Pros: "Great crew and friendly"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "delays, delays yuck"
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "The crew was great and also the snacks."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "The flight dely 1 hour"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "No leg room"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Cons: "flight rerouted to LAX!"
Pros: "It was a short easy flight that actually landed early."
Cons: "Direct flight, on time arrival"
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "The flight was great, the food really tasty and really nice plane."
Cons: "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Good Entertainment"
Pros: "Short eas6 trio"
Cons: "Lack if parking at airport"
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Cons: "The food was supposed to be hot chicken was served cold"
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
Cons: "Trying to board was a mess. It was disorganised and inefficient."
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "Comfortable seats and good food/service throughout the trip."
Pros: "Crew and food"
Cons: "We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane."
Cons: "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
Pros: "Crew was not friendly and gathered in the rear galley complaining about their job and customers. The seat was not comfortable at all."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Cons: "Crew was cold and rude"
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "The overall service x"
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Cons: "Plane was dirty and crew inattentive."
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Entertainment options were great"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "At least the entertainment was good while I waited for my food."
Cons: "I asked for a chicken option meal and the flight attendant was at the end of my area of sitting (the front half) and left to the back and said he would return. I waited and waited and nothing while everyone ate. I ran the flight attendant button(many many many times) and no one came. I didn't get up because why am I going to chase someone down? After about 30 mins or more later someone finally passed by that was going to ask for trash. I asked for my food and they apologized and brought back a pasta option and said they were sorry that they ran out of chicken. So I was made to wait for half an hour while everyone ate to NOT get what I wanted and be forgotten about?! Unacceptable. Took me another 30 mins to get my appetite back since I was so upset. Also, our flight left an hour later!!! No one said anything to us about why we were late. They accommodated those with connecting flights in the US but still. What is going on?"
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Pros: "We booked Finnair, but it was a code share with AA. We stood in line at ticket counter for 1hr, and then was sent to AA. We almost missed our flight. We were there 3hr before our flight. Very confused!!! What is your suggestion? Should you say AA not Finnair???"
Cons: "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"
Cons: "The plain was an old model with no personal screens... So boring"
Pros: "The service was good and the food was ok. It was a smooth flight."
Cons: "That we didn't have our own screen to select our own movies."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "The seats were so cramped we could barely move. It was hot, it felt like there was no a/c most of the flight. The flight crew was late which delayed my flight. Awful. I will never fly American Airlines again."
Cons: "Our flight from Seattle to JFK was delayed over 11 hours, not because of weather or mechanical issue, but because a flight attendant fell ill and American Airlines had no one to take his or her place. They had to fly in an employee from Texas to cover the shift. Are you kidding me? I understand there are unforeseen events but any reputable airline should have a personnel contingency plan better than that. As a result, we lost a whole day of our vacation, missed our Broadway performance, and others missed their business meetings. All the alerts informing us of the delay were sent long after they already occurred. I will avoid flying American again at all costs."
My friend I was going with mom passed away the day before the trip and we had to cancel our trip. Allegiant doesn’t have a refund of any type. Frontier was my return flight and at least offered a partial credit which sucks but beats nothing.
The boarding was ridiculous. They were off on the number of infants on the plane and it delayed us by an hour. It was really frustrating and they only updated us as the very end.
This flight not too much to like. .5lbs and they were gonna charge us $50. No one on the flight had a personality. Literally they all just stood there with a frown on their face. My 3 year old who is always cheerful spoke to all the ladies and they all just said hi in a somber tone. Very disappointing. Got charged for two drinks when paying with my Allegiant Mastercard. Should have gotten one free. Just a disappointing flight experience.
The flight was delayed for almost 2 hrs. I feel like we should be given vouchers for free flights after that experience.
Flight was full. Flight crew was chippy and acted like they didn't want to be there. Lady at the boarding gate was same way.
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "Great crew. Everything was on time. Loved it"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."
Pros: "FLIGHT TIME"
Cons: "They would not refund the charge for a carry on I made in error. I did not have a carry on. Would not give me info as to where I could take my complaint so I guess I took it here. The guy at the desk was HORRIBLE"
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Cons: "Squished and smelly but good value overall and good crew"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "People in my row."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "Snacks were good but we had to pay for them."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Pros: "Flight attendants were very kind."
Pros: "The flight was on time and the staff were courteous."
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Reasonable price for non-stop flight. Staff very helpful and personable."
Cons: "Late, which seems to happen alot with this airline. Have to pay extra for many thngs: selecting seat, carry on bag, snacks, drinks."
