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Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"

Pros: "Son got wings, so was happy."
Cons: "No entertainment."

Cons: "It was late"

Pros: "Good snack selection. Crew was personable."

Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."

Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."

Cons: "The Male flight attendant was rather rude"

Cons: "Notify the delay quickly"

Pros: "Helpful"
Cons: "More print media to read on"

Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"

Pros: "Flight attendant in first class was amazing."

Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."

Pros: "The boarding was fast and very well handled."

Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"

Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."

Cons: "It was delayed"

Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."

Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."

Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."

Pros: "It was a smooth boarding, flight and exit out of the plane."

Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."

Pros: "Snacks, cleanliness and crew"
Cons: "N/A"

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Cons: "Entertainment app from Go Go didn’t Work."

Pros: "It was a normal flight as well expected."

Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."

Pros: "I was given a complimentary upgrade."

Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Cons: "It takes time and worries to find the air train and Aeroflot registration."

Pros: "My flight was great. Boarding was easy and the seats were comfortable."

Pros: "I needed to run real fast to the connection flight and gladly got there on time."

Pros: "The service was amazing , the staff was honestly friendly and nice"

Pros: "Great service, nice agent friendly"

Pros: "Very friendly and professional gate agent and flight attendant"

Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"

Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"

Cons: "Had a death in the family and no one would help me get back home"

Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."

Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."

Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."

Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"

Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Pros: "The in-flight service was good."

Pros: "Nothing"
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"

Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"

Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."

Pros: "Excellent"

Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."

Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."

Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"

Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."

Cons: "Horrible delays. Delta doesn't have these problems."

Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"

Pros: "Food was decent, service was okay"

Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."

Pros: "Crew was very nice. Free snacks provided on plane."

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"

Pros: "on time"
Cons: "very cold"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."

Cons: "Tsa is very unorganized and extremely rude."

Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."

Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"

Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."

Cons: "it was an hour late"

Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."

Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."

Pros: "First class flight attendant was awesome!!"

Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."

Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."

Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."

Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."

Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "All connections-smooth"

Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."

Pros: "More options for entertainment on a long flight."

Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."

Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."

Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."

Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."

Pros: "worst experience. Airplane people not so good"

Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"

Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."

Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."

Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."

Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."

Pros: "Friendly crew"
Cons: "3 hour delay"

Pros: "Exit row seating."

Pros: "No individual screens to watch. Get with the times for long flights !"

Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."

Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."

Pros: "Ok flight"
Cons: "Not iberia"

Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."

Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."

Pros: "Nothing"
Cons: "Delays, bumpy ride, narrow seats, no drinks."

Pros: "The crew was very nice"
Cons: "Nothing"

Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"

Cons: "Lines"

Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."

Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."

Pros: "Even though this was a smaller plane, the seats were roomier"

Pros: "Courteous attendant. Light snack provided were enjoyable."
Cons: "N/A"

Cons: "Didn't get in until 3am"

Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."

Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"

Pros: "It was a great flight"

Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."

Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"

Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."

Pros: "Flight was on time."

Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."

Pros: "The flight was good..."
Cons: "No entertainment was available ... even do they announced ..."

Pros: "In flight entertainment. Was able to watch a movie for free."

Pros: "Flight on time and arrived early"

Pros: "That I finally got there a day later. I only had carry on bags, so they weren't lost."
Cons: "At OHare the gate agent sent me to the wrong gate and plane for my flight. I did not arrive Thursday at 8:30 pm as scheduled. Customer service put me on "red eye" to Dulles for the next flight to Charleston, without motel or meal vouchers. I couldnt sleep on the benches there due to asthma and diabetic issues. I arrived Friday 2:30 pm 17 hours late. Dulles overnight cleaning staff helped more than agents at OHare."

Pros: "Good crew"
Cons: "Shitty seats was very uncomfortable probably won't fly United just because of that... Delta has a lot more comfortable seats"

Pros: "Seats were nice and crew was friendly"
Cons: "It wasn't their fault but we did have to land at a different airport due to weather, but it showed that the crew took safety first"

Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"

Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."

Pros: "same as above"
Cons: "same as above"

Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"

Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."

