Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Flight was delayed for 4+ hours"
Cons: "Crew on the ground was very rude"
Pros: "Incredible staff. Super polite"
Cons: "Entertainment worked sporadically"
Pros: "Excellent service"
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pros: "crew great comfortable"
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Cons: "Better in flight entertainment"
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "Good food and service"
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Good selection of movies"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Everything was fine"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Cons: "Waited a while before take off."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "Free snack and drinks. Good service."
Pros: "The space and the people"
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Cons: "Pilot was late"
Cons: "Seats are not very big."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Cons: "The fact that no one could connect to the internet, and the crew insisted that it was in fact on."
Cons: "Weather delay"
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Cons: "There was not tv on the plane"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "It was an efficient flight. My only suggestion is for the flight attendants to receive some training on the finesse of service. They could be abrupt and mechanical rather than service oriented."
Pros: "I always like the multiple entertainment options with the seat back screens. The dinner meal was much better than I expect in coach."
Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
Cons: "No entertainment"
Pros: "The boarding procedure, and flight were completely uneventful. Flight attendants were nice. Slept through the snack if there was one offered."
Cons: "Seatback entertainment by directv is getting a little old at this point. I didn't test it but I believe you can watch content on demand on your own device instead but it's hard to keep the seat back screen turned off. Be weary of tight international to domestic connections at IAD. I had an hour and a half between flights and made it to the gate when they had called group 5 for boarding. This is with Global Entry, TSA Pre-check and priority tags on my bags. I'm sure many others without the above were not so lucky."
Cons: "Wait in Houston. Delayed flights. Not united fault"
Pros: "The text letting me know my luggage is going the wrong direction."
Cons: "Not getting my luggage"
Cons: "Was told i could bring essentially nothing and then had an entire row to myself and there was TONS of overhead storage available. Just really nickel and diming these days."
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Pros: "Comfortable seats. Easy connection to movies."
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Didn't get in until 3am"
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "No entertainment provided"
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "Delayed 3 hours"
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Cons: "It was delayed"
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Pros: "Crew was courteous, though not very helpful. I liked the convenience of a direct flight."
Cons: "First the change fees. To reschedule for a week later would have cost over $800. I only paid $540 for the RT ticket! Second, my seat was broken and would not stay upright. Attendant simply told me to not lean back. Furthermore the audio in my wife's seat did not work; only produced static. Although we had these problems, and the plane was not full, the attendant did not offer a solution - like changing seats. Chinese airlines offer free second bag, and not cost changes. I will probably choose another carrier, even if it cost a bit more, for the extra flexibility and service"
Cons: "First, my original DIRECT flight was cancelled bc of weather. I was switched to a flight w a connection no joke less than an hour later. Why not just postpone original flight? Then, I had a middle seat. I was in between two extremely overweight people that had no business buying only one ticket. It was clear that there was no room for three people and no one checked in or tried to accommodate. Trying to go to the bathroom was a huge ordeal bc the person next to me was barely mobile. If there was an emergency , it would have been a hazard. When I was able to go to the bathroom (after ten minutes of maneuvering ) flight attendants seemed annoyed when people were in the lane. While this is understandable, it was not possible for me to quickly scoot back into my seat. Overall , this was a terrible experience. Entertainment was lacking. It took about 30 minutes to get any beverages after being requested."
Pros: "The flight attendants were courteous"
Cons: "My flight got canceled 3 hours before take off. Had to wait for over an hour on hold to reschedule it. The flight that was rescheduled was not direct and turned a 1.5 hour trip into a 6 hour trip. Also every time I was in boarding group 4 but was at the front of the plane and ALL OF THE OVERHEAD SPACE WAS TAKEN ALREADY so I had to walk further back in the plane to find overhead space so when the plane landed I got to WAIT FOR EVERYONE TO GET OFF so that I could walk TO THE BACK OF THE PLANE to get my bag!!! Ridiculous never flying United airlines ever ever ever again."
Airlines flying from Finland to Louisville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights