All staff very friendly and accommodating
Internet access was much better than non-existent American Airlines. Need higher speed, to watch entertainment on our phone would have been great!
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
Airport need better directions and delta needs to be contacts if gate changes
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "The entertainment console worked this time. Over the past year it has worked only about half of the time."
Cons: "GpldMedallion holder, first SkyPriority people to board, sitting in Delta Comfort and still could not get overhead bin space by my seat."
Terrible information during a delay. Typical AA “service with a grunt.” Maintenance issue required plane change, but took about 90 minutes for ground crew to realize bags needed to be moved to new plane - and they wouldn’t board the new plane until that happened. Exceptionally disorganized at Newark.
It was horrible and stressful. We got to our final destination several hours later of the estimated arrival time.
Need more seat sanitizing wipes like United gives out when you enter the plane.
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Cons: "Phoenix airport is horrible for on time departures. Always."
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Pros: "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
Cons: "being on time"
Pros: "Crew was excellent"
Pros: "Great first class cabin crew."
Cons: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."
Cons: "Waited on the tarmac for over an hour before departure with very little explanation."
Cons: "Service was excellent"
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Pros: "Fast and easy service"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Pros: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Cons: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Cons: "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
Cons: "No personal space or legroom. Uncomfortable seats."
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I liked the seating on the first part of the flight and the snacks"
Pros: "On time"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."
Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline.
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Cons: "For the price it was a very good flying experience"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "I would have liked to have a drink of water for free!!"
Cons: "$50 bag fee for small carry on is punative."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "It was good quality for the price."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Everything was perfect!"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "Signs at the airport and terminal info"
Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "No Delays All went smooth & arrived early!"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "Free bags for military. Friendly, efficient, on time, price. It was all good."
Cons: "Nothing. Excellent flight."
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "The flight itself was great. The Flight Attendants were pleasant and the ride was smooth."
Cons: "I didn't take too kindly to the Service Agents on the ground. The Service Agent in San Antonio wasn't very accommodating or supportive to my needs. I had a problem that needed resolved and instead of diligently helping me, she would turn to another customer, totally ignore my concerns and speak Spanish with this other woman. When I was at the counter first, not the other woman. The Service Agent in Orland on my way back was rude as well. She gave my Mom and I attitude about my luggage being overweight. Told us to pay the $50 or figure it out. We had expressed already paying the $18 to check the luggage to begin with and wanted to see if that amount could be included in the $50. The Service Agent scoffed at us and turned up her nose. Great air service, horrible ground service."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Pros: "Fast flight. Good climate control"
Cons: "Flight attendants could smile or be a little more friendly. Overall good though. Could add wifi to flights."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Cons: "Muy mal aerolínea"
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
The worst part of the flight happens on the ground at SAF. United is woefully understaffed. It takes much longer than it should to get the ramp in place, so there is a significant wait before passengers can deplane. If you have checked bags, be prepared to wait in the crowded terminal. It's a small airport and the problems should be addressed.
It was delayed 10 hours so really sucks
Pros: "The entertaiment movie & one of the crew very caring towards elderly"
Cons: "No delays"
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "Stewardess was pleasant. Left on time."
Pros: "We made it safely and there was no trouble boarding"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Pros: "Closed the door in my face... wouldn't let me board"
Cons: "No customer service as a loyal united customer for years I've been treated so badly the past few years. Regardless flying first, business or economy. I truly regret being a loyal united flyer... this flight was the last straw"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "I was given an exit row seat"
Cons: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "I would like to rate my flight HOME. United CANCELED my flight one hour prior to boarding. PISSED"
Cons: "The flight attendants were incredibly rude and you would think that after assaulting a passenger, they'd try to step it up a notch. I had fallen asleep in my seat and I woke up to the flight attendant rattling and waving a snack in my face saying "I don't want to have to come back to your seat if you get hungry later"---the flight was 1 hour, I doubt I would trouble them for much."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "Flight was wonderful!"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Entertainment options"
Cons: "United chamged our arrival gate without a crew to man the jet way. So we sat for 20 mins this missing our connection flight."
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Pros: "Friendly crew. Safe flight, that's what matters."
Cons: "Plane could have been cleaner. Long hair extension on empty seat beside me. How did they miss that???"
Pros: "Flight crew attention and dedication"
Cons: "Charge for everything but breathing air"
Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Cons: "Cat meowing loudly in seat in front of us"
Pros: "The flight is comfortable and the no hidden fees."
