The delay of my earlier AA flight meant that I had to forfeit working the election in my county plus the compensation that went with it. I was very bummed. Flying a red eye for a 78 year person was very challenging. Thanks for asking. Sincerely, Linda Kirkbride
No free internet, lazy flight attendants that did not like to serve drinks. Blamed it on turbulence but there was not any.
Everyone was so kind, flight was wonderful, check in and baggage were easy. Thank you guys so much for a great trip
The staff was friendly and the flight ran on time. Boarding was a zoo. This process could be greatly improved. They have done away with the entertainment they used to offer in favor a wifi signal for our phones and that wasn't working in half the flights. The beverage selection is poor and the quantity was minimal. I'm sure when the airlines can come up with something cheaper to serve than pretzels they they will switch to it. If their budget is that tight what else are they skimping on? (Maintenance, fuel, safety) Over all I'm underwhelmed!
My flight was canceled because of an IT outage, and they did not answer the phone for 8 hrs. There was no next flight out, I have missed my wedding because of this.
The chicken salad was very small, the lettuce was wilted and there was no flavor. The hamburger was excellent.
Like the friendliness of the crew, each flight had a very very drunk person next to me and the last flight had a very obese man pushing me into the aisle while the crew kept ending up hitting me in the shoulder with the beverage carts.
The flight was delayed almost an hour causing many passengers to be at jeopardy of missing their connecting flights. There was no help in providing passengers help with connections or allowing passengers with connecting flights to exit the plane in an expediated manner.
This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)
Airline seems to have really gone downhill and have secured a reputation for being late and nonprofessional. How sad.
As an Elevance employee, don't we get priority boarding? Also, I boarded zone 5 and could not get normal carry on in luggage space. There were many Delta employees on the flight and their bags, which were large and could only fit two bags per compartment, got preference over customers so I had to check my bag.
Everything went smoothly, WiFi connection was strong. Time to upgrade the regional planes, we are all on top of each other. No room to comfortably do anything.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Food from the flight from Atlanta to Santiago was very poor..
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Delta is one of the best airlines I have flown
It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.
I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).
Very uncomfortable and cramped seats. Everything else was okay, the crew members were nice but nothing was exceptional.
Check in went smoothly. Flight attendant who was assigned my area barely paid any attention to me! She acted as though she was extremely busy and flustered. Maybe she was new?! I told her to change the language on my screen, she said she’d come back to help me but never did so I was able to solve the problem on my own. She came back and said she’d made adjustments on her end. Highly doubt it because I found the setting to change the language! Also, I noticed everyone was eating before we landed so I pushed my help button and she never came so I got up to find her to ask her if I can have breakfast. She said they are not serving breakfast but I can have a sandwich. Yes, that was her response as I saw everyone eating breakfast!!!
United staff were very communicative, the new starlink Wifi is amazing as I was able to work easily.
Starlink internet made the flight time shrink and I was able to work.
Tiny seat made for midgets. You can’t put a normal size human in such a tiny seat for 8 god damn hours! Hot plane, no air. Lost bags at Rome airport for 8 hours, lucky to have found them. Horrible flying experience, United Airlines should be embarrassed!
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
To san Francisco it was ok. From sf to Manila it was horrible
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.
All good. Flight crew was super friendly at the end of a long day
All good. Easy check in and boarding. Lovely flight crew
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
Four hour delay due to late plane arrival- second year in a row on MCO - DCA route. Pitiful service reliability from American. Will avoid in future
Flight was fine, food could have improved (Chicken Enchiladas) and so could the entertainment options on the seat rest (there was none).
I have generally had positive experiences with American Airlines (outside a handful of delayed flights), which is why I wanted to share this feedback constructively. On my recent flight, my travel experience was extremely uncomfortable because my seat mate significantly encroached into my assigned seat space for the duration of the flight. As a result, I was forced to sit partially sideways, with much of my shoulder and upper body extending into the aisle. Unfortunately, my back still hurts from maintaining that awkward position.I recognize that this is a sensitive and challenging issue for airlines and cabin crews to address. Everyone deserves to travel with dignity and respect, and I understand that individual circumstances can vary. However, fairness also requires that all passengers have reasonable access to the seat space they have paid for. When one passenger's use of space substantially impacts another passenger's ability to sit safely and comfortably, there should be a practical solution available.I appreciate the complexities involved, but I hope American Airlines will continue exploring ways to ensure that all passengers can travel comfortably and equitably. This experience detracted significantly from what should have been a routine flight.
I take this flight about 6-8 times per year. It is convenient and saves an hour or two by skipping PDX, SEA, PHX, or ORD (but it takes longer to get bags to the carousel than Alaska Airlines). I wish the food service were better (but they might cut back on it because it is a red-eye). The WifI seems to go down about an hour out of Anchorage, and then comes back about an hour later...so be warned if this is an issue for you.
Flight was good. However, they had everyone board the plane then made us sit there on the tarmac for an hour plus due to maintenance issues. Besides that flight attendant and pilot were amazing.
Check in agent was helpful and nice. Flight was OK. Our flight in Chicago was delayed 8 hours without an explination. This was our journey home. After a horrible flight experience on on the way to our vacation where our plane was diverted for an emergency medical issue, was grounded for hours, we missed our connecting flight by 25 minutes, and it took a day yo get re-booked, this was yet another bad experience that American seemed unwilling to help out with, much less compensate us for the