Pros: "Cost Flight Crew Deplane option from Front and rear"
Cons: "Only 2 flights per week Delayed flights All the "additional" charges $40 to check a bag $30 to bring a bag on board $12 for priority $12+ to book a seat in advance The method for Boarding that put every on in zones 2 and 3 in line before letting people who paid for priority get on board $22 for water"
Pros: "I didn't fly out of newburgh because of the nine hour delay I had to reschedule my flight"
Cons: "Less full"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "First class service was excellent, food was good and entertainment was also good."
Cons: "We were delayed about 5 hours but overall flight was good."
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Pros: "Got to destination 30 min early"
Cons: "Free WiFi"
Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Pros: "Service,management, food"
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Cons: "The flight was full to capacity"
Pros: "Flight comfort and online crew were good and no complaints"
Cons: "Flight delayed boarding 31/2 hrs and then over an hour delayed on the ground before takeoff."
Pros: "Food was good. Staff were great. Headphones not the best."
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Pros: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Cons: "Southwest has much better experience."
Cons: "Beth legs of the flight were delayed. The first delay causing me to miss my connecting flight and he second causing me to miss an import an important dinner in Boston."
Pros: "Crew. Aircraft selection."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "the afternoon coffee, not offered by others"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."
Moving the gate across the airport and a 7 hour overnight delay made this awful
Pros: "Speed, this airline is on a mission. I like that."
Cons: "Just keep it simple"
Cons: "No masks requirement and beverage/snack cart"
Pros: "I hate frontier! Never drive with them!"
Pros: "The price and availability of the flight was good."
Cons: "The planes are cramped the seats are stiff and a bit uncomfortable, but that’s not why you fly."
Pros: "It was a quick flight."
Cons: "The crew was obnoxious. They spent the whole time talking about work loudly, sometimes rude, and laughing hysterically. It was hard to rest."
Pros: "Crew was great, friendly, and accommodating."
Cons: "Seats do not recline, could have better snacks!!"
Pros: "One enthusiastic elderly flight attendant was inspiring to see"
Cons: "After flight was delayed, I've never had a worse experience with an airline. My final flight leg could have waited 10 minutes and gotten me back on time. Instead there was an atrocious line at customer service, where they finally denied me a hotel room, cot, blanket, pillow...after absurdly allowing a man to cut over ten of us in line simply because he requested a translator. Multiple employees lied/gave misinformation, adding heavily to the feeling that Frontier cares little about customer service. Terrible experience!!"
Pros: "The flight was ok, nothing outstanding. Ordinary uneventful flight."
Cons: "Lots of extra costs for baggage, seats, drinks and snacks, not experienced with other airlines. One of the hardest landings I’ve ever experienced. Perfect weather and no wind to speak of so not sure what happened there."
Cons: "LONG walk to car rental"
Pros: "Crew was fun, family oriented"
Cons: "Entertainment options, complimentary tea and coffee"
Pros: "Crew was great."
Cons: "No three hour delay"
Pros: "The ground crew was rude, the desk people were even less helpful and acted like I was a burden to them by asking qurstions"
Cons: "Frontier could have sucked less"
Pros: "Smooth flight"
Cons: "Flight delayed. Crew sarcastic. Tiny tray table couldn’t even accommodate my Mac Book Air, and when crew routinely bumped it on their way down the aisle they didn’t apologize. Poor selection of ‘food’, only sugary, carb-filled snacks. No free water or coffee. No WIFI. It’s 2019, Frontier!"
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Pros: "Fairly comfortable seating"
Cons: "It would be nice to have complimentary coffee. $3.00 for 6oz of coffee is a bit much,"
Pros: "Crew was super friendly."
Cons: "It would be nice to offer non alcoholic beverages for free."
Pros: "The crew was very nice"
Cons: "It was difficult hearing when the captain was giving announcements."
Cons: "Was on the runway for 3 hours waiting to take off while in fort Myers"
Pros: "We were originally delayed by about 30 minutes due to a lack of a pilot. Another was called in and we still got to our destination on the other side of the country on time - amazing!"
Pros: "Perfect price, great crew, Wonderful overall experience."
Pros: "Boarding was fast, Polite staff, Very nice crew."
Pros: "Quick boarding and friendly staff"
Cons: "Seats are much too small if you are overweight and have to sit by someone you don't know."
Pros: "Friendly crew and desk agents"
Cons: "Fees and fees and charges and charges. No bargain in the end"
Pros: "Got to Denver on time!"
Cons: "I feel the security people went a bit overboard. I was comparing to other cities and with the scanner and shoes and taking iPads out and no food in bags.... it was overwhelming?!?"