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "The plane being on time. Next time would prefer to be able to choose seats. I like the window"
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "newer, quieter jet"
Pros: "We had a delay and everyone was very helpful!!"
The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment.
Making people pay for water is sad especially for a 4 hour flight. Also on the flight from NY to CO the only option was water and not other beverages. The seats were very uncomfortable and the tray table design has a user experience rating of 1 out of ten.
Pros: "Very good"
Cons: "Hope is on time not delay 1 hour that’s all"
Cons: "Very uncomfortable"
Cons: "Paying $200 for baggage was a rip off. Having to claim baggage and recheck in Chicago was ridiculous. Getting unchecked from our flight because we arrived too early is beyond belief."
Pros: "Quick, easy. Friendly staff.."
Cons: "So grateful for all of the help we received!! Thank you!"
Cons: "Nothing!! First time flying with a broken leg...wheelchair, emotional animal, crutches...you guys were AMAZING!"
Cons: "I miss getting a free drink (other than water) and a snack during my flight. It would also be nice to be able to charge my phone"
Pros: "Seats are not comfortable"
Cons: "A complementary cup of tea. $50 for one luggage is a rip off. My 1st time flying with frontier. I had to wait 45 minutes in my wheelchair to go to gate."
Pros: "Fine for what I expected"
Cons: "Fine for what I expected"
Cons: "Flight was delayed 2 hours and weren’t told why. Then baggage was delayed being offloaded from plane"
Pros: "The flight boarded quickly and smoothly. The attendants were happy and full of personality. Inexpensive direct flight!"
Cons: "We were about 30 minutes late to land even though we took off on time. The snacks and beverages are not complementary; they cost extra."
Pros: "Wonderful. To have a direct flight"
Pros: "I hated everything since we couldn't board our flight (my family and 10 other passengers included)."
Cons: "I booked my flight through a third party and it required me to see an attendant to see a boarding pass. Since there was no attendant available before the first flight I MISSED my flight. The matters got worst when I called customer service where they told me I was unable to get another flight until Wednesday morning. This was the worst experience ever. I had to Uber to another airport in another city t ok get home. KAYAK and Fronteir are the worst."
Pros: "Flight was super fast and convenient. Glad to have something like this in Syracuse! Staff was very efficient."
Pros: "Always liked frontier."
Cons: "Wait was a longer than expected."
Pros: "The crew was nice, boarding was easy"
Cons: "The seats and space are horrible, it is almost impossible to stay seated during the duration of the flight because the seats are so uncomfortable and if you are taller like I am you will have no leg room and no support past your shoulders"
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "Straight flight"
Cons: "Straight flight and nice prople"
Cons: "The flight was delayed more than an hour. Also, once we landed, the jet bridge wouldn’t work."
Cons: "The flight was delayed three hours and information was not made available until after we arrived at the airport. This made for a very long and avoidable wait."
Pros: "Friendly crew."
Cons: "Not offered beverage. Flight departedate."
Pros: "We landed"
Cons: "My flight was delayed almost five hours"
Pros: "Friendly crew, and on time flights."
Cons: "Having to pay extra to sit together with my spouse, when the tickets was purchased together."
Pros: "That we finally made it to our destination."
Cons: "8 hour delay. Very poor communication the entire time. Made us sit in plane for another hour of mechanical issues and never updated us why- this was after sitting for 7 hours in the airport!"
Pros: "Nothing at all."
Cons: "The outbound flight was delayed only three hours. The return flight was delayed three hours, after which we boarded and waited. After another hour we taxied to the runway and returned. I am grateful we did not take off with a defunct left-engine. We taxied back to the airport and de-planed--but only after being instructed not to talk to the other passengers. (Really.) The flight was not cancelled, even when the plane was towed to the hangar. Finally, after six hours, Frontier offered a refund--as they had no interest in placing us on another airline that was going to the same destination. I rented a car and drove from Charlotte to Philadelphia to retrieve my own car from the airport so I could arrive home 15 hours after my scheduled arrival. Frontier couldn't care less. NEVER again."
Cons: "Our flight was cancelled for "weather" yet every other major airlines, United and Southwest, had no issues. The customer service representative was unprofessional. She was unwilling to provide any proactive assistance. In fact she offered us an alternative flight that was scheduled to depart AFTER our scheduled returning flight. Contrasting this with our experience speaking to a Southwest airline representative who was courteous and knowledgeable was unbelievable. I will never fly Frontier again."
