Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Liberia
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Scores according to KAYAK customer reviews
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Cons: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Cons: "delays, delays yuck"
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Cons: "Hour late and no wifi!"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Cons: "Slow WiFi"
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Pros: "Plane was nice and clean. Staff attendants were great & respectful."
Pros: "Entertainment was outstanding and the food was very good. The service was excellent."
Cons: "Boarding takes too long"
Pros: "Departed on time. Very courteous crew."
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "Great service. On time departure. Early arrival"
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Nice flight attendant. The woman who checked in my dog and my bag was really nice too. On time, efficient, and clean."
Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."
Cons: "Never again!"
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Pros: "Delta is known to be one of the best airlines and they stand up to it in every flight."
Pros: "Everything went well"
Cons: "I was late from first flight"
Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."
Pros: "Crew was friendly & attentive."
Cons: "Food, lunch"
Cons: "Could have slept in for another couple of hours!!:"
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Cons: "All went well."
Pros: "First class service was excellent, food was good and entertainment was also good."
Cons: "We were delayed about 5 hours but overall flight was good."
Pros: "I had the row of seats to myself and lots of leg room."
Cons: "Our flight was delayed. We watched while the next flight was loading on time. We had to wait 2 hours!"
Pros: "Crew was good"
Cons: "No tv in seats"
Cons: "Up graded seat but didn't get to board till last."
Cons: "6h delay is rough because of plane shuffling"
Cons: "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Cons: "Kept us on the plane in 90 degree heat at Dulles. Unresponsive and disappearing flight attendants. A health hazard for many. Horrible staff, horrible maintenance, stupid pilots."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Cons: "The food was as described above. Disappointing."
Pros: "I was bumped from my flight, put on a later one which was delayed and I missed my connecting flight which had to be rebooked. I was not notified before arriving at the airport so I waited there for 4 hours. As a result, I missed dinner plans at my destination."
Cons: "I couldn’t reserve a seat until 24 hours in advance of the flight so I got a terrible seat."
Pros: "Being able to charge my phone."
Cons: "Cramped, the only thing they gave us to eat was a cookie (literally ONE cookie. Unless you paid extra - it was a six hour flight, even southwest gives you free crackers and peanuts), the WiFi was ridiculously expensive, they don’t give you a lid for your hot drinks so my tea spilled all over my lap."
Cons: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "Boarding was fast and easy"
Cons: "Child behind us kept kicking our seats. Not the airlines fault but very uncomfy for 5 hours. There was nothing to watch or even listen to.. tried to pay for direct tv and the credit card reader didn’t work. And we weren’t offered anything to eat . The woman asked if we wanted anything to drink .. never even saw a cart . Although I was in row 7 but with that being said .. I did arrive safely from my trip."
Cons: "Missed connecting flight"
Cons: "Room for sitting."
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Pros: "Uneventful, on time! Knees will never be the same, but small price to pay - or so I'm led to believe by your marketing. Also paid 10 bucks for internet- seems excessive."
Pros: "people were very nice and trying to help even after late change of aircraft and gate due to equipment"
Cons: "wi fi on aircraft while using personal device was limited. also Wi-Fi add-on for internet explorer did not work and directions on web site were poor. I attempted to download prior to flight but was unable to locate on united.com even using the search. would be better if the web site had the downloads or a check your computer config prior to flight to avoid pc not working. united app on iPhone worked well."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Cons: "Multiple delays"
Pros: "Gate staff were courteous."
Cons: "I had about an hour layover in which I had time to use the restroom and buy lunch. I did these things, then went to wait at the assigned gate. Meanwhile, unbeknownst to me, they changed the departing gate for my connecting flight. The concourse area is so crowded and noisy, and announcements are only heard in the immediate gate are, that, though I was sitting only one gate over, I did not hear the boarding calls and missed my flight. I sat in Newark airport for six hours (which included a maintenance problem, gate change and 1 more hour delay) until the departure of the next flight to Burlington."
Pros: "The flight attendant was really nice"
Cons: "Way too much money for the quality of first glass - I should have never upgraded, ancient."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "The seats we're ok"
Cons: "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "After many flights with United, I am always pleased with the level of customer service. I've only encountered friendly staff from the skycaps to the captains and everyone inbetween. I have never felt like I'm just a warm body filling a plane seat."
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "Made it to Denver."
Cons: "Agents were not communicative with boarding passengers. Flight was delayed substantially."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "punctuality, crew service"
Cons: "everything was Ok, average intercontinental flight"
Pros: "Got me a flight at last minute to get home."
Cons: "The overhead compartments rattled alot"
Pros: "Arrived safely"
Cons: "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
Cons: "seats were extremely uncomfortable"
Cons: "the flight attendeds werent friendly"
Airlines flying from North Dakota to Liberia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Liberia
Masks required on board, masks provided on flights from North Dakota to Liberia
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Liberia
Testing for antibodies, testing for symptoms for flights from North Dakota to Liberia
Waiving of change fees. Search flexible flights from North Dakota to Liberia