Cons: "A little cramped and you should be more upfront about a dumb fee of $45 for a carry on. I thought I was getting a good deal on a flight but I guess I was wrong. I will probably fly with an airline that doesn’t charge you for something that should be free from now on"
Pros: "Service friendly. Pilot funny. Clean. Average comfort."
Cons: "Cost for baggage. Too much."
Cons: "They should start boarding from the rear of the plane to the front so that people sitting in back don't have to wait for people in the front or middle of the plane to stow their bags."
Pros: "They kept arguing over my luggage payment that I didn't pay online. Finally their manager verified that it's paid."
Pros: "Direct flight is great. Price very good if you Don’t need to bring luggage ."
Cons: "Uncomfortable seating. Long flights would Not be good"
Pros: "The crew was good and the the seats were semi comfortable. The price round trip was good."
Cons: "4 hour delay going to our destination because of a "scheduling issue" Unacceptable. We almost missed our car rental. Also, on a side note, Do not use Fox Rent a Car in Orlando, our car had mechanical issues and there was also blood splatter on the roof, disgusting! And going home we were scheduled to be on time and we were boarded on time and about to leave the gate and they told us that they found a dent in the plane which later on we found out was a hole in the engine. So we were taken off the plane and wasn't for another 4 hours that we got another plane. Overall not impressed. We did receive a 100 dollar voucher each for both delays but honestly would never use this airline again."
Cons: "Had the AC cranked. Asked for a blanket and the attendant laughed like airplanes never carry those."
Pros: "Everything went as planned"
Cons: "Frontier has absurd baggage fees."
Cons: "Service during delays"
Pros: "This crew was a lot friendlier the the crew that I flew out with. They had smiles on their faces and no attitudes unlike the first crew from BUFFALO to Fort Myers. This crew makes me want to fly again with this airline. The other crew had me questioning my decision to fly with this company at all."
Cons: "No complaints."
Pros: "We had 3 kids with us and the flight was on time and the staff was very nice"
Pros: "They were kind, polite, and very accommodating for me. I have an injury that borders on a disability, and the crew went above and beyond to make sure that I got to my destination on time."
Pros: "Boarding was straightforward and fast."
Cons: "Apparent savings when booking are negated by the added fees if you want to choose a seat (from $6 to $45 each). Pay for checked bag online or you'll get fleeced at the airport. Crew was mostly polite but seemed bored. Tiny seats, of course. Big problem was passengers – not the airline's fault, but I spent the flight gagging in the cloud of passengers' BO and flatulence, trying to ignore the loud, drunk people behind me, and wishing the seatmate who spent the entire flight throwing up felt better. It was a gross flight."
Cons: "We were on the plane for 50 min"
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "Quick easy loading"
Cons: "Very cramped!"
Cons: "-The prices were misleading. We ended up paying an additional $200 for baggage at check-in that we weren't expecting and while we knew it would cost something, we certainly weren't expecting THAT much. -One of the crew members was extremely rude to a young child who had been so patient during our 1 hour delay leaving the ground after an engine failed to start. -We had no idea a meal was no longer included in the price of the ticket, but what was worse, basic drinks cost an additional fee now also. -I remember flying Frontier when they first came out. The seats used to be comfortable and every flight offered movies for purchase, but the seats on this plane had been stripped down to the basics and offered nothing. -The trip was a surprise for my Husband as a Christmas gift and I was rather embarrassed and frustrated with this portion of our vacation. We will not be flying Frontier again."
Cons: "3 delays on my flight from Denver to Indianapolis. It should have landed by now. Very disappointed"
Cons: "Check in people were very rude and tried to charge me for the same bag that they didn't charge me for on my flight from Charlotte. When I asked to speak to a manager she gave me a number that didn't connect to me anybody. When I asked for a number that would connect me to a person, she told me to "figure it out" Then they tried to tell me that the flight was full and I'd have to buy a seat. I ended up getting on the plane without paying for my bag or extra seat so basically they were just trying to get me to pain for unnecessary things"
Pros: "Frontier had the best prices even after the luggage and guaranteed seat assignment fees."
Cons: "No entertainment or seat reclining. Bring your own food and beverages. They charge $2.50 for a cup of weak coffee."
Cons: "They cancelled our flight and everyone that worked for fro tier was MIA"
Pros: "Cheap cost for last minute flight."
Cons: "Seats are made of hard plastic that don't recline or provide anything resembling comfort. No entertainment on a 5 hour flight. Worst flight I've ever taken. Not worth the cheap cost."
Cons: "Waiting on the runway. Bumpy ride"
Pros: "Plane eventually arrived at destination."
Cons: "Hidden costs on everything"