Pros: "Overall fine"

Pros: "flight was excellent"
Cons: "Monitor kept running commercials and a show i couldn't hear very annoying"

Pros: "The seats were perfect, a lot of leg room. Comfortable side pillows on the seats"
Cons: "All the rest including the absence of food"

Cons: "Why should I have to pay to watch tv? I know you don't have to pay on Southwest, Virgin America or Jet Blue. Not sure that a very (and I mean VERY SMALL) snack can be considered food"

Pros: "On time, gates were close together"

Pros: "Comfy environment, not completely booked plane"
Cons: "The price for one little bottle of Rum, highway robbery I say."

Cons: "The plane was delayed."

Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"

Pros: "Good"

Cons: "Delayed because there was no crew to fly the plane switched gates 6 different time other than that everything was good"

Pros: "On Time, polite smiling crew, happy passengers, overall excellent."

Pros: "Totally on time: excellent everything. This was a smooth flight both ways."

Pros: "Flight wasn't full"
Cons: "Flight was delayed an hour due to maintenance repairs."

Cons: "There should be some free tv"

Pros: "Everything!"

Cons: "Many hours of delays from and to.."

Cons: "Had an extended overlay because of an overlap booking with our pilot. He was on another plane that wasn't due to come in until two hours later."

Pros: "Smoothly and on time"

Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"

Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"

Pros: "Good customer service"

Cons: "When about to get on plane, carry on taken to checked bags; 5 people already on plane were required to come back off and check bags. I begged not to have to check because I was flying to Nicaragua and was worried my only bag would get lost. I was right -- it did not arrive in Nicaragua until the next day. We sat on runway for 45 minutes before departure so United could fix BOTH sets of the plane's wings lights. Why did they not discover that at any time BEFORE we all boarded or while we were boarding -- NOT first when deciding to pull away from gate. Delay caused many to miss connections."

Pros: "The TSA line seemed miles long, but it went fairly quickly."
Cons: "The flight was more than 3 hours delayed which I didn't find out about until after I was at the airport. We got a $10.00 food voucher after we had been in the airport 1 1/2 hours prior to takeoff and then another 2 hours after the time the plane was actually supposed to have left. I was also told that we would be compensated for the delay, I haven't seen anything about that. My mother and I checked in together, they put me in zone one and her in zone 4, this was after I paid for each bag and $40.00 for the carry on bag. It was absolutely NOT a good experience."

Pros: "PRICE"
Cons: "SUPER UNCOMFORTABLE SEATS, CHARGES FOR EVERYTHING, NO FOOD OR TV OR ANYTHING IN A FLIGHT OF 4 HOURS."

Pros: "Available for purchase"
Cons: "I believe water (at the least) should be offered FREE of charge, and a snack packet or crackers."

Pros: "The flight was a little rough, but we boarded and landed early. Not bad overall."
Cons: "No onboard entertainment and very limited food."

Cons: "knowing it is a discount carrier you expect to give up some things. but comfort, not so much. seats are hard and do not recline. after paying for all the extra's it wasn't any cheaper than flying a full service carrier. Last time . also, the airport monitors and the gate found out after the website was updated the flight was delayed. It actually showed boarding and last call at the gate when there was no airplane."

Pros: "The cheap airfare that's it!"
Cons: "Baggage is to pricey and the seats are very uncomfortable and you can't even get any peanuts!"

Pros: "Price of ticket"
Cons: "Seats were pretty narrow"

Pros: "It's cheap!"
Cons: "This is one of the worst airline I've been on. The seats are extremely uncomfortable and the space is so tight even for me (I'm only 5'1). They blast the AC so high that I can't even fall asleep. If I have a choice, I would avoid this airline. This was the only airline with the time that matched my schedule and with a very economical price."

Cons: "Extra costs for picking a seat once I checked in online was not something I felt should happen."

Pros: "Not much really. Anything they did right was just even with any other airline. They did nothing that made stood out to me and made say wow."
Cons: "They nickel and dime you like crazy. EVERYTHING costs something extra."

