year since I was a kid. Food choices were awful. AC was broken. There was no wifi, tv or any choices for entertainment. Seats left me with back pain and neck pain."
Pros: "Crew was attentive and friendly. Jumped at any and all requests. Always looking for ways to assist all flyers. Boarding was quick and easy. Plane was on time, boarded quickly, AC worked perfectly, plenty of blankets and food was spectacular. Crew made the 6 hour flight feel like an hour of comfort."
Cons: "No wifi because we traveled through Canada, and the tv was no working"
Pros: "I liked the friendly smiles everywhere. I was lucky to score a window seat with no one in the middle."
Cons: "I didn't like that I had to pay $25 to check one bag and the Wi-fi didn't work all flight."
Pros: "Boarding was smooth and fast"
Cons: "Seat didn't recline"
Cons: "Flight never left after waiting hours..cancelled flight in the middle of the night"
Pros: "Nothing at all"
Cons: "Flight was delayed for 2 hours with late warning didn't get home till after 1am where I could have stayed some more in jersey with my family spending those 2 extra hours instead of boring airport."
Pros: "Never got on"
Cons: "Never had a chance to find out if I would like it or not."
Pros: "Duration of flight was shorter than expected. Arrived at destination fifteen minutes early."
Cons: "No complaints."