Highly impressed with everything. All staff we encountered were nice and professional. Happy to have drinks back on flights!
Wasn’t allowed to get on the flight even though we made it to our connecting gate 10 minutes prior to the scheduled departure.
It left on time and arrived a few minutes early. The whole process of checking in, seating (got my upgrade thankfully!), and the meals (superb multi-grain healthy salad) were great. It arrived on time (actually a few minutes early). American continue to keep up its promise of customer service. I love being part of the American traveller family.
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Cons: "They could at least announce boarding group 4..."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "Let me cancel the flight for credit"
Cons: "The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Travel time was great"
Cons: "The chairs can be more comfortable."
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "Nothing, flight was delayed 3 hours"
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "The crew handled the flight delay well."
Cons: "Having to wait in Chicago due to mechanical plane problems was a bunner!"
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "Curteous. Prompt. On time."
Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "Flight was cancelled"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Cons: "Delayed for 4 hours"
Cons: "While trying to get help with my boarding pass, the woman behind the counter was so rude and nasty. Yelled at me for being at her desk when another American employee took me there."
Pros: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "New plane with leather like seats and good entertainment system."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Cons: "No snack"
Flint airport is an easy airport to use, no muss no fuss. The Allegiant staff there was both friendly and helpful. Flight was good. We did not have food (snacks for sale on plane) or entertainment, but we knew that ahead of time.
3 1/2 delay do to no pilot
Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline.
You canceled my vacation. Why are you sending this to me? It is tone deaf and counterproductive to your purpose.
Pros: "Amazing flight crew."
Cons: "NA, all was well."
Cons: "Great crew and smooth ride"
Cons: "Absolutely GREAT!!!"
Pros: "direct flight"
Cons: "airport hassles"
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Pros: "I paid extra for the added leg room!"
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Pros: "FLIGHT TIME"
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "The price!"
Cons: "Flights in both directions were late."
Cons: "Bags charge for 105$"
Pros: "I have never experienced this before. You stand in line to get a tag for your bag. Then you stand in line to check your bag. Then you stand in a Disney style HUGE line just to get to the escalator to take you to the second floor so you can go through security. Thank goodness for TSA precheck! That line was long but not very long like the other line."
Pros: "People in my row."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "Left late"
Cons: "Left/ arived 30" late"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Delayed for an hour while sitting in the plane to load the luggages
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Pros: "Nice crew, quick boarding, good snack options"
Cons: "Easier to use free wifi"
Pros: "Spacious seats"
Cons: "Better wheelchair services. Fended for ourselves."
Cons: "Lack of announcements and proper information when gate changes."
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Pros: "The price was better than spirit"
Cons: "We sat on the runway for some time but made it to Dallas on time"
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Pros: "Our flight arrived early and they didn't lose our luggage."
Cons: "I checked in online. I PAID for our bags. When I get to the check in counter to check my bags, I have to use their computers to CHECK IN and PAY AGAIN! They charged me $100 for my 1 bag! Ridiculous! And we were NOT allowed a carry on; only 1 personal bag."
Cons: "Short flight, so no food or entertainment."
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Cons: "Fairly lady attendants."
Pros: "Service, comfort and inflight entertainment"
Pros: "The transparency of the pilot as to what was causing all of fhe delays."
Cons: "The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice."
Cons: "I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "An attractive, attentative crew"
Cons: "Snacks sucked"
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "The leg room was much better on this plane. I was comfortable and enjoyed my trip."
Cons: "Food and entertainment was not provided."
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "I booked a one way flight to Dallas (DFW) for my father and I using Kayak to leave from washington D.C. (IAD) 05:30 PM - 08:04 PM United Airlines Flight 6296 Operated by Oriental Air Bridge I booked it for Saturday January 21st and it went to pricline.com and confirmed it. The problem is that when I looked on the confirmation email/boarding pass it said I was supposed to be leaving January 20th, so as you could tell on my account I had to purchase another 2 tickets with another airline. I don't know what happened but I am very disappointed. I would like a refund please. Abdallah mohammad ismail Abdallahismail84@gmail.com 469-396 3589"
Pros: "That was okay. Crew was nice. Food bad"
Pros: "We volunteered to be bumped to another flight, but instead ended up on our same flight but with upgraded seats!"
Cons: "Unfortunately the stewardess was a little rude and treated my husband and I sub par compared to the other first class passengers. Yes, we were upgraded from economy but we felt she should have given us the same service as the other passengers. When she passed snacks she quickly put the basket in front and didn't even give us a chance to say no before walking off. Didn't offer refills to us but others were given refills/offered."
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Direct tv in united codeshare flt"
Pros: "Less of a delay than I've come to expect with United."
Cons: "I would also like the breakdown of my flight combined. Having to justify paying more for an economy seat (Plus) I can move in is not fun on an expense report. I feel like it's more and more expensive (nickel and diming) and no space and all to frequent delays. I'm considering switching airlines."
Pros: "Best movie choices"
Pros: "The upgrade was awsome"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Crew and service were great"
Cons: "No wifi or video system on plane"
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Pros: "The boarding process was excellent, smooth, orderly and expedient."
Cons: "The stewardess unassuming behavior."
Pros: "Everything went smoothly"
Pros: "On time and early for the second"
Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"
Pros: "I like the cheap upgrade to first class"
Cons: "There was no food on an evening flight of over 2 hrs"