Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.
Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
The food could have been better but everything else was superb.
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.
3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel
Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.
The flight and all amenities were good to excellent. SWISS was awful to deal with. Every step of the way they nickel and dime you. Chose your seats? $14. Change your seats… No accounting for the prior payment. You get billed again. 17 pound restriction on overhead luggage, nonsense. It’s a weight in the plane whether it’s in the overhead or in check baggage. They just milk you for every cent they can and I resent it. The flight was excellent.
The Swiss airline is excellent. Seats ate comfy, spacious and free wifi that I enjoyed a lot on my trip
plenty of legspace, snacks, no pull face from flight attendants when asking for a wine. Also fast transfer ability at ZRH.
Leaving at 7 when scheduled to leave at 4:20 - you tell me. Understood there was a ground stop. Then having to "reboot" the plane because of a lighting strike, also understood. But basically the flight was a "clusterf#$%".
No drink service but there was no N/A as an option to choose. Seats were extremely tight. I am under 5.5 and I bumped my knees have no idea how taller people could manage.
My flight from Honolulu (UA 1221) was on a very old 757, no video monitors anywhere. If you wanted to watch a movie, you needed to do so using the United app on one’s phone. WiFi was $8 for Mileage Plus members; I demurred, choosing to spend my time reading a novel using the Kindle app on my Samsung S26. The meal was okay … Breakfast on any domestic airline is so-so as a rule and this one was no exception. The best part of the meal was the fruit plate and the warm croissant. The highlight: The flight left on time and arrived early.
Flight delayed, last seat on the plane, no arrival Gate available due to the plane departing late
The plane left over an hour late. I missed my connection going to Tokyo. They haven’t sent my bag to Thailand, where I ended up. It took me over 32 hours to get here. Very bad experience so far. I hope they can fix this and get my bag to me, within 24 hours it doesn’t look good at this time.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Kayak booked this flight with only 1h 20min layover in Chicago. This made it impossible for me and several other passengers to reach this flight. Moreover, the gate closed boarding in spite of several passengers still on their way without waiting even one more minute. However, the plane departed with 20min (!) delay, i.e., there would have been at least 15 min time to let the delayed passengers board without causing any delays. I complained and as a "thank you" the attendent booked us on the last (!) flight to Indianapolis ~7h later! Thankfully, I caught the spitefulness and the United customer line rebooked the flight to an earlier flight. Although I can't grade this particular flight since I never had a chance to take it, Kayak made the mistake of a too short layover and the crew at the gate was awful.
Checking bag at terminal was horrible. No agents to check us in and only 1 kiosk working. Boarding went ok. Crew onboard was very scattered rained. Missed our row while serving and then didn’t see them hardly again.
From Freetown to Monrovia was good. Leaving the USA was terrible because all my connections flights got delayed.
A/C still wasn't working. Luckily it was only a 14 minute flight
A/C temp. was way too cold during the flight.
Flight was extremely delayed and they didn’t feed us for a 4 hour delay
Plane took off 90 mins late, on board entertainment was not working, cabin crew was not frequent.
OK. Needed more information on baggage details with different airlines and airport baggage pickup Also, it appeared they offered free WiFi on their info publications but none did.
Great until k found out they never got my check bags onto the plane.
Boarding from the SFO lounge is a big improvement. Although the first class dining room inside the lounge is becoming very crowded.
we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.
The first leg of our booked flight was severely delayed, and by the time I could get to an agent to see about re-booking, it was impossible to arrive in time to board for the final leg to Reykjavik. We were flown by American Airlines to Heathrow but didn't arrive in time to take the British Airways flight. BA only flies once a day to Reykjavik, so we had to purchase an absurdly expensive flight through Icelandair out of Gatwick to arrive in time for an excursion that started at 9 a.m. the next day. Our luggage got lost in the meantime and wasn't found for several days.
Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.
Our seats were reassigned on the day of departure and our small family group of 3 was split up unnecessarily — my wife was seated many rows behind myself and my daughter. The seats were also very small and very tightly packed — there was no space at all — and the seat cushions were hard and uncomfortable. I couldn’t sleep because it was painful on my butt. The cabin crew were nice and the food was decent enough, though.