Pros: "Their app seems like it works and the price wasn't bad."
Cons: "I bought a ticket, checked in online promptly, and wasn't assigned a seat. When I questioned the gate agent as to what this means, he said they needed to see if someone would take a "bump" for a voucher before assigning me a seat. Common practice with airlines, but typically they don't randomly roll the die and tell someone "you're screwed" - they take initiative to offer better and better vouchers until someone bites, and won't fly the plane until that happens. They gave me a voucher and paid for my flight 5 hrs later, but I missed a good third of the event I was flying to attend - and had no say in the matter."
Pros: "The seat"
Cons: "The price"
Pros: "I don't think I've ever had a better experience checking in my luggage, boarding, or flying. Everything was streamlined and efficient--down to paying for bags and picking seats as a bundle you deal with ahead of time. The outgoing flight was so above average I thought at first it was a fluke. But just landed and left the airport, and the return flight was even more efficient than the outgoing flight. Cheers Frontier! You guys rock!!"
Cons: "Obvs as a budget airline, they don't do food or entertainment. Which I'd def miss on an international flight, but isn't a big deal for domestic west to east coast type thing."
Cons: "You need to send an email check-in reminder"
Cons: "There is no courtesy beverage on board."
Pros: "The counter service attendant was very courteous, accommodating and friendly."
Cons: "Service attendants at the gate seem to have an attitude problem, not one, but all of them, and it was all who approached the counter!"
Pros: "flight was on time!"
Pros: "staff and crew were friendly and communicative"
Cons: "again boarding was delayed. perhaps it was an airport problem again."
Cons: "WHERE WAS THE CAPTAIN/PILOT. THE FLIGHT WAS DELAYED FOR 1 HOUR AND THEN AGAIN FOR 15 MORE MINUTES. IS YOUR COMPANY SO INCOMPETENT THAT IT CAN'T FIND THAT ONE CRUCIAL CREW MEMBER WHO IS NEEDED TO FLY OR DO YOU NOT HAVE ENOUGH MONEY TO PAY YOUR CREW MEMBERS A DECENT SALARY THAT THEY DON'T EVEN WANT TO COME TO WORK."
Pros: "Left late but made up some of the time. Staff were nice."
Cons: "Left late, then sat on the tarmac for almost 30 mins to take off. Cramped again and not happy about the extra fees (see above)."
Pros: "The initial price!"
Cons: "I arrived 40 minutes prior boarding time and my seat was no longer available. I paid $365 for a one-way ticket because frontier doesn't conjoin with any other airlines."
Cons: "No seat assignment!"
Pros: "Price. Breezed through security! Quiet:)"
Cons: "New seats don't recline and hard to sleep in."
Cons: "The seats are horribly uncomfortable. I couldn't get comfortable in any position. They aren't soft and they are too small."
Pros: "Cheap flights and good crew."
Cons: "Felt cramped on flight. Took forever (over an hour) to get our baggage."
Cons: "The flight was cancelled and the airline made no attempt to rebook my travel and I have no idea when my refund will be processed as they said they "could not" provide me a reciept of the refund???? Seriously frontier???? I'm done."
Pros: "Though I had to speak to THREE different people before Frontier would work with me, they were able to push back my return flight by several hours after delaying my departure by FIVE hours."
Cons: "It's totally unreasonable to delay a flight by five hours. Mostly everyone on the flight, me included, had already arrived at the airport by then. I had to cancel plans for the evening because I arrived at 1:30 AM. Instead of immediately offering to compensate me, I had to beg and was told they would help me "as a one time courtesy." On my return flight, I was charged $45 for a CARRY ON BAG. I will avoid Frontier at all costs going forward. Don't be fooled by seemingly cheap flights."
Pros: "The flight was good"
Cons: "The fact you charge 2.00 for a can of Coke that costs .18 really? i would pay .65 to .75 maybe even 1.00. It should be complimentary cause you charged $45.00 to get my bag on... With the price of oil dropping, you seriously can't expect us to keep paying a premium for your neglect."
Cons: "The fact that the flight was delayed by 3 hours for some "minor maintenance" problem. You want to do your maintenance on the passenger's time. You suck."
Pros: "Flight was on time"
Cons: "Charged for everything, including bringing 1 carry on. Nickel and dime at every corner, will never fly again unless I do not have any other options"
Pros: "Flight was ahead of schedule"
Cons: "Lack of wi-fi"