Pros: "The crew was super funny and kind"
Cons: "The flight was delayed due to "mechanical issues" no information was given to us about estimated wait times by the airport staff, yet when I called customer service they gave me correct information on wait time. There is a very bad issue with communication among frontier gate agents, engineering, and phone customer support. Please work on this more in the future. A majority of the people I flew with say they will never fly with frontier again. I would be interested in helping change your customer care methods to retain customers in the future"

Pros: "Nothing"
Cons: "Everything, no lack of communication upon changes, horrible flight, no accomedations for delays, the lack of knowledge for known delays. The fact I have to pay for a check in ."

Pros: "Nothing"

Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."

Pros: "on time departure and arrival. great price."

Pros: "Offer the pops for free. Very light snacks. Something could be offered. I wasn't even asked if i needed refreshment.whether to purchase or not."

Cons: "$10 voucher was given out that didn't work. Spent $30 on bag."

Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day robertjroper77@gmail.com"

Pros: "Non stop"
Cons: "Paying for snacks."

Pros: "safely arriving at my destination."
Cons: "this takes no fails to a new level. a tray table the size of my hand, seat backs do not recline, no music or option for any entertainment, paying to not sit in a middle seat."

Pros: "The original price of the ticket listed on Kayak's website."
Cons: "The extra fee for a seat once I had purchased my ticket. The extra price for a carry-on once I had purchased my ticket. The disgustingly dirty cabins. The over it attitudes of the flight attendants, although who can blame them having to work for this airline. The lack of leg room for someone like myself who is over six feet tall AND the unsolicited comments from a flight attendant who said I should get a seat in an exit row or towards the front of the plane when she and I both know that those seats were more expensive. I should not have to pay for more leg room because I was born tall!!! Also, the zone system of boarding is the worst I have ever seen. No airline does this very well, although Southwest comes close, but Frontier actively makes it worse!"

Pros: "At least a beverages"

Pros: "cheap, on time, friendly staff"
Cons: "seats don't recline, no complimentary drinks or snacks"

Pros: "Boarding was very fast and smooth. The flight was very lightly filled so guests were allowed to sit wherever they wanted. The flight staff was very friendly and the plane was clean. The plane landed earlier than scheduled at the destination and we were able to exit the plane immediately."
Cons: "Seats are uncomfortable, no complimentary snack or even drink. I was aware that guests are charged for carry-ons, so I planned ahead and packed all of my belongings in an under the seat carry on."

Pros: "Great deal for short notice."

Pros: "Nothing"
Cons: "There were two check in lines, one regular and one bag drop only. The bag drop line was three times longer than the regular check in line, and had one attendee working the line versus three attendees in the regular check in line. It was incompetence at a whole different level. Bag drop should be just that... You've already checked in, take the bag and let me go... It just made no sense..."

Pros: "They could move my seat to accommodate me. Very nice."

Pros: "The extra charges for carry on luggage and selection a seat and charging for a soft drink on the plane is a bit excessive. Reinhold"

Pros: "The flight attendants were polite."
Cons: "Delay announced of 2 1/2 hours, but posted at gate a delay of 2 hours. Passengers rushed on to plane at 9a, a 1 hour delay, then sat on plane until 10a. Plane taxied toward runway for takeoff, then recalled to gate to pick up a crew member. So, a 2 1/2 hour delay occurred anyway. A total clown show!"

Pros: "Not crashing."
Cons: "Everything is sold separately, pay for seat, pay for luggage, pay for beverage. I really wanted to chew someone out for leaving us on the tarmac 2 hours. But who? Not the crew. Horrible experience."

Cons: "Wasn't aware that Frontier does not participate in TSA pre-check. My fault for not researching more, but I almost missed my flight. Also the crew on the plane could have been more informative about procedures."

Cons: "ONE AGENT at the Ticket counter, and ONE AGENT helping her, sauntering on the floor with 2 ladies' 'carry-ons'? THen the ladies are checking credit cards, something about moving clothes from one cas to another.... I was the Next one in line, WAITING AND WAITING, 20+ minutes, and NOW THE CHECK-IN LINE BEHIND ME IS FULL!!! And these Two AGENTS are still playing with these 2 ladies. (I dare say the race card was played here!) THIS IS UNACCEPTABLE. THE OTHER AGENT SHOULD HAVE BEEN ABLE TO GET BEHIND THE COUNTER AND START 'WORKING'!"

Pros: "The crew was very kind."
Cons: "The online check-in was a nightmare. The site was overloaded and unavailable for many hours on the first leg and there was some sort of glitch with my husband's ticket on the last leg. Also, you have to check bags BEFORE you check in for the most economical rates to apply. Who in their right mind would think of that unless you have flown on this airline before? The seats were the most uncomfortable of all we have flown."

Pros: "Boarding and flight were fine."
Cons: "I did not like the extra cost for luggage and having to purchase my seats. It made the flight not affordable. The luggage took a long time to get in Orlando."

Pros: "Nothing"
Cons: "Unable to board flight. Arrived 1 hour early.very rude agent she refused to get a supervisor.told us there was no superb.Daughter missed chemo treatment. We were told could not get on flight till Wed.This was our first time on Frontier.It was very stressful and frustrating.checked in on line rating1.0 very very poor."

Pros: "On time with boarding and reasonably courteous staff"
Cons: "Meals were not complimentary and the seating was tight. Uncomfortable to move around"

Pros: "Very friendly staff and newer slightly reclined seats"
Cons: "Everything standard was an extra cost, did t even get a free drink"

Pros: "I like the price of the tickets, but then you have to pay more."
Cons: "That we have to pay for each bag we take, pay extra to choose seats, no food given we would also have to pay and no TV or entertainment."

Pros: "The plane was new. That's probably the only thing that went right that night."
Cons: "Flight was delayed 6 hours. We had to sit on the plane for 2 hours."

Cons: "Sitting in the plane and flight was canceled, next available flight is 3 days later which filled up and then raised to over $800 . End up booking with Delta for additional $650 to get home for Easter."

Pros: "Crew was great."
Cons: "Additional charge for luggage, paying for drink,snack Should have been told in advance that carry on bag had a charge and water carried a charge. Will not travel on Frontier again."

Pros: "Initial price"
Cons: "Initial price but added on baggage,seats , and food which increased price"

Pros: "I liked having a direct flight to my destination"
Cons: "I would have enjoyed having digital plugs in our seats to access wifi during the flight. Originally booked our flight for the low fair but realized upon check-in that checked bags were $35 extra each. The extra cost of the 2 checked bags made this flight comparable to Delta. Will probably fly Delta next time so we have the "creature comforts" of Wifi and in-flight screens in each seat."

Pros: "Carew was professional and friendly. Flight was on time with no issues."

Pros: "Non stop"
Cons: "Seats too small and I am not big Seats too hard not padded enough"

Cons: "It wasn't the flight although it very tight quarters. Also had to pay more for carry on baggage and also had to pay for the check in baggage therefore, I had to pay $85. more than I expected. I wanted to rent a car. I had never rented a car before. Expedia rented my car at 10 am and I didn't get to Orlando until 11 pm. They had already rented my car, so they charged for a bigger car. The ol bate and switch. I was in a pickle, so instead of paying $57. I had to pay $238. Therefore my inexpensive trip sure was very expensive."

Pros: "Roomy and lots of storage space"
Cons: "The long lines to board"

Pros: "The crew was courteous."
Cons: "The flight was the most unfortunate flight I was ever on. You felt like a sardine and could not even recline our seat at all. I would never recommend this airline and would not choose to fly with this airline again unless I was desperate. Also I felt that paying for a carrying was unfair especially not being made aware of this a booking as well as being charged $1.99 for a cup of hot tea that wasn't even like warm."

Pros: "Quick boarding."
Cons: "Nickel and dime for everything. It's a scam."

Pros: "They were smaller so they gave more room between sections"
Cons: "They did not have a table- which made it hard to hold the computer. That was a disappointing